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I did not have WiFi on the flight in business class. This was a problem on a long 15 hour flight. I had important work to do and was unable to do it. This resulted in loss of productivity .

I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.

Very comfortable flight. I appreciate the announcements were also in English.

Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!

Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.

Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.

Several seats in business class were broken. Some would not recline, others had other problems. They need to really update the seats and AV.

Never can get flight and nof light for three days .finally travel by bus. Very bad experience.

Non reclining seats on a 14 hour flight. Crew skipped drinks for my row at least twice.

It’s an overall good flight. Check in crew should be more professional, at least greeting/acknowledging the passenger instead of being on the phone while serving passengers.