Daily cleaning, installation of cabin HEPA filters on flights from Texas to Island of Hawai'i
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Scores according to KAYAK customer reviews
Cons: "Nothing the service was great"
Pros: "Fly monthly with Alaska and never let me down."
Pros: "Very well looked after, couldn’t ask for more."
Cons: "Nothing, perfection."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Cons: "Alaska airlines did it well as they always do. My only complaints are ones that cross the entire industry where they are in a constant nickel-and-dime the passenger to death mode. This is no reflection Alaska alone all American airlines do it."
Cons: "There was no closed caption for the movies or at least myself and the stewardesses couldn’t figure it out!"
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "The check in process was smooth"
Cons: "The business/ first class seats are very uncomfortable ( limited by design) The food choices limited, worse than microwaved TV dinners"
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "Very simple and easy trip. The flight attendants even found a postcard my friend had left at the gate earlier in the day and gave it to me on the flight."
Cons: "Airlines are so scared to fly in inclement weather. I knows it’s safer but if it’s raining and there’s no sign of lightning it’s probably safe to leave."
Pros: "They were friendly."
Cons: "All pluses."
Pros: "Virgin America"
Pros: "On time"
Pros: "Screaming kid kicking seat"
Cons: "Screaming kid kicking seat"
Cons: "Need a gluten free snack"
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Pros: "Ammenities were my favorite for sure."
Cons: "I have nothing to be displeased about in my service given by Alaska."
Cons: "Take off and landing at exact time"
Pros: "Everyone is so helpful and cheery"
Pros: "I liked that we were going to Hawaii."
Cons: "No entertainment no food only 1drink service. Staff seemed generally unhappy and burdened by passengers."
Pros: "The crew was friendly and attentive"
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Cons: "Please keep the restroom cleaner, thanks!"
Pros: "Smooth boarding process GREAT! Our 2 cabin attendants were awesome - Jim & Dan. Professional, pleasant, and they were well groomed in their airline attire. Attentative to the first class cabin and individuals too."
Pros: "Attendants were welcoming, attentive and extremely nice. They all made flying with a 2 year old toddler an incredible experience. Thank you ladies!"
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "Drink service was often"
Cons: "Boarding was very unorganized so left late"
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Pros: "tablets were perfect for my seven year old."
Pros: "Lots of room & the meal was a pleasant surprise"
Cons: "I REALLY could have used internet/wifi and a 110V power outlet - just about everybody else has one or the other or both."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Friendly, welcoming staff; on time"
Cons: "Nothing at all!"
Pros: "Cleanliness efficiency professionalism courtesy kindness comfort"
Cons: "Nothing to not like"
Pros: "Had to spend 550$ to book another airline. Not sure if they were overbooked or what. No checked bag. I don't understand"
Cons: "Service was terrible"
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Great service"
Pros: "Nice leg room, Flight Was Also Early"
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "Everything went pretty smoothly both ways (aside from turbulence)."
Pros: "On time departure, early arrival!, Captain kept us apprised of schedule, route and mild chop, plane was clean and service was very good."
Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."
Pros: "On time, nice staff."
Pros: "more legroom, agent allowed me to move to a row with an empty seat."
Cons: "I think the "free" maitai was pretty awful.....would skip it next time. Hardly representative of island quality."
Cons: "CHARGE TO MUCH ON OVER WEIGHT PACKED."
Pros: "Nice people"
Cons: "Communication with our delay...NOT TOO GOOD"
Pros: "The entertainment would not work on my laptop"
Cons: "help for getting the entertainment to work"
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Pros: "The crew did the best with the hand they were dealt."
Cons: "This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed"
Pros: "Crew ok"
Pros: "Quick flight from Maui to the Big Island"
Cons: "A bit more padding to the seats"
Pros: "Crew was friendly. Plane was clean."
Cons: "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Pros: "Airbus 330 best"
Cons: "Very good"
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Boarding was smooth. Getting to our seats I was allowed to move one row up to an exit row which was great! Service by attendants was smooth and efficient."
Pros: "Quick and easy"
Pros: "Boarding, check in and crew were ok."
Cons: "I knew, based on my flight to Hawaii, that there was no included entertainment - a big disappointment. I also knew their food would be mediocre. However, I had called the airline before our trip to request vegetarian meals. We were told that was taken care of. On the flight, we were told that the only meals on that flight were very mediocre chicken sandwiches. Thus, we had no meals."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
Cons: "Nothing was bad. It was fantastic."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Cons: "I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!"
Cons: "Almost everything on the in flight entertainment system cost money and the screen was not very responsive."
Pros: "The service and food and drinks"
Cons: "How dirty the plane was and especially the restrooms"
Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."
Cons: "Not clear what line to stand in signs would help Such as if you had a boarding pass you can just stand in the line that will give your baggage tag versus just standing in the general line"
Pros: "No problems."
Cons: "No leg room with Silver (raft or?) under seat."
Cons: "Overcrowded and too noisy"
Cons: "Very unclear about where/when to board in Kona"
Pros: "Friendly flight attendants"
Cons: "One hour delay boarding. One hour delay on the plane waiting for a light bulb change. 2 hours total before we were in the air. Not happy"
Pros: "Variety of drinks"
Cons: "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
Cons: "The flight was delayed 3 hours because of a maintenance issue The planee was a old one and normal sized carry ons wouldent fit"
Cons: "Not much value for first class"
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "The assistance given from curbside to the gate for my husband and I who are elderly and I am disabled in a w"
Pros: "At airport they pulled my husband aside for random screening making us last to board jet."
Cons: "Seats uncomfortable. Movie selection mediocre"
Cons: "Baggage arrived swiftly! No hassle Excellent bag service"
Pros: "Hawaiian staff and crew are fun people to be around."
Cons: "Last minute gate change."
Pros: "Free guava juice and quick flight"
Pros: "Very nice people and they didn't hassle us about carry on bags like the other inter-island airlines"
Pros: "Easy upgrade to extra space!"
Cons: "Temperature was too warm in the cabin"
Pros: "The seating and the pleasant stewards."
Cons: "Last raw no window For window seat"
Pros: "Easy service. Great people."
Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."
Pros: "Friendly smiles of the crew. The app didn't work because it boarded late so my electronic boarding pass wouldn't work."
Cons: "Boarding was late, which resulted in my election boarding pass didn't work and the gate. It was my first time using the so so I was worried they wouldn't let me on the flight. The app also wouldn't let me select email boarding pass after I viewed the electronic one. The app also would start over every time my screen rotated or my screen locked. I had to re-enter all my information again."
Pros: "Same excellent service as previous flight."
Pros: "Moved up our flight."
Pros: "The short flight and quick service"
Pros: "Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those."
Pros: "Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!"
Pros: "The attendant who picked me up in a wheelchair was very attentive and stayed with me until we got my bags."
Cons: "Having to pick up my bag in Honolulu in order to fly back to the mainland was a hassle, especially because I was being assisted in a wheelchair."
Pros: "Ground crew was very helpful I give them a perfect 10 or a 5 ⭐️ Very accomodating and helpful."
Pros: "Great crew and friendly"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Crew was nice"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Pros: "A plenty trip!!!"
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Cons: "Late starts"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "3 hr delay and had to change gates"
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "The crew was awesome"
Cons: "It was way too hot in the aircraft"
Cons: "Our flight was cancelled on Sunday and they couldn’t get us out until the following Saturday. So we had to cancel our reservation and get refunded... except American says talk to royal jordanian, royal jordanian says talk to air booking. Air booking isn’t reimbursing us and want US to pay $400."
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "Smooth ride, easy security"
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "Once again, another good and on time flight with American. I was once again surprised."
Cons: "Landing was ROUGH"
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "Airport expansion"
Cons: "Due to construction traffic is a problem but still manageable"
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "wifi was great"
Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
Cons: "Staff behaviour"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Staff was wonderful."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Pros: "The flight was only 30 min"
Pros: "fly was on time"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"
Cons: "Paid over 300$ and got no screen at all, no movies, no bending headrest. This airline is bad quality and overpriced"
Pros: "It was on time"
Cons: "On time, free food and WiFi for our troubles and serious delay, our money back."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "The plane was not too crowded"
Cons: "We could have been on time"
Pros: "On time departures and landings"
Pros: "flights delayed overall"
Cons: "service. flights were delayed and they said there was nothing they could do"
Pros: "Not much"
Cons: "Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "MUY BUEN SERVICIO EN UNITED ME GUSTA MUCHO VIAJARVEN UNITED"
Pros: "Easy, no probs. Clean & on time."
Cons: "Nuttin. All good."
Cons: "Sit are wayyyyyyyyyyyyyyyyyyyyyyyyyyy to uncomfortable"
Cons: "Super late pilots/airplane. The time wasn't followed as it was always DELAYED!"
Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."
Cons: "Delays hrom Houston toCR"
Pros: "Good service"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "On time"
Cons: "No delays"
Pros: "Prompt departure"
Cons: "The weather in denver"
Pros: "Nothing in particular"
Cons: "Waiting 45 minutes going on the tarmac and 60 minutes coming back"
Pros: "Trip too short for anything"
Cons: "There were too many pretzels in the snack mix and not enough of the yummy orange things"
Pros: "That I got a window seat"
Cons: "Didn't like the boading system. Ppl. Had to stand for long time just for them to start announce boarding for each group"
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "It was dope."
Cons: "See above"
Cons: "Nothing but a sweet caramel treat offered as snack. At least could be a regular cracker, not full of sugar."
Pros: "Notifications of flights, easy check in .... United is wonderful"
Pros: "On time"
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Pros: "Everything was ok."
Pros: "Ashley, the stewardist, stole my heart. She poured me water with such finesse it brought a renewed passion to my photography."
Cons: "They should really get some wifi for free. Its the future man!!!"
Cons: "Everything was horrible"
Cons: "Delay without updates. Almost missed my connection. No TV."
Cons: "Price was not competitive"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "Had a window seat that allowed me to sleep"
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Pros: "The stewards were awesome. Funny kind and attentive"
Cons: "Limited food and drinks options."
Pros: "Polite attendants!"
Cons: "Will definitely recommend to friends!"
Pros: "Good customers service!"
Cons: "everything on United's part was fine"
Cons: "Return trip had small planes"
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Pros: "Easy boarding for elderly slow passengers"
Cons: "Crowded seat space"
Cons: "Cramped, lost my bags for three days."
Airlines flying from Texas to Island of Hawai'i have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Island of Hawai'i
Masks required on board, masks provided on flights from Texas to Island of Hawai'i
Social distancing seating
Middle seats unavailable to book on flights from Texas to Island of Hawai'i
Testing for antibodies, testing for symptoms for flights from Texas to Island of Hawai'i
Waiving of change fees. Search flexible flights from Texas to Island of Hawai'i