Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Cons: "Flight was a little late."
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Pros: "Boarding and Arrival went smooth and quick. We were early to our destination. Short 3 hour flights are always easy."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Cons: "The airport crew at the check-in desk was rude"
Cons: "3 hours there before the departure."
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Comfortable seating"
Pros: "The crew was great. The plane was clean. Both flights were on time and went very well."
Cons: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "very organized boarding process"
Cons: "The landing was very rough from Nashville to Dallas"
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
Cons: "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly firstname.lastname@example.org"
Cons: "The WiFi to work."
Pros: "Great flight experience!"
Pros: "Not as other as flights"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Cons: "Always too many people."
Cons: "Very small plane, economy seats only."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "The service from the flight attendants on the flight was absolutely amazing"
Pros: "Flight arrived safely"
Cons: "Everything else"
Cons: "Need to change up the videos accessable by WiFi."
Cons: "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "Very friendly gate agents & Flight staff"
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Friendly crew. efficient."
Pros: "Everything lined up perfectly"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Cons: "No onboard entertainment"
Pros: "All of the flight attendants were amazing and went above and beyond."
Cons: "Okay, but flight was delayed."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Flight was on time"
Pros: "Great crew."
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Cons: "It is Allegiant Air. Not much more needs to be said."
Cons: "$50 bag fee for small carry on is punative."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "On time"
Cons: "Seats could recline"
Pros: "Great crew"
Cons: "Seats are very uncomfortable"
Cons: "Built in headrests on the seats."
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Pros: "All went well. No real disappointments!"
Cons: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."
Pros: "Check in was fine Wait was short Crew was great!"
Cons: "Seats REALLY UNCOMFORTABLE SAD Could not have updated the seats on newer Jets."
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Pros: "Great flight. Great staff."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "The staff is always helpful and flights are comfortable."
Pros: "Nonstop on time and as expected"
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "didn't like anything"
Pros: "My book"
Cons: "The seats"
Pros: "I am handicapped and was given the best possible service"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "We got our money back."
Cons: "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
Cons: "Very crowded and had to take the rear seats but otherwise OK."
Pros: "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
Cons: "The flight crew’s non challent attitude"
Cons: "In flight entertainment system not working."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "The flight was on time, the boarding was smooth."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Pros: "Plane travel is not my favorite, but I was impressed at how smoothly everything went. Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too."
Cons: "I wish we didn't need the United app in order to use the Wi-Fi. Or, I wish that I had known in advance, since my tablet is Wi-Fi only. Minor thing."
Cons: "Missed connecting flight"
Cons: "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Cons: "Cancellation without compensation or care got customer"
Cons: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"
Pros: "Friendly staff, bags were received quickly at baggage claim."
Cons: "40 min boarding delay, didn't have a phone charge at my seat."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Newer aircrafts"
Cons: "Delays delays"
Pros: "Snack pack, Direct TV, more leg room"
Cons: "Flight was a little rocky on landing"
Cons: "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
Pros: "Friendly prompt service"
Cons: "We were bumped and cancelled our reservation"
Pros: "Flight was wonderful!"
Pros: "Great experience. No hitches."
Pros: "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
Cons: "N/A, no really, everything was enjoyable."
Cons: "Still sitting at the airport. Flight delayed :("
Pros: "On time"
Cons: "They changed my seats."
Pros: "The flight was prompt and smooth. Flight crew was nice and welcoming."
Cons: "The seats seemed too tight. Uncomfortable if you're tall."
Pros: "The airline offers a pretty good entertainment selection if you have downloaded the app."
Cons: "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Staff was pleasent"
Cons: "Had a delay made me 2 hours late"
Pros: "I like the personal device entertainment system -- it really helps to pass the time"
Cons: "The flight was late by an hour. There was no food and the seats were okay"
Cons: "Flight was delayed"
Pros: "The attendants were super nice"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "It was good for most"
Cons: "Was good"
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "I did not like nothing about this flight due to fact the representative for this flight made me miss my flight so I had to book a whole new flight"
Pros: "Charged me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Cons: "Not Charge me 300 dollars for CARRY ON BAGS for all 3 ticketed passengers! On top of what I paid for the tickets! Complete SCAM!"
Pros: "Crew was polite and professional"
Cons: "I had to change my departure from Friday to Saturday and they charged me an extra $450 for my daughter and I. I will never fly frontier again."
Pros: "The crew was awesome"
Cons: "I cut my finger on the tray table, the seats were uncomfortable and very narrow, and I had a obese woman next to me who smushed me against the wall. She clearly needed to purchase two seats to sit comfortably. The flight was delayed 5 hours without enough advance notice."
Pros: "Speedy flight arrived ahead of schedule"
Pros: "I thought the planes were nice and clean. Also, I thought this was a very smooth flight. Very nice crew."
Cons: "Seats seemed a little tight."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Cons: "They charged extra for everything. $45 for a checked bag, $3.00 for a can of soda or snacks and up from there."
Cons: "I didn't like the delays, as it became a problem for the person picking me up."
Pros: "That it as in time and nice."
Pros: "Frontier provides flights at a greatly discounted rate. The catch is that's all you get. Everything else cost extra. I'm good with that. From Point A to Point B as cheap as possible. That leaves more money for fun on the ground."
Cons: "Comfort of the cheap seats is a bit lacking, but again you can pay extra for better seats. Food service, i.e. snacks and drinks cost extra."
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "The people i sat next to."
Cons: "Everything about flying frontier."
Pros: "Priority boarding for military."
Cons: "The baggage policy was confusing, the seats were not comfortable, and no free drinks or snacks is a big minus. They also spent about 5 minutes trying to sell their rewards credit card which was annoying."
Pros: "The clean plane, the price, the lack of extras (unnecessary freebies), the friendly crew, and the safe arrival!"
Cons: "I could barely turn around in the restroom, and I'm tall and thin, so that's saying something. I appreciate the need for space conservation, but I literally struggled to do the basics. It was, however, very clean!"
Pros: "Seating seemed more spacious then other coach flights. If you're flying alone (or don't care if you sit with your party), traveling for 3 hours or less, aren't taking much luggage and you know the fees so you can plan ahead this is an excellent airline."
Cons: "You can only BRING 1 BAG on the plane. If you check or bring another carry on it will cost you $25-$35. If you can shove your backpack/purse inside your bag with your clothes."
Pros: "I liked the flight crew and how quickly we were able to board the plane."
Cons: "I didn't like the fact that you had to pay more for carry on luggage then checked luggage."
Pros: "I got to phoenix safe."
Cons: "The lady next to me. She was snoring."
Cons: "Why did they remove the self check in station in Nashville? 30 min wait to check in could be easily avoided."
Pros: "The flight attendants were nice"
Cons: "We waited 5 and a half hours and then they made us wait another half hour to board so that another plane, that boarded 5 minutes early, could go before us. The gate agents were rude and unorganized and slow. Part of my trip was ruined because of the delay and all I got was a $100 voucher to use with Frontier? That will not be used as I have no desire to fly with them ever again."
Pros: "Price before additional fees"
Cons: "All the extra fees. Pick a seat fee? Checked bag fee? Carry on fee?"
Pros: "The price"
Cons: "Everything else"
Pros: "Friendly crew"
Cons: "I was not told I had to pay 45.00 for a carry-on.. I ended paying 80.00 just for a small carry-on bag.. I didn't know I had to purchase snacks. And had to be in a seatbelt for 3hours of a 4hour flight and on my flight back to Orlando. One of the windows fell out where a little girl was sitting. I tried to switch my flight which was my fault for not checking.. To be charged 300.00 to change. I'm never using them again too under handed..."
Pros: "Loved everything about this flight, the flight both ways was on time, check in went smoothly and the crew were funny and so did their job so good! Thank you frontier!"
Cons: "Was repeatedly verbally harassed by vindictive ticketing agent in Nashville, TN. She had an absolute disregard for any semblance of customer service and cast a dark shadow over our entire trip. The flight was uncomfortable, the crew overbearing, and the passengers subjected to one long informercial for Frontier's frequent flyer program."
Pros: "The price was excellent."
Cons: "The charge for a carry-on and a checked bag. I feel that if I have to pay for a checked bag, I should not have to also pay for a carry on."
Pros: "Nothing- it was awful service"
Cons: "Flight cancelled. Had to spend the night in Denver airport. I was given no hotel or food voucher. It was such terrible service and disorganization that I ended up switching airlines to make it to my final destination. The crew continually tried to tell the travelers (for about 6 hours) that the plane would arrive any minute after not knowing where the plane was exactly. Ultimately the flight was cancelled because the pilot did not show up."
Cons: "I have never been thrilled with Frontier's service, but after the recent events I can safely say that I will never fly with them again. Over 275 flights cancelled right before the holidays, and I had to purchase a completely new round trip flight on an airline just to ensure that I would make it home. It was impossible to reach customer service on the phone, and there were so many people in my same position that there were over 300 people in line to speak with a representative at the airport."
Cons: "After a 7+ hour delay, our flight from Nashville to Las Vegas was cancelled. The worst part about this was that nobody from Frontier would tell us anything. We only knew what we could find out online. Once security from the airport confirmed that our flight had been cancelled, the Frontier employee passed out an 800 number for us to call to either rebook or process a refund. Once connected, the employee offered to either refund me a total of $68.10 or rebook me on the next flight out... 3 days later. They offered no compensation for having to stay extra days nor would they offer to book on another airline. I ended up asking for a refund from an irritated and rude employee and had to pay over $600 just to return home."
Pros: "Nothing, ill never use frontier again."
Cons: "No other flight makes you pay for a carry on, flight was extremely late, there were no refreshments. This flight experience is terrible I will always use delta and American Airlines from now on."
Pros: "We got there safely"
Cons: "Fees for everything"
Pros: "I liked the price of the fair for being so near Thanksgiving and I liked the being able to fly into Nashville."
Cons: "I didn't like having to pay for my baggage and seat choice."
Cons: "Carry on charge. My upcharge seat 2C did not decline. I had to put my fee charged carry in a row 4 bin or beyond.....So when you deplane you have to go back against passengers trying to get out!"
Pros: "For the most part, the flight crew were pleasant but that's about it"
Cons: "Everything! plus my luggage is currently lost!"
Cons: "Boarded late, departed late, sat on the tarmac at destination for 30 minutes while they waited for a slot to open up. Not flying frontier again."
Cons: "I had to come into work the morning of my flight, so I was running late to the Nashville Airport. When I tried to print out my ticket from a Frontier kiosk, nothing happened. The attendant present was not working for Frontier and told me I could make my flight if I hurried, then she walked away. Too bad I didn't have my ticket and no one from Frontier was there to assist. Despondent and apathetic from the hellish events from this week, I resigned to paying $450 to book a one way flight on United from Nashville to Denver the same day. If I had booked a United or AA flight from the beginning, they would have assisted me in getting to my flight on time. Their planes have more legroom anyway. I hope my luck is better on the return flight, or I will be out a few more hundred dollars because Frontier doesn't have the resources to have a full-time staff (ostensibly). If you're not a gambler when it comes to whether or not you'll make your destination on time, or at all, then don't use Frontier. I'm not about that life."
Cons: "Frontier delayed the flight a total of 4 hours before they announced it was cancelled. They refunded everyone (apparently, I still haven't gotten my money) and offered discounts on nearby hotels but were not able to rebook anyone until 5 days later, so most if not all of us wound up driving or booking sooner flights on different airlines (for much more money than we had booked this flight)."
Pros: "Cabin crew coped as well as they could with apparently no info on status."
Cons: "Flight delayed hours from beginning; no explanation or accurate info on website. Second leg delayed 3 hrs on ground; no pilot!?"
Cons: "All of it. They cancelled my flight. Then I rented a car and started a 13 hour drive. 2 hours in I get an email saying the flight it back on and departing in 30 minutes. Call Frontier to get refund in flight and car rental. They only refund the flight. But now I'm still driving 10 hours. This is bull shot and I should be refunded my car rental. Unacceptable."
Pros: "Airfare was good, flight was on time"
Cons: "Bag fee too high, online system confusing, craft not clean, tray tables too small"
Cons: "Frontier has all the hidden fees they can manage with as little customer service as possible. Fly this airline as a last resort"
Pros: "The crew members were very friendly."
Cons: "The delayed flight and small seats."
Pros: "On time. Friendly."
Cons: "All snacks and drinks cost at LEAST $2. Any carry-on that doesn't fit under the seat in front of you will cost you $45 to carry-on to earn the right to put it in the overhead compartment, OR $40 to check it and have the privilege to wait at baggage claim to retrieve it!!!!"
Pros: "For the money, it can't be beat! The only reason I gave 1 star for food & entertainment is because there was none. Which is perfectly fine for my 1 1/2 hour flight."
Pros: "Crew was exceptional and entertaining. Seats were comfortable."
Pros: "Expedient and on time"
Cons: "Frontier advertises one price but with the "seat" fee and mandatory baggage fees it ends up being in line with other airlines. The seat was very uncomfortable and the flight attendants socialized pretty loudly so I could not sleep."