Very smooth onboarding and offboarding. Food provided was cold and not the best.
Terrible experience. Staff would not even refill my tea once. While they refilled a fellow Japanese persons wine 7 times. They also lost my luggage. Horrible. Go elsewhere
main courses of the primary meal were not good- the beef dish was really not good-
service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
Excellent service, excellent food and beverage options, plenty of legroom
Check in procedure is harder than with other airlines, infotainment system is outdated
JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it
I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.
Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.
As always, there is that one or two flight attendants that could be better.
Vegetarian options were not that great. However, the crew and service was awesome
Entertainment was good , comfort on airplane easy hoarding food and drinks was good and a friendly and good service of flight staff
I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.
Good airlines btu ORL airport messed up the return flight for me. Checking out a connecting flight pax is unacceptable.
Although the flight was delayed because of the equipment came in late, I still give them excellent service ..good food selection and in flight entertainment were sufficient.. I will continue to fly with them
Staff was rude and loud. No respect for customers unlike the Starflyer Osaka to Haneda sector where service was outstanding. What a stark difference. Maybe United should learn from ANA how to do customer service.
One of the best business class seats I’ve had. The lie flat seats made it comfortable to endure a 12 hour flight. Service was excellent and food was great.
Uh there was a delay, because of the weather. And what took usually an hour flight to Louisville took about 6+ hours. Flight got canceled
My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.
Not the greatest. Our initial flight to Tokyo got cancelled due to mechanical issues, which was unfortunate however they worked quickly to get us on another flight and refunded my seat ticket. We flew with Air Canada back home and it was not a good flight. The crew never gave us our second meal and I was awake the whole flight so I know they did not come by. The flight itself was rocky and seats were uncomfortable. In general, for an international flight, I do not think it is fair that we have to pay extra to pick our own seats. I’ve been on many international flights and always had the option to pick my seat during the booking or at online check-in. Furthermore, if the airline is going to automatically pick your seat, it should seat groups together instead of seating them apart. If I already pay thousands of dollars for a flight, I should have this option included.
I cancelled my flight in March and have been waiting for 3 months for the refund. Both flights have taken off and returned now and still no refund.
Business class seats were quite old. Flight departure was delayed . Food service was good
Our aircraft arrived late into Tokyo from Vancouver, so departure was delayed slightly for cabin cleaning and preparation. After boarding the full flight, we experienced an additional delay due to de-icing, which was an unexpected but necessary step. The pilot advised that the first two hours would likely include light to moderate turbulence, which proved accurate. As a result, cabin service was understandably delayed. This isn’t a complaint — simply a summary of the circumstances. Once we passed through the rough patch, the remainder of the flight was smooth, our pre ordered vegan meals were good and we arrived in YVR close to the expected time. Kudos to the crew for working professionally and diligently throughout the situation. Will fly again long haul with Air Canada.
Terrible, delayed flights lost luggage and lost hotel fees. Missed meetings. Overnight in airport every air canada flight was a cluster mess.
As we were boarding the plane, there was an unknown substance on my seat. We requested that the cabin crew clean the substance off of the seat, but a member by the name of "Julia" asked us, "Why should I clean this mess up?". She then proceeded to ignore us for the duration of the flight, even asking one of her colleagues to serve us during the meal service instead.
Excellent. I could change my flight and cone back a day earlier. Everything was great thanks 😊
Service well, but some problems then the flight has delayed 1h more
Awful. No running water on the plane. Bathroom extremely grimy, panels taped into place. Breakfast eggs with a terrible texture.
