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Cons: "This sucks due to delay"

Cons: "Snacks could have been better"

Cons: "Landing can be better."

Pros: "Everything good !"
Cons: "Cheaper"

Pros: "Great crew."

Pros: "Great flight"

Pros: "Easy and simple."
Cons: "Waiting to be boarded."

Pros: "Again, the flight attendants were very nice & patient. Had the row all to myself"
Cons: "Had to take 3 trains!!! Landed in C gate area & needed to get to S gates. At least I had plenty of time in between & didn't have to run."

Cons: "Seats were extremely uncomfortable"

Cons: "The air conditioning on the flight was not working right. It was very hot for the entire flight."

Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."

Cons: "Late leaving"

Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."

Cons: "same as above"

Pros: "never flown Alaska Easy and friendly"
Cons: "flew first class on the way back and they do not have options for those who upgrade late and require something else due to allergies. Allergic to eggs and dairy and the only option had an egg and cheese."

Pros: "The fruit and cheese plate had a generous amount of cheese."

Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."

Pros: "Fast flight"
Cons: "charged me for carry on that got lost and damaged"

Cons: "The change of gate for the boarding."

Pros: "Everything"
Cons: "Nothing"

Pros: "The check in process, the flight was smooth, captain informed us of weather, time arriving because of slow takeoff, etc. staff were very friendly!"
Cons: "Nothing!"

Pros: "On time, courteous crew."

Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."

Pros: "By the time i finished 2 chapters of reading we already were landing"
Cons: "the size of the plane was quiet small"

Pros: "Very good service at the counter. Very nice lady helping us. We really appreciate thank you very much. My name is Van and Vy"
Cons: "Nothing"

Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."

Cons: "$25 per checked bag then you offer people a chance to check them for free? now that I have been hoodwinked out of money, I'll know how to play the game"

Pros: "Everything else. Entertainment can be improved"
Cons: "Airlines need to board from rear first- after families and children, maybe even 1st class"

Pros: "Never flew out of Sac Airport or Alaska Airlines before. So easy on every level. And Alaska Airlines also offer you snacks. Yes folks, real editable snacks that i enjoyed. Thank uoi for a wonderful experience!!"
Cons: "Nothing. No one bad thing i could note"

Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."

Pros: "Great staff, legroom, and clean aircraft."
Cons: "Flight was delayed 25 minutes, but they did their best."

Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."

Pros: "Friendly crew. Generous with children."
Cons: "Didn't use entertainment offered. Not interested."

Pros: "The crew was very friendly and helpful to peoples needs/questions."
Cons: "We sat on the plane for 1 hour and 30 minutes after boarding because of a lavatory servicing that ended up not being fixed. The rear lavatory was closed down for the flight."

Cons: "They overbooked and we're asking people to change flights"

Pros: "great crew, excellent food, nice seating and free wi-fi"
Cons: "no complaints"

Pros: "Flight went well, no delays. Got patted down, no big deal."

Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."

Cons: "Turbulence was bad :("

Pros: "Nothing"
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."

Pros: "It was great. The fact that you have charging outlets is pretty awesome."

Pros: "Her flight in to Seattle from Sacramento went very smoothly."
Cons: "She missed her flight after several Alaska Airlines employees directed her to wrong lines to check her bags, she does not have a credit card so she just wanted to pay cash but no one seemed to know how to help her for over an hour. Just really put a damper on a Birthday trip to visit me."

Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."

Cons: "I didn't take this flight because I ended up needing to go to Redmond, OR instead. it was cheaper to keep this flight and purchase a separate ticket for the new leg than to cancel this leg and add the other one."

Pros: "Clean plane and good service."
Cons: "Other passengers were snotty butt-tards"

Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."

Pros: "Everything went perfectly, staff was pleasant and accommodating. Flight was comfortable and smooth."
Cons: "Nothing"

Pros: "Overall every about you all was excellent"
Cons: "Every thing"

Pros: "The crew was very accommodating. For the first time I paid for a snack, it was very good."
Cons: "The man sitting on my left smelled so strongly of cologne that by the time we landed I was sick. I have severe allergies and the smell triggered those allergies. The woman who sat on my right was also having difficulty with the strong smell. If the plane had not been completely full I would have asked to be seated somewhere away from him."

Pros: "excellent airlines for such a small customer market....A+"
Cons: "absolutely nothing!!"

Pros: "This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal."

Pros: "Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence."
Cons: "I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad."

Pros: "The price was great, and it seemed like a fun idea to ride in a "private" plane."
Cons: "We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems."

Pros: "Crew was great"
Cons: "The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flights"

Pros: "The pilots were awesome!"
Cons: "I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!"

Pros: "Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!"
Cons: "If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait."

Pros: "I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!"

Pros: "Quick cheap flight"

Pros: "What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!"

Pros: "Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence."
Cons: "I have nothing to complain about."

Pros: "Crew was friendly & helpful. Plane was comfortable. I left my headphones at check in & when I returned they gave them back to me."
Cons: "Coming back we had to wait about 20 mins to get a shuttle to the gate (LAX). Crew was as frustrated as us if not more. Overall was still a great a experience & will definitely book again."

Pros: "Quick check in, no games"
Cons: "Little turbulence"

Pros: "Comfortable"
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."

Pros: "Did not like it at all"
Cons: "Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again"

Pros: "I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again."

Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "everything is great"

Pros: "Friendly staff and ease of booking"

Cons: "Heard from other passengers it happened all the time. Flights cancelled due to mechanical problems."

Pros: "The staff were pleasant to work with."
Cons: "Flight was scheduled to depart at 4:30pm and without any weather or mechanical delays the flight is pushed to 6:30pm. Then 7:00pm. Now 8:00pm. And I am still waiting."

Pros: "Nothing"
Cons: "Only one person to help, delayed because of fog and no explanation, had to call many times to get my bags back"

Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"

Pros: "Crew was awesome."
Cons: "Did not give me much information about my next flight , like times or anything. Would not cancel and reschedule my flight just delaying it for over 13 hours overnight. And I was told to book directly with the airline and not through a third-party. Because as you know they cannot make any changes to my reservation."

Cons: "It has been seriously delayed and I have not taking that flight yet ."

Pros: "The crew was very friendly from the front desk to the piolet"

Pros: "Love Boutique air."

Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Pros: "Comfortable ride."

Cons: "Original flight to Denver was cancelled due to hurricane. Boutique would not refund my flight, as the hurricane did not affect their flights."

Pros: "Takes no time at all to load 5 people on a plane! Great flight and you can see the things below you...Awesome."

Cons: "The fact that the plane left almost 30 EARLY and the crew wouldn't let me board. Absolute garbage. It's most likely a waste of my time writing this as service was pass poor at best to begin with. I cannot believe this happened, them causing me to miss my flight. I had to sit in this tiny terminal for over five hours and wait for another flight, which was delayed mind you because, well, a crew member was missing. So we left 20 minutes late! This truly made this experience one of a kind, I will never forget to tell all my friends, family, coworkers and blast this all over social media to my contacts. As a disabled veteran, I was truly shocked and completely done with the day when the same crew member showed up so we could boars finally and tells me that I don't look like anything is wrong with me, after reading my wounded warrior project carry on bag. Thank you for the disrespect on top of the hippocracy on top of the worst travel experience ever and Southwest lost my military bags with my uniforms while enroute to a brother in arms funeral service. Thank you for showing how little customers, average Americans mean"

Pros: "I loved the customer service and helpfulness as I had never flown through this airline. It's a must do!"

Pros: "This was unique experience on an eight seated plane. Loved the service and absolutely will do it again!!"

Pros: "more snacks"
Cons: "small plane, was kind of tight"

Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"

Pros: "Liked the hospitality of the crew"
Cons: "The noise of the plane"

Pros: "A different flying experience"
Cons: "There were 5 passengers on the flight, 2 checked in a bag for a total of 2 bags. My bag was lost. In reality on flight 438 Boutique Air lost/misplaced 50% of the passengers luggage. The staff is trying to get my bag on the next Boutique Air flight which does not arrive in Nashville until Sunday. I may be moved from Nashville on Sunday. The baggage needs to be on the next flight heading to Nashville regardless of the company."

Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."

Pros: "Easy on and Easy off, great customer service at checkin in LAX"
Cons: "NO TSA PRE? Cmon...that is a must these days. Flight left LAX almost 45mins late because we were waiting for one passenger to arrive. I'm all for waiting 10 mins or so for someone who has already checked in but to inconvenience the entire plane for one person that long was too much. Pilot who spoke to us upon leaving and when we landed in Merced was devoid of customer service skills and spoke in a way that was hard to understand."

Pros: "The crew was informative, pleasant, and easy to speak to. Take-off and landing were both VERY SMOOTH for a small 8-passenger plane."
Cons: "We flew with a lot of turbulence so the flight was slightly delayed."

Pros: "Small plane. Fun, new experience! Smooth flight, cool pilots. Never ridden in an 8-seater before! They gave me peanuts when I asked, too."
Cons: "There was an issue with boarding pass printing -- the printer had some problems for a bit, and our agent had some difficulty trouble-shooting the issue. I don't blame her at all -- she got it fixed, and we were only delayed 10 mins or so in the end. To make things perfect, that part of the process would have been full-proof."

Pros: "Great experience. Great service."
Cons: "No issues here."

Pros: "The comfort, professionalism and customer service were second to none."

Pros: "Care, service, concern"
Cons: "Everything was good Stormy, rough air and a safe flight"

Pros: "The flight was short and sweet.chexking in was simple...we just showed our I.d. The crew was friendly and the plane was nice."
Cons: "Nothing really."

Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."

Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."

Cons: "No hubo comida suficiente"

Cons: "Bathroom floors could be better."

Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."

Pros: "Crews are very friendly"

Cons: "Good"

Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."

Cons: "Offered meals for purchase."

Pros: "Very comfortable, no complaints."

Cons: "No delays. And have the terminal bridge in working order"

Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."

Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"

Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"

Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."

Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"

Cons: "Never took it!"

Pros: "Anna from South Africa was funny, and super accomidatinf"

Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"

Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"

Pros: "Happy with the choices of movies available"
Cons: "All was good, possibly add healthier food options"

Cons: "average food. poor corrdination for the connection transfer"

Pros: "The snack variety"
Cons: "My headphone jack was broken :("

Pros: "Fast and comfortable"
Cons: "No tv but understanding"

Pros: "All that one would want."

Pros: "The TV selections"

Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."

Pros: "Flight arrived early!!"

Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"

Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"

Pros: "I would like more detail about traveling companions displayed."

Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."

Pros: "Great experience"

Cons: "nothing"

Cons: "Smooth"

Pros: "Distaff who is very friendly and accommodating."

Pros: "They ran out of food on the plane"

Cons: "Boarding in LA was. Mess"

Pros: "Nice courteous cabin staff."
Cons: "See comment above"

Cons: "Late"

Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"

Pros: "COURTESY"

Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."

Pros: "Smooth. Great Staff"
Cons: "No complaints."

Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."

Pros: "I always have a great experience on Delta! Thank you"

Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."

Pros: "What they offer is OK."

Cons: "2 of my 4 bags, which I checked in, were broken during my travel."

Pros: "Standard"

Pros: "Blankets"

Cons: "Reasonable price"

Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."

Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."

Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."

Pros: "Food and entertainment were great"
Cons: "wish there was more legroom"

Pros: "Many movies too choose from."
Cons: "Not enough space and food was horrible"

Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"

Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"

Pros: "Not much"
Cons: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "It was o k."
Cons: "No complain"

Cons: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."

Pros: "Nothing"
Cons: "It wasn't Cathy Pacific operation."

Cons: "served snacks without drinks or at least water"

Cons: "The breakfast, no hot meal just sugary food."

Pros: "easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."

Cons: "No tv. Small aircraft."

Cons: "Four hour layover on a flight from Edinburgh to Sacramento."

Pros: "Dunno"
Cons: "Dunno"

Cons: "It also didn't happen due to rerouting"

Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"

Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "same as above"

Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"

Pros: "everything"

Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."

Cons: "Forgot to give me my drink"

Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."

Pros: "Service"
Cons: "Everything was perfect"

Pros: "Non"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."

Pros: "On time arrival"
Cons: "Complimentary snacks"

Pros: "Nothing"
Cons: "Worst staff never flying with this airline again"

Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"

Cons: "That there is no internet"

Pros: "Excellent"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."

Pros: "Same as above."
Cons: "Same as above"

Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."

Cons: "Boarding late"

Cons: "The flight got late and then were told its early And I literally had to run terminals after Finding out that my luggage was still missing. It's been two days and I haven't got my luggage yet"

Cons: "The delay"

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pros: "Very comfortable First seat on the E75. Lots of space."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Everything very nice peaple"

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "It was delayed for more then an hour."

Pros: "Nothing"
Cons: "I'll never book AA again."

Pros: "Everything was ok except the Asian hostess"
Cons: "I don't like when I asked the hostess to give me another drink .. she said ok and never gave it to me and when I asked her again she said we are landing .. I was fasting and I break it at 8:06 pm I asked for water and some ginger ale because I have sore throat and coughing didn't stop for the whole trip"

Pros: "nothing"
Cons: "my flight being cancelled"

Pros: "Both planes were delayed"
Cons: "I did not appreciated getting to my destination so late."

Pros: "Very nice and showed concern for safety. That made me feel good."
Cons: "No in flight DirecTV"

Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"

Pros: "I missed my flight due to a delayed flight from denver to Washington. When I arrived I beg if there is a sooner flight to Geneva. They said no more. They book me another flight which has more connections. When I was waiting for my next flight there were actually more flight going and direct to Geneva before my flight. I even ask the gate personel if There is more seats avilable for one of those flight before my flight. They said yes but because I had a luggage it will take time to transfer my luggage and they will end up being delayed. United airlines is HORRIBLE!!! My flight were delayed and with that they should have more consideration for those costumers who were delayed. But instead of being kind and considerate. They had book me a later flight and the worse thing is the itenerary had more connections. Very Exhausting. The other costumer when we were in the line at the costumer service desk some people were given flight which are like 12 hrs away. How Horrible service. I WILL NOT FLY WITH UNITED AIRLINES AGAIN. Very POOR SERVICE."

Pros: "Read above"

Cons: "Cabin temp was extremely warm. I sweated thru my T-shirt like I was at the gym."

Pros: "Lot of space nice flight professional crews"
Cons: "N/A"

Pros: "United flight left without me! I was there in time...45 minutes early... but sitting in another one of their planes waiting to get off the connecting flight!"
Cons: "See above"

Cons: "Temp was way too hot. Made for a long flight."

Cons: "DEN security line was long and slow"

Pros: "nothing"

Cons: "I was very cold!"

Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"

Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "First flight of the day took off late because of a mechanical issue. Couldn't they fix it during the night?"

Pros: "Leg room"
Cons: "Staff in main cabin was nasty"

Cons: "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."

Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Cons: "None"

Pros: "1st class experience was great."
Cons: "Time between load and take off"

Pros: "Ok, since United now serves complimentary Illy coffee, it is much better!! Thank you for the great improvement. Sometimes it's the little things that make a big difference!"

Pros: "Everything was fine."

Pros: "She didn't smile Speak as we boarded Had attitude"

Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"

Pros: "Being extremely punctual."
Cons: "Nothing!"

Pros: "It was on time"
Cons: "Nothing"

Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"

Pros: "Roomy"

Pros: "Do delays everything when smoothly"
Cons: "Took a little long for baggage to be released"

Pros: "Same as above"
Cons: "Same as above"

Pros: "The simplicity of your website."
Cons: "The guy sitting next to me."

Pros: "The TV and very good selection of new movies"
Cons: "The snacks were too little!!"

Pros: "Same as above."
Cons: "None"

Pros: "Everything."

Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"

Cons: "Long waiting time to get luggafe"

Pros: "Not much."
Cons: "After sitting on the tarmac for over an hour we were told by the pilot that we had to go back to the gate to get more fuel! All this because the plane's computer did not agree with the central computer. So: 1) Why didn't the pilot check and fix this discrepancy at the gate? 2) Why did it take more than hour for them to decide what to do? 3) Why did the pilot and cabin crew take over an hour to inform us what was going on? There were many angry people on this flight, including me."

Pros: "Nothing"
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."

Pros: "I like that they waited for me before they took off"

Pros: "Departed on time."
Cons: "Small plane...every seat taken and crowded."

Pros: "Great service"

Pros: "Everything was great"
Cons: "No complaints"

Pros: "The seats on the E175 were more comfortable than those on other RJs."

Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"

Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."

Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."

Pros: "Flight was delayed an hour, so they didn't charge for TV."
Cons: "Flight "attendant" bumped into my shoulder every time she walked by. Splashed with liquids (ice/soda) multiple times by the flight "attendant" running the drink cart, then they skipped past me when it came my turn for a drink. Very cramped cabin."

Pros: "Loved the amenities."

Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"

Pros: "The landing was not good as we had turbulance. Other than that, everything was good."

Cons: "The only snack available was a mix that had dairy. Other airlines, like JetBlue not only have a selection from which to choose, but at least one option is vegan."

Pros: "Not a lot"
Cons: "The fact that we had to get off due to too much fule,didn't make a lot of us comfortable..when it comes to flying,the whole team needs to be on the same page..makes flyers more comfortable..but things do happen.."

Pros: "Same"
Cons: "Same"