Daily cleaning, installation of cabin HEPA filters on flights from Texas to Hilo
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Scores according to KAYAK customer reviews
Pros: "Always a good ride."
Cons: "Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor"
Pros: "The flight was superb."
Pros: "The crew was amazing, despite rainy weather. Service was very good."
Pros: "Hawaiian airlines always has friendly crew members and the flying experience is always positive."
Cons: "It is a short flight so it is basic but they do offer water, coffee, and juice which is nice."
Pros: "The Aloha and smiles!"
Pros: "Crew was good. Seats were great"
Cons: "Early flight wasnt crowded. That was cool"
Pros: "Comfy not overcrowded wonderful flight!"
Pros: "Great service very clean plane"
Pros: "Employees from porter service to off the plane was excellent, luggage came out very fast by the time I walked from flight it was at baggage claim. Nice job and thank you"
Cons: "Long line at airport"
Pros: "Fast boarding"
Cons: "Was delayed longer than the flight itself"
Pros: "I can't really rate the food or entertainment because it was a short interisland flight. Everything else was great though. Boarding crew is always friendly and the seats aren't bad."
Cons: "Poor entertainment. Poor meal servir (no vegetarian options). Old planes."
Pros: "25 minutes from Maui to Hilo and an awesome view of Mauna Loa"
Cons: "No drinks but it could have been rough they said. Who needs liquids ona 25 minute flight tho?"
Pros: "Dont' know what I did, but got my old seat back."
Pros: "Staff gave out some wonderful fruit drinks."
Cons: "Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai"
Pros: "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
Cons: "I didn't like any of it."
Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"
Pros: "The flight was on time. The stewardeses were very helpful and curtiouse."
Pros: "A mechanical issue meant our late night Sydney to Honolulu flight was cancelled. As a consequence, we were on the runway from 9:30 until 11:30 while they tried to fix the problem. Then we were at the airport until 1:00 am getting a hotel voucher and re-ticketed. Unfortunately, instead of having a day in Honolulu to deal with jet lag before going on to San Diego, we lost our Hilton reservation in Waikiki. We ended up getting a direct flight to LAX and on to San Diego. I will say the crew attempted to work with us. Daniel made an executive decision and got us on United. But no stopover in Hawaii."
Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"
Pros: "On-line system"
Cons: "Need to sort out leaving bag if you've checked in on line and printed your own boarding pass. Need to sort out organization of gate boarding, too much a free-for-all. Need to get staff that seem happy to guide you into the plane not grumpy."
Pros: "I got to my destination."
Cons: "I felt cramped and didn't have much leg room."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Cons: "Food and entertainment"
Pros: "Boarding was smooth, plenty to drink."
Cons: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Pros: "Friendly crew up and down from check in to flight attendants. Luggage beat us to carousel"
Cons: "The crew was nice. But there was no entertainment or wifi on the flight. Also boarding in Hiko it dos not matter what zone or status you had it al boarded."
Pros: "Enjoyed staff"
Pros: "Check in very fastly"
Pros: "Crew, plane, seats, leg room"
Cons: "Didn't have any soda"
Cons: "The snack that they served was a joke period"
Pros: "The crew was very warm"
Cons: "Whose idea was a touchscreen entertainment screen on the back of my headrest?? I could feel every click from the person behind me. $8 to screen 1 movie? Good lord. Also it was very uncomfortable."
Pros: "in flight meal"
Cons: "full flight, time availabilities"
Pros: "great movie selection well fed"
Cons: "unfriendly crew to locals but they were very friendly to the japanese passengers. we felt ignored. i called for assistant and didnt get answered for 30mins. when she came to assist she didnt even bother listening to my request and assumed i just wanted sprite. i was nauseated and i wanted sprite n crackers but she only came back with sprite after 10mins. overall in short crew member in this flight needs to have their aloha spirit n be friendly not moody!!!"
Cons: "All entertainment except Hawaiian music was costly. Only drinks and snacks were offered for free"
Pros: "I liked the service and everything else!"
Pros: "All good. We love flying Hawaiian."
Pros: "It was short but sweet"
Pros: "It's nice they offer free food still."
Cons: "The seats are a little old and encourage slouching."
Pros: "The crew!"
Pros: "Crew was great"
Cons: "After boarding had to wait for one of the captains to arrive that was substituting for another sick captain."
Pros: "Flexible schedule"
Pros: "Everything was great"
Cons: "Too expensive"
Pros: "Hawaiian Airlines most often on time, able to board fast, newer fleet of planes, polite crew. Good online check-in service, overall good experience."
Cons: "Airports are too slow; a 40 mins inter island flight take hours to complete, but hardly the airlines fault."
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Pros: "Great crew and friendly"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Crew was nice"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Pros: "A plenty trip!!!"
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Cons: "Late starts"
Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"
Cons: "Paid over 300$ and got no screen at all, no movies, no bending headrest. This airline is bad quality and overpriced"
Pros: "It was on time"
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
Cons: "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
Cons: "On time, free food and WiFi for our troubles and serious delay, our money back."
Pros: "The plane was not too crowded"
Cons: "We could have been on time"
Cons: "Legroom, bin space, food"
Pros: "We were upgraded to 1st. Ontime departure and arrival."
Pros: "flights delayed overall"
Cons: "service. flights were delayed and they said there was nothing they could do"
Pros: "The beach and the forests"
Cons: "Most of the people from San Pedro"
Cons: "Nickle and diming....baggage fee, meal."
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "MUY BUEN SERVICIO EN UNITED ME GUSTA MUCHO VIAJARVEN UNITED"
Pros: "Easy, no probs. Clean & on time."
Cons: "Nuttin. All good."
Cons: "Sit are wayyyyyyyyyyyyyyyyyyyyyyyyyyy to uncomfortable"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Cons: "Super late pilots/airplane. The time wasn't followed as it was always DELAYED!"
Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."
Cons: "Delays hrom Houston toCR"
Pros: "Good service"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "On time"
Cons: "No delays"
Pros: "Prompt departure"
Cons: "The weather in denver"
Pros: "Nothing in particular"
Cons: "Waiting 45 minutes going on the tarmac and 60 minutes coming back"
Pros: "Trip too short for anything"
Cons: "Very good"
Cons: "There were too many pretzels in the snack mix and not enough of the yummy orange things"
Pros: "That I got a window seat"
Cons: "Didn't like the boading system. Ppl. Had to stand for long time just for them to start announce boarding for each group"
Pros: "It was dope."
Cons: "See above"
Cons: "Nothing but a sweet caramel treat offered as snack. At least could be a regular cracker, not full of sugar."
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Pros: "Ashley, the stewardist, stole my heart. She poured me water with such finesse it brought a renewed passion to my photography."
Cons: "They should really get some wifi for free. Its the future man!!!"
Cons: "Everything was horrible"
Cons: "Delay without updates. Almost missed my connection. No TV."
Cons: "Price was not competitive"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "Had a window seat that allowed me to sleep"
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Cons: "Limited food and drinks options."
Pros: "Polite attendants!"
Cons: "Will definitely recommend to friends!"
Pros: "Good customers service!"
Cons: "Return trip had small planes"
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Pros: "Easy boarding for elderly slow passengers"
Cons: "Crowded seat space"
Cons: "Cramped, lost my bags for three days."
Pros: "I liked having multiple lines for each boarding group. I think it would make sense to board from back of plane to front. I think it would make it go quicker"
Cons: "Having to check my bag plane side."
Airlines flying from Texas to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Hilo
Masks required on board, masks provided on flights from Texas to Hilo
Social distancing seating
Middle seats unavailable to book on flights from Texas to Hilo
Testing for antibodies, testing for symptoms for flights from Texas to Hilo
Waiving of change fees. Search flexible flights from Texas to Hilo