Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Pros: "Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso"
Cons: "Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno"
Pros: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."
Pros: "Great customer service"
Cons: "Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient"
Cons: "Waited on tarmac in Mexico Cory for 50 minutes to park the plane"
Pros: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Cons: "Do you really want a list?"
Pros: "Although the plane was old, I found the seat to be very comfortable"
Cons: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Pros: "Great entertainment, nice crew members, easy boarding."
Cons: "Good flight even though we had to go back to the gate for an issue."
Cons: "old people assistances not enough chairs even so guide people to the plain"
Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found."
Cons: "I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible."
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "On-time flight"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!"
Cons: "None , everything worked out well it was an excellent fly"
It is very uncomfortable to have the official timing saying on thing and the airline saying other things. We couldn’t have a proper dinner with kids below 5 years and the hassle to board just isn’t functional
Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run.
It was an ok Flight bur pilot humor during announcements make it great
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"