|Flights Arrive in||London|
|Flights Depart from||Tokyo|
|Airlines||Etihad Airways, LOT Polish Airlines, ANA, SWISS, KLM, British Airways|
Pros: Crew was cordial
Cons: Check-in - it took 2 hrs to check our bags
Cons: My baggage is missed on my trip
Pros: Seat are too narrow, leg room was ok, plane temperature was too warm.
Cons: Flight take off was delayed by almost an hour.
Pros: On time flight
Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.
Pros: All service and cresws are friendly
Cons: Just keep it up
Cons: Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)
Pros: Sitting by myself.
Cons: Not being late by 4+ hours at my final destination and having to do one extra flight.
Pros: Complimentary upgrade to business class - wonderful!
Cons: Delightful service and food.
Pros: The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice.
Pros: Seat on aisle
Cons: Not being late for my second flight
Pros: Crew was amazing and very comfortable seat
Cons: Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines
Pros: The crew are great!
Cons: Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly.
Pros: Crew was great. Economy premium was definitely worth the extra cost
Cons: I wish the flight wasn't 13 hours haha
Pros: Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done.
Cons: The food and the drink selection.
Pros: The food and the crew were great.
Cons: I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest.
Cons: Missed flight. Misplaced checked bag. Filed complaint with Swiss.
Cons: The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets.
Pros: Outstanding service by the crew.
Cons: Seats in economy area little cramped
Cons: Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket.
Pros: The crew was amazing
Pros: The flight crew was so friendly and the food was really good.
Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!
Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib
Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.
Cons: Everything was very good.
Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met
Cons: We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie.
Pros: I reached my distanation safe
Cons: Newer and cleaner plane better entertainment
Cons: If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee
Pros: Entertainment was good.
Cons: The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight.
Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Pros: Good beverage service.
Cons: Over an hour delayj for departure.
Pros: Food, entertainment and crew was exceptionally friendly.
Cons: Seats not great for such a long flight.
Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Cons: Pay attention to passengers.
Pros: The cabin staff were extremely caring.
Pros: The crew
Cons: The seats were substantially more cramped than the other flight.
Pros: Seats were comfortable, crew was good
Pros: Crew was good. The food was good quality.
Cons: Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub.
Pros: Outstanding service by the crew.
Cons: Seats in economy area little cramped
Pros: It was fine - overall pleasant/nothing.
Cons: It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy.
Pros: The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry.
Cons: The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room.
Pros: The flight was ok, nothing special.
Cons: The landing was a little rough, we took a bit of turbulence and it was not pleasant.
Pros: The food was amazing
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