Daily cleaning, installation of cabin HEPA filters on flights from Tucson to Shanghai Pu Dong
China has restricted entry and transit to all travelers except Chinese nationals, Hong Kong, Macau, or Taiwan passport holders, and travelers with diplomatic, service, courtesy, or C visas, or visas issued after March 28, 2020.
China has suspended all direct flights from the UK.
Foreign nationals with residence permit with the purpose of work, personal matter and reunion can re-enter China. Holders of expired residence permits can apply for a new one.
Foreign nationals coming to the mainland of China for necessary economic, trade, scientific or technological activities, or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Foreign nationals must complete a "Health Declaration Form" and present upon arrival.
Chinese nationals arriving from Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Rep., Chad, Colombia, Republic of the Congo, Democratic Republic of the Congo, Costa Rica, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Estonia, Eswatini (Swaziland), Gabon, Gambia, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Hungary, Iran, Israel, Japan, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Niger, Nigeria, North Macedonia, Oman, Palestine, Panama, Peru, Poland, Portugal, Qatar, Romania, Rwanda, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sri Lanka, St. Vincent and the Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tunisia, Uganda, Ukraine, Uruguay, Uzbekistan, Vietnam or Zambia must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Chinese nationals arriving from the following countries will need a COVID-19 nucleic acid test result issued within 3 days prior to departure to generate this code.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a medical certificate with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 3 days before departure
Travelers arriving from Taiwan must have a medical certificate with a negative COVID-19 nucleic acid test result issued at most 72 hours before departure.
Travelers arriving from Argentina, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Ethiopia, Finland, France, Germany, Greece, Iceland, India, Indonesia, Iraq, Ireland, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Malaysia, Mauritius, Mexico, Namibia, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Russia, Saudi Arabia, South Africa, Spain, Syria, Switzerland, Thailand, Turkey, UAE, UK, US or Zimbabwe must have a green QR code with a must declare their health status for 14 days in the WeChat app "FANG YI JIAN KANG MA GUO JI BAN". A green QR code generated from the program must be presented before departure. Travelers arriving from the following countries will need a COVID-19 nucleic acid test result issued within 48 hours and a negative IgM anti-body test result issued at most 48 hours prior departure prior to departure to generate this code. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Foreign nationals arriving from the abovementioned countries must have a Health Declaration Form issued by a Chinese embassy or consulate. The form can be obtained with a negative Coronavirus (COVID-19) nucleic acid test result issued at most 48 hours before departure and a negative IgM anti-body test result issued at most 48 hours before departure. Travelers not arriving directly in China must repeat both tests in the transit countries and obtain a new Health Declaration Form in each transit country.
Travelers arriving at Beijing (PEK), Guangzhou (CAN), Shanghai Hongqiao (SHA), Shanghai Pudong (PVG), Shenzhen (SZX) or Xiamen (XMN) are subject to medical screening and quarantine for 14 days.
Airline crew with a layover at the above airports must undergo NAT inside the passenger terminal, then self-isolate at their hotel temporarily before acquiring the NAT results.
There are currently 643 active cases of COVID-19 diagnosed in CN and 4,833 deaths as of Feb 24 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 21h 15m.
In the past 3 days, the cheapest round-trip tickets were found on Air Canada ($4,011) and United Airlines ($5,645)
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Tucson to Shanghai Pudong Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Shanghai Pudong Airport from Tucson is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Shanghai Pudong Airport with an airline and back to Tucson with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Shanghai Pudong Airport from Tucson up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Cons: "Seat power charger didn’t work"
Pros: "Great crew. Old plane but comfy"
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Cons: "The flight was delayed over two hours"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Amazing crew"
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Pros: "Crew were great, on time, helpful, friendly."
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "The food not so much breadddd"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Cons: "Small airplane, noissy"
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Cons: "Force me to take a bad seat"
Pros: "Great service, very comfortable."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Distaff who is very friendly and accommodating."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Exceptional flight staff -"
Cons: "Flight delayed"
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Pros: "Great Service and amenities for a great price!"
Pros: "The flight was good, but the flight attendants were friendly and fun making it better than usual."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Very friendly crew - clear communication & updates regarding delays."
Cons: "No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into."
Cons: "No tvs."
Pros: "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
Pros: "Staff did a good job boarding the plane."
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Pros: "Free movies, lots of leg room, interesting for purchase food items."
Cons: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "tout est à revoir !"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Boarding clusterf..."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Flight was in time"
Cons: "They lost my luggage :("
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Great service"
Cons: "Tiny uncomfortable seats."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "Nice staff, very professional and helpful."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Pros: "Efficient on and off Staff polite and helpful"
Pros: "On time departure and arrival"
Pros: "Airplane staff were good"
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "Crew were great"
Cons: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Cons: "My wifi was not working for the entire trip!"
Pros: "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Cons: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Pros: "Air Canada Rouge is last airline choice I would make"
Cons: "direct flight"
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "55 minutes before flight, after getting boarding pass they refused to accept baggage. Had to overnight at my expense."
Cons: "Entertainment system didn't work, but only at my seat, after rebooting from electrical problem."
Pros: "Good meals and services with beverages"
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "on time, friendly staff"
Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."
Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."
Cons: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."
Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."
Pros: "The employees were friendly and professional."
Cons: "The plane was extremely cold, more so than any other I've been on. It made it hard to get comfortable."
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Pros: "there was an incident before take off with a man and woman arguing on the plane. she seemed drunk and he ended up punching her in the head. the crew called security and they were asked to leave. never saw them again. excellent handling by Air flight attendants and security"
Cons: "no access to news channels on tv"
Pros: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Cons: "Nothing for now."
Pros: "It was on time and they served drinks."
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Clean cabin, nice airplane"
Cons: "The plane was late enough to turn a commuter flight into a complete waste of an afternoon!"
Pros: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Cons: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Pros: "Flight was on time. Flight attendants were pleasent."
Pros: "very pleasant"
Cons: "nothing really"
Pros: "The crew was especially friendly and helpful."
Pros: "The crew and food were fine."
Cons: "They don't adequately warn you that you need to download an app to use entertainment system before you get on board. The wifi in the airport is terrible so not able to download app for all devices. The entertainment choices were very limited. For such a long flight, they should add more choices. Would not recommend Air Canada for light to/from Europe."
Pros: "Entertainment and Food on Board was better than US carriers. Campbell Soup, Chicken Noodle Soup was not hot enough and not enough broth, Cheese was ok."
Cons: "We had yet another weather delay. Why put us on the Aiplane just to sit on the runway, Ground Stiop! The Custom process is not well explained and takes far too long. Very Bad! Because of all the delays for weather and a tight connection at Toronto we lost our Luggage. One day later at 11:00 pm we finally have our luggage. Bad!"
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "Great service good food and drinks love it!"
Cons: "There was a baby kept crying the whole trip but I know that's something you can't help. Hahaha but everything else was good"
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "map was broken halfway into flight"
Pros: "The service was friendly, eventhough I was forced to check in my carry on."
Cons: "I checked in 5hrs early to find out that I had to check in my carry on. To my disappointment, as I finally boarded, I noticed that LOTS of people had carry ons that were either the same size or larger. As we landed, the passenger next to asked me to help take her carry on down from the top storage area (as it was extremely heavy). Her bag could've been 50lbs! The plane was over burdened with people's carry ons. What disappoints me the most is that I checked in early, but my carry on did not make it aboard the plane while other people's carry on did!"
Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
Pros: "chairs a little bigger"
Cons: "the staff are indifferent to a point of being rude. The food is dismal and their cost cutting measures really reflect how bad it has become. It functions like a budget airline now. Try to learn a thing or two from the airlines like Cathay Pacific, Singapore airlines and Qatar airlines."
Cons: "I asked a crew member to find me a empty space near me so that i don't need to store my luggage in the way way back, and she said she was too short to open and close those overhead bins. SERIOUSLY, HOW DID YOU GET THE DAMN JOB"
Pros: "The service was good on the flight."
Cons: "The delay... I don't think that was air Canada's fault though. The weather had an effect on that."
Cons: "The entertainment very bad the tv was yellow"
Pros: "They changed my seat twice to accommodate mother's with children. Lost my window seat. Told me no more room for carry on bag. Was my only bag cause doesn't want to go to baggage claim. Cost me extra 45 mins claiming my bag."
Cons: "Not take away my carry on bag at gate (was not a size problem), don't change people's seats."
Pros: "Crew is always great with United."
Pros: "Timely flight. Smooth and easy check in."
Pros: "Everything was on time and as far as flights go, it was uneventful which is what you want on a long haul flight such as this."
Cons: "Food options have gotten old as I have taken this trip many times for work, maybe mixing up the choices a bit."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Pros: "Supe easy flight."
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Pros: "The staff was courteous and efficient. The entertainment selections were diverse. The seating was adequate for a long haul flight."
Cons: "The check-in process took 50 minutes at the counter as the staff told me that I needed a visa for China (transit) while that info was incorrect. I had to deal with online customer service while the person at the counter couldn’t help. It finally took 3 people at the counter to send me away. Once on the plane for a 14+ hour flight, I couldn’t use the bathrooms freely as they were filthy. The staff obviously didn’t maintain the bathrooms during the entire flight. The food served made me wish that I had bought take-out food for 3-meals prior to my boarding. the quantity of food was inadequate for the long flight as well. 1 extra snack would have been appreciated. I will likely book my future trans-Pacific flights with another airline."
Pros: "The ease of boarding and plenty of room."
Cons: "Only that the man sitting next to me kept the light on. It was an early morning flight."
Pros: "crew was apologetic"
Cons: "no movie service, no wifi. this is the 3rd time this has happened to me on an international flight to China on United. so bad. every other airline has it all together"
Pros: "On time departure"
Cons: "Entertainment system Completely broken for full duration of flight. Individual screen also broken as well as seat Broken 19C"
Pros: "- Crew was attentive."
Cons: "- Personal device entertainment was intermittently functional, had to use the poor onboard display for entertainment. - Internet access was $39.99 for the length of the trip, that price is ridiculous."
Pros: "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
Pros: "Can keep electronic devices on in flight mode. Had power outlets, very nice!"
Cons: "Boading horrible mess. A second flight was boarding using same audio system. And no elite flyer pre boading in SFO"
Pros: "Very nice flight attendant and the landing was very smooth."
Cons: "I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks."
Pros: "On time arrival in China. Good entertainment options for my iPad, better than seat back display"
Cons: "The usual lack of attentiveness by United Flight crew"
Pros: "Good thing it was first thing in the morning."
Pros: "Flight left and landed on time. In flight entertainment worked."
Cons: "In flight food made me sick later in the flight."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Cons: "Preboarding wasent allowed. They forced me to check my bag in even though it was made for airplanes. Rude customer service. Flight was delayed."
Pros: "Food choices"
Cons: "Average service"
Cons: "WiFi for $39.99, used to be $19.99 before."
Pros: "Coustumer Service"
Pros: "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
Cons: "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
Pros: "The fact that no one was seated next to me"
Cons: "Everything else. Got to SFO later than I was SUPPOSED to get to PDX, my final destination. Supposedly due to weather. Not a cloud in the sky......"
Pros: "Friendly staff, smooth flight"
Cons: "The flight delay was terrible"
Pros: "It was wonderful plenty of space, legroom"
Pros: "Everything worked out just fine"
Pros: "The captain of the plane was polite and kind."
Cons: "The weather in SF delayed is so very long while the airport staff were rather rude at both airports. And after all that, my bag did not make it on my connecting flight- or maybe it did but you guys texted me it didn't via your little app- and I had to go back for it mysef the next day becuase you would not deliver it or help me find it. wanted to be compensated for my long and horrible ordeal."
Pros: "Getting from A to B safely. Some of the crew were extremely helpful and sweet."
Cons: "The poor guy next to me had a TV screen that was not functioning properly. He could only watch Lion King because the top right part of his screen would not register his touch. 15 hours with no entertainment."
Pros: "I was never able to take the flight because of a significant delay in arrival in Tucson and subsequent arrival in Chicago."
Pros: "Connecting flights in China need more of a layover I missed my connecting flight not happy it was a disaster going through immigration takes forever in Shanghai .."
Cons: "That i got stuck in China for 2 days"
Cons: "i booked my flight on Kayak and immediately been cancelled dunno why"
Pros: "Helpful employees"
Cons: "Being charged for internet access. Cramped seating."
Pros: "Pros: flight landed early Boarding was easy. Flight was smooth"
Cons: "Was FAR too cold on the plane. The way bags were being distributed the large carry ons from under the plane after landing was unorganized and poorly planned. Tried to reschedule my flight, to do so is a cost of $200 not including the price difference in having to buy a new ticket. May not be flying United anymore"
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Pros: "We landed."
Cons: "I sat in 3A. Almost every passenger getting onboard hit me with his or her bag. The guy across the aisle stepped on my foot. There simply was not enough room for people to move in the aisle."
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Cons: "The seats are tiny. If you drio something, you can't reach down to pick it up. The food was burnt. The app isn't downloadable in China. The overall experience makes me not want to ever fly United again."
Pros: "Not much, crew was pleasant enough."
Cons: "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Cons: "Food. It is a very long time and there no food enough"
Cons: "My 7 year old first time flying and only had 1/2 a window view. Other passenger closed it, not knowing we were looking out. But for a short flight, pretty comfortable."
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Airlines flying from Tucson to Shanghai Pu Dong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tucson to Shanghai Pu Dong
Masks required on board, masks provided on flights from Tucson to Shanghai Pu Dong
Social distancing seating
Middle seats unavailable to book on flights from Tucson to Shanghai Pu Dong
Testing for antibodies, testing for symptoms for flights from Tucson to Shanghai Pu Dong
Waiving of change fees. Search flexible flights from Tucson to Shanghai Pu Dong