I enjoyed the flight, but a little too much turbulence on the flight. Thank you for the meal and entertainment. This kept my kids entertain during the flight. I have to admit comparing the crew from ANA vs United, there was a sense of more accomodation, friendliness and service compared to United crew. I felt for the United crew, it was just a job and it can be seen in there demeanor and delivery.
Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.
Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!
I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!
The seats were broken for several of us on this flight not to mention dirty. Quite unacceptable for the price point and expectation level. The meat was so hard it could hardly be cut so terribly unappealing. The united lungs in SFO was dirty and the bathroom conditions were down right disgusting. Nothing about this experience makes me want to book with United again. Our experiences with business class on Lufthansa and British Airways far out perform United in comparison. Truly disappointing!
They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.
Food looked great but did not taste all that good.
Customer service was very good. Food was delicious. Wish the flight was longer.
Wonderful I would recommend it to fly & ride with ANA.
Staff and crew are wonderful, professional and courteous. Meal is delicious and snacks can be improved. Entertainment needs improvement, pls update selections of movies. I appreciate that our flight was on time
Wifi never really worked. Flight attendants were generally fine except when they were not very helpful when my wife accidentally spilled a soda (they chastised her to apologize to the people sitting behind when it was dark and we couldn't see anything and they brought one tiny napkin to help clean it up). Seats were uncomfortable for all four of us. Otherwise a typical flight.
Easy to board and fly, no frills. Yummy ramen on board.
Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.
internet didn't work. No offer of drinks or snacks.
Internet connection very poor, means you can not even order items through their own shop.
Een prijsvechter, dus dat moet je ook verwachten. Voor alles moet je betalen. We hebben vooraf een maaltijd en een amenitiesset besteld. Die kregen we netjes uitgereikt aan boord. Het is BYOD voor het amusement tijdens de vlucht en dit werkte uitstekend. Geen trage wifi, helemaal niet. Alles kost geld, zelfs een flesje water. Misschien op langere vluchten wel gratis water, thee, koffie. Maar daarentegen mag je na de security je lege drinkflessen gewoon vullen en mee aan boord nemen
Clean and comfortable cabin. Friendly on board service. No vegetarian food options and movie options were very limited. Internet was very slow
I didn’t eat the food but there wasn’t an option. Seat was a little too small for me but everything else was great
Never again on Zipair. People please spend a little extra to fly on better airlines. After all, it’s your vacation! No screen TV, internet sucks. You can’t change or modify anything after purchasing your tickets, Our friends tried to change from paying for carryon to checking in bags. No no no, you’d have to pay for whatever the check in bags cost. Myself, change my mind and continue to travel to other destinations after Japan. The only refund they were going to paying me back was $67.00 tax? So I’ve decided to just let my family use the extra seats and take my carry on back with them. At Narita airport, they’re not allowed my husband to my carry on back with them although I’ve already paid for. He end up have to paid $50.00 to check in that bag? You tell me, do you want to travel with Zipair? Hell no!
English on the website detailing items allowed in checked bag or carry-on could have been more clear. In flight WiFi had errors, cut out, and needed to constantly reconnect.
