We got upgrade to premium It’s another way and feeling flying premium then economy…
Clearly an inexperienced cabin crew. Boarding took much longer than usual. Food took much longer to be distributed than usual.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Underpricer was a nightmare to deal with they would not help us and blamed the airline and the airline said underpricer just lies. So no we were not happy! The crew on the plane was wonderful.
Your crew was amazing! Friendly, and let my husband and I have a meal in back with them, because a boy got sick behind us and they took some time to clean him and our space up. Fantastic job we were both impressed.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
Exactly as you would expect from an Israeli airline (written by an Israeli) - basic service while firmly polite. Don't expect anything extra - they are there to manage the flight, not to make your experience optimal (unless you consider the minimum of getting to your final destination - and then it is great!). They won't give you anything extra, won't pass around water , if you want it - go get it from the back of the plane. They want you sleeping and seated - and while I'm sure that other airlines want the same, here this is well felt.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
Delayed departure Madrid to Lisboa and my luggage no arrived
Late. Lack of updates. Rude hostesses. Terrible food. Lack of headphones.
Flight was delayed but crew gave little to no communication, then “began boarding” but really just had everyone stand up and wait for an hour without any news or updates, as if we were going to start boarding at any second. Total chaos. Seemed like this was their first time boarding a plane. When we arrived at our destination, we waited for over an hour for the baggage claim belt to even turn on. Probably waited at baggage claim for our luggage for close to two hours. Everyone was very confused and of course we all worried that the luggage was lost. Again, zero communication and everyone we asked just said “I don’t know.” So we were left wondering whether to wait, or file a missing baggage claim, or check the other baggage claim belts (which we did every fifteen-twenty minutes because we were just confused). Lack of communication throughout the experience was a huge issue.
The value is there, but the layovers in Lisbon were not great. The passport control was so bad that a 2 hour layover became very tight and on the return the Terminal was barebones which made it a long 3 hours.
From Casablanca to Lisbon our baggage 2 pound over they want me to pay $120 for 2 pound which unexpected we are two family 8 of us they counters lady her customer service is not good I fly frequently for my business next time fly with TAP Air I will think twice
Booked business with TAP from LAX to Cabo Verde - overall ok, but just doesn’t feel like business class. More of a budget airline
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
I like the price. I dislike the website where I wanted to ask questions about the unusual high prices of the luggage fees. I called the toll free number from the United States and I cannot get through. You should test your own toll free website for info and you will know what I am writing about.
Wonderful just hope the had more direct flights to Boston
Boarding process was fast and efficient. Short flight but on time and well organized. I would certainly fly TAP again.
Boarding, crew, food and baggage handling excellent (no bags lost, yay!). However for an 8 hour flight, there were limited entertainment options. And really would have liked to have a pillow!
the seats were bad and uncomfortable and the food was not tasty.
It was budget airline Veuling, even though we booked Iberia.
The staff was very nice and helpful. Some of the best crew I have met.
Bad experience. The seat room are very tight. The food is not good and the breakfast has no hot drink.
Was all good.l including a sofdrink. AA improved significantly. There was no entertainment.
Flight cancelled, lost a day of travel where we were trying to meet friends we couldn't meet. Iberia website is very difficult to navigate and has lots of dead links. If you do not speak Spanish it is even harder. Tried communicating on their WhatsApp and that was also close to impossible. We were told we'd be compensated 150EU's for this cancelled flight but there is no avenue towards rectifying this issue. I've had to take it up with my credit card to contest the charges and not pay for a flight that didn't happen but doubt I will ever be reimbursed for my two Ubers to the airport where we never even departed or the 150EU's we were told we would receive. I would never fly Iberia again. Clown show.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
The seats are so small that you can barely move at all. Don't try to eat with utensils in your seat either - you will elbow your neighbor in the face. Miserably small and I swear they are shrinking every time I fly. Food was meh (per usual), but at least there is free alcohol on an overseas flight. Doesn't make up for sitting in a torture chamber while hurtling through the air with hundreds of fussy people, but it's something. Entertainment options (movies, shows) are okay, nothing special, but at least there are screens, because most of the seats in these large planes do not have adjustable lighting - or air control - that you can get to, it's too high to reach - which makes reading impossible. Zero stars, AA.
Excellent. Thanks to United Star Alliance, since economy was overbooked, I’m grateful to have been upgraded to Business Class.
Bumpy ride, not Lufthansa‘s fault. Crew managed a situation over a back rest to far down well. It was two iles behind me. The person putting the seat down, against the other person’s knees, was quite rude and belligerent and needed to be told in a no nonsense matter to stopp. Male flight attendant did good job.
Luggage transfer in Chicago was not performed in time. I received my luggage at my destination two days later.
The service and flight was great. Luggage came out very quickly!
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
It was very good, good food good stuff, The toilets were a little stinky.
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
It would have been nice if my luggage had made it onto my connecting flight as well. Now I have to wait for my luggage to be delivered and that might take a while, which certainly put a damper on the entire experience.
I got an email in the morning of the flight 1/7, from Kayak, that I was rebooked from UA 906 to LH 430. Nobody at Lufthansa ot United knew about this. I went to both counters. at the airport. Also, Cheap Flights, who I booked the ticket through, did not know. I ended up staying on the United flight. But this was very disturbing, since I got a very late notice that I was rebooked to an earlier flight, I hurried to the airport to find out after a lot of inquiring that this was a mistake. Not a good Kayak experience.
Plane was crowded, seats narrow, legroom nearly nonexistent. The entertainment feature didn't work for my row and nobody was able to/interested in trying to repair it. This flight was in direct contrast to a very comfortable Lufthansa flight from RDU to Frankfurt about a week earlier.
From New York to Tel Aviv, the flight was horrible unfortunately we were delayed standing in the aircraft for four hours, when we got off Tel Aviv, the belt was broken and we had to wait additional two hours for our suitcases. Finally, when I received my suitcases one of them was broken and when I got home the entire content all of my clothes and gifts were soaked in water, since they broke my suitcase and due to the fact that the suitcase was outside in the rain, I tried to contact arkia, but couldn’t get in touch. Also my suitcases was returned however they made me pay additional 100 shekel for a replacement and the suitcase that they broke was much more expensive than the one they replaced overall the experience from JFK to Tel Aviv was horrible, not comfortable by all means and to top it all up all of my gifts and content was soaked. I had to dry clean all of it.
As a low-cost flight, I understood that not all amenities would be included. However, booking through a Kayak agent rather than directly with the airline created significant issues. We were unable to add checked bags in advance and had to pay $140 per bag at check-in. We also couldn't select seats and were assigned to the last row. Most frustratingly, there was no customer support available—neither Arkia (who didn't answer phone calls or emails) nor AirfareAssist (who also didn't respond to emails) could help resolve these issues. Once aboard, the flight experience met expectations for a low-cost carrier. No complaints there. Recommendation: Book directly with the airline to avoid these third-party booking complications.
The flight was 3 hours late. No notice in advance. The plane was not clean.
I wasn’t registered for the Flight Took them long time to approve Thanks god, the flight wasn’t full. After they approved to let me fly, they fight with me about luggage ( I paid in advance for 2) It was a nightmare The airplane was very dirty and I was very disappointed I will never fly with Arkia
This airline is known for shifting flights timetable, cancelling them altogether and overall you feel that you are in a charter flight (oh they do that too quite often). Rates aren't so cheap to make up for the overall experience so it is advised to mind the alternatives before booking.
The flight was cancelled. I'm still waiting for a refund from the agent from which I made the order on Kayak app
TERRIBLE. THE ONLINE CHECK-IN REQUIRED CHOOSING FROM A DROP-DOWN MENU THE AIRPORT OF DEPARTURE. PARIS WAS NOT A CHOICE AND COULD NOT BE ENTERED MANUALLY. THE WHEELCHAIR SERVICE RESPONSIBLE TO TAKE ME From My Arrival Delta three hours in advance refused to take me from Terminal 2 to Terminal 3 without the Arkiya Boarding pass. I was helpless and missed the flight to TLV. I had to buy a separate ticket one way on Elal at 14:30 from Terminal 3 and PAY $715. ADDITIONAL MONEY. I DEMAND THAT ARKIYA REIMBURSE ME FOR THAT $715.00 DUE TO THEIR INOPERATIVE ONLINE CHECK IN THAT PREVENTED. ME FROM MAKING THE FLIGHT
Crew was super nice, boarding was fast (all trolleys were asked to be checked in), no entertainment at all, food - well, better if one brings ones own, and, surprisingly, they kept the schedule. This time around - 2 thumbs up.
I liked: Helpful, informative, pleasant crew. Could be Better: Check in. Stowage space General cleanliness especially toilets. Ugh!
It became a standard of this company to delay it's scheduled flights by hours! One to two days in advance, a notice of one hour delay is issued, then - at the airport, another 2 to 3 hours are occurring, at our outbound as well on our incoming flights. Be advised that this is to be expected. Furthermore - do not expect any transparency or explanation or just pure information from the company's reps on location, nor any other compensation or just a coupon for a snack or drink. It's probably just not part of the company's relation with it's clients.
