From the boarding crew to the FAs was such a good team. All with smiles and positive energy. The pilots made an announcement of us waiting on some passengers who were late landing and I didn’t hear one person feel like it was an inconvenience which was wonderful. Massive kudos to all that worked that flight. Everyone was united. 😊💙
My return flight to Honolulu (UA 1170) was on a 777-200. I’d forgotten the weird seating arrangement in first-class (2-2-2); I was in 1B, so I faced the passenger in 1C. Unfortunately, there was a problem with the flight computer, so we left LA an hour late (6:05pm). The meal I chose was Korean BBQ Glazed short rib. It was served with a nice salad and fried rice. This meal was better than breakfast on the outgoing leg. All in all, a decent flying experience. Ratings: 777: 3.75, food: 3.5, service: 5 (out of 5).
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Tired of being nickel and dimed for every little thing, especially carry-on luggage.
If there is an hour delay, and only one announcement is made regarding why, “a dirty plane” and “we are waiting for the Captain to board”and the screen keeps stating “on time” , and 100 people risk missing connections- who are then told to rent cars, run fast, or get a hotel room… well, that’s poorly managed by a team with no real training. Communicate more and better.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
Flight pulled out on time but sat on runway for 30 mins. It was extremely cold in the aircraft despite wearing a winter coat. Surprisingly they had a vegetarian meal but could have some better snack choices for a 8 hour flight.
For a 5 1/2 hour flite i considered the "business class" to be subpar. The seats were just ok, no amenities, really nothing more than a long domestic flight. Frankly disappointed.
More choices on snacks. Built-in video screen to enjoy entertainment choices.
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
A couple ladies from the crew were so rude and nasty. Thought they were mad at having to be there especially if you asked a question. This will make me think twice next time if I book a flight with you.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
This flight was late and did not meet the connecting flight.
Being back games on the in-flight entertainment. Also your flight attendants need a break, raise, or overall attitude adjustment.
