Daily cleaning, installation of cabin HEPA filters on flights from Tampa to Puerto Rico
Southwest, Spirit Airlines and JetBlue have all waived their change and cancellation fees on flights from Tampa to Puerto Rico. Confirm policies on booking site.
|Flights to San Juan||2h 56m|
The cheapest ticket to Puerto Rico from Tampa found in the last 72 hours was $112 one-way, and $98 round-trip. The most popular route is from Tampa to San Juan Luis Munoz Marin Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $36.
JetBlue flies most frequently to San Juan Luis Munoz Marin Intl from Tampa.
Most visitors from Tampa need to provide a negative COVID-19 test result and/or quarantine to enter Puerto Rico.
Read more about travel restrictions for Puerto Rico
Visitors from Tampa are not required to quarantine after entering Puerto Rico.
Visitors from Tampa must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Puerto Rico.
Current regulations for vaccinated travelers to Puerto Rico: most visitors from Tampa may enter Puerto Rico but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
Travel Declaration Form
Must be completed prior to travel to Puerto Rico.
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Puerto Rico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Puerto Rico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Puerto Rico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Puerto Rico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "WiFi wasn’t working"
Cons: "flight was delayed"
Cons: "Very good airline. Worry free"
Pros: "Crew was great and plane was cleanly."
Cons: "Plane was delayed"
Cons: "Flight ended up being nearly 3hrs delayed. And there was little to no communication on the status of the flight while we were waiting."
Pros: "Brand new plane, no crowds, fast trip. Excellent overall"
Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Cons: "Apart from being late by 45 minutes, overall experience of flight was positive."
Cons: "JetBlue, comfortable enough plane, nice crew, on time service. Need better free snacks."
Cons: "Being on time."
Pros: "Crew was perfect. Seats were comfortable. Flight was smooth"
Cons: "The TV screen was tiny and staticky. My tv was discolored but when I looked around others were also so it wasn’t just mine. Snack choices could have been better and they should offer you more than one small bag of chips"
Pros: "The plane was updated so the seating and entertainment was good."
Cons: "The issues started with another JetBlue Plane having mechanical problems. This led the JetBlue personnel to plane swap where the Newark Flight took our Boston Flight and gave us the broken plane. This practice of plane swapping to avoid Airport Penalties is absurd. Terrible Experience!"
Cons: "If the tv would work in my seat"
Cons: "86 year traveling I had to get wheel chair to escort my Uncle I was not flying. Had to return to gate to get a gate pass after arriving at third floor so I had to wheel my uncle downstairs again. Then was told by overwelmed employee named Daisy that I had to stand online again."
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Cons: "Do not let people book a connecting flight with only 40 minutes in between. If anything goes wrong, say your first flight is delayed an hour, there is no way you are making your second flight, and will spent a hell of a lot of money to get home close to originally planned."
Cons: "Old plane old seats old tv limited movies"
Pros: "Good service and smooth flight!"
Cons: "The flight was delayed 4 times and was delayed by 2 hours total. Notifications were sent, but overall the delay was an issue."
Pros: "Jetblue is very dependable"
Pros: "The landing was great"
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Cons: "Did not work ....info screen. Blacked out.."
Pros: "Exoected servuce to be like a discount carrier. Instead it was like an airline from the 1970's. Actually fed you more than 3 peanuts. Loved the legroom. Flight attendants acted like they cared about their passengers."
Cons: "No complaints. Headline says it all. New favorite domestic airline."
Pros: "The convenient updates I received on my phone."
Cons: "No complaints"
Cons: "The flight was delayed"
Pros: "Good service,"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "I liked that the stewardesses were attentive."
Cons: "a Bit of a rough landing."
Cons: "The TVs were not working and shutting off sporadically."
Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."
Pros: "Plenty of leg room, free movies and Internet! Flight attendants were friendly and very helpful. Thanks Jet Blue!"
Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."
Pros: "Generous free beverages and snacks Very comfy seating, tons of legroom even in cheap seats Free music, wifi, movies, TV"
Cons: "two hour delay due to lightning storm, but totally not Jet Blue's fault Pilot kept us apprised of news whenever he got it"
Pros: "Leg room Information: “We are first in line to take off” Flight attendant “here, I’ll help you with that” (pulling my seat forward in preparation for landing.)"
Pros: "I was pleased to be able to check in and pay for my extra luggage online. The line to check in luggage moved briskly! Surprised there was no TSA screening of carryon luggage and shoes. I’d even wore socks."
Cons: "Surprised that I couldn’t find the Tampa Airport Jet Blur kiosks readily. Too many passengers milling about and no overhead directional signage. Not clear which lane I should have been in for help. Turns out there was no HELP DESK during the heavy traffic time as it had been absorbed into the check-in process, yet with no change in signage."
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "Flight was delayed"
Cons: "It was very interesting to see that the flight attendants on the plan were taking people orders for beverages with a note pad and then coming back with a tray. This just seems like a very inefficient way of getting a simple task done."
Pros: "On time departure and early arrival"
Cons: "Seat did not recline and tv did not work. Very long ealk to taxi line"
Cons: "Had a lot of trouble connecting to wifi. I wasn't sure how to do it or it wasn't working properly."
Pros: "I live in Puerto Rico and because of the disaster we had very little or no communication. The airline said they left emails or called but we had no knowledge of it. But we did recieve an email to check in the day before the trip. That day we found out the flight was canceled and they couldn't find another flight to accommodate us. We almost lost our trip."
Cons: "I do not understand why Jetblue wanted to help Puerto Rico if they can't help thier own customers. This reservation was done on March and so was our cruise. I really think before you asume your customer received your notice that you talk personally with them especially under this condition."
Cons: "With gate check, you still had to go to the baggage caousel."
Pros: "boarding seemed faster and effortless"
Cons: "older tv screens, can we get hd?"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Pros: "$100 credit for delayed flight."
Cons: "Flight delayed over 5 hours. Plane was a mess. Mixed responses from all JetBlue staff as to the causes of the delay from the airport staff to the customer service staff in the call center."
Pros: "Comfortable flight"
"The food was not good. It used to be much better quality years ago"
Cons: "Row 39 seat F extremely uncomfortable!!!!"
Pros: "screen in the seat to watch movie"
Pros: "They were efficient and courteous in distribution of beverages and collecting garbage"
Cons: "They let out 5 rows at a time which was good, then sort of have up after the first 10. But good concept in keeping things orderly"
Pros: "Decent snacks (comparatively)"
Cons: "Correct information on the shuttle/sky train. Was given a note that the shuttle would avoid going through security again, but after I'd walked a considerable distance and found it, it was shut. If you're going to provide information with the ticket, make it accurate"
Pros: "All my expectations were met"
Cons: "Everything was fine"
Pros: "I love how the crew was so nice"
Cons: "I personally don’t like flying so I was nervous when there was sudden turns"
Pros: "The first class cabin stewardess was simply wonderful. I’ve never experienced someone more friendly. Wow. And this was my first flight on United in a long time. I’m going to use United more."
Pros: "I didn’t get charged for a soda"
Cons: "I am a business traveler with very little luggage. I couldn’t get a boarding pass the night before because I didn’t have a bag to check,I had to wait in line 20 minutes at checkin in, then another 15 minutes at the gate to get a seat issued. &no headphones on the plane at all? Not again."
Cons: "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Cons: "If I actually got to fly with United Airlines instead of having to purchase an additional ticket and fly with American Airlines."
Pros: "The way everyone helped me get on the flight as I was a few minutes behind the 45 minute window to check my bag"
Cons: "Everything was top shelf they really done a great job on this flight"
Pros: "Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick."
Cons: "No entertainment"
Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."
Cons: "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
Pros: "Good crew , on time boarding."
Cons: "Entertainment system didn't work for a whole aisle. Crew didn't even acknowledge that it was not working."
Pros: "Great crew. Clean cabin. United App easy and free entertainment"
Cons: "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Pros: "Service, boarding, pilot capability; all positive things with no complaints. And yeah, I got the whole can of soda."
Cons: "As a tall fellow of 6'3'', Seats on united are very close together and knees are constantly under pressure from the seat in front."
Cons: "The only thing that I didn't like if I was sure I had the seats together but neither flight had us together."
Pros: "Cheap price"
Cons: "I am at a loss for words. I was scheduled to depart from Tampa,Fl July 25th at 5pm. I was able to catch an earlier flight when another airline so I did. I still needed to fly back from my destination from Newark, Nj on Monday July 31. Due to me not taking my original flight United cancelled my ENTIRE reservation and they want me to pay $250 to rebook, which I do not have. I am currently stuck in New York with no money for a return flight, and will possibly lose my job. I am extremely shocked that they would do that. I will NEVER recommend or fly with them again."
Pros: "My wife and I arrived at airport in Tampa and tried to check our bags in and United ticket counter wasn't working properly. It was malfunctioning. A United agent helped my wife and I very professionally and got everything back to working like it was supposed to."
Cons: "The check in machine not working properly."
Pros: "Wrong gate from crew member on connecting flight - gate change in Chicago, reader was not working for pay snacks & food - in flight wifi , I didn't know about until we were airborne"
Pros: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Cons: "Hurt my back and neck, not only did it not recline but it was angled forward. Moreover, I didn't have a until right before boarding. Seems like a petty way to raise fares on top of every other "add on" that used to be customary."
Pros: "flight made me too tired to like anything"
Cons: "flight delay"
Pros: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle! The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Cons: "Flight delay almost 3hours while several other flights were taking off all around us. After landing we taxi'd almost 40min! No pretzels or anything to eat. My entire row's seats did not recline back, we were not in an emergency exit aisle. The rude flight attendant didn't even offer me anything to drink but did offer others around me. The passenger next to me was appalled & got her attention so she could take my drink order. What did the flight attendant say..."Did you want something!" Insert dirty look here"
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Cons: "From the surly check in personnel, to the confused boarding. Even less charming than usual. The flight was scheduled to depart at 11:40 from Tampa to Newark. Twenty minute delay for boarding and then additional 40 minute ground delay. Flight scheduled from 11:40 to 2:20 p.m. Onboard the flight attendant came through with the food carte. Were any of the "lunch" items available? "No, we only have snack items on this flight." But it's during lunch time... "It's not a long enough flight." WHO COULD MAKE THIS UP? We declined to complain for fear we would be thrown from the plane. Oh yes, I have 1,800,000 miles on United."
Cons: "Lame entertainment console, pay per view"
Cons: "My seat was changed to the next to the last row from somewhere in the middle of the plane and I was unable to get an answer why."
Pros: "Staff was excellent"
Cons: "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Pros: "Got there early!"
Cons: "The heavy winds and turbulence made this the scariest flight I've ever been on."
Pros: "The flight from Houston to St. Louis was delayed b/c maintenance had to "work on something." I think with something that vague and when you're boarding a plane that is the size of a small buss, you should be kind enough to let us know what that maintenance wS. You could even make something up just to put us at ease."
Pros: "I didn't eat any food on board so I am not really able to make a rating."
Cons: "I wish there would have been individual screens provided for an in flight movie or entertainment. The crew in both my flights were lovely. All were pleasant and very nice."
Pros: "The crew was very nice and helped out as often as they could."
Cons: "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
Pros: "The crew , living on time"
Cons: "I had no dislikes"
Pros: "Seat is comfortable, and it is nice to be able to recline without having to worry about the person behind you. You still have room to spread out without interfering with the person in the seat next to you."
Cons: "No food because the flight is only 1 1/2 hours long. There should be a larger variety of snacks. Maybe there are and they just weren't presented. First Class lavatory is apparently for anyone now."
Pros: "Arrived safely"
Cons: "Changed the seating plan because it was a different aircraft, we were separated and told we couldn't change seats"
Cons: "The seats are the most uncomfortable we have experienced."
Pros: "On the way back had the whole row."
Cons: "The ghetto flight attendant was rude....correcting someone else's child for not saying please but she did it loud and not very professionally. The flight was over booked so on the way there is was thinking I might not get on the flight and was stressful."
Cons: "The delays appear to be more frequent and for longer periods than in the past. No apologies, no concessions - just high prices and jam-packed planes. I have tired of United's disregard for their customers."
Cons: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Pros: "So, glad that United has come full circle after some adjustment phases and flying changes that is back to being "The Friendly Skies""
Pros: "Very friendly service"
Pros: "Everything was great"
Cons: "This is not just in United but other air lines as well, when we are enjoying a movie or trying to sleep The volume on the intercome is very loud n there's way too many words that we don't need to hear so it will make a shorter making less talk time on the intercome."
Cons: "Overcrowded, rude attendants, and attitudes. Was told my carry on was to be checked in due to overcrowding and I counted 9 yes 9 openings in the overhead compartments as I approached my seat. Delayed flight, 15 minutes to get to next flight and was not helped to get to the other end of the airport"
Pros: "Not at all"
Cons: "Your rules! Spirit allows 1 carry on? Sucks. You have to bay $50 to check A single bag? Sucks and too expensive why don’t you try to be like Jet Blue and make it nice for us flyers. Spirit blows"
Pros: "I like the option to have a big seat up front without the cost of first class tickets."
Cons: "Our luggage didn’t even make it on the plane! My husband was there on a business trip and now doesn’t have any of his tools for work for the week. Spirit told him his luggage didn’t even get loaded on the flight."
Pros: "Smooth flight"
Cons: "There was a persistent wining sound next to the exit seats the entire trip that gave me a headache. The other passengers complained and were compensated on the price of their ticket upgrade but it was loud in the seats behind as well and we got nothing."
Pros: "Crew was amazing! ESPECIALLY Erica!!!! My daughter became extremely anxious due to the storm & turbulents & Erica was so kind & comforting & was able to relax her! THANK YOU!!!"
Cons: "Weather, lol!"
Cons: "Seats are too cramped. No in-flight Entertainment! No free snacks, but a $65 bag fee!"
Cons: "no covid protection"
Cons: "No social distancing, they sell you cheap flights just to make everything an add on or extra charge. Kiosks we're having issues, employees just didn't seem to care."
Pros: "Good pilot and servers"
Cons: "Stop being communist and let people remove the mask"
Cons: "If you really want to know about our experience with Spirit, then call 580-678-4080 and talk with Patrick."
Pros: "The flight was on time and early to arrive."
Cons: "The seats are some of the worst I've experienced. I sat next to a grown gentleman and pretty much had half his body in my seat. My son thats 12 fits perfect but not adults"
Cons: "Flight was too crowded. No social distancing. The booking gave the impression that middle seat were blocked, but there were not. Everybody got up when we landed."
Pros: "The crew was amazing."
Cons: "Nothing. It’s what I expected from Spirit. Got me from A to B as simply as possible."
Pros: "Smooth and quick flight."
Pros: "Big seats"
Cons: "Free wifi"
Pros: "Nothing! I do it because I need the flight in that moment."
Pros: "I like the wider front seats. Plenty of room and comfortable"
Cons: "On the return trip I wasn't able to purchase the wider seats since they are only 8 of them. I sat on the third row and it was quite uncomfortable even for a small person like me"
Pros: "Crew was great. Flight landed 20 minutes early."
Cons: "More room. Less people during pandemic."
Pros: "Uneventful trip and arrived slightly early."
Cons: "The flight was packed! No empty seats between people to heed the Covid-19 suggestions! First flight since Covid and not happy! Plane was out of refreshments and only had water"
Cons: "The plane was full. I was told the middle seats would be empty due to covid but that was not true."
Cons: "Everything, Spirit is the most poor airline"
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Cons: "I was charge 55 dollars for a backpack cause the side was to long which it was the 2 wheels the backpack has. I don't think that was fair. I now know to use your airline."
Cons: "Every thing"
Pros: "The crew was nice boarding was fast, tickets are cheap"
Cons: "My bag got lost, seats are not comfortable, wifi would have been great"
Cons: "Last minutes extra charges"
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Pros: "Terrible! The worst experience in my life."
Cons: "Nothing, the airplane and the staff totally disaster."
Pros: "Crew was friendly. Flight was faster than anticipated"
Cons: "QRS code for boarding pass wouldn't load on mine or my boyfriend's phone (using Gmail and Outlook). Computers were down at the gate in Tampa so I had to wait in line for full-service for over 30 minutes, despite "checking in" online (no bags). Employees at ticketing gate wouldn't reassure myself and 14 other passengers that we would make our flights due to Airline error. Once on the plane, unable to even open my 15inch laptop all the way because the seats were so small and tray tables were impossible. Surrounded by children. Asked for headphones, none provided. When I removed my coat from the under seat compartment, it had a piece of twizzler and an orange stain on it."
Pros: "That the airplane stayed in the air until it was time to come back down."
Cons: "The fact that our fight attendant was testing her (bad) stand up material on us, the fact that our fight attendant was peddling a credit card to us, the fact that the flight attendant who did most of the speaking certainly did not have a good grasp on the English language, the fact that the man sitting behind me hadn't (in my guesstimation) brushed his teeth since Reagan was in office, the fact that a soda cost as much as my first car and last but not least the chairs have zero recline ability :(. Next time I will pay the addition $17 and fly Delta. P.S. The seven emails I received today informing me that our flight was delayed were neither helpful nor true. I'm not even sure why they were sent?!? Our flight left at the exact time that I booked it for."
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Pros: "Cheap fare, newer plane, it was great to get an advance email warning of flight delay so I was able to leave for the airport later."
Cons: "Very little leg room with bulkhead (window) seats, at least in the rear of the plane where Spirit assigned me when I didn't want to pay extra to select my own seat. Simple bag drop at BWI airport meant waiting in three lines because evidently you can't use your boarding pass on your phone, it must be a paper version, so after waiting to drop bag off was redirected to the check in line to get a paper boarding pass, then had to go back to the bag drop line to check my luggage, only to have the attendant there reprint my boarding pass (I don't understand why she couldn't do that when I was in that line the first time). Frustrating experience with the BWI crew..."
Cons: "Both flights were delayed . I did though receive prior e mail communication about the Tampa flight being delayed. Once in Chicago, no gate listed on my ticket, all personal kept directing us to a gate that a flight to Boston( which was delayed also ) was boarding at the same time my flight to MSP was.suppose to board. absolutely no communication whatsoever about where my flight was or was being boarded or that is was delayed, until 5 min before boarding time . This experience was very irritating and upsetting.. pissed me off and will keep me from using Spirit Ailrlines again!"
Cons: "We were delayed 8-10 time, an hour at a time. They back 1 hour. I called customer service to find out what the problem was and they were not helpful. I was trying to check in online but could not, and customer service said it would be just fine to check in at the airport. I didn't not know a hard copy of the ticket was needed... and also the flight was showing already full and was worried I would be left without a seat. Upon check in at the airport I paid $115 for 2 carry on bags!! This was completely unexpected as when I booked the flight originally, it was $20-$30 per bag. Lastly, upon landing at our destination which is home, the plane lost power and we were delayed in exiting the plane. I am extremely disappointed and will never fly with Spirit in the future"
Pros: "Timely departure. Great customer service in San Juan , Puerto Rico."
Cons: "At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small."
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Cons: "I traveled with my daughter her husband and my grandson. We loaded a recently purchased holdup stroller at the entry door with a cup holder and when we got it in Detroit (which was better than their arrival in Tampa as the stroller did NOT arrive until later that night as it was lost somehow) it was missing. My daughter went to the lost luggage service counter and asked if they could find it, and was told that WE should have known to remove it and if they wanted to purchase it and send the receipt they would reimburse. No one informed us of removing it at the door, we were told to board and leave it. Replacing only the cupholder will be extremely difficult. So this made me very disappointed as a customer."
Cons: "the flight was delayed again and again for over 18 hours even as other planes from other airlines took off around us. at one point we boarded the flight and sat 10 feet from the gate for over an hour before they returned us to thr gate and made us disembark. for another set of delays we were told that the person supposed to tow the plane had lost his access badge and another person had to drive in from home to do the work. other than this, the gate staff gave the passengers limited to no information. no amenities were provided to delayed passengers (no snacks, accommodations, etc). plus, the terminal had only one women's restroom with only two stalls, one of which was frequently out of toilet paper."
Pros: "Had great weather for both roundtrip Chicago-Tampa flights and they were both smooth and I felt safe. The staff at the gate and on the flight were very pleasant (and happy). I also like that the seats were leather-like and not cloth which I think is easier to keep clean."
Cons: "The reason I will avoid Spirit Airlines 'like the plague' from this day forth is due strictly to their ridiculously high costs for my initial flight (booked over a month in advance) and for their unclear and expensive "checked/carry-on items" policy. Felt "nickel and dimed to death". I live part time in Europe and fly the budget "no frills' airlines often and Spirit is way out of the reasonble range. Example: a roundtrip Milan-London ticket on RyanAir for the 2017 Easter weekend purchased today would be less than $100 while a Spirit Chicago-Tampa purchased today would be $250 (and online baggage purchases on RyanAir are at least 50%-75% lower.) I read the Spirit baggage policy well and crammed everything into a small carry-on that and was told at the airport that "because it had wheels", I would be forced to pay the higher “at the counter carry on" fees. I was pissed. I could have paid less to check a larger suitcase with wheels in advance had I known. Really, I was pissed off and still am. I promptly found a computer and paid online for my bag for the return flight, vowing to avoid Spirit Airlines as best I could from that day forth. My Milan-Chicago Lufthansa roundtrip flight (purchased on the same day as my Spirit flight) cost less and I had a purse, a carry-on and a large checked bag and had two meals and wine and coctails and watched movies FOR FREE. Come on Spirit. Don't be so greedy."
Pros: "The crew were perfectly nice and had no problems."
Cons: "The flight was oversold and I found the gate agents to be difficult to work with. I purchased my ticket in advance and made it to the airport 2 hours early to check-in and was still not given a seat assignment. I was told 3 different times that there were enough volunteers and I would be on the flight. Those volunteers were told they were not needed and the gate agents told us, the remaining passengers "too bad, this happens, they have seats, you don't." I have worked with many gate agents and though I know there job is stressful, never have I encountered such rudeness and condescension. Also in all the disorganization, the flight left even later than the scheduled delay and people that boarded had to wait until the gate agents figured out the seat arrangements. I was willing to forgo comfort and amenities for price but this disorganization and failed customer service is unacceptable."
Pros: "I slept while onboard through both legs. I didn't want to be awake for the flight after the booking expirences."
Cons: "On the outbound leg from Dallas I volunteered to move seats for weight and balance reasons at Spirit's request. My return leg was canceled by the gate agent or the system had me as a no show. I tried to check in for the return leg and was unable. I called to get this resolved and got a CSA that didn't understand airline travel or English not sure which. (One example was I spelled my confirmation code 5 times both phonetically and in plain language) I tried to explain that my return leg was cancel for some reason when I volunteered for the seat adjust on the outbound leg. She continued to ask me to book and make a new reservation. I asked for a supervisor and received no help. Decided the best course of action was to hang up and try to get someone else. After navigating the voice prompts again I finally got someone who asked me for proof I was on the outbound. I informed him no one saves the boarding passes he needs to check the manifest the TSA requires of all airlines. He backed off after he understood that I knew the system and reactivated my return leg. It is still a mystery to me why my return leg was canceled after the airline requested me to move seats. It seems Spirit have saved money on front line employee training and saved a good bit on off shore CSA call center. Last time I'll fly Spirit and I'm posting it everywhere I can. I'll see you on the internet. Spirit Airlines-HC6N2Q"
Cons: "1) Hidden costs for everything 2) Wouldn't refund the extra baggage fee we didn't need to pay; gave credit instead that I would never use 3) website is not mobile friendly and this very hard to use on a mobile device...which is what most people use when traveling! 4) departing flight was delayed last minute due to "air traffic control" what is that? 5) returning flight was canceled due to "air traffic control"...with no bad weather 6) only available flight was 3 days away; no attempt to cover some of costs incurred due to having to extend stay 7) when I tried to call the airlines on my iPhone was told they "could not accept calls from my phone device" what?!?!"
Cons: "We were suppose to fly out of Tampa at 8:40 pm. and we didnt end up flying out until 11:30 p.m. due to a bird hitting the front of the plane. I understand that they were looking out for our safety but, I think that they could have been more effecient. They made us wait a very long time before informing us what was happening. The amount of time that we had to wait in the airport was extreme. My family member had to come and pick me up at the airport in Detroit at 2:30 in the morning instead of 11:15 p.m and then had to get up for work a few hours later. Spirti acted like it was no big deal for the delay. My family and I fly back and forth to Florida from Detroit alot and we have always used Spirti Airlines. We might be booking with other airlines from now on."
Cons: "Captive audience shilling of credit cards during the plane. $3 water is ridiculous. Forced to make an acct on spirit even to check in. Did not have to do this to buy. They are clearly forcing memberships even if we don't want one. Did not make it clear during buying tickets that prices go up for carry-on or checked bags if you don't buy it with the ticket. I had to google afterwards to find this out. The "$9 club" gives misleading prices. Who charges $10 to print a boarding pass at the airport? Spirit does everything online but does not have an online boarding pass? Seems like just another low-brow grab for money."
Pros: "The flight left on time. A remarkable feat for Spirit airlines."
Cons: "Spirit is almost always late leaving, delayed or cancelled. And I have encountered many displays of spectacular incompetence with Spirit airlines employees, however my most recent flight experience took my opinion of the airline to an all time low. I am filing a formal complaint with Spirit as well as the DOT - with the support of nearby passengers who were as thoroughly appalled as I was with the insolent manner in which I was spoken to by a flight attendant. I have never encountered such a patronizing, disdainful attitude by anyone in the service industry for any reason. Even after a fellow passenger spoke up to tell her that she was out of line, and I had calmly and respectfully communicated to her that she was speaking to me in an unacceptable manner, she proceeded to engage me. I asked to get her information so that I could file a complaint and then when I attempted to take a photo of her badge she covered it up and demanded my boarding pass repeatedly. I told her I would give her my boarding pass upon receipt of her information and she proceeded to bring me a paper that said it was a felony to "interfere with the duties of a flight attendant" and stated that my refusal to do was interfering with her duties. I chuckled in disbelief and handed it to her. As she left with it passengers continued to suggest I report her and give me their contact information. She brought my boarding pass back and then told me her first name was Cecelia and that she had made the pilot aware that there was a problem on board (me). I thanked her for being such a classy professional with the utmost dedication to customer service. On the contrast, I am a professional woman, I own my business and I would never speak to a vendor (or anyone else for that matter) in any comparable manner, let alone a client. This is a disgrace, even for Spirit standards."
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Pros: "The lady working at the gate 17 checkin for the flight from TPA to IAH was excellent!"
Cons: "I arrived to checkin in my bag early so I could relax in the airport only to be created with a sign stating that no one would be available to assist me until 4 PM which was two hours later? I then proceeded to pay by the kiosk to check my bag to be safe but then was unable to leave it. I then had to still carry the bag around only to return and be at the back of an extremely long line of people waiting. I finally get through then proceeded to my gate 17 to checkin. Once one the plane I noticed several people with bags the size of mine as carry on which meant I just wasted $52. I was extremely disgusted because I could have possibly had this issue resolved and saved my hard earned money if someone was at the baggage checkin desk."
Pros: "I got there and back, albeit not on time"
Cons: "This airline is a joke. They advertise low prices to entice you to buy flights from them, then they've got you. The fees and charges to actually complete your trip are OUTRAGEOUS. My family and I began making jokes about all the fees, just to keep our sanity. I had initially booked us on American but switched it to Spirit because I thought I was saving $400. In the end, I spent 20% more flying Spirit We almost missed our return flight. After overly scolding us for cutting it so close, the lady at the ticket counter did everything possible to cause us to miss it. We sprinted to the gate where we were again chastised for not being earlier. Of course once we boarded, we sat there at the gate for over an hour due to maintenance issues. We concluded that they call the airline Spirit because they break your spirit if you fly this airline."
Cons: "The flight was delayed by weather. However, the Spirit e-mails were inaccurate and I almost missed boarding because I believed the e-mails and the airport board. When I, by chance checked the board, I found out that the incoming plane in question had landed and, therefore, went to the gate and learned that Spirit had "secretly" moved things up and would soon close the door. Had I believed the e-mail from Spirit, I would have been left -- and they would have blamed it on me -- because I relied on Spirit's e-mails."
Cons: "We were in the airport, past security, in the terminal waiting to board a plane that never showed up. Kayak sent an email saying the flight was cancelled. There was no indication from Spirit through electronic communication, notifications on their in airport boards, and there were not even any spirit employees in the airport terminal. I called spirit. They confirmed that the flight was cancelled and assured me that it was okay and that they would be able to get me on another flight... in eight days. Yes, really, 8 days. I demanded a refund, flew with another airline, and vowed to never fly spirit again."
Airlines flying from Tampa to Puerto Rico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tampa to Puerto Rico
Masks required on board, masks provided on flights from Tampa to Puerto Rico
Social distancing seating
Middle seats unavailable to book on flights from Tampa to Puerto Rico
Testing for antibodies, testing for symptoms for flights from Tampa to Puerto Rico
Waiving of change fees. Search flexible flights from Tampa to Puerto Rico