Flight was delayed an hour
It was a smooth clean flight. We really enjoyed our trip.
Love the experience, a little bummed about the AA flights. Its great to have more flexibility with times, but its not the same customer experience. (Mix of snacks, entertainment, free wifi. It seems more of a benefit in terms of experience for AA customers now flying JetBlue that the other way around
The flight was ok, the baggage claim took almost 2 hours. :(
Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Pros: "I love JetBlue! Roomy, well-appointed, great amenities and clean."
Cons: "Audio on TV was bad."
Pros: "Seat room was great."
Cons: "Boarding the plane in Punta Cana was hot and uncomfortable. The flight was also delayed two hours making my travel day much longer than expected."
Cons: "We sat on the plane for an hour for a broken seat table. The internet didn’t work the whole flight"
Cons: "Update delays earlier. There was no plane at the gate. We knew it would be delayed especially with the weather in Denver. Honesty earlier."
Cons: "Plane delayed for 3 hours, poor communication explaining change of boarding times that were constantly pushed back."
Pros: "Crew was informative and nice"
Pros: "Departure was on time. Flight Attendants very courteous and helpful. Seats with plenty of leg room."
Cons: "Keep it up!! I will flight JetBlue again"
Pros: "Crew, plane, amenities"
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Everyone was very nice"
Cons: "Staff was very informative."
Pros: "On time and quick boarding. The ticketing and gate agent Joel was fantastic."
Cons: "The flight attendant in the front of the plane was not friendly from boarding throughout the flight. He witnessed a woman move the snack s to accommodate her carry on and waited until the plane was full to reprimand here. He didn't even say please he just blurted "Don't ever do that again"! His arms were constantly crossed and legs tapping in an aggravated and defensive manner. Maybe he should ne be on the early flight. Other than that the seat backs were to short and flight media was inoperative. Then on the way out when I thanked Jay he was non responsive. I felt like he was being inconvenienced by our presence. If you ask me he was even rude with his coworkers on the phone. I'm glad it was only a 55 min flight. Two sentence's for what was good and all of this for one person that made it a bad experience."
Pros: "Long Beach airport is awesome. Small quick easy. JetBlue is equally as awesome. Great customer service, reasonable prices, easy travel."
Pros: "I love the fast service, and the willingness of the staff to help customers onto the flight. I loved the snacks and variety of drinks JETBLUE offered whilst on the airplane. The team on flight 421 was superb. They were courteous, knowledgeable, very accommodating in particular the steward by the name of TONY."
Cons: "Everything from start to finish, from check in to departure was excellent."
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Decent leg space in economy"
Cons: "The cabin was too cold, and no hot drinks were available due to a malfunction. Blankets ran out."
Pros: "I like the flight attendants but one of of them in particular was really nice"
Cons: "The flight attendant was rude and they would stomp thier feets while walking throught the airplane waking everyone up."
Pros: "Friendly crew & pilot!"
Pros: "Nothing. I was not in this flight. It was booked errorenously."
Cons: "Nothing. I was not in this flight. It was booked errorenously."
Cons: "Didn't get movies till half way through the flight.. no wifi. Same as my last jet blue flight.. The staff promised a $15 voucher or some nonsense. It seems that their entertainment system is more often than not non functioning."
Pros: "Very smooth pleasant flight"
Pros: "Crew was great."
Cons: "The seatback tv was not working well and the Wifi was so bad it wouldn't even stream music the first 3 hours of the flight."
Pros: "Flight was steady, entertainment was great, and it was comfortable."
Pros: "Checking in"
Cons: "Delayed on take off"
Pros: "I like the timeliness, courtesy and customer service"
Pros: "JetBlue's service"
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Pros: "immediate snack availability. leg room movies"
Pros: "Everything was wonderful....Thank you for everything"
Pros: "Nothing but a little leg room"
Cons: "No entertainment except Spanish movies that you had to watch on their time... No internet like advertised... Unlimited snacks, what the one time they bring them you have to grab them all... One offer in a while 5 hour flight... No meal... Horrible in my opinion...I got a meal on an hour train ride for Christ sake... Won't choose jet blue for any long flight ever again"
Pros: "Crew and comfort of flight was oustanding."
Cons: "The ground crew was definitely not paying attention and didn't position the flightway correctly which signfiicantly delayed getting folks off the flight and us on. This is incompetence."
Pros: "Crew member was nice because they didn’t know how to fix it"
Cons: "My tv didn’t work and their was no on flight usb phone charges. Could of flown spirit twice for the price I paid.."
Pros: "Staff was friendly and funny. Very attentive and aware that we were delayed. Like that there were so many options for things to watch"
Cons: "Completely out of the control of the pilot, but the turbulence was really bad at the end. But very minor."
Pros: "On time flights with punctual boarding and early arrival Polite flight attendants Pilots pointed out areas of interest during the flight Comfortable take off and landing Unlimited snacks and beverages, even on shorter flights Free entertainment, even on shorter flights"
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Cons: "Nothing unique to JETBLUE, but seat/space size small"
Pros: "showed up two hours late"
Cons: "I didn't like my flight either way! Changed gates at the last minute and on the return flight the pilot want to leave 25 minutes early"
Pros: "Kindness--Inwas getting married in s week!"
Pros: "Leg room wa nice. XM radio is great"
Cons: "No issues."
Cons: "When the flight is cancelled you need to find a solution for those passengers who travelled that day by bus or car just to catch the flight!!! At least a hostel to sleep over night or give them back the money or let them travel with another company...not to wait 12 hours on the airport!!! Thats not professional at all!"
I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm.
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Cons: "movie selection could have been better."
Pros: "Great crew, prompt and courteous despite the short flight"
Cons: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."
Cons: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Cons: "Again, make sure to note conspicuously that luggage price is not included."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Cons: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Pros: "Friendly crew."
Cons: "Tight plane and late!"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "Overall good experience"
Cons: "Plane 1hr late taking off"
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Excellent crew."
Cons: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "Direct flight from Indy to CDG is great."
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Pros: "Made the best of a overcrowded messy airport"
Pros: "There was a lot of food for this international flight. The seats were fine, just an overbooked plane."
Cons: "No complaints."
Pros: "Seats and service."
Pros: "Short no frills flight that was comfortable with no issues."
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "The food has REALLY improved!! GREAT CREW!"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Pros: "Frequent food offerings throughout the flight."
Cons: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Cons: "No opportunity for seat selection. Seat didn't recline, no blankets available so whatever part I couldn't cover with my jacket was cold from floor up (so no ability to control source), so no sleep, bordering on hypothermia. Seatmate was huge and continuously overflowing into my space (even though he suffered more than i did). Will endeavor NEVER to fly any flight involving Delta again."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Pros: "Fast boarding, crew, entertainment."
Cons: "Not enough lavatories, space is crazy small and the time should be changes. Arriving at 8am after spending half day awake is crazy. Unless you sleep the entire flight wI think no food no restroom."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
Traveling Avianca was the worst experience especially on my return flight from bogato Colombia where I missed my flight because there was no gate number on the ticket and by the time we found out where to go which was through check in again where we were stuck on a huge line. First time I ever had to go thru check in on a connecting flight. Ended up having to by 6 tickets back to NY which is not right.
Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"
Pros: "Cabin crew was attentive"
Cons: "Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"
Cons: "I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late."
Cons: "Over 4 hour delay, missed my connector, and am now paying a lot $ of pocket for hotel and transport. My seat and tray table were broken.. seat kept going back, dangerous for take off and landing. Try table was hanging from side. Plantain chips were okay though."
Pros: "absolutley nothing, total bullshit airline. Was delayed going, and was cancelled twice on return trip."
Cons: "1. Departure flight was delayed over four hours in El Salvador. Had to be put on another airline and they lost my luggage. 2. Return flight was cancelled not once, but twice. Spent over 27 hours in airport before I finally began flying. WAS NOT COMPENSATED FOR MY HASSLE and lost money on hotels and lost wages."
Cons: "Bathroom a little dirty but in middle of flight"
Pros: "Speed and On time"
Cons: "The plane"
Pros: "hard to find something to like after taking 26 hours to complete a trip that should have lasted less than 8 hours."
Cons: "Delays!! Technical issues, late crew, the list goes forever. Ground staff could not care less and attempted to hide information."
Pros: "I was surprised and very disappointed to find out that last part of my business class ticket was economy. I chose business when buying the ticket Chicago-Lima and enjoyed first part Chicago to Quito but was downgraded for strange reason from Quito to Lima. Not sure if this was done by Kayak or Avianca"
Pros: "Todo excelente"
Cons: "No son tan puntuales"
Pros: "Comfortable. Good food. Good service"
Pros: "Good service, friendly staff, speedy check in"
Cons: "Annoying kids behind us on the return flight."
Cons: "These are stripped down planes. They have nothing: entertainment, energy plugs, very little food and water."
Cons: "Delayed, toddler screaming entire flight crew did not do anything, old plane like 70 year old armrest on several sits falling apart flight was a nightmare"
Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."
Cons: "Flight was cancelled and then the following flight was delayed , loosing a whole day going to airport. Had to pay for a hotel room even when I️ wasn’t there because didn’t cancelled in time."
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."
Cons: "I purchased this ticket for my CEO's associate. She had to fly economy, but we had purchased business class tickets. Myself, I don't know what happened. Supposedly, there was an issue in Spain."
Cons: "There was a 4 hour delay"
Cons: "The flight was overbooked and I nearly didn't get a seat even though I paid a large amount for the ticket months in advance."
Cons: "Check in / drop off bagage. Waiting in line for one hour to drop off the bagage even though I did heck in online."
Cons: "lamentablemente el viaje BOGOTA CARACAS Tuvo que ser reprogramado ya que la aerolinea dejo la ruta pero medieron otra alternativa con la cooperaccion deAA. LO QUE-NO FUNCIONA PARA NADA fue el SEGURO DE VUELO que tome a traves de Uds police EUSP2085184113 deALLIANZ que al sentirme varada en MADRID ya que el pasaje estaba interrupido LOS LLAME AL TELEFONO de EMERGENCI de USA y me dijeron que ellos no tenian nada que ver."
Pros: "Great food, super comfy, nice crew"
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."
Pros: "The seats ARE LIE FLAT"
Cons: "The service is poor. seats need maintenance. The staff treats you poorly. It was like flying with people who dont like you"
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Cons: "Cold food and not good"
Pros: "Excellent service, good food, just in time. Chairs are very comfortable and entertainment is excellent"
Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."
Pros: "Very puntual the departure and the space they hace between the sits. It's important to me because i'm a large guy"
Cons: "Mayen the atention of the crew could be better in the travell"
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Cons: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"
Pros: "Good food and good service"
Cons: "Our flight was expected to arrive in San José at 3.55 pm with only one conecting flight in Bogotá. We arrived yo San José at 10.30pm with 1 extra stop un San Salvador and delayed flights un Madrid and Bogotá"
Cons: "Seat, service & food."
Pros: "Tuvimos que dormir en Bogotá, por asuntos médicos,la aerolínea nos trato súper bien, se encargaron de nosotros totalmente, eso no tiene precio."
Cons: "Un poco los retrasos en salida."
Pros: "La atencion y el estado de los aviones. Los tiempos de embarque"
Cons: "En el vuelo de regreso tuvimos un retraso lo que nos hizo perder el vuelo de conexion. Sin embargo, nos ubivaron en un excelente hotel y avianca cargo con todos los gastos,"
Cons: "The chair was broken and I couldn't lean back"
The flight arrive to Sarajevo late and I was almost loosing the chance to catch my next flight to Dammam.
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Cons: "The flight was delayed so we had to taxi over an hour on the runway at around 11pm. Would have been nice to have been served water or something while waiting"
Pros: "The crew was nice"
Cons: "When we got to get our tks they had us on stand by even when we paid for our flight a month in advance"
Pros: "The crew was attentive."
Cons: "Boarding crew in EWR insisted that my small carry on had to be checked in. MANY passengers were able to bring on board luggage that was larger and clearly heavier. I don’t understand why I was one of the exceedingly few passengers pulled out of the queue to have luggage checked in. Food was sad."
Pros: "Crew! They super attentive"
Cons: "A bit more legroom and seat size."
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "The flight was very pleasant. The flight attendants were also very nice."
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Arrived safely."
Cons: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Cons: "I did not like the fact that I was not on this flight."
Pros: "Everything worked."
Cons: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Cons: "There is too little leg room; knees hitting seat in front of me."
Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."
Pros: "Crew did a great job making up time for late start"
Pros: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Cons: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Pros: "at RDU after they missed to notify me in time, they were very nice to find me the fastest route on the next day, not miss my whole conference . They give me food vulture also. most of the flying attendances were really kind under my travel, except on the MUC-IAD plane"
Cons: "They didn't notify me in time on a delay and didn't suggested a different route. Therefore I was able to flew just the following day as my connection to the oversea flight was more then an hour delay. It happened with me flying to Budapest, and also flying back from Budapest. Make you better understand, that does it mean for me: in Budapest I missed the first part of my conference, and with the flying back one day later I lost one payed work day. As I have family in Budapest I decided to stay for the night there, and not at Munich, but just rescheduling my flight and providing me a taxi drive was so complicated, that it took two and half extra hrs at the airport, Also Lufhansa put me in my rescheduled back trip the MUC-IAD flight on the 45C seat, what was the worst seat on the plane. Not just that. When they have plenty of empty seat in all of the section, and they wanted to sell it the economy plus seats for more than hundred dollars, I mentioned to the fight attendance my misery ,and how I don't like the seat what I got, and she laughed on me, and I heard her telling her colleagues,this kind of funny way as they were behind me. That's no how they need to treat passenger, Also on flying back they didn't react fast, and they missed to put me on the Frankfurt plane, what could be an alternative route, on the same day, instead they sent me desk to desk."
Pros: "Best short/medium-haul economy breakfast I've had in a while. Flight was empty, so there was space to stretch out. Watch out for the seat maps – they seem to reconfigure the J/Y balance on this flight frequently, so your seat assignment may change. Such a lovely crew"
Cons: "Moscow passengers were awful as always. Arrival/transit at Frankfurt is a nightmare if you need to be somewhere quick – just walking and riding transit took 30 min. of my two hours."
Pros: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Cons: "No complaints."
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Cons: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Cons: "missed connection in frankfurt"
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "there was no entertainment - but it was a very short flight. Food was ok, service was great"
Pros: "Smooth flight. Competent crew. Excellent service."
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Pros: "The flight attendants were very kind and attentive. Our flight was delayed twice, once in Frankfurt for late luggage and the ground crew left without pushing back the plane, then again in Seattle for a plane on the tarmac on fire. A 10 hour flight turned into 14 hours but I still enjoyed it. There was plenty of leg room and the seats were very comfortable. The entertainment was very enjoyable and the meals were satisfying. For such a long haul Lufthansa made the time flyby."
Cons: "The crying baby a couple rows back. Also some smelly passengers that have poor hygiene."
Pros: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Cons: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Pros: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Cons: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."
Pros: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pros: "On time, clean, helpful"
Cons: "Not enough leg room"
Cons: "Kosher snacks were missing.."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Airline people all very professional, welcoming, courteous."
Cons: "Almost missed flight from heathrow to Newark. Previous flight was delayed. No airline personnel at arrival gate in heathrow. Finally had to run from the after the multiple security and passport checks, for about 15 minutes and we were the last to board, before they took off. Huge risk of missing the flight altogether."
Pros: "A new plane, the service was good."
Pros: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Cons: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."
Pros: "Great crew, smooth flight, enough leg room, but no reclining seats"
Pros: "Food was good."
Cons: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."
Dreadful, overcrowded,uncomfortable seating, food is less than average,
I was harassed by The security officials at Heathrow terminal 3. They were abusive rude and had no etiquette of how to talk to passengers. They kept all my stuff which is legally allowed here in the US. It was all under 3 oz. The guy in black suit literally said to me “ if I say one word they will take more time to let me go”. The check in lines were long took me 2.5hrs and then I almost missed the flight. The security people yelled at me and literally made me cry. I felt insulted and abused..
Food absolutely terrible. Old plane. Needs retiring.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Liked traveling with Virgin on the past. This time checking was an issue, meals sucked, we were missed when meals were served. Not a great experience. Will travel in two weeks to the UK but will fly with another carrier
Pros: "People were friendly. Flight was comfortable."
Cons: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Seat was comfortable, good movies, etc"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Cons: "Seats were really old and outdated"
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Pros: "Entertainment Meal service and quality"
Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Pros: "comfort, entertainment, food"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Pros: "The food and service was excellent. Love it!"
Pros: "Entertainment system is great"
Cons: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Pros: "Entertainment had a good selection"
Cons: "Seat very narrow. I'm a 5'5" 135 lb female."
Pros: "At JFK the lounge and service was the best I have encountered."
Pros: "The crew."
Cons: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
Pros: "There was no food or entertainment, but for such a short flight that's fine"
Cons: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."