Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Christiansted
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Scores according to KAYAK customer reviews
Pros: "Social distance and crew was very nice."
Cons: "Zero PPE or social distancing by crew"
Pros: "The crew was amazing! The plane ride was smooth!"
Cons: "You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules"
Pros: "Food was decent. Entertainment was decent."
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Pros: "Entertainment and food and service were great."
Pros: "good service"
Cons: "Air conditioning was very loud"
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "Not very crowded"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Pros: "Good landing, great service."
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "No entertainment options at all."
Cons: "Delay messed up our entire trip to Atlanta."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "The flight attendants were terrific. The food was marginal in business class"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Cons: "There was nothing I didn’t like."
Pros: "Speedy flight"
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "Smooth, quick and comfortable flight."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "Every thing went well"
Pros: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Cons: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "Comfortable seating and roomy"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Luggage went elsewhere"
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Cons: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"
Pros: "The crew was courtesious and the flight arrived early."
Cons: "No seat assignment until at gate Also, tried to catch an earlier flight, on hold for 20 min, took agent 20 seconds to tell me I couldn't change with the ticket I had."
Pros: "The crew was great"
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "Had flight delay affecting my connecting flight."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "We eventually left."
Cons: "American Airlines lost our luggage and both flights were late, wife her cell phone and credit cards due to running in airport to catch our flight to Lisbon. Not impressed."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "My seat"
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "Great crew"
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Cons: "Flight delayed 1h30, no food or beverage served!"
Cons: "Thank you"
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "not atg all"
Cons: "I paid for a preferred seat and the passenger seated next to me was so large that he could not buckle his seatbelt and totally squished me into the window. I called the stewarddess over and I was haphazardly moved to an aisle seat next to a smaller passenger. I was then bumped into repeatedly by"
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Cons: "same as above. Was not on this flight"
Cons: "Haven’t gotten on it yet as I am stuck in DFW"
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "Friendly airport check-in staff who accommodated by changing our seats so we sat together. Boarding was smooth and timely. Best of all, seat overhead bins were empty so could store carry-on; This was unusual. Flight was great, but I love flying. Cockpit crew provided status updates, and captain's apology made the late departure more understandable. Deplaning process went smoothly also."
Cons: "After everyonel was timely boarded waiting to push away from the gate, announcement was that the captain was not even in the airport. Flight delayed almost an hour. Seat would not recline, not even an inch so basically sat upright entire flight to London. One has to 'flag' staff if seen as they walked past thru the main cabin. No announcement which area to collect ones luggage, nor staff there to explain, or guide. Forget staff assistance, apparently not a priority with AA."
Cons: "Legroom was a bit cramped for a tall person"
Pros: "Excellent service gate to gate."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Cons: "Delay in boarding was over an hour"
Pros: "On time with no delays"
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Cons: "Late taking off. Almost missed my connection"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Pros: "Entertainment system and new plane"
Cons: "it was cancelled "mechanical" sure heard that one before"
Pros: "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
Cons: "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
Cons: "Too many delays. Having to de-board after boarding."
Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Pros: "The flight had a delay of 4 hours in Philadelphia. I missed the appointment in Lisbon for which I was flying in the first place. Furthermore, I had purchased the ticket with the intent of flying with British Airways and found myself in a charter from American Airlines. I wish to be compensated for this mistake. Thank you"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"
Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
Cons: "The crew really seemed like they didn't like their job, and didn't want to be there. I felt kind of bad for them, nobody should be stuck in a job they hate."
Cons: "temperature was too hot and stuffy."
Cons: "Rude staff sarcastic"
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Pros: "New plane"
Cons: "Spirit airlines have the worst crew, they made a guy put his phone in airplane mode when I doesn’t affect the plane at all"
Pros: "The flight was smooth"
Pros: "Aircraft arrived on time, boarding was fast, everything was clear."
Pros: "The seats are certainly not comfortable."
Cons: "Spirit could have tried to do something to mitigate what seemed to have been an "objective weather" delay."
Pros: "Crew was great."
Cons: "The hour delay was really inconvenient"
Cons: "It’s just Spirit and you just need to know what you are getting when you fly them"
Pros: "Efficient and on time."
Cons: "Seats did not recline. No entertainment on board."
Cons: "Not getting assigned seats had child and 84 year old all different seats. Eventually seated with child not elder or spouse but stressed. Next time would do first class for elder. Had no luggage at all just needed everyone together our elders are sometimes like children unfortunately."
Cons: "Delayed 6 hours due to mechanical issues"
Pros: "The crew was polite and tried to make the best of a bad situation."
Cons: "Left SEA 45 minutes late and when we arrived to MSP we sat on the tarmac for 1 hour and 45 minutes waiting for a gate (supposedly) even though there were several empty gates visible. Poor communication from the captain during this time."
Pros: "Finally taking off and landing"
Cons: "Flight was delayed 2 hours. Had multiple gate changes. Had to go through security twice due to the gate charges. The petty charges for seats and fees for carry-on bags is ridiculous. The seats are cramped and don't decline. I will never fly Spirit again."
Cons: "Both my flights were cancelled. Missed my uncles funeral. Asked for a refund."
Pros: "Had to get the boarding pass in one terminal. Then walk to the another to board. Was never notifyed of this. Then the flight was overbooked. Almost missed a wedding. Completely ridiculous."
Cons: "Spirit Air is awful. Never again."
Cons: "You have to check in an hour before ur flight or else ur flight gets cancelled."
Cons: "Two hours delayed. Seats didn’t recline."
Pros: "The flight went smoothly. Staff seemed attentive and efficient."
Cons: "Couldn't hear/understand announcements at gate or in flight. Uncomfortable seats with no padding resulting in aching back the entire flight. Fortunately, it was a short flight."
Cons: "Seems like the digital reminders I had on my smart watch were a bit too incessant."
Cons: "First flight was delayed 3 hours, then no notification my return flight was cancelled. disgusting waiting area at gate. expenses for food, choosing a seat, carry on, etc."
Pros: "Spirit would be great but they charge for EVERYTHING and its not cheap. Don't like the extra charges."
Cons: "Extra charges"
Cons: "Was not able to check bag online due to website errors. Gate charges $65 dollar to check back. Lady at gate was super rude when I tried to explain the website was not working. Had to pay the extra fee."
Pros: "Quick, easy and inexpensive. Friendly and efficient crew"
Cons: "Changing gates 20 minutes before scheduled boarding time."
Cons: "Flight delayed by 5 hours"
Pros: "Left on time, great service, arrived early"
Cons: "We had to sit inside the plane more than an hour after landing on the way back, because Spirit couldnt provide gate for the plane. Other airlines (JetBlue and American) got their gates without problems."
Cons: "Delayed over an hour and half"
Cons: "This airline sucks"
Pros: "Left on time, landed early, smooth landing..."
Pros: "we arrived safely at BWI so the crew did their job well."
Cons: "the flight was late. Boarding was not managed well. Easily the most comfortable seating I have experienced in air travel. perhaps, your next design should be a cattle feed lot! fee for water! is basic customer service to much to ask for? your business model tells me customer service is not a priority!"
Pros: "Will never fly Spirit again."
Cons: "Will never fly Spirit again."
Cons: "Was not permitted to move one seat away to an empty row because of "weight and balance". With a 400-pound man sitting next to (on top of) me, I'm positive that me moving three feet in any direction is not going to have any effect on the plane's weight and balance."
Pros: "Funny flight attendant. Left on time. Arrived 20 minutes early both ways."
Cons: "You pay for food but ate before I boarded, so no problem. Entertainment, brought book/magazine so no problem. They charge for luggage and carry on, but I'm learning to pack lighter and just packed everything into my free bag (backpack ).Because of cheap tickets prices,I'm ok with their bag fees."
Cons: "Its sad to think that lugage would be $50.00 and you can't sleep on a 5 hour flight because the seats don't recline."
Pros: "Was unable to make flight."
Pros: "you pay $45 for a cary on. the seats don't recline. there's no leg room. the tray's are 4 inches deep so you can't place anything on them."
Pros: "Reasonably priced, almost on time"
Cons: "Seating very tight, no snacks or free beverage."
Pros: "Absolutely nothing. Our flight was scheduled for 750a. We wake up 5am to ge to the airport, while waiting for the cab I decided to check my email to find out the flight was cancelled due to "mechanical issues". Which means they didn't sell out the flight. The rep I called caught a lot of my animosity, which the issue wasn't her fault, but she remained professional to her credit. The next flight was the next morning already a day into my vacation. I declined cause I wasnt gonna be Charlie Brown to thier Lucy. She then closed out the phone call with the normal spill, "we appreciate your business, book online, we are always here for you etc." This further annoyed me. My vacation was ruined and you think I would ever give Spirit another shot at anything at all in my life."
Cons: "Had to pay $ 110 dollars for two carry on bags tryed to save thirty dollars by not flying with jet blue and ended paying for two carry on bags at 55 dollars each then the flight was late one hour no free snacks or water had to pay three dollars for a bottle of water the flight attendants were rude and seemed bored yawning my wife and iare very disappointed that we made the mistake of flying with spirit lousy service flight delayed overcharged were very unhappy."
Cons: "The staff was unhelpful and rude. They gave me a ticket for the wrong city after I said twice "Portland MAINE" not Portland Oregon. Ended up getting the wrong one. This was after my original flight to Boston had been canceled after being delayed 3 times. I was supposed to leave Chicago for Boston at 2 pm. Didn't leave until 8:30pm. As usual I got to the airport two hours early so I spent 8 hours in the airport of the city I was trying to leave. Trying to get a new flight and eventually just got a refund for about half my original ticket and buying a new ticket on another airline. They were rude the whole time and unhelpful. But that's just airports. But the lady giving me the wrong ticket is ridiculous. This review is silly because eventually I got on a JetBlu flight anyway. I never ended up taking Spirit anyway. I still have my return flight booked so lets hope I make it back home on time..."
Pros: "Absolutely not a single thing"
Cons: "Flight experience, customer service, etc."
Cons: "We asked for consideration for credit. Called their help number and got an Indian female agent who proceeded to stall us for 45 minutes on the phone when we asked to speak to a manager. Was putting us on hold and got back every 2 minutes with a variety of excuses. NEVER WILL WE BOOK A FLIGHT ON THIS AIRLINE AGAIN."
Pros: "Smooth transition from check in to landing"
Cons: "There was no refreshment served"
Pros: "On time"
Cons: "The flight attendants weren't professional at all. I have never been on a flight longer than three hours that did not serve a drink to passengers. Nothing was given to passengers. I will never fly with spirit again."
Pros: "I did arrive alive"
Cons: "When I arrived they did not even have a gate assigned. Carry on bags cost $55 each way. Water on the flight cost $3. Everything about the plane and airline were cheep but they charged crazy prices for everything. The tickets are cheep but they rob u for everything once you have bought the ticket"
Pros: "Not much."
Cons: "If you areally over 6 feet tall, seriously rethink flying Spirit. The interior of their planes was designed by the Marquis dee Sade. The seats are so low and close together that I dealt with leg cramps and back spasms the entire flight."
Cons: "i will never, ever fly with Spirit again. Why do i have to pay for everything. Your website is horrible, bad customer service. I have to pay for carry-on, pay for snacks on board, seats uncomfortable, broken lights above my head. Unacceptabe"
Cons: "The nit-picking-pricing. The billing was unclear and you can't talk to a live person!!!!"
Cons: "Late departure, late arrivel, lost luggage"
Cons: "I thought the pricing was a little bit high for luggage. Although I got a cheeper flight through spirit initially, I paid about the same price as any other airline would have cost by the time I added in my bag and reserving my seat."
Airlines flying from Tennessee to Christiansted have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Christiansted
Masks required on board, masks provided on flights from Tennessee to Christiansted
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Christiansted
Testing for antibodies, testing for symptoms for flights from Tennessee to Christiansted
Waiving of change fees. Search flexible flights from Tennessee to Christiansted