American Airlines, Japan Airlines and ANA have all waived their change and cancellation fees on flights from Tokyo to Illinois. Confirm policies on booking site.
The cheapest ticket to Illinois from Tokyo found in the last 72 hours was $1,076 one-way, and $424 round-trip. The most popular route is from Tokyo to Chicago, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $262.
American Airlines flies most frequently to Chicago from Tokyo. In general, Japan Airlines, ANA and Thai Airways fly the most to Illinois.
Most visitors from Tokyo need to provide a negative COVID-19 test result and/or quarantine to enter Illinois. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Illinois
Visitors from Tokyo are not required to quarantine after entering Illinois.
Visitors from Tokyo must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Illinois.
Current regulations for vaccinated travelers to Illinois: most visitors from Tokyo may enter Illinois but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly from Tokyo to Illinois with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying from Tokyo to Illinois up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.
Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.
Cons: No additional comment
Pros: Wonderful crew
Pros: very good
Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!
Pros: Crew was courteous. Flight in general was uneventful which is a good thing.
Cons: Nothing to criticize. Flight experience was good but not exordinary.
Pros: The flight crew
Cons: More space
Pros: Spacious leg room
Cons: Toilets can be cleaner . And food could be tastier with 2 choices .
Pros: Comfortable and great crew
Pros: Polite crew, got our selected seats, clean
Cons: WiFi didn’t work
Pros: everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!
Cons: Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.
Pros: Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific.
Cons: Cancelled flight
Pros: I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing.
Pros: Great service Timely departure and arrival. JAL is really punctual
Pros: Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection
Cons: Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA
Pros: Comfortable big seats. Great service by crew members. Clean and like new cabin.
Cons: More variety on audio entertainment may be added.
Pros: Best airline I have ever flown.
Pros: Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed.
Pros: customer service spoke English
Cons: 1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)
Pros: Service was excellent!
Cons: It was a great flight!
Pros: Ms Yoshinaga went out of her way to make sure everything was smooth for my experience.
Cons: Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again
Pros: service was excellent. Seating was OK in spite of it being economy.
Cons: One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity.
Pros: Quick local Flight. Left and arrived on time.
Pros: The flight was smooth and the seating was comfortable.
Cons: It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest.
Pros: Fast flight
Cons: No entertainment.
Pros: The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight.
Cons: Small airplane
Pros: Entertainment was good
Cons: Seats were uncomfortable, food was terrible
Pros: Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals.
Cons: The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally.
Pros: This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate
Cons: I think it would be good to put more food that is geared to a more international palate.
Pros: There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow.
Cons: The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread.
Pros: This was an AA flight.I never expect excellent service from AA.
Pros: The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!
Pros: Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you
Pros: Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall.
Cons: Can't think of anything, really.
Pros: I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL.
Pros: Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily.
Cons: One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual.
Pros: Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network.
Pros: flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures
Cons: nothing really
Cons: Food is not that good
Pros: JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied.
Pros: Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience.
Cons: Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode.
Pros: Short flight.
Pros: Comfortable plane, good service
Cons: I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food
Cons: Great flight, great flight staff.
Pros: Awesome crew
Cons: Old seating
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!
Cons: Very uncomfortable seat. A bit rude flight attendant.
Pros: Comfort as usual
Cons: No idea
Pros: Great customer experience is what look for in any service, ANA delivers this in abundance.
Pros: The crew was wonderful. Polite and professional. The meals were very good for economy class.
Cons: The seats felt like there was no padding in the seat. The back was fine.
Pros: Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info
Cons: Other than chairs being more comfortable nothing really
Pros: There was lots of leg room. Crew was nice.
Cons: One of our seats had a broken recliner button.
Cons: A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children.
Pros: Attentive and friendly service, good food, fairly spacious seat.
Pros: Staff was great!
Cons: Food wasn’t the best.
Pros: The cabin crew was great in services
Cons: Priority not thought
Pros: I enjoy ANA and choose to fly with them, normally a good flight
Cons: All our issues were another passenger, not ANA’s fault
Cons: Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline...
Pros: Their service
Pros: Service, staff, and food were all above-average as compared to other companies with whom I've flown
Cons: Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible.
Pros: I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown.
Cons: Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us.
Pros: Nice 777 plane, good snack
Pros: I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!
Cons: In flight meal could be improved
Pros: The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)
Cons: The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort.
Pros: From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!
Cons: The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice..
Pros: Good service
Cons: baggage was broken.
Pros: ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now.
Cons: Nothing to dislike.
Pros: It was short.
Cons: Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again.
Pros: Staff are super kind.
Pros: Seats and service
Cons: No complaints
Pros: Staff were very nice. Very fast service as well.
Cons: Seats were a bit uncomfortable
Pros: the place. new. lots of space for the legs. air inside the plane was better than others.
Cons: kosher food is a no go. you need to improve this. also to hold fruits for vegi clients.
Cons: seat labeling not clear
Cons: Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables.
Pros: The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented.
Cons: The premium economy seat was about average. Comfort okay but not the best for sleep.
Pros: Great service
Cons: Film selection is ok.
Pros: Incredible service
Pros: Free alcohol on international flights is always a plus.
Cons: The movie selection was not as expansive as I've seen previously.
Pros: The crew was very friendly and attentive. The food was generous and very good
Cons: There really wasn't anything I didn't like
Pros: Efficent, courteous and reliable.
Cons: Nothing in particular.
Pros: Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies.
Cons: Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve
Pros: High quality fit out, amazing flight crew, great food.
Cons: Movie selection could be greater.
Pros: Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition.
Pros: My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish.
Pros: I slept most of the way home so didn`t use the entertainment.
Pros: crew was very polite and everything was smooth.
Pros: ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed .
Cons: Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it.
Pros: The crew were fantastic and the meals were pretty good
Cons: Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later.
Pros: Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!
Pros: Modern planes Clean planes Great flight attendants Comfortable seats in economy
Pros: Hello kitty everything!
Cons: Have no recommendations...everything was great
Pros: The crew was fantastic
Cons: I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom.
Pros: Crew was very friendly and plane was on time. Food was good and also had various snacks in between meals. One of the things I liked most was that they had nitenacks in the restroom.
Pros: Crew was awesome! Very attentive and friendly. Food was better than expected. Seating (premium economy) was very comfortable.
Pros: Comfy seats (no need for pillow), large touch screen, generally clean
Cons: Better food. I love airplane meals and been on many different airlines and sad to say, eva air has the worst food out of all of them
Pros: The price. The staff was professional and friendly.
Cons: Everything was good.
Pros: Food & service on the flt was super!!
Cons: Had a baggage issue w my other airline, who had me complete a baggage report, however Eva Air did not have me complete a report, so thought that was going to be an issue getting my bag to Bali?!? We will see in a day or so?!?
Pros: Free food!
Cons: First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip.
Pros: The crew was very good at serving the meal. The crew did a great job telling passengers to get back in their seats when they were standing up while we were on the run way after landing.
Pros: Crew was great and food was good toom
Cons: Might be out of your control but the turbulence got pretty rough at times and was alot more than any of my flights I've been on.
Cons: The flight was great
Pros: Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft.
Pros: EVA Air is an excellent overall airline.
Pros: Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful.
Pros: EVA Air has just got it figured out, solid from boarding to departure
Cons: Faster airplanes, or I could pick shorter trips
Pros: Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful.
Pros: Very comfortable flight, many amenities included. Meals were excellent. Hospitality was exceptionable.
Pros: The plane wasn't full and we could spread out. Food was fine.
Pros: Flight left on time , flight attendants made the flight great
Pros: The specifically enjoy the 1st class treatment and excellent foods served by the flight attendants. By pure coincident, a passenger fainted near me, I was able to see the professionalism displayed by the flight attendents.
Pros: Was a way home. Bathroom clean
Cons: Food was terrible. I’ve flown with Eva many times but the food is worse than ever. If your Chinese you can put seat back in meal service but if not Chinese must obey rules. The entertainment has very little to offer for such a long flight. So board. The seat is very uncomfortable and deflated seat is painful to my back. Flight overbooked in economy and many seats available elsewhere, they should offer for a little more money but leave empty while everyone is crammed like sardines
Pros: I like the whole round trip flight. from smooth and fast boarding process to big leg room for my premium economy seat. Food are good with 2 choises and staff are pleasant.
Cons: Nothing I don’t like
Pros: Feeling much better than others
Pros: plenty of movies to watch.
Cons: the second meal options were not to my liking. I chose Pasta, but i did NOT like the pasta meal: Too much pasta, not enough chicken.
Pros: My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!
Pros: Great crew, impressive washrooms, food was wholesome and warm
Cons: My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY.
Pros: Everything about my flights..
Cons: None.. they were very acoomodating of my request esp my seats
Pros: Everything is perfect
Pros: I liked that the Airline was very accommodating in arranging an alternate flight for me, after they caused me to miss my Connecting flight in Taipei, due to the delay in Hong Kong. I didn't mind being redirected through Seattle first, and then on to Chicago, but. . . . .
Cons: The 1hr, 40 minute delay in Hong Kong ended up costing me 11 hours of additional travel time to reach my final destination. The Airline arranged for the last leg of my flight to Chicago from Seattle to be on a different Airline, and it wasn't so comfortable. Arrangements were made by the airline in Taipei for my flight out of Chicago for me also, but with a 4 hours layover and on a "Standby" condition. This I didn't understand because there was a much earlier flight leaving Chicago on this same airline and it wasn't full. Staff at the ticket counter did eventually correct it to the earlier flight for me.
Pros: I Like the AirPlane d staff but not d food.There food should needs improvements it looks ordinary.
Cons: Absolutely their “FooD” a lot of riders or my friends & family complains their food.
Pros: Seat is comfortable, washroom very clean
Cons: So far none since this is my second time in Evaa Air.
Cons: We love there service no complaints
Pros: First time flying , smooth journey, nice in plane entertainment, food, crew etc
Cons: TAIWAN airport has free half day tours.
Pros: Thick blanket, toothbrush & toothpaste, eyes cover for sleeping, on time boarding, excellent overall
Pros: food is good
Cons: night hour flight
Pros: Comfortable flight. Crew were friendly and attentitive.
Cons: English speaking movie content was sub par.
Pros: everything done well and professionally
Pros: Crew were attentive.though tone of voice is not friendly the one doing announcement lady
Cons: Food is good though not as good before. Porridge was good though!
Pros: Love this airline! Their efficiency is amazing and the customer service was just as great!
Cons: Feel comfortable
Pros: great service!
Cons: The food was not as good and they could have offered more drink/water service.
Pros: Comfortable seats. Godd leg room. Nice staffs. People sre friendly. Clean bathrooms all througout the flight. Impressive airline
Pros: Services were excellent. My daughter spilled her drinks on me, and I didn't have any change of clothes, asked for help and get pants from the crew to change.
Pros: Flight attendants very nice.
Cons: Old movies. Need more drink service on 14 hour flight.
Pros: Overall good flight. You get what you pay for. Staff was wonderful.
Cons: In flight entertainment could have been a bit better, but other than that it was a good flight.
Cons: Sitting for 15 hrs
Pros: Crew attention to detail, comfort, food, overall experience, clean restrooms
Pros: GOOD FLIGHT
Cons: We need new moves. There were a lot of old movies
Pros: We really enjoyed this airline
Pros: comfortable seats. Crew was friendly. Food was good.
Cons: cannot think of any. I am Qatar airways fan
Pros: To long lay over
Cons: Direct flight from South Africa to USA
Cons: Very happy on Doha to ORD
Pros: The entertainment was good.
Cons: The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app.
Cons: Food was atrocious!
Pros: Stuff are so excellent clean plane good food
Pros: The Service is always great, entertainment system is great and the food is even good.
Cons: I liked everything!
Pros: Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough.
Cons: (1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago.
Pros: Good staff and service
Pros: Hospitality and food.
Cons: Seats are not comfortable.
Pros: The Crew The Food
Cons: The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey.
Pros: Everything was great
Cons: Everything qas great
Pros: I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach.
Cons: The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing.
Cons: Seats are way uncomfortable and small
Pros: Friendliness of staff. Cleanliness
Cons: The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!
Pros: Very organized, helpful staff, they also provide lots of entertainment and food
Cons: Dirty old plane
Pros: I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway
Cons: The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again.
Pros: Soft blankets, seats were okay, crew was wonderful.
Cons: No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight.
Cons: Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable
Cons: The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best.
Pros: Seats are comfortable with sufficient leg space and overall ambience of the cabin.
Cons: I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory.
Pros: Nothing at all
Pros: First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI).
Cons: The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!
Cons: On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets
Pros: Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare.
Cons: Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy.
Cons: No WiFi
Pros: The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport.
Cons: I had a little trouble with the dvd monitor.
Cons: Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food.....
Pros: As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available
Pros: Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again.
Pros: Good staff and service.
Cons: Too long a flight and require more leg room and reclining seats to be more comfortable.
Cons: No good movies on the flight. The crew hardly interacts. The food sucks and they served sausage to me even though I was a vegetarian and they said they didn't have anything else. The headrest kept falling off .
Pros: It was my first time traveling on business class and I had an amazing experience, friendly and helpful crew, they always made sure that I was doing fine and if I needed anything or any help. Healthy options on they food menu and delicious food and beverages. I am looking forward to traveling with Qatar airways again in the future.
Cons: Would prefer more options on they entertainment menu.
Pros: Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful.
Cons: I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)
Cons: Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting
Pros: Food was good.
Cons: The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight.
Cons: The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed.
Pros: Leg room. Free booze. Personalized attention
Cons: The thought of flying American carriers afterwards
Pros: Plane wasn't full, which was nice.
Cons: Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight.
Pros: Please see above
Cons: Please see above
Pros: Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight.
Cons: Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight.
Pros: It was a quiet flight
Cons: All good
Pros: comfortable seats. Flight duration was good. Layover was little longer. Overall good experience
Cons: The crew wasn’t that friendly! Neither when boarding as in the plane
Pros: The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off
Cons: too many little children
Pros: Entertainment was exhaustive and entertaining
Cons: Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F.
Pros: Friendly crew, delicious food and the entertainment was above board.
Pros: Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones.
Cons: The food was poor quality, overcooked and even though I'd ordered a vegan meal, did not receive it. Crew was just okay. Completely disappeared after 1st meal; no water/juice service unless you went back to the back and asked for it. Overall was very disappointed based on previous reviews. This was a "meh" mediocre experience!
Cons: Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time.
Cons: cabin crew's service - men far behind women esp.when serving food. Not up to the mark.
Pros: Excellent food, entertainment options, staff was great with the exception of one. Plane entertainment technology varies from route to route.
Cons: Dubai airport is highly disappointing. The bathroom situation is atrocious! I am not exaggerating when I say I waited in line of 25 and 35 women two different times! The men’s situation isn’t ideal but is no where near the problem that is the women’s restrooms. The boarding process is mildly confusing - there is no public drinking fountains but if you buy water you are not allowed to take it to your gate. This info isn’t posted anywhere and makes no sense bc you purchased the water after you were checked through security. Also this rule truly only applies to women. A stewardess showed preferential treatment to someone who looked more native than us and then didn’t apologize. I understood the customer was upset so the flight attendant was trying to pacify the lady/couple but at least apologize for being rude. Dubai airport very much favors men and I would never travel without my husband. I would fly Emirates again but it won’t be my top choice and I won’t be going back to the Dubai airport anytime soon.
Pros: Crew, food, service
Cons: No respect from other passengers, lots of kicking seats, pulling on seats, babies crying. I will not take an Emirates flight from Dubai to Chicago again. I will choose another airline.
Pros: Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices.
Cons: No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced
Pros: I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later.
Cons: Lactose free meal was disgusting.
Pros: Love the idea of informing every leg of my flight. Thanks
Cons: Not many old Bollywood movies to select from...
Pros: The seating had enough room which made us feel comfortable. Also, the food is is per expectations
Pros: I liked the meals
Cons: It was hard to push my chair back
Pros: The entertainment, seats, and food were all good.
Cons: My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by.
Pros: Seat comfort and some cabin crew we're really kind
Cons: My screen was not very responsive to touch. Was challenging to navigate. I couldn't clearly hear the PA announcements
Pros: Hospitality and food
Cons: Seat assignment and boarding process
Pros: Crew were very competent and nice.
Cons: There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking.
Pros: Good Price with on first priority
Pros: Friendly crew
Pros: Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)
Cons: Usually I have enjoyed the food but the food on the return flight was not palatable.
Pros: Once again, the food and entertainment selections were what I liked the most about the flight.
Cons: The crew were a bit impatient with the passengers. There was a lady travelling with an infant, and she was not sure how to fasten the seat belt on the baby. It seemed to me that the stewardess was impatient in dealing with the passenger.
Pros: Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you.
Cons: 70 minutes waiting on tarmac for no obvious reason before 15 + hours flight is not nice, perfect weather, plane 4 hours before take off ready , but ATC allowed 14 small planes to over take us....Dubai airport big disappointment, not enough clean restrooms, overpriced ,not enough food courts ,only retail and duty free, boarding took double time than usual....for me no more Dubai,
Pros: Flights were booked back in May and Emirates did not make major schedule changes
Cons: Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service.
Pros: Great selection of entertainment available.
Cons: Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew.
Pros: On time and cheap flight
Pros: I did not like the vegetarian food that was offered
Pros: The staff was very friendly
Cons: food choices and entertainment options could be better
Cons: We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad.
Pros: Flight was clean that's pretty much it.
Cons: Medicore service tryed almost all major airlines this was the worst service.
Pros: Excellent crew and entertainment
Cons: Restrooms needed cleaning And Boarding were unorganized
Cons: Seats were old and in row 44 & 45 would not reclineand others reclined too far.
Pros: good crew, prompt timing, good food
Cons: long transit in Dubai
Cons: Leg space is very little.. Rest rooms were messy after a while.
Cons: Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me.
Cons: Last minute surprise with re-routing to Chicago. Few options provided on Changed booking.
Cons: Half way through the flight my bulkhead seat pop up screen would not remain in upright locked position so I had hold it up with extra pillows
Pros: Very helpful crew
Cons: I like almost every thing.
Pros: Kind flight attendants food.
Cons: Too crowded.
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