NRT - LIH
Find cheap flights from Tokyo Narita Airport to Lihue
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Top 3 airlines serving Tokyo Narita to Lihue
Scores according to KAYAK customer reviews
Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."
Pros: "Good service"
Pros: "Never problems with JAL"
Pros: "Staff are the best of all airlines I have been in."
Pros: "Very respe tful staff."
Cons: "Dirty restrooms."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "Premium economy is more worth that the price"
Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"
Pros: "The crew"
Cons: "Being late"
Pros: "The crew were very polite,"
Cons: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Pros: "We had a 4,5 hours delayed.. :("
Pros: "Everything was excellent crew was very helpful"
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Cons: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."
Pros: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Pros: "The service"
Cons: "Leaving a comfortabke setting"
Pros: "There are just some wonderful travel things that happen perfectly, automatically, and with follow-up from the provider. The Japan Airlines flight from Tokyo Narita to Busan, Korea was one of those pleasant experiences. But then again, all of my Japan Airlines flights have been that way. I go out of my way to seek their flights!"
Pros: "The flight was smooth boarding and sailing with excellent service."
Cons: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
Pros: "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
Cons: "The fact I'm too poor to get a premium or above seat."
Pros: "Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!"
Cons: "The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!"
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Pros: "Everything keep it up!"
Pros: "Great staff, good food"
Cons: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
Cons: "I had to miss my flight from HK due to personal health issues. When I contacted the airlines they were not understanding at all. I was planning on using the flights back from the US and they had cancelled those too. I will NEVER book a flight with this airlines again!"
Pros: "Good service"
Cons: "Food was almost as bad as on American carriers"
Pros: "Everyone was professional and very friendly at the same time."
Pros: "JAL is a very reliable airline, renowned for its quality of service, on-time arrivals, and courtesy. It did not disappoint. We chose to pay extra to fly JAL because of this. The seats were as comfortable as any economy seats; the food was superior to most other airlines; nice touches: slippers, pillows, blankets, hot towels. Cabin crew were very nice and dignified.No"
Cons: "Nothing more than nay other airline!"
Pros: "Excellent comfort and service. Staff were very helpful and frequently came around to check on us. The chairs very roomy and the food was too notch."
Pros: "The flight was efficient, on-time The crew was courteous and polite Good food Good entertainment selection"
Cons: "The crew could have made a bit more effort to get to know passengers (especially since it's in Business class.) However, for a relatively short flight (6-7 hours,) it was fine."
Pros: "Good food. I love the ice cream dessert."
Cons: "Flight slightly delayed."
Pros: "Very nice flight. No hassles"
Pros: "Everything except with boarding."
Cons: "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."
Pros: "Efficiency, comfort and on time"
Cons: "Food, especially main course, not good"
Pros: "Overall I like the experience of taking Japan Airlines"
Cons: "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."
Pros: "Flying with JAL blew my mind. From checking in at the counter to leaving the aircraft at our destination, the customer service was the best I've ever experienced flying. They were friendly and quick in the check in process, the line moved in a timely matter. One of the best perks that I really enjoyed was the free check in luggage and free movies while flying. Not to mention the yummy food they provide. The Flight Attendants were so sweet and made you feel welcomed. I slept about the entire flight and when I awoke the Flight Attendant stopped by and let me know I missed the meal service, but they saved my tray if I would like to eat it before we land."
Pros: "Flying non-US carriers is almost always better. Flying the new Dreamliner was great. The flight attendants even made a seafood mean for me since I do not eat meat!"
Pros: "How quick it was to get home from Tokyo"
Cons: "Crew, seats, entertainment was bad"
Pros: "Crew cleanliness of bathrooms"
Cons: "Food and very tight seat"
Pros: "Totally excellent !"
Pros: "The flight attendants were great, the plane was very clean and comfortable,"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
Pros: "Everything was wonderful it was a very pleasant flight. Food was good and movie & TV choices were amazing."
Pros: "The crew was excellent. The food was good. The flight was on time."
Cons: "The seat. First Class did not feel like First Class at all. No First Class lounge flying out of LAX."
Pros: "On schedule"
Pros: "In-flight fruit juice was tasty."
Cons: "There was something wrong with the plane. Was not realized until the plane was loaded and doors were shut. We had to deplane and wait for new plane while they got crew transferred and plane ready. Ended up being about an hour delay - not too bad considering."
Cons: "No in flight entertainment?"
Cons: "There was no TV's for each individual.. It's a small complaint.. But yea.."
Pros: "Short flight no food just a drink"
Pros: "And they assigned me a middle seat at the very back. Although I checked in one day prior."
Cons: "See above"
Pros: "Boarding went quickly Sufficiently watered and fed Amiable staff"
Cons: "Having seat belt buckled over blanket..? The seat was uncomfortable (not something the crew could've helped with)"
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Pros: "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
Pros: "I really had a comfortable ride- thank you as always!"
Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Pros: "We got the seats we wanted, and didn't pay extra for it"
Cons: "The fact that we can't get 2 seats next to each other even"
Pros: "Very smooth boarding, take-off, landing by pilot & crew Very attentive, caring and nice cabin staff Fast baggage claim"
Cons: "Long waits to check baggage Breakfast was too rich (biscuit with spicy cheese), though the fruit was good I didn't mind not having a movie/tv to watch on screen, but would have liked to be able to listen to in-flight music Location of the life vest jackets took away a lot of leg room"
Cons: "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."
Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
Pros: "Crew was very helpful and pleasant."
Pros: "The crew was upbeat and friendly. Quickly gave out the drinks, cleaned up the cabin quickly, and handed out a map of the island. All done with smiles and island charm."
Pros: "Favorite flight. Short and sweet. Great crew and efficiency. Love the simplicity of the plane."
Cons: "The fact that flight attendant just left food on my tray when I didn't ask for it. I get motion-sickness very easily, so I would like to avoid food if possible. Would appreciate more consideration towards that, like leaving a note instead of leaving the food without asking me first."
Pros: "they run a tight ship"
Cons: "only game in town, so they charge what they want"
Cons: "Heat was unable to be adjusted. It was very warm on the plane and we did not have overhead fans. One of our bags was lost and customer service was terrible in assisting us to locate the bag."
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Pros: "Legroom is good compared to Japanese airlines. Hawaiian is always on time and has best record."
Cons: "Not fond of their food. Wish I could have my choice of meal like other airlines."
Pros: "Food and Entertainment are 3☆ because it is non applicable"
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "I like the service"
Pros: "I liked the ease of it all. I didn't eat nor drink anything but their tray of drinks was efficient, and they did offer me a drink. I began reading the flight magazine, which has great articles, and before I knew it, half way through, we were already landing."
Cons: "The dirty crumbs between the wall with the windows and the seats. Someone needs to get a vacuum attachment down there. I couldn't stop noticing it."
Pros: "Good general service"
Cons: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."
Pros: "The dinner"
Pros: "The people in the plane are fine."
Cons: "Hawaiian air's customer service does NOT exist. When I had a problem and needed a simple change on a ticket because documented medical emergency they would not help. I had to purchase a second ticket for the same flight which cost me 1,100.00. I will forever bad mouth this airline until I get satisfaction which will never come."
Pros: "I like the seating accommodations that they made."
Cons: "It was extremely cold and you were only offered to purchase a blanket. It was not fair."
Cons: "The cabin temperature was unbearably cold. We asked for a blanket and they said they had blankets for purchase. We agreed to purchase because it was that cold. The flight attendant returned and told us that they were completely sold out. It was a very uncomfortable flight."
Cons: "A/C was not working correctly so we were all freezing."
Pros: "Good service"
Cons: "No movies - too cod in the cabin"
Pros: "Close to on time, luggage available quickly at baggage area"
Pros: "Comfortable with good service"
Pros: "No entertainment on the flight, not even tablets to rent. Enjoyed the free drink!"
Cons: "Food was borderline"
Pros: "Came on time"
Cons: "No entertainment"
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Cons: "Food not great. Seats in economy cramped."
Cons: "Plane was delayed for 5 hrs"
Pros: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Cons: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Pros: "Fast no problems"
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "Arrived 1 hr early"
Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Cons: "Was not able to pick my food choice as I was sitting in the back rows even though I paid the same amount for the ticket as the person who sat 20 rows I. Front of me and could pick their prefer food"
Cons: "Almost everything at United is horrible,the space between chairs is a big joke is impossible to move , if you sit on back you probably don't have a choice for food or drink you have just the one nobody want"
Pros: "After the 2nd broken plane, they gave everyone $10 food coupon"
Cons: "Three hour delay, two broken planes, but all things considered not too bad."
Pros: "Everything except food"
Cons: "Food in seating"
Pros: "I liked that the flight was on time and earlier. The pilot was awesome and landed the plane as gently as I've felt it could be. The plane was super awesome! I loved the ample space on the overhead bins and also love the newer entertainment systems. Speaking of entertainment, thank goodness it had new movies and included Disney."
Cons: "Too many public announcements. Kept interrupting entertainment. Then again, I sat in 32B and my screen was frozen for like half the flight. I told the flight attendant, can't remember her name, she was black, but she said she'd restart it but it never worked. I told her more than once, and it still wasn't fixed. She never even came back to check whether it was working or not. She just ignored it. But all the rest of the crew were wonderful. Also wished the boarding were in order. Each group should board in order, that way we can place our carry-ons above our own seats."
Pros: "Compared to ANA the service crew in United, NEVER smiled even once except for one of all the ones at least assigned where we sat. Food was not bad but just ok."
Pros: "Much better leg room on the upgrade. Thanks for the blanket too."
Cons: "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."
Cons: "Flight delayed, food was horrible i have seafood allergy and theres no other choice. It took a while to dock. Everything was horrible."
Pros: "United airlines codeshare was horrible. Last minute cancellation and NOT helpful when I called them."
Pros: "Seat space OK for economy class experienced crew"
Cons: "Transit time less than 1 hour. last on plane for seating (wheelchair customer) Not enough bathrooms in econ class"
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "Old plane; concerned about safety"
Pros: "Pilot was friendly and polite"
Cons: "Food (chicken) was utterly disgusting. I found the seats rather uncomfortable -- my back was really hurting at the end of the flight and that isn't normal."
Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."
Pros: "Entertainment had many options."
Cons: "Overheard on attendent say they were glad they didnt do this everyday. Rows were too close together for a 12+ hour flight."
Pros: "It was comfortable for a 13 hour flight. Entertainment was good. Crew was nice."
Cons: "Food was gross except for the ham sandwich and the drinks were warm."
Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."
Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."
Pros: "Best direct flight to Japan for the price. The crew was amazing."
Cons: "The inflight entertainment could have been better."
Pros: "The flight took off on time and landed early. Well done in the flight deck!"
Cons: "The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United."
Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."
Pros: "seats that were not full"
Cons: "wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie"
Pros: "Flight was nice, clean and crew was friendly."
Cons: "Food was pathetic, entertainment system was old, no independent entertainment system on board, aircraft looked outdated."
Pros: "The cabin crew was especially friendly and nice"
Pros: "Overall everything on par."
Cons: "Thumbs up to ANA air. Comfy seat. Friendly and attentive crew. Personal touch screen LCD. Food was good if not great."
Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
Pros: "Flight arrived one hour early which gave us enough time to get through customs."
Cons: "As with any overseas flight, the seats get uncomfortable. The blankets were thin and the pillow covers were underwhelming. The food was disappointing and the presentation was blah."
Pros: "Your staff was great"
Cons: "Although I am not enough of a united member to check into your club, I am in the military and I was told by your staff that checked me into my flight, that I could use the United Club as a military member. I went to the United Club in Narita going to the states I was allowed to go into the club. On my way back in went back to the same club and was told because I'm not going to Afghanistan I wasn't allowed into the Club. I walked away shaking my head at that. I guess because I am in S. Korea for a year without my family, that isn't good enough to be in your club."
Cons: "The crew wasn't the friendliest. Kind of a buzz kill when you're en route to Kauai."
Pros: "Not much positive on this flight other than I was headed home. I had a decent seat but I had to pay extra for it."
Cons: "This review is for another flight that paid for the same day as this flight from LA to Lihue. The actual flight for this review is a different flight that I paid to get my friend on so could get home. He pretty much had an equally bad experience. The following is my review from my flight from San Diego to Lihue, through San Fransisco. I paid for both flights but wasn't offered the opportunity to submit a review for the flight I was on so I'm taking this opportunity now to do so. I was on a flight home after losing one of my best friends. The flight attendant was extremely rude, making me feel like she was going out of her way to get me a drink of water and never returned to offer food after they missed me when they went down the isle. The gentleman attending to the first class passengers was beyond rude to anyone attempting to use the lavatory near the first class section as if people were supposed to know that it was only available to first class passengers. I was never offered food and myself and other passengers repeatedly ignored by our flight attendant. The entire flight was freezing cold and the air blowing so loud that I couldn't hear any volume on the movie player I was watching, making that nearly impossible as well. I landed at my destination feeling cold and hungry with a pretty bad taste in my mouth towards United Airlines. I don't normally fly United but due to the untimely hospitalization of one of my best friends and having to fly on such short notice, it was all that was available. I used to be a united mileage member but my points expired and became useless to me, living in Hawaii with very few flights in and out of the state several years ago. They seem to have added flights since then but other airlines have won my loyalty since then. I was hoping for a better experience as I remember having better experiences flying United. After this recent experience, I'm not sure that I will be flying United again, especially given the price of fares and what you get for what you pay. You'd think the staff would be more welcoming knowing that people pay so much to fly and then pay for everything else once on the plane. (A comfortable seat, food, drink, etc)."
Cons: "I didn't like the 5 hour delay... Neither did any other United customer as it seemed like every single flight was delayed to everywhere for only united airlines"
Pros: "Being upgraded"
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
Pros: "As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome."
Cons: "ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??"
Cons: "it's practically frozen TV dinner box. For a flight about 10 hours, this is making the trip extra hard."
Pros: "-- Friendly staff: the crew seems to be Asian based, and I have to say that they seem more friendly and less tired than the American based crew that I encountered during my flight from SFO to Asia. Same company, but different employee benefits?!"
Cons: "-- No individual entertainment unit, AND they played exactly the same movies during my flights to and back from Asia. -- Pathetic food offerings... small portions, and no fresh ingredients."
Pros: "Food was good, albeit the portion was small."
Cons: "Flight crew was not rude, but not friendly either. Typical of a US airline."