This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing.
Pros: "They held the plane for us due to the air tram malfunction at DFW!"
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Entertainment availability for free"
Cons: "Chargers so we could watch free movies or screens to watch movies on instead of our own device"
Pros: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Cons: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("
Pros: "Phoenix to Santa Rosa 10 times better than Phoenix to San Francisco then driving the rest of the way."
Cons: "Luggage took a long time to collect in Santa Rosa."
Pros: "Cookies. Pilot tried to avoid turbulence. Most of staff was nice. Great price."
Cons: "I don’t give a — about the rewards credit card they pushed really heavily."
Cons: "Took over an hour to get baggage."
Pros: "Loved the exceptional kindness of the staff"
Cons: "Lack of movie or music"
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Cons: "rerouted through Philadelphia."
Pros: "The flight attendants were amazing. In flight entertainment is key on flights over 3 hours!"
Cons: "Veggie meal was not great!"
Cons: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Cons: "I would have liked more Rosé."
Pros: "I like everything ."
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Cons: "The in flight wi if didn’t work part of the flight."
Cons: "The captain had the crew return to their seats during drink service due to turbulence. Despite the fact that there was 2 and half hours remaining in the flight and the turbulence was gone, they never returned to complete the drink service."
Pros: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Cons: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
Cons: "See above - I never went from Dallas to London."
Cons: "Age of plane, overall service"
Pros: "Flight attendants"
Cons: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Pros: "All good"
Cons: "All good"
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
Cons: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
Pros: "Everything was fine---smooth flight, no problems until after landing."
Cons: "We waited 45 minutes on the tarmac for a gate before we could deplane."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Plane was not full and seats seemed spacious. Everything was on time."
Cons: "the entertainment systems was very slow to respond to the touch commands on the screen."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."
Pros: "It took off on time and life was good."
Pros: "The ride was flawless"
Cons: "The plane coming back home delayed unloading our luggage, so once we got of the plane. We had to wait on our luggage. I never experienced that before."
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"
Pros: "Seat was comfortable, and my favorite on this aircraft - 3F on the MD80. Boarding was quick, and service was efficient once airborne."
Cons: "AA crews are skimping on pre-departure service, rarely offering PDBs (pre-departure beverages), or, when they do, half-assing it by putting water and OJ on a tray and making it clear nothing else is available as they did on this flight. It sets the expectations very low for the rest of the flight, and that's what happened."
Pros: "Crew was making an effort...."
Cons: "A newer plane. First class was old and uncomfortable. Bins were small and didn't fit much."
Cons: "Less full"
Pros: "Got a row to Myself"
Cons: "No Masks really enforced"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Delayed for hours for seemingly no reason"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
Pros: "I love the smaller Jets now that goes to Erie. Less noise love the one seater on the side."
Cons: "To be very honest nothing could be done because you guys did great!"
Pros: "Enough legroom in economy. Crew friendly and helpful. Kosher food good."
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Cons: "Missed flight"
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "Horrible customer service, crew looked and sounded like they hated their jobs. I chose ANA because I’ve had many positive experiences in the past where the customer service was stellar."
Pros: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
Cons: "It's a 12 hour flight. It's exhausting"
Pros: "Comfortable as fell asleep before tak3 off and woke up when landing announced."
Pros: "Staff and crew at each step of the process were incredibly kind as I navigated my first flight with my daughter and not my wife."
Pros: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
Cons: "The food was not good, salad was old, and overall not good."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Pros: "Had a granola bar at the customer service booth."
Cons: "There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Pros: "Boarding process did not take long"
Cons: "Rough landing"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Pros: "The airport location was convenient."
Cons: "Flight delays up to 11hrs. Poor food. Poor flight crew hospitality."
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Cons: "Not enough good movies"
Pros: "Everything was great"
Cons: "Uncomfortable seats. Crew did not stop talking on the speakers"
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Cons: "Lost my bag"
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"