Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to West Virginia
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Scores according to KAYAK customer reviews
Cons: "Everything was good"
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "The flight attendants were excellent, pleasant, and professional."
Cons: "The video system went down for a period of time."
Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "good service"
Cons: "Air conditioning was very loud"
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Cons: "Boarding at JFK.Always messy"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Cons: "Bad information about delays"
Pros: "Flight was fine. No real complaints other than a talkative neighbor when I wanted to sleep."
Cons: "Talkative neighbor when I wanted to sleep. Very narrow and cramped cabin."
Pros: "Speedy flight"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "What can I say...I love Delta!"
Pros: "In-flight entertainment and communication."
Cons: "The online reservation had me pick seats for my family, those seats were emailed to me, then when I checked in and got our boarding passes, the seats had changed! Wouldn't have been a big deal, but I had already memorized our seats, so I looked like a moron when I insisted seats that were not ours anymore were ours!"
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Every thing went well"
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
Pros: "Organized and smooth"
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pros: "Great crew and good seat in Main Cabin Extra!"
Cons: "Waiting for luggage"
Pros: "All good."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Pros: "Comfortable seating"
Pros: "The crew was great. The plane was clean. Both flights were on time and went very well."
Cons: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Pros: "very organized boarding process"
Pros: "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."
Cons: "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
Cons: "Didn’t get my whole can of soda and pretzels are cardboard."
Pros: "Great flying great time"
Cons: "Great flying great time"
Pros: "Nothing-never made it."
Cons: "3 flight cancellations."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "Great flight experience!"
Pros: "Not as other as flights"
Cons: "Always too many people."
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "The service from the flight attendants on the flight was absolutely amazing"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Everything else"
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "Need to change up the videos accessable by WiFi."
Cons: "No audio in business. No working electric outlet."
Pros: "Nothing out of the ordinary"
Pros: "Very friendly gate agents & Flight staff"
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "That's it."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Well done again!"
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Cons: "Late late late"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Cons: "Boarded small plane too early Air conditioning did not work...sweated whole flight No beverage service seats too small for an adult, and I am only 5'-5""
Cons: "No onboard entertainment"
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "Flight staff nice"
Pros: "Great crew."
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Cons: "Check in."
Pros: "Allegiant knows how to get people off and back on the plane ASAP. The last few flights I have taken we left early and arrived earlier than planned because of this. Crew was friendly. I like the fact the flights are direct and no layovers at airports."
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "So many charges at every step. $5 for boarding passes?"
Pros: "Would highly recommend the connection and the Allegiant jet was a fairly new Airbus, very comfortable."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Cons: "15 minutes waiting for luggage—still none out."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Pros: "No hassle. No delays."
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "I never have any issues. Everything is always great."
Cons: "Not enough options and what was available was pricey."
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "I like the flight. It was on time"
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Cons: "Two out of three bathrooms out of order"
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "Easy to navigate"
Pros: "The flight was fast, and direct."
Cons: "The seats"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Pros: "Smooth travels"
Pros: "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
Cons: "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
Pros: "Site confortebol"
Pros: "Crew was night"
Cons: "Mechanical delay, then no air conditioning on our side if the plane, missed connection, terrible customer service"
Cons: "It’s United. What couldn’t have been better?"
Pros: "Crew was great. The landing in Memphis was exceptionally smooth."
Cons: "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
Pros: "Cabin cleanliness is below average"
Cons: "Cabin service is average"
Pros: "I don’t believe I will be a United customer for much longer"
Cons: "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
Cons: "Shrinking the knee room is a mistake"
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Pros: "Airbus 380 was comfortable and new which made for a decent flight."
Cons: "Lufthansa and United computer systems don't talk to one another. We had a leg of our journey from United. We could not purchase seats on the Lufthansa flights and could not even check in; therefore we ended up with seats that were not comfortable for us. Lufthansa messed up on our meals despite it being 'confirmed' (we checked with the service desk in Frankfurt). The in flight movies were ok; the touch screens are not sensitive enough and take lots of processing time."
Pros: "On time & courteous. & On board service was excellent"
Pros: "Terminal was great, flight was great, crew was fruendly"
Cons: "No free movie on thos flight"
Pros: "Great service!"
Pros: "The customer service was good. Smooth flight, no delays!"
Cons: "A couple planes I got on were old and very small. The WiFi was difficult to use."
Pros: "The ar very friendly"
Pros: "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
Cons: "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
Pros: "Basic snack for a one hour flight."
Cons: "The WiFi wasn’t working. It kept trying to connect but never did."
Pros: "Absolutely nothing!"
Cons: "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
Pros: "Pilots had great skill and provided a very comfortable flight despite bad weather. Exceptionally smooth take off. The newer planes being introduced are very nice, too."
Cons: "I didn't realize how amazing the United Airlines app was. Shows all kinds of cool info on your flight and free media. I am now shocked st how ignorant people are to write complaints regarding delays due to weather. It's for your safety. Appreciate technology and respect Mother Nature fools."
Cons: "Plane hot and crowded"
Cons: "Cabin was freezing and flight attendant told us there was no way to control the heating the cooling to a comfortable temperature. It will continue to be too hot or too cold."
Pros: "Left on time."
Pros: "Flight was on-time."
Cons: "I sat in section 4 in economy coach. The ticketing agents REQUIRED everyone in sections 4 and 5 in the back to check our bags, they gave us no choice! We then boarded the airplane to find over half of all the overhead bins empty! This is completely unacceptable to be separated from my carry-on luggage for no reason! There would have been plenty of room for our baggage! One more reason to never fly United again!"
Pros: "Bad attitude with check in agent at Memphis airport"
Pros: "From check In to arrival everyone was friendly and helpful. Enjoyedvthe flight."
Cons: "The seats are way too cramped"
Pros: "Seats do not decline and make it difficult to nap, generally not much room. Staff was fine."
Cons: "No snacks at all, not even for purchase."
Pros: "Attendants were cordial and efficient."
Cons: "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
Cons: "It was delayed a day"
Pros: "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
Pros: "We did not return on the flight.family illness. From San Francisco to Memphis was terrible."
Cons: "This was the smallest amount of space I have ever sat in on a plane. Totally ridiculous. To shink the amount of space for seating & ile space.. There are three seats per row when there should only be two"
Pros: "Courteous perdonality"
Cons: "The noisy children"
Pros: "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
Cons: "Lack of food choices, but perhaps not atypical for coach."
Pros: "We were diverted to Austin due to weather. We had to refuel and we were stuck on the Tarmac for over an hour. While all of this was miserable, the Crew stayed active answering questions. The Captain gave several updates and walked the aisle. They even let people off the plane who were trying to get to Austin. For a bad situation this crew made it so much better!"
Cons: "Weather, but what can you do about that?"
Pros: "Even though we were delayed, I still made it to the island within the 9pm hour."
Cons: "Flight was slightly delayed, causing me to miss my connection"
Cons: "Your crew and service atrocious"
Pros: "The overall comfort and entertainment availabity."
Cons: "Apparently my designer shades drop out of my bag and inability to retrieve them. They were not turned into lost and found which means they were kept by their finder."
Pros: "Crew was nice"
Cons: "Seated at the back of the plane directly across from the bathroom. It was horrible the entire time. Never want to experience that again."
Pros: "Quick boarding"
Cons: "Bad comfort no entertainment and no power outlets"
Pros: "Pricing and services were excellent!! Top rated experience for me!"
Cons: "Nothing at all was lacking"
Pros: "That I finally got there a day later. I only had carry on bags, so they weren't lost."
Cons: "At OHare the gate agent sent me to the wrong gate and plane for my flight. I did not arrive Thursday at 8:30 pm as scheduled. Customer service put me on "red eye" to Dulles for the next flight to Charleston, without motel or meal vouchers. I couldnt sleep on the benches there due to asthma and diabetic issues. I arrived Friday 2:30 pm 17 hours late. Dulles overnight cleaning staff helped more than agents at OHare."
Cons: "Cancelled needed to be rerouted no reason ever given"
Pros: "The boarding process was smooth, the crew was courteous."
Cons: "I want able to select my seat and ended up being separated from my sister. We had a 3 hr lay over due to problems with the plane. By the time we got to our destination we almost didn't get a rental car. There was some turbulence on the flight, which is expected. Landing was very rough, came in too fast and hit the breaks so hard I thought I was going to end up in the back of the seat in front of me."
Pros: "I like that all flights were ontime"
Cons: "The flight attendant was rude to passengers and my luggage was lost so I arrived at my destination with nothing!! I had to wait at the airport for 6hours for my luggage to be returned to me!"
Cons: "Flight was cancelled due to pilot and crew never showing up. Customer service didn't offer a hotel or any type of compensation for wasting time and money. Instead they put me on a flight another day which I incurred cost on parking, hotel, food and etc."
Cons: "Small plane, it was hot. Delayed, missed connecting flight."
Pros: "The price of the flight was affordable."
Cons: "The plane was dirty. Seats were uncomfortable & worn. Other airlines offer free wi-fo or entertainment. They did not have enough condiments for coffee. There was not good direction to passengers for boarding."
Pros: "Fast and easy checkin"
Cons: "Comfortably of seats and friendly tickets checkin staff"
Pros: "not comfortable at all"
Cons: "A refund on my fees for my carryons"
Cons: "Spirit airlines have the worst crew, they made a guy put his phone in airplane mode when I doesn’t affect the plane at all"
Pros: "The flight was smooth"
Pros: "Aircraft arrived on time, boarding was fast, everything was clear."
Pros: "Crew was great."
Cons: "The hour delay was really inconvenient"
Cons: "No communication that the flight was an hour delayed and lack of organizational skills to ensemble the passengers to get them onto the plane faster. Plane AC was off while technicians were busy working for 40min on the plane (felt like a sauna) ....just an unorganized flight...bad communication :-("
Cons: "Flight was less than half full, but we were not allowed to spread out."
Pros: "The seats seemed roomier than other flights."
Cons: "Originally when I set up the flight for myself & 5 y/o granddaughter, I had added a checked bag. Mom & dad we’re driving to marathon and brought her things with them. There was NO WAY on the app to delete her bag! I guess another way to add to add to your bottom line"
Pros: "The team aboard and how smooth and fast the flight after boarding was."
Cons: "That it was delayed taking off. But, the time was made up after took off. Only 5 minutes late by the time we landed."
Cons: "The flight got delayed and I kept telling them I wasn’t going to make it to my connection. After waiting two hours and making us get off the plane, the told me as we boarded that I wasn’t going to make it to my connecting flight. Instead of immediately helping, I had to wait in line for more than an hour while a lot of planes I could’ve been in were leaving. Finally they switched me to another airline, leaving at the time I was supposed to arrive to Dominican Republic, at noon, and missing a beach day. Worse of all, they could not even spare a $5 allowance for breakfast."
Pros: "Went on well without delay."
Pros: "The exit row was a distinct improvement over the "regular" leg room spacing on our flight the previous day. I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under. Overall flight cost."
Cons: "I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under in the regular row spacing. Teeny Tiny drop down tray tables are really a joke. Not very useful."
Pros: "Nice low Price. On time take off, early artival. Crew was very pleasant."
Cons: "Lack of adequate leg room. I'm 6'3". My lady is 5'10". Drop down tray 6"x10" or so is a joke."
Cons: "Orlando is very busy and backed up"
Pros: "Exceeded my expectations and especially appreciated the crew"
Cons: "I booked the flight and paid for it but because of the very bad customer service I couldn’t use it! So sad."
Pros: "The ticket cost"
Cons: "I had to pay for my bag another person don’t pay the"
Pros: "All gate and plane crew were excellent and made the boarding process smoothly and FAs on the plane were funny and friendly! Made for a smooth flight with all their announcements and procedures"
Cons: "Costs of snacks n drinks"
Pros: "I loved the personalities of the crew and pilot; they were very warm and I felt as though they were comfortable being themselves. We arrived 1.5 Hours early to our destination which was great except there was no gate for us when we arrived..which brings me to my qualm.."
Cons: "We were on the plane for 2.5 Hours waiting to be assigned to a gate, which was very frustrating."
Pros: "All went smoothly. Surprisingly."
Cons: "Not sure"
Pros: "Crew, flight, plane.. perfect."
Pros: "The crew was having so much fun and was so friendly to the patrons, I was genuinely surprised. Thanks Spirit!"
Pros: "Changing airlines"
Cons: "That the crew canceled the flight and I was not notified until I reach the airport"
Cons: "The board for flights had the wrong time. It said the flight was delayed until 8:15 the flight left at 7:20 I almost missed it"
Cons: "4 hour delay"
Pros: "Well, the only thing I liked was possibly saving a few bucks"
Cons: "The bag fees! Of course, what seems like a reasonable fare turns into an overpriced one with $98 to carry on one bag. Very poor crew whose behavior for the most part resembled that of robots. The crew member who provided updates & instructions was difficult to understand, like he had a mouth full of marbles. After a frequent Spirit customer, I likely won't use them again."
Pros: "That we landed"
Cons: "I'm very mad that I had to pay 50.00 for my luggage when I could have carried it on. Your MAN at the counter said I couldn't n it was clear that I could have over i was in board!! I want a refund!!!!"
Cons: "I loved everythinn"
Pros: "My daughter and I flew together and I was pleasantly surprised at the ease of boarding, the seat comfort (I have a bad back and have had some pretty uncomfortable seats on other airlines), and the crew were great! Understanding how to save money by pre-purchasing seats and bags made a big difference. I suggest buying the 9$ club! It's simple to do and saved me over 50$! Make sure you weigh your bags and no the weight limits... The crew was great!"
Cons: "We really wish we could have purchased wifi."
Pros: "My most horrific, horrible, total nightmare, near to death experience I have ever experienced in my 30 years of traveling. Cancelation of flight on my way to Costa Rica (instead of 5am flight we ended up flying 6pm) did not help the situation. On the top of it, and after 3 days of being in the paradise of Costa Rica, spirit still managed to screw my experience by delaying the flight on my way back to Chicago for 3 hours (2 hours stuck inside he plane with zero service from the flight attendants ) resulting to be stuck in the middle of a storm. The flight attendants useless. They should not call them flight attendants but Flight Sales/how to ripp you off personnel. No compassion, standing around giggling and laughing hysterically , and did not even offer us some water after being stuck inside the plane for 2 hours due to.....let me see.....first, the plane could not find a gate, then it was a computer glitch, then it was missing paperwork and so on. Do your self a favor and spent the extra couple dollars to get a descent airline. John Reppas Flights 409/ NK 464 on March 2nd and March 06 2017"
Pros: "THE FLIGHT WAS ON TIME, didn't have any delays. Crew was friendly. I kinda liked the fact that you can pay for your food only if you want to, not everyone likes the food or snacks airlines offer so its cool to be able to choose. I guess spirit airlines is practical for adventurous people, but not comfortable for family groups cause as you ad on services it gets too expensive."
Cons: "There is no entertainment on board. It gets boring and not everybody wants to sleep so, some music onboard would be fine. Not enough weight permitted on checked bag. Baggage fees to expensive. Depending on what you would like to snack on board some of the prices where to high."
Pros: "The fact that the plane and flight was on time. After our horrible experience going from Phoenix to Denver, we thought we'd NEVER use Spirit again. This return flight was a normal one and we might try them again."
Pros: "We arrived early."
Cons: "There was food crumbs all over the seat and the floor in front of me, so I didn't even want to put my bag on the floor. Also, the seat in front of me was perpetually reclined, so it was squishing me the entire flight."
Cons: "The ticket price looks good until you pay for all the up charges. They even charge for carry on. They also charge for printing out boarding pass at airport. Pick your seat and that costs more too. Seating is minimal cushion and they do not recline."
Pros: "Plane was new."
Cons: "Everything else. Not even wifi or water. Ill stick with southwest, at least I can watch basic tv on my own device"
Cons: "Their registration for online checkin was irritating and not something I wanted to do. Their customer support section was not at all helpful."
Pros: "It's very cheap to go anywhere. Just be sure to read the fine print."
Cons: "If you don't read the fine print you will be bombarded with surprise fees and high luggage rates."
Pros: "The flight we were on as a replacement flight was fine. The problem was, we had to wait 2 additional days to get any other flight."
Cons: "Flight was cancelled at the last minute due to weather in Dallas, which is funny, since all of the other planes in Dallas seemed to be flying out. Spirit told us all of the flights the next day were booked, so we had to wait until 2 days later to get on another flight. Terrible service, but what can you expect from Spirit."
Pros: "Not much to like. We got delayed for four hours. Plane was messy. Crew was friendly. No food."
Cons: "Delay. No food. No sorry. Mess on the plane."
Pros: "You get what you expect with inexpensive flight prices."
Cons: "The seats were mildly uncomfortable."
Pros: "Good amount of restrooms,"
Cons: "Uncomfortable seats bad food selection"
Pros: "Nothing to like. Have to pay for everything. Worst seats, rude crew, and the charge for selecting your own seat!...come on."
Pros: "Timely and friendly crew"
Cons: "Seats not clean, garbage in seat pockets. Expensive for "no frills""
Cons: "Spirit has lots of extra fees!"
Pros: "Nothing to like."
Cons: "Glad I checked my email before heading to airport. Flight cancelled; no further info given. Then I had to fight with Spirit just to get my money refunded! Not easy, because Spirit provides no way to speak with a live rep. Luckily, my credit card company was willing and able to reach someone at Spirit. After delays and misc. BS they finally agreed to refund the money I paid for a service they failed to provide."
Pros: "Flight Attendant was good and always around"
Cons: "Getting bags and seats purchased was horrible. Internet was always busy and there ware many attempts to get the job done."
Pros: "The captain seemed like a nice enough person. The crew didn't appear *completely* apathetic."
Cons: "Terrible food options, nothing free. Not enough coffee. The fares aren't THAT cheap. Even a carry-on bag costs you, and they'll charge you $100 if you don't check it with them early. No entertainment on board. Old, uncomfortable seats. Basically everything is half-assed under the guise of "saving you money." I don't feel like I saved THAT much money."
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Airlines flying from Tennessee to West Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to West Virginia
Masks required on board, masks provided on flights from Tennessee to West Virginia
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to West Virginia
Testing for antibodies, testing for symptoms for flights from Tennessee to West Virginia
Waiving of change fees. Search flexible flights from Tennessee to West Virginia