It was an early flight, but the crew was late for almost 2 hours. No notification in advanced so we all had to wait. If they knew they will be late, they could have send an notification so we would not have to rush to the airport at 5 am and then wait until 9 am.
I was lucky and got a emergency row seat without having to pay, never selected my seat so I guess no one ponied up the extra cash to do so and I lucked out.
At Toronto International the staff was disorganized, telling people with flights 1 hr and 15 min away to skip the line at the check in counter because there wasn't enough time to wait in line.
Rouge charges for baggage fee, no tv's on board (you can only rent an ipad for $10), less leg room, run out of food options often, sucks if you're in the back.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.
I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help.
I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos.
My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided.
Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.
Due to a back up at the airport I almost missed my flight and none of the staff seemed like they cared at all. And it wasn't just me, it was basically everyone who had to go through customs. Then we sat on the plane for two hours while they tried to fix the back door, and then refuel. There wasn't enough food on the plane for anyone, which I didn't think was proper after holding us up an extra 2 hours. Also no entertainment
Its kind of ridiculous that u would take all that away and charge for baggage on top!!! We should be allowed at least one bag!!!! At least bundle all the expenses into our fare so we feel like u care about our flight!!! At least you're offereing us something more for our hard earned dollar!!!!! Come on Air Canada, figure it out!!! No meals anymore on any glights either? Wtf????
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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