It's zero entertainment. Most of the TV are not mine. We are family of 3 people and no ones TV are working
Cons: "Check in process at Mumbai airport."
Pros: "Seat was comfortable &crew was amazing."
Pros: "Lag space was okay"
Cons: "Lines at check in counters were too long and there were less number of CSRs available."
Cons: "Food and it not be this dirty"
Cons: "I missed this flight due to a delayed connecting flight."
Pros: "Just completed a Round trip from NY to India on Air India Heard that it is not a good airline to travel on It was great - good plane, wonderful service ,more leg room,decent food/mostly Indian Maybe a choice of other food may work also More comfortable than some of the other airlines and service much better. Go Air India"
Cons: "The screen on my seat was inoperable so I could not avail of the entertainment"
Cons: "Air India randomly reassigned seats that we had selected while booking. Even after paying for new seat assignment (we were traveling with young kids so wanted to be together), they did not assign us the new seats due to a ‘system glitch’. My wife spent upwards of 3 hrs on phone for such a simple task. Very bad!!!"
Cons: "Entertainment system is broken on most of the seats, 14 hour flight without Entertainment is horrible. Boarding procedure must be improved, instead of lining up all the passengers, they could do a zone wise boarding, food is very boring"
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Pros: "The in-flight service"
Cons: "Two restrooms were closed as they were broken. I am surprised they were not repaired before the aircraft was put into service."
Pros: "Flight landed on time in spite of delayed departure, frequent service of food and beverages, friendly in-flight crew"
Cons: "Seats are very uncomfortable, ground staff at Bombay airport (checkin staff + supervisors) were extremely slow and incompetent. Took 30 mins to generate a boarding pass! They were also unhelpful and kind of rude."
Pros: "crew was friendly"
Cons: "Boarding was not good, 2 1/2 hour boarding delay and there were not apologetic, the plane was not good, maintained in poor conditions, food was mediocre, remote controls for TV was not working and crew did not do anything about it."
Pros: "The aircraft was good, it was Streamliner."
Cons: "Boarding was not well managed. While booking the ticket it said non stop, the flight actually stops at London airport Heathrow for 2 hours, and have to go for security check again."
Pros: "Liked everything except seats."
Cons: "Seats were very uncomfortable."
Pros: "Route, price"
Cons: "Seats too close together; lots of broken volume controls, USB ports, movie screens, screen controls; listed as non-stop flight when we had to change planes & wait in Mumbai for hours"
Cons: "Food was not given on time."
Pros: "The crew was friendly and attentive, and boarding was generally orderly."
Cons: "The boarding from Heathrow to EWR was confusing-- the monitor said "Boarding" two hours before the flight, which caused a lot of confusion for passengers. The airline was boarding a certain class of passenger, but there were no announcements to inform other passengers that they weren't doing general boarding at the time. The touch screens on the back of the seats are annoying (especially on a 7-hour flight) to the passenger in front, as they can feel the constant tapping through the seat."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Pros: "I travel on AI because the flight timings are convenient."
Cons: "The toilet near my seat was leaking urine onto the floor from the start of the flight. The attendant's solution was to spread newspaper on the floor to soak it up! The food is terrible so I carried my own. Why an Indian airline does not serve yogurt/dahii beats me, while almost every other airline does. Entertainment? Forget about it! I sat in the same seat going to Mumbai and returning. When the attendant is told that the entertainment system does not work they just shrug and say they are sorry."
Pros: "Good service and on time"
Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."
Cons: "Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work."
Pros: "no "pre-boarding" fees no "more leg room" fees no 'overhead baggage" fees passengers are served 2 meals on trans Atlantic flights , unlike Norwegian or WOW"
Cons: "couldn't recline my chair as it was broken"
Pros: "Direct flight which starts really late m add the delays it gets even later.."
Cons: "No food served in the plane for a long time for parents , one of whom is a diabetic Wheelchair service is poor as the ratio of passengers needing assistance to the chairs is 1 attendant for 20 passengers and takes over a good hour of wait besides customs and other procedures"
Pros: "Food was fine"
Cons: "When requested crew to help turn off fan bcos I was not able to reach it - they did not help. Felt pretty bad. My TV screen was not working."
Cons: "Crew seemed to completely disappear mid flight for hours at a time. No one came when the assistance button was pressed, and passengers were helping themselves to refreshments from the food station as no one was around to help. The maps and camera features didn't work, and movies would exit randomly leaving us to spend 10 minutes fast forwarding to where we left off."
Cons: "The lack of a knowledgeable support rep..."
Cons: "The staff was NOT responsible and did not respond at all when asked why the boarding took so much time @ BOM airport. They made ALL of the passengers stand for 40 minutes without informing why the passengers need to wait for boarding. During the flight, the staff was NOT visible at all even after called up on for assistance. This is ONE STUPID airline that I would avoid in the future."
Pros: "The staff and food was good"
Cons: "Not enough crew members for such a large number of passengers. Toilets ended up being closed due to the inability of staff to clean and serve"
Cons: "No water in toilet sink throughout. Last two meals too close in timing."
Pros: "Inflight crew was very professional and helpful."
Cons: "1. Flight going over was late - approx. six hours in the plane before it took off - that is understandable if there are technical problems. However, the flight coming back was late too and this was not communicated to the passengers in the waiting area. Waiting area @ gate 66 terminal 2 Mumbai airport was extremely cold. There were older folks & little kids trying to stay warm - nothing was done about this inspite of communicating it to the staff . 2. Flight from Mumbai to Newark - one bathroom was out of order from the time the flight took off. Another bathroom was totally trashed with paper & paper balls and water on the floor - wanted to take a picture and send it to higher authorities. Entertainment - map application was not working. Streaming movies/shows was constantly interrupted."
Pros: "Am a loyal air india flier from last so many years.But from last 2-3 years disappointed with the services."
Cons: "The person at the chek-in counter was so slow n rude.Even for 1kg of extra weight I was asked to remove.I flew with the same bag from delhi to mumbai n it showed as 23.3.The scale at mumbai showed 1kg more.Very few movie choices.Remotes never seem to work.Food quality goin down."
Cons: "Old and poorly maintained plane with half of the touch screen entertainment systems not working on the flight between Mumbai to Newark. Call buttons for calling the cabin crew did not work. Remote controls did not work. The seats are all broken and cracked at different places. Poor attention by staff. There was also a delay in our flight of which even the pilot was not made aware of by the maintenance team until the last moment. Poor and failing company. Would never fly with them again."
Pros: "Flight went on time. Bathrooms had toilet papers until end. Usually, Air India has this problem. This part got better."
Cons: "Attendants did not show up when called. (Overhead light was kept on) While going to India, when lunch was served, one of the food item was open, and half eaten. This was disgusting. Overall lunch menu was awful. Attendants don't even show up when called. TV wasn't working."
Cons: "It is a shame that Air India has not taken care of its fleet flying to the US. The seats are broken, the seat cushion is worn and tattered with no cushioning left in the seat and the back rest. The neck holding flaps on the seat were broken and could not be used in either direction. The plane looked like it was a 2nd class compartment from a local railroad. Pathetic condition. The carpet on the floor was totally run down and soiled as well. Grow up Air India. It's about time."
Cons: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."
Pros: "Food tasted really good, hospitality, cleanliness"
Cons: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Pros: "Cheap price I guess."
Cons: "Flight was delayed for 4 hours and we had to sit on the plane for half of that. Don't give out many refreshments during the trip. Entertainment is decent but not many options to choose from for television."
Cons: "Service is bad. Boarding is a mess. I never get upgrades even though business class is empty and I am a star gold. I have never received miles."
Cons: "For one, our flight was cancelled. This was after a three hour wait on the plane, a night in a hotel, and an entire day wasted trying to get a new flight. Air India told me they were legally obligated to get me to my final destination but only got me as far as the first stop where I spent a night in the airport and bought a new flight on my own dime. I've been in this situation before with other airlines and I was ALWAYS taken care of. I am a young girl and I don't have much money after spending it ALL on MULTIPLE flights home. I travel often and I can take care of myself, but this was a stressful and frightening experience. If it weren't for family I wouldn't be home. Will be fighting for every penny owed to me and everyone who helped me get home."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "There is nothing to like only non stop flight bom to ewr"
Cons: "Rude attitude staff . Food v don't need 3 times 2 times proper n good food enough one time proper coffee n tea v need . Air India should think about staff . Internationally our brand name is going low because of staff they r not responsible. Entertainment there is no regeional movies old movies that to one movie r two compare other flights it is 0. Please go to privatisation otherwise this brand never change air India always in loss. Bathrooms more than worste . Head phone won't work . It's a hell man but because of easy traveling v choose AI, govt should think about this flight attendants old n rude fellows. They r not friendly m a frequent flyer trust me officers . This is the time u should think iam a film actor from AP ."
Cons: "Online check-in didn't work; physical check-in process was exceptionally long. No beverage service on the flight. Took 6 hours to find out they had some sort of cart in the back that you could visit for drinks. No diet soda at all, and the soda I did get came in a dirty can. It looked like it was covered in dirt or clay, or something that resembled rust. Will not fly again unless absolutely necessary. The only positive aspect was the star alliance affiliation so I could get my miles to my account."
Pros: "I liked that we got there safely"
Cons: "The plane was very old. Things didn't work very well or not at all, such as the headphone jack & the remote control. My seat was broken and the leg rest would not retract which really restricted my comfort. The food was shocking, we did not receive any hot food for around 6-8 hours into the flight. Only got offered and Indian pastry and peanuts within the first 6-8 hours. For a 17 hour flight the food was not acceptable plus the choices were very limited. We did not get offered any alcoholic beverages & the staff were not very helpful I felt & the toilets were not kept clean or tidy at all throughout the flight. Overall not good!!! Would not fly agin with them. Lastly... I am Star Alliance Gold member and was misadvised at check in regarding upgrading."