Boarded too early and left late. Long delay waiting for bus to terminal in DC
This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable.
Amazing entertainment selection, comfortable.
Everything about the flight was great
Didn't make the flight because the flight to London was cancelled.
Standard, quick domestic flight home. Nothing special.
Crew was great and took care of my carry-on as all the space near my seat was full, so she brought it back to the front and stowed it for me.
Seats were small, as typically horrible on flights these days. In-flight movies are normally free over a 5 hour flight, but that didnt seem to be the case, not a bad thing as overnight everyone slept, however my screen was unable to shut off so we had to cover it with a blanket to block the light.
Horrible communicatuon between the crew and passengers. Poor entertainment and comfort. The delay in Chicago was poorly updated and once the plane landed the flight taxied for upwards of a half hour.
Staff were respectful Plane was warm enough Left on time Extended leg room seats were actually comfortable Not next to toilets
Food was somewhat disappointing. Ordered a gluten free meal which somehow turned into a vegetarian meal - that was disappointing.
Boarded in, then boarded out. Told aircraft was not inspected then delayed by ~2 hours due to bolts loose in a wing plate despite brand new aircraft
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