Daily cleaning, installation of cabin HEPA filters on flights from Tijuana
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 20m
The cheapest ticket to the United States from Tijuana found in the last 72 hours was $129 one-way, and $234 round-trip. The most popular route is from Tijuana to Los Angeles, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $129.
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Scores according to KAYAK customer reviews
Pros: "The plane was on time"
Cons: "Food was horrible. No drink options."
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Cons: "Everything! For the price on the plain tickets Avianca is a very mediocre airline."
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Pros: "Crew seems to try"
Cons: "Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!"
Pros: "Monica the crew leader was excellent, always with a smile"
Cons: "My seat. It did not recline"
Pros: "Short fligt"
Cons: "Crew came in late. Airline did not explain anything. Ended up taking off 1hour after departure time."
Pros: "The Crew was nice"
Cons: "The luggage took for ever to arrived."
Cons: "it took too long to get our luggage in houston, over 45 minutes."
Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."
Pros: "Had a row upgrade."
Cons: "They misplaced out luggage and had to wait for more than 90 minutes before they “appeared”, since the ground personnel couldn’t give and explanation of what happened."
Pros: "I was flying with kids and they called us to board first"
Cons: "Newer aircraft"
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Cons: "We wait like 40 minutes to take off"
Cons: "Llegamos a Houston sin maletas."
Pros: "Crew exellent Food Ok"
Cons: "Enterteinment no working and A/C leaking to much"
Pros: "Flight crew EXCEPCIONAL The lunch was delicious Service perfect"
Cons: "With over an hour in line to enter the International portion of the airport everyone was extremely stressed. Immigration personal were very snappy and rude (Not Avianca, Colombia). We had over an hour wait to get inside then it was a long run to get the the gate on time. The problems that Avianca is having with its flights, on time percentage and upset passengers is very Sad. Normally Avianca is the best airline in the American Zone! They need to fix their internal problems quickly or their bottom line will get punished."
Pros: "The only thing that I liked was the entertainment even though some of my buttons were not working."
Cons: "My flight was delayed 2 hours and I was at the airport for 4 hours because I got there super early, due to my flight delayed I was caused to miss work."
Pros: "The hole experience was excellent"
Cons: "The food."
Pros: "Nice Crew. Good movies and music."
Cons: "Crappy seats. Food is bad and the bread was horrible."
Pros: "Punctuality is remarkable. personnel service on board is great"
Cons: "plane is dated on board food is non existing. Only minor beverages. Entertainment system was good 20 years ago. Today it is not luggage took WAY TOO MUCH time to be delivered. Don't know if this is an airline or airport problem"
Pros: "Everything was perfect !!!"
Cons: "Everything. We have flown over 6 flights with Avianca this month. Every single one of them was delayed or cancelled. Not one apology. Not one upgrade. Nothing. We missed 4 days out of our family vacation due to Avianca's terrible service and airline. We went to 3 different offices and called the call center 3 times, we sent 4 emails to no response. Do not fly with them ever."
Pros: "I loved the in flight entertainment that reminded me of JetBlue."
Pros: "They send me in an earlier flight so I can have more time on immigration"
Pros: "I arrived with plenty time and no person would help me check in unprofessional no knowledge where to send customers and I end up late with 5 min to spare my flight was at 9am I arrived at 7:25am and was not with enough time to board"
Cons: "No one helped me get to the gate or even check me in"
Pros: "Flights on time and the service was good - not effects from threatened pilots strike. Avianca has Airbus 320s (I think). They are new and seem to be well maintained, but they somehow put in the Asian sized seats. You can extend the headrest upwards, but if you are long in the torso it can be across your shoulders and be quite unpleasant."
Cons: "The reservation failed to make it obvious that the connecting flights between Barranquilla and Bucaramanga were in two terminals. Yellow Cab driven by Mario Andretti's Columbino stand in got me from one terminal to the other in the nick of time for cop15,000. Then, I waited for a while. Take carry on only if making the quick Barranquilla to Bucaramanga connection, and remember you have to change terminals."
Pros: "Good time and good customer service"
Cons: "They didn't give a pillow"
Pros: "Great food and drinks provided by excellent personal."
Cons: "Baileys is no longer an option. Has been changed for a South African beverage."
Pros: "Very short stop in Salvador. Super convenient and on time"
Cons: "La azafata me derramó el cafe"
Cons: "It so bad to recheck at the airport. These people made people upset."
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "On time"
Cons: "The plane is too small"
Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."
Pros: "I like the fact that I learned never to fly Avianca"
Cons: "Flight was delayed and caused us to miss another flight which set in motion a chain of other delays resulting in lost time and money, two things that I don't have to spare. Awful experience, I will fly united for double the price next time."
Cons: "Un servicio terrible, desde las filas de chequeo , salimos mas de una hora tarde y media , en un avión que tuvimos que salir a la pista, para adorarlo soy una persona con discapacidad y subir y bajar esas gradas para mi fue traumático, esta gente sobreviene sus vuelos . TERRIBLE experiencia con AVIANCA"
Pros: "Food was good."
Cons: "Staff in Santiago deliberately lied regarding status of connecting flight in Bogota. When I asked for clarification the supervisor was dismissive. No update on flight delay provided at gate. In flight entertainment for our row did not work on a 5 hour flight! Flight crew made no effort to compensate for the huge inconvenience."
Pros: "Mi maleta se perdió no es la primera vez que pasa, y es unos de sus principales problemas de avianca"
Cons: "Problemas de equipaje, se pierde varios días."
Pros: "Non stop flights"
Cons: "Prices are expensive"
Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"
Pros: "The airline gives a good service to travel, always on time that's really good, but their staff don't have a good costumer service, food and entertainment is pretty good!!!"
Cons: "Some of the staff were so rude, specifically a guy was so rude and mean when a lady asked him for help to place his baggage on the compartment, he was so aggressive like mad because she asked for help and that kind of attitude feels so disappointed of them"
Cons: "Food. Services."
Pros: "Easy boarding-good selection of entertainment"
Cons: "Absolutely deplorable meal in business class- a pathetic sandwich and small bag of nuts- shows Aeromexico is still not committed to improving their image"
Pros: "In business class- great food and staff"
Cons: "All good"
Pros: "Super nice!!"
Cons: "the crew verifying that the passengers will use mouth covers during the flight"
Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Pros: "Crew. Amazing seat not confortable"
Cons: "Very nice crew clean plane"
Pros: "To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent."
Pros: "Wheelchair service for seniors"
Pros: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Cons: "Flight cancelled"
Cons: "Better personal, they’re rude"
Pros: "I love flying Aeroméxico. Great airline, great service"
Cons: "My ticket was not honored because they said the name was not complete on the reservation so I had to buy a new one way ticket"
Pros: "the seats do not recline and are uncomfortable"
Cons: "the seats do not recline and are uncomfortable"
Pros: "On time"
Cons: "Seat space is miserable"
Cons: "old people assistances not enough chairs even so guide people to the plain"
Cons: "Horrible food for a business class"
Pros: "That we arrived pretty soon, but what was my surprise, we landed at a different place."
Cons: "More than two hours almost 3 of delay and I had an emergency"
Cons: "Our flight was delayed from 1am to 9am, then again from 9am to 11.30am. Finally got to Mexico City 12 hrs after we were supposed to. No compensation or apology was provided. Only way we found out about new flight times was through email. Airport did not make announcements."
Cons: "My seat was broken"
Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Cons: "Made us miss our non refundable flight due to customs line for “tourist fee” and scanner not working for passports. Even thought we still had an hour before flight was scheduled to fly they claimed that we would not have enough time to check in bags before the departure. They then proceeded to acknowledge that it was customs fault but they can’t do anything about it. The rest of my party made it to the plane with plenty of time but my husband, 2 year old, 9 month old and I were left stranded in Tijuana, Mexico. The airline didn’t even offer a credit towards another flight, they we offering a new flight two hours later for $2,800 US. Then suggested to maybe arrive earlier next time, even though we arrived 3.5 hours before our domestic Mexico flight! Then when my party arrived at the destination they ask and complained about the incident and found out, the internal note said “ missed flight due to client refusing to pay luggage fees”! Horrible!!!!! What’s worse was that we had to spend the night the airport because they shut down shuttle/car rentals services. Aeromexico worst “company policy”and liars! Tijuana international airport is a joke! Don’t waste your time and money!"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Pros: "It was on time"
Cons: "Cancelo mi vuelo cuando abortamos"
Pros: "All members of the staff were very helpful and kind"
Cons: "The ability to reserve emergency exit seats because I am large."
Pros: "Servicien was great"
Pros: "The food is delicious"
Cons: "4 hours after departure, a passenger from tourist cabin, came to the first class cabin, the crew realize about it, they laugh, and do nothing."
Pros: "Everything was great thanks"
Pros: "Comfort of Boeing Dreamliner and variety of entertainment"
Cons: "My first flight leg was changed to a later time without a change to my second leg. Upon calling AeroMéxico twice I was told my second leg would have to be rebooked at the airport. A couple hours later I was notified that my second flight was rebooked for THREE DAYS LATER! I immediately called AeroMéxico and ensured they booked me on my second leg that same day. Even after a flight change on the first leg, boarding out of Tijuana was delayed by at least 45 minutes due to lack of flight crew."
Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Pros: "Nothing at all."
Cons: "I missed my from Tijuana to Guadalajara and I called kayak to let them know I still needed the flight from Guadalajara to Tijuana. I asked them not to cancel it and hey said no problem. Well that wasn’t the case my flight got canceled and I had to pay 250 dollar store to get back to Tijuana. If I’m not reimbersed by kayak I wil never use your services again and neither will my family which consists of 11 sibling of mine and more. I expect you guys to make it right. Contact me right away please."
Pros: "Tv in headrest"
Cons: "Boeing delay... ac not working properly"
Cons: "The flight was delayed 10 hours, we finally boarded as I was going to put my luggage on he over bin a passenger tells me I couldn’t use the space because she was saving it for her sisters who were not on the plane yet the flight attendant was next to me and allowed this to happen. There were also some very obnoxious passengers and again the flight attendant did nothing to control the situation. By far worst flight and service!"
Cons: "Had a 13 hour delay flight and Aeromexico didn't want to pay for people to stay at hotels"
Cons: "Great service , on time and luggage delivered before I arrived to the carousel"
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Pros: "Excellent service"
Pros: "Thank you"
Cons: "Eveything ok"
Pros: "Fast and efficient"
Cons: "Nothing much. The flight was too short to critici anything of substance. You"
Pros: "I was so happy that Aeromexico and Copa worked together to check my bags all the way to my destination even though I was flying 2 different airlines. It made it so wonderful since I was flying alone with my four kids. Everything went smoothly with the tickets and check in. Everyone was very helpful."
Pros: "Great on time no delays"
Pros: "Very good experience"
Cons: "The seats are awful"
Cons: "The airplane was really old"
Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."
"Flight was delayed 3hr! They had us running around from gate to gate!"
"1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal ."
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Cons: "Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back."
Pros: "The crew were really nice!"
Cons: "Better seats!"
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "It was ok."
Cons: "It was ok."
Cons: "Free snacks and beverages"
Pros: "Great crew"
Cons: "More comfortable seats"
Cons: "None , everything worked out well it was an excellent fly"
Cons: "El equipaje"
Cons: "El equipaje tardó mucho en salir"
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Late and slow boarding, last minute gate change"
Pros: "The crew never offered me a drink but they offered everyone around me"
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Pros: "Changed seat easily."
Cons: "Flight was late, little organization at gate, seats so small you hit the seat in front of you so never comfortable, no complimentary food and drink, extremely loud airplane noises throughout flight."
Pros: "Nothing to like. Crew was unprofessional, rude, and no comfort in the flight."
Cons: "Everything could be better. At least offer compliments coffee/sodas instead of charging for every little thing."
Cons: "vender mas cervesa"
Pros: "On time"
Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Pros: "All right"
Cons: "No comments"
Pros: "Clean plane"
Cons: "Late in EVERYTHING Children in the floor while you try to go to the bathroom even during the landing, and staff say nothing"
Cons: "I was havin a bit of a problem loading mr boarding pass when we started boarding. Instead of helping the gate attendant, whom I found fairly arrogant, told me to get out of the line and said I would be boarding last. I expressed that such instruction was nor acceptable since I had paid the priority boarding fee. When I finally uploades the boarding pass (withput their help, I was alloewd to go through only to find out that everyone was boarding a bus to take us to a remote location. So what is the point of charging priority boardong if everyone boards at the same time? If ypu are charging for something you are obligated to deliver what you charged for."
Cons: "The flight was 2 hours late. This 3 out of 5 flights I've flown with the airlines unacceptably late."
Pros: "The food and the place"
Cons: "The weather to hot"
Pros: "Helpful check in Pleasant crew"
Cons: "Hard seats, worse than a bus seat!"
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Cons: "I had to pay an extra $ 26.00 for my only carrying on bag. Which states on my purchase One bag free."
Cons: "There was no food or entertainment on this flight."
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Cons: "Worst customer service i ever had."
Cons: "One hour delayed"
Cons: "The baggage never arrived and the customer service is beyond terrible"
"It was an ok Flight bur pilot humor during announcements make it great"
"Is was very nice all the crew by"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Cons: "Waiting time"
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Leaving on time would have been better"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Pros: "Flight itself."
Cons: "Boarding an off boarding"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Pros: "On time"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Pros: "Worst customer service I have ever been subject too"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "They didn’t let me board."
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Flight on time. Smooth flight"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Cons: "It was delayed by an hour"
Pros: "Very friendly"
Cons: "All good"
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Pros: "This is a cheap ticket."
Cons: "They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight."
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "Was horrible"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Departure ñate without information"
Cons: "Crew and personal at las very rude"
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Pros: "Everyone was nice"
Cons: "Didn’t like i wasnt told i was going to sit separate from my husband and son"
Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"
Pros: "On time"
Airlines flying from Tijuana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tijuana
Masks required on board, masks provided on flights from Tijuana
Social distancing seating
Middle seats unavailable to book on flights from Tijuana
Testing for antibodies, testing for symptoms for flights from Tijuana
Waiving of change fees. Search flexible flights from Tijuana