we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.
The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.
Every flight was on time and I sort of like the on line check in. The ground staff at LHR were exceptionally helpful and attentive to the needs of the passengers. I give them thumps up.
1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami.
In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga)
Finally I arrive in Orlando the third day of travel. Bozena P.
Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention.
The flight from AMA to Dfw was cancelled . I was told in March , yet no one told us . We had to book that trip ourselves & pay for it out of pocket , even though it was supposed to be part of this flight . We called the airline trying to rebook that flight & was told they couldn't till the next day , yet we could go online & book it ourselves . Pretty poor way to run a business . If we hadn't gone online to check in the night before , we wouldn't have known about the cancellation till we showed up at the airport . Very disappointed with your service
the flight crew was amazing and the confort level was very high with headphones, blankets and a great selection of movies which i highly enjoyed
Food. I got severe diarrhea about 8 hrs after lunch service and was up during the night dealing with it. That lunch was the only thing different im my diet it that day. Ba is a good airline but food safety and having food that might not spoil would be ideal
They were delayed
And they didnt gave me hotel to sleep over
And they changed the direction
And they make my flight about 40 hours it was only 19 hours but they made it longer terrible airways
The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf.
Seat didn't recline as much as needed and was no in flight entertainment.
Even though TXL is a small airport, it is complicated to maneuver. My connection was in the same teriminal and only two gates away, but I had to exit the gate, find a departure information board at the entrance to the airport (because there was none inside of security and had not recieved any information about a gate change via email or SMS) and then enter through security again. This was a much more complicated process than it should have been to move only two gates downward for my connection.
Air Berlin lost my bag for my entire vacation. When I arrived back to the airport to fly out, it was just sitting there at lost and found. I will never fly Air Berlin again.
The airline crew very kind and polite. The airplane was clean and comfortable on the trip back
The ground staff were extremely rude so much that we knew our there was going to be an issue with our luggage. Our assumptions were right and the luggage was lost for almost 3 days.
Out of the 4 Air France/Delta flights I boarded over 21 days, this was the the only leg where row-range-wise boarding was done! Thank goodness.
Entertainment options were awesome; latest movies, shows, documentaries, etc.
Food options for AVML were good and plentiful. Flavors and temperature were just right.
Staff was courteous.
Seats need an extra layer of cushioning at the very least... very painful to sit in those for so many hours. Extra space would be great - but that is nearly impossible to achieve.
Headphones provided should be upgraded a bit... earphones with better plugs would be a good option.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Air France
airberlin
Alitalia
British Airways
Brussels Airlines
United