Daily cleaning, installation of cabin HEPA filters
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 562 active cases of COVID-19 diagnosed in US and 0 deaths as of Nov 30 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 30m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($501) and Hawaiian Airlines ($880), and the lowest round-trip tickets have been found on Hawaiian Airlines ($956) and Multiple Airlines ($1,000).
For Tokyo Narita Airport to Sacramento, Saturday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Sacramento back to Tokyo Narita Airport, the best deals are generally found on Tuesday, with Thursday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Tokyo Narita Airport to Sacramento.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Sacramento from Tokyo Narita Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Sacramento with an airline and back to Tokyo Narita Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sacramento from Tokyo Narita Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Amazing crew. Friendly n provided excellent service"
Cons: "Leg room and seats did not recline - would not have flown Hawaiian if that was known"
Pros: "The food and the Crewmen"
Cons: "Entertaining/more options"
Cons: "I fly Hawaiian all the time. It has always been a good experience."
Cons: "Gate not available on arrival. Sat on tarmac for awhile."
Cons: "There was very little room so I couldn’t relax and sleep."
Pros: "Crew was very good. Long flights get boring. But that’s not the airlines fault."
Pros: "Appreciated the meal service and complimentary drink."
Cons: "Having to pay a fee to watch anything was not appreciated."
Pros: "The flight was smooth considering the weather. The crew was great and attentive."
Cons: "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
Pros: "Nice and roomy, flight attendants were very nice. Food was good."
Cons: "Long TSA lines causing me to be late to my plane"
Pros: "I love the hospitality of Hawaiian Airlines...and they still serve meals!! It felt like the way airline travel used to be...Mahalo, Hawaiian Airlines! Your Aloha sets you apart from the rest."
Pros: "Customer service"
Cons: "Baggage was delayed almost an hour"
Pros: "Flight was on time."
Cons: "They didn't allow me to sit with my two daughters on this long flight. Food was terrible."
Pros: "The choc covered macadamia nuts were tasty, 1 free rum punch( i didnt drink it, but it smelled good), friendly staff, accomodated seating requests and smooth flight."
Cons: "Hour delayed, bathroom stayed dirty."
Pros: "Everything was wonderful it was a very pleasant flight. Food was good and movie & TV choices were amazing."
Pros: "Their uniforms and flowers"
Cons: "Rude staff, short tempered and seemed grumpy Awful entertainment options. You can't even download an app and watch stuff on your phone. You HAVE to pay to rent a tablet prior to the flight. Dinner is awful and they didn't have a vegetarian option. South African Airways is by far the best airline with food."
Pros: "Accommodating ticketing agent."
Cons: "No in flight movie"
Pros: "Crew very nice, did their best to be accommodating. Free rum drink was nice. Dinner was OK."
Cons: "Plane was too cold for first 3 hours. No way to turn off Arctic air flow. No free blanket. No free entertainment."
Pros: "Staff always collecting trash, good food, plenty of overhead bin space, friendly staff."
Cons: "Cabin was too hot and there were no fans!"
Pros: "Everyone was very nice and I was impressed that they actually feed us"
Pros: "Service and food options were good. Just don't put mayo on the sandwiches."
Cons: "Bathroom in the main cabin did not flush with water. Plus it was littered. We had two seats together on the right side of the plane. Very tight. And then the woman in front of me reclined her seat making me claustrophobic."
Pros: "It's very nice that they provide a "meal" (sandwich) for us at dinner. Too bad it's not a bit better taste-wise. At least it was warm. The crew is very efficient. The bathrooms were well maintained. Clean, no smell. Did not watch entertainment. Need a N/A."
Cons: "Would have liked the meal to be more tasty. Can you board from the back, deplane from the front?"
Cons: "Food option is lousy - instead of sandwiches, just give me some fruit or vegetables or hard boiled eggs. And the entertainment options are mostly paid - terrible for kids. We had children screaming on the whole flight and this might have been helped if you offered free kids selections on the entertainment. Even Delta and Alaska offer free entertainment. And I was surprised there was no Wifi either."
Pros: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Pros: "Crew let my husband and i separately on our anniversary even we requested to be seated together ahead of time, and my seat was right next to the bathroom where other people constantly open and close the bathroom door and of course you have to experience the smell of human waste all time while you board. How about food? I didnt have appetite at all sitting next to bathroom!"
Pros: "LOved the Airbus plane with chargers and video screens at each seat! Super friendly crew and attentive continuous service!"
Pros: "Love the wide body place, the meals, the service, and the people."
Cons: "The plane broke and we had a 2 hour delay and then took a new plane, and that plane had no onboard entertainment or wifi."
Cons: "You need to pay for blanket, movies and even musics. It makes your company cheap. Selling Master Card program in the middle of the flight. Too much up sells."
Cons: "I bought ear buds the arm plug in didn't work most of the trip."
Pros: "Boarding went quickly Sufficiently watered and fed Amiable staff"
Cons: "Having seat belt buckled over blanket..? The seat was uncomfortable (not something the crew could've helped with)"
Pros: "We liked getting off the plane"
Cons: "We fly Hawaiian every year and wondering,...what happen to the quality of the plane?! The plane was super old and noisy, (the bins above everyone's heads were creaking for 5 plus hours) both going to, and coming home on this Airline. The food was super sad, and they had only a few movie players to rent. By the time they got to row 15, they were out of them and crew was super rude when we asked about the rentals. Not sure I had an $850 dollar experience...times 4 people!!!!!!!!"
Pros: "The plane was nice, I had plenty leg room. I wasn't that many people. Well, it was almost full."
Cons: "There were screaming infants on plane. They should make parents try to calm them down. Plus they should have there own spot."
Pros: "I liked the friendliness and helpfulness of the crew."
Cons: "The seats are too close together. Not enough leg room."
Pros: "Wonderful crew, and a good, free meal."
Pros: "Hawaiian has great schedules"
Cons: "Way way way too many screaming infants and toddlers. I'd pay more for a flight w all 13 and over pax"
Pros: "Really nice flight attendant, complimentary meal and glass of wine."
Cons: "Lack of any kind of entertainment, wifi, or charging onboard. Waited an hour in line at gate to get boarding passes. We went to grab lunch. Kayak sent an alert saying flight was delayed 40 minutes--it wasn't and we barely made it on."
Cons: "I ask the lady that was serving water if she got some Tylenol but she just kept going without saying anything so I didn't bother to ask again"
Cons: "The fact that flight attendant just left food on my tray when I didn't ask for it. I get motion-sickness very easily, so I would like to avoid food if possible. Would appreciate more consideration towards that, like leaving a note instead of leaving the food without asking me first."
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Pros: "All good. We love flying Hawaiian."
Pros: "The crew was excellent.. the airlines customer service is the worst I've ever dealt with. I will never fly Hawaiian again"
Cons: "Had a 6 hour delay due to the fact that a crew member didn't show up... Hawaiian didn't offer any chance of changing airlines to accommodate anybody and only gave us a $100 voucher on future flights... like I'd ever fly with this airline again. If the delay was due to weather or a mechanical issue I would've understood, however one of there crew members calling in sick delays my vacation by a whole day and they say there's nothing they can do. Completely ridiculous."
Pros: "Legroom is good compared to Japanese airlines. Hawaiian is always on time and has best record."
Cons: "Not fond of their food. Wish I could have my choice of meal like other airlines."
Pros: "Free food and free alcoholic beverage. Crew very nice."
Pros: "Everyone was so helpful."
Pros: "I loved the staff, as awakes very friendly and helpful! The flight was smooth, the food was pretty good! In flight entertainment was kind of a joke considering usually Hawaiian has free entertainment, however I had others ways to keep busy."
Cons: "Our flight got delayed by 2.5 hrs and there wasn't enough notice in advance to be able to do much about it, so landing at 1am instead of 10:45pm definitely ruined my ride back to toe gon and it ended up costing me $100 that was non refundable and I had tool so pay for a $170 for a hotel. Super frustrating and nothing was done to compensate for this."
Cons: "I paid for the iPad and was very disappointed with the lack of movie/tv choices."
Pros: "Good general service"
Cons: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Crew, movies"
Cons: "Too many announcements. It seems like they were announcing something all the time and it became annoying."
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Pros: "It was one of the best international flights I've been on. Overall a very pleasant flight."
Cons: "Food quality is always an issue on flights."
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "New long haul service is a real improvement in quality"
Pros: "the crew were amazing, very friendly, welcoming and attentive."
Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."
Cons: "Bring back the Narita to Minneapolis."
Cons: "The flight attendant did not want to be there."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "Seats were narrow and we were shoulder to shoulder. Plane was clean and all was on tkmr"
Cons: "Roomier cabin"
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Decent drinks and food. Attentive crew"
Cons: "The lady who sat beside me kept asking questions"
Pros: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Cons: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Great view of the mountains, EVERYTHING was one time and EARLY!! Staff was great and we had a smooth ride. wish all flights were this good. Even touchdown was amazing, like landing on glass. Compliments to the captain."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Cons: "Never took it!"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Pros: "Anna from South Africa was funny, and super accomidatinf"
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Flight arrived early!!"
Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."
Cons: "Old 747 ER needs to be junked"
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Pros: "Great experience"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "They were courteous and prepared, when they couldn't offer something they gave me options for other things, and seemed genuinely concerned about my experience!"
Cons: "i don't have any real complaints. Economy seating is still economy seating, so those problems didn't go away"
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
Cons: "We were delayed to redo maintenance paperwork from a previous repair. This should not hold up flights and cause the plan to loose its slot for takeoff"
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Crew were very nice and the airplane was modern and well appointed"
Cons: "I seemed to be surrounded by fidgeting people."
Pros: "Just the in-flight movies"
Cons: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."
Pros: "Like the selection of movies"
Cons: "food could be better"
Cons: "Both myself and my other vegetarian friend never saw an option to opt into the vegetarian meal, leaving us on a super long flight across the pacific with nothing to eat."
Pros: "Very little was good. I got there safely and that's nice."
Cons: "They lost my luggage for eights days, haven't given me any compensation, every single flight was delayed and no seat upgrades or apologies were given. Never again."
Pros: "Had an empty middle seat between my window seat and my friend's aisle seat which was nice on such a long flight."
Cons: "This was my first intercontinental flight on Air Canada and I was surprised at how meager their meal and entertainment offerings were. Every other airline I've flown between North America and Asia gives bigger meals and more free entertainment to help pass the considerable flight time."
Pros: "I appreciate the upgrade to the first class."
Cons: "Taking a bus for boarding"
Pros: "Air Canada crew is always courteous"
Cons: "I have taken this same flight once a year for the last three years and it is always late to depart from NRT to YVR making the costumes and immigration process a hurried hassle for this of us with connecting flights. YVR crew got me and another couple to our next flight on time, but it has already boarded."
Pros: "Nothing to complain"
Pros: "Compared to the flight going the other way, this one was much more comfortable. I didn't have someone's seat back in my face the whole time, and was able to enjoy games on my own device. I like that both USB and normal power options were available, so I was able to play games and charge my phone so I could use it after landing. The food was passable as well, which was surprising."
Cons: "It's unavoidable when flying between multi-lingual locations, but having movies and stuff pause three times for each announcement gets annoying. The rolls served with the meals were very dry. These are small nits, and the flight was generally enjoyable."
Pros: "-Great food -Great room -Great people"
Cons: "-Movies were the same; not much to pick from"
Pros: "The staff was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Cons: "Big delay, causing me to miss my connecting flight."
Pros: "It was smooth and great trip."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "Narita airport ground crew were very enthusiastic Air line crew were nice as well"
Cons: "Why Air canada sent me email that check in online but No information of eTA at all I didn't expect anything about eTA because They changed the system 5days before my booking without telling passengers so I applied eTA at check in counter of airgort They didn't accept my credit cards even after payment completely I still need to wait confirmation email that they take whithin 72hours I made my flight but I got 15minutes before flight time I ran air canada gate from departure gate with staff Air Canada was NOT kindness customers service except airport ground staff They helped me out to get my flight I am appreciate them"
Pros: "All announcements are made in 3 languages. The sit room in economy is bigger than Qantas and United"
Pros: "We had two different tickets, one on ANA and the other for Air Canada. The young lady at checkin linked them, checked our bags through Tokyo to Toronto AND got us boarding passes all the way. Without that help we would have missed our connection in Tokyo. Thanks SO much to ANA."
Pros: "Everything except food."
Cons: "Food. It's edible but the quality of the food is very poor."
Pros: "Good food, great entertainment. The extra for economy plus was well worth it."
Cons: "Flight was delayed but most of the delay was recovered during the flight."
Pros: "They fed us several times."
Cons: "No wifi. The seats are really uncomfortable. Delays."
Pros: "I liked nothing except disembarking the aircraft after a horrible experience."
Cons: "On my departure flight from Vancouver to Isaka it was cancelled. They created a new flight for us the next morning but nobody from AC staff knew about it until very late. AC information desk said that AC counter in airport opened normally at 7:45 am but our departure flight was scheduled for 8:30 and we were at airport at 5a. It was utter confusion by AC"
Pros: "The food is horrible and movies not a lot of selection"
Cons: "The flight was delayed"
Pros: "Decent video selection, staff was pleasant."
Cons: "Maintenance issues rendered all three of my flights delayed on my trip back from Japan. Last delay was 3 hours behind :( Food selection was subpar even for airline food."
Pros: "TV on back of seat. Free movies. Okay food"
Cons: "I had to wait 2 hours for my bags"
Pros: "Movies on plane"
Cons: "Food not enough"
Pros: "-Staff was friendly and helpful. -The food is pretty good, and comes frequently enough -Cheap! -The flight was delayed, but at least Air Canada automatically rescheduled my next flight for me (which also ended up being delayed, but I'm happy this issue was resolved well before going through customs with a ticket for an airplane which had already begun boarding/departed)."
Cons: "-Air Canada baggage drop only open after 1pm -The aircraft was delayed, forcing my next flight from Toronto to have to be rescheduled. That flight was also delayed, so although I was supposed to be in Boston at 7:25, I arrived at around 11:25. All that extra time was spent waiting at Narita and Toronto. -Although I was seated next to a bathroom, I was at a window seat and thus had no good access to it for the whole 12 hour flight -- most of the time the way out was blocked by tray tables. Overall space was somewhat limited."
Pros: "Fast boarding and unboarding"
Cons: "I needed to change my flight and Air Canads charged me $300! They said thy had some 'peak days' fee (August) and a 'weekend' fee, which covers Friday, Saturday and Sunday. 3 day weekend??! Come on, what a scam. Just charge me the flat change fee not all these bullshit greedy add-ons."
Cons: "The customer service when our flight to Boston (connection) was atrotious. I will never fly Air Canada again"
Pros: "A fine flight, considering how small the plane was."
Cons: "Boring food. Better than none at all, I suppose. I had the vegan option. Perhaps they are trying to discourage vegetarians from eating on the plane at all? It took half an hour on the phone to even arrange it."
Pros: "Crew was fairly friendly and a little hands off. Food was the best I've had flying abroad thus far. Seats were okay. Was in economy so I can't expect too much but I would love if there was a little more room especially for people stuck in middle seats. Seats were fairly comfortable. There was a lot more leg room than I have before which made the 10+hr flight better!"
Cons: "Boarding didn't go well for me as I almost missed my flight due to delays (but that didn't make me feel upset towards Air Canada, just bad circumstances that I had to be honest about). Crew was fairly friendly - a little hands off (which is good) but I wasn't wowed by them. Wasn't a lot of movie options. I realize you can't get a TON but a few more current movies would have been nice."
Pros: "Good service, pleasant hosts."
Cons: "Bathroom ran out of seat cover. I ate well, but food had to be stopped (couldn't help it, as it was due to turbulence) Couldn't recline because in last row."
Cons: "The food was horrible"
Pros: "My seat on my first leg coming back to New Tork from Tokyo to Toronto."
Cons: "I booked my flight 8 months in advance and pre ordered a vegetarian meal a week before leaving for my trip. They "forgot" one of my meals (breakfast meal) on my return flight home. Hey also gave me a tuna sandwich for my snack, which means they also didn not have a vegetarian sandwich for me in between my dinner and breakfast meals. It was the first time every traveling overseas that they've made an error with my meal plan after flying on multiple airlines. My connection was a nightmare as I had to wait to go through security and customs which took over an hour and then my second flight was delayed. I will never fly through Canada again from the U.S. To another destination country."
Pros: "Tickets are cheap"
Cons: "Poor food, rude crews, small seats"
Cons: "I was really upset that I found out the baggage handling broke my luggage even though I specifically marked fragile."
Pros: "Our attendant was great-- really funny and friendly guy !!"
Pros: "Staff in Tokyo were very nice. Couple flight attendants I felt were rude to some passengers."
Cons: "See above. Very uncomfortable seats. Food was not very good."
Cons: "The two meals served on board were cheap. Very small portions and cheap containers were used."
Cons: "Long line and not much organization during boarding"
Pros: "I liked the entertainment best I guess, it's very difficult to be comfortable in those horrible long flights. The crew was nice"
Cons: "So cramped, I know you want the highest profit margin possible but I don't appreciate spending 1800$ to feel like a prisoner. The food was barely food."
Pros: "Nice to be able to recharge mobile devices while seated."
Cons: "I made a round trip to Japan from Boston with Air Canada, flying out in mid-June and returning in the beginning of July, and I was rather disappointed to find that the choice of movies was more or less the same both ways, at least I did not see much change in new releases. I was expecting new movies to be added on my return flight from Japan since the month has changed from June to July but I did not find new movies, so I just read on my iPad. It would have also been nice if there was an option for inflight WiFi access."
Pros: "The crew was nice. Aircraft was nice."
Cons: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."
Pros: "Actually a very good flight, the flight was delayed by less than a half hour, but was really no bother. Slept very well and had enough leg room."
Cons: "The food was not even close to good or even average."
Cons: "Flight was delayed 2 hours"
Pros: "The crew was helpful and nice."
Cons: "The check in process is confusing there are several lines that you can check in and there is no explanation of which one to use. Passangers like us end up making line 3 times is a waste of time."
Pros: "Nice helpful staff, kept bringing by a water bottle to fill my water up."
Cons: "Legroom - amazingly cramped, and I'm only 5'10""
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Cons: "Food not great. Seats in economy cramped."
Cons: "Plane was delayed for 5 hrs"
Pros: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Cons: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "Seats tip back pretty far, without cramping up leg room for the person behind you too much."
Cons: "The passenger behind me was playing games on the screen on the back of my seat. So, my seat was constantly being tapped and it was more difficult to sleep."
Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Pros: "Fast no problems"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Cons: "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Pros: "The crew was very professional and efficient"
Cons: "I'm 6'3 and economy is not made for someone like me. The aircraft as far as modernization is outdated, no screens on the back of the seats."
Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"
Pros: "I liked that the flight was on time and earlier. The pilot was awesome and landed the plane as gently as I've felt it could be. The plane was super awesome! I loved the ample space on the overhead bins and also love the newer entertainment systems. Speaking of entertainment, thank goodness it had new movies and included Disney."
Cons: "Too many public announcements. Kept interrupting entertainment. Then again, I sat in 32B and my screen was frozen for like half the flight. I told the flight attendant, can't remember her name, she was black, but she said she'd restart it but it never worked. I told her more than once, and it still wasn't fixed. She never even came back to check whether it was working or not. She just ignored it. But all the rest of the crew were wonderful. Also wished the boarding were in order. Each group should board in order, that way we can place our carry-ons above our own seats."
Pros: "The attendant was very nice, professional and friendly. My flight was only an hour."
Pros: "United airlines codeshare was horrible. Last minute cancellation and NOT helpful when I called them."
Pros: "They sent me a text message telling me it was canceled"
Cons: "Unfortunately, despite the text message saying the flight was canceled, the ANA ground staff in Taipei that we talked to assured us it was not canceled. But it was. And so ensued 24 uncomfortable hours of pain. Thanks, United."
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."
Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."
Pros: "Direct TV on the flight was limited to the channels available. While I like The Lego Movie, I would also prefer more choices."
Cons: "I am 5'10" and my knees were pressed into the seat in front of me for the entire trip. Essentially, I didn't fit in the seats."
Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."
Pros: "Everything else was fine"
Cons: "For such a long flight and quite expensive some food should be provided. I have never flown before like that (over hundreds of overseas flights) and had NO FOOD given at all."
Pros: "Flight from LA to Sacramento was one hour delayed! No heartfelt apology, almost like this happens all the time."
Pros: "The cabin crew was especially friendly and nice"
Pros: "being group 3, yet row 30. Not being cramped. being with an actual United flight crew (instead of a Sky West)."
Pros: "Overall everything on par."
Cons: "Thumbs up to ANA air. Comfy seat. Friendly and attentive crew. Personal touch screen LCD. Food was good if not great."
Cons: "On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home."
Pros: "As above"
Cons: "As above"
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Pros: "Your staff was great"
Cons: "Although I am not enough of a united member to check into your club, I am in the military and I was told by your staff that checked me into my flight, that I could use the United Club as a military member. I went to the United Club in Narita going to the states I was allowed to go into the club. On my way back in went back to the same club and was told because I'm not going to Afghanistan I wasn't allowed into the Club. I walked away shaking my head at that. I guess because I am in S. Korea for a year without my family, that isn't good enough to be in your club."
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "Being upgraded"
Pros: "service was superb. Our stewardesses were great"
Cons: "The meal was horrible. Never a good idea to serve a breaded dish if the dish will end up soaking the steam and be soggy by the time the passenger gets it. Bread was too hard for the plastic ware to be able to cut through it. Entertainment system was down too."
Pros: "As always, Japanese carriers are very, VERY professional and delightful to fly with. Very attractive, efficient, and friendly staff always make ANA flights awesome."
Cons: "ANA is the epitome of full service, and has among the highest costs in the industry. So why did I have pillows on my mid-day HKG-NRT flight, but no pillows on the redeye (0145 departure) HND-HKG? I was shocked. I used my shoes as a pillow. Really shocked! I don't expect pillows on an LCC or other cost-conscious carrier, but HND-HKG in the middle of the night? Really??"
Pros: "Enjoyed it"
Cons: "Delayed flight. Missed connecting flight. Desk attendant was rude about it. Not a frequent flyer so never had that happen before. Says free wifi on flight but passengers couldn't connect. I won't fly on this airline again."
Pros: "The flight was short and on time."
Cons: "Patronizing flight attendant"
Cons: "it's practically frozen TV dinner box. For a flight about 10 hours, this is making the trip extra hard."
Pros: "I surprisingly had a great trip. United has always been my least favorite airline when I get to choose, but I was very pleasantly surprised at how well the trip went."
Pros: "-- Friendly staff: the crew seems to be Asian based, and I have to say that they seem more friendly and less tired than the American based crew that I encountered during my flight from SFO to Asia. Same company, but different employee benefits?!"
Cons: "-- No individual entertainment unit, AND they played exactly the same movies during my flights to and back from Asia. -- Pathetic food offerings... small portions, and no fresh ingredients."
Pros: "Food was good, albeit the portion was small."
Cons: "Flight crew was not rude, but not friendly either. Typical of a US airline."
Pros: "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
Pros: "Even for my 5ft8in frame, the space between seats was very cramped. For a long haul flight like these a couple more inches between rows would make a huge difference."
Cons: "The plane took off two hours late, but I was totally satisfied with my flight."
Pros: "ANA code share flight. Superior service across the board. Seat comfort to food quality in the excellent category. Applaud ANA each time I fly US to Japan. I actively search for code share flights. United has work to do and I am a Premier Gold member with 400,000 current miles and 500,000 lifetime miles. United is my airlines of choice but they have significant work to do they need to work on being a better airline company and not the biggest airline company. Training, service execution and high standards wins the day."
Cons: "There wasn't a built in audio/video system. You needed to stream movies on your tablet or phone over United wi-fi system. The system was overloaded. The movie would stop frequently while buffering. It was extremely irritating."
Pros: "The 787 makes an enormous difference on a long-haul flight. The windows are awesomely large and you can still see outside when everyone is sleeping. But best of all is that the higher pressure and higher humidity in the cabin means that you arrive after a 10-12 hour flight feeling only a little tired from jetlag, rather than completely exhausted and dehydrated with a headache. I will go far out of my way and pay a premium to take a 787 if one is available. Also, DEN is a fantastic airport (by American standards), and I'd much rather connect there than anywhere else in the US."
Cons: "United is still United. One of the cabin crewmembers was serving drinks and wet his fingers with his tongue to ease selecting a single cocktail napkin. Basically, this is tantamount to slobbering on everyone's napkins and saying, "Use this to wipe your face. Never mind my saliva." A second crewmember looked like he hadn't cut or combed his hair since last summer. I would love to see ANA operate the NRT-DEN flight so I can have high-quality service. But the 787 more than makes up for United's low standards of hygiene, and I will gladly use this airplane to get to the US."
Airlines flying from Tokyo Narita to Sacramento Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights