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Japan airlines new suites and the service is top quality

My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. For the rest of my life, I will always steer people away from your dirty company.

They finally connected us to this flight nearly two hours later, but I guessed we might still be able to go home as planned.

It was smooth and quiet both ways. Staff was attentive and very friendly.

Horrible and the food was disgusting as well as the delays for the flights and luggage

It was super duper delayed but Japan Airilnes service is great to be fair specially their attendants are very polite, pleasant and nice ! Food is good also.

I always enjoy flying with Japanese Airlines. The whole experience is always a pleasure. This flight was no exception. Thank you Kayak for making it so easy to decide.

service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger

The flights were on time and the cabin crew were very nice. The only downside was that the food was not good

Food was excellent, the crew was exceptionally friendly, and the seats were comfortable. Bathroom were also kept very clean and odor free.

For a late night flight, the lights were kept on for a long time so it was hard to sleep. They also served the food late. But most frustrating is that I had booked an aisle seat on Kayak but the airline changed it to a middle seat.

My son flew and had a great experience.. thank you for taking care of my baby

Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.

As always, there is that one or two flight attendants that could be better.

I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.

I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.

Good airlines btu ORL airport messed up the return flight for me. Checking out a connecting flight pax is unacceptable.

Staff was rude and loud. No respect for customers unlike the Starflyer Osaka to Haneda sector where service was outstanding. What a stark difference. Maybe United should learn from ANA how to do customer service.

Uh there was a delay, because of the weather. And what took usually an hour flight to Louisville took about 6+ hours. Flight got canceled

Crew was professional. Never enough leg room for 12 hour overnight flight.