Find cheap flights from Ukraine to New York John F Kennedy Airport

Pros: "Super"

Cons: "The only kosher foodi is no good must change"

Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"

Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"

Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."

Cons: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Pros: "The crew bumber was short fot the full flight. The food used to be better in THY."

Pros: "All"
Cons: "Nothing"

Cons: "Late baggage"

Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Cons: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"

Pros: "Crew food and entertainment system had many options which helps on such a long flight"
Cons: "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"

Pros: "Excellent food and services, both ground staff and cabin crew."
Cons: "Seat pitch is very short on the Airbus A330 for an average person’s height allowing for very limited body movability making it extremely uncomfortably especially on long flight durations."

Pros: "Meals, pillows and blankets, and the pouches with the slippers, toothpaste, etc."

Pros: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."

Cons: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"

Pros: "Great food,wine and snacks!"

Pros: "How so many crew members were so nice."

Pros: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Cons: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."

Cons: "The passenger is treated w courtesy staff go beyond to assist accommodate. A definite GoTo again"

Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."

Pros: "friendly, young staff"
Cons: "all chicken was given out - only beef left by the time they got to me . . . didn''t have french red wine (which they always have). didn't serve cognac with coffee, which they always do. was brougth some in a paper cup. tons of movies - not very many good or interesting ones. . ."

Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"

Cons: "Similar issues as described above"

Pros: "The color of the seats"
Cons: "Everything"

Pros: "Turkish Airlines was the best experience I've ever had in economy, and I've traveled all over the world. Food, service, and entertainment choices were excellent. Thanks!"

Pros: "I enjoyed the options for entertainment on board. The staff were all polite and professional. The meals were satisfying and the drink choices were great."
Cons: "I was seated next to someone who moved a lot when the slept and the handrail barrier was not enough to keep me safe from involuntary jabs. Also, the touch screen wasn't working properly but after a few trial and errors, I realized that I could use the remote as an alternative to the touch screen."

Pros: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Cons: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."

Pros: "I was very comfortable as there were empty seats in my row and I could sleep a bit. Also I have a bad hip and the extra room was very helpful for adjusting my position as needed. food was good and staff pleasant. I enjoyed 2 movies."
Cons: "The bathroom facility which I used on the plane was very dirty at the time I used it."

Pros: "Everything was great"

Pros: "It was great trip. Great movie selection"
Cons: "More drink service would be nice"

Pros: "Nothing"
Cons: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Cons: "Going through security checks twice and running from one gate to another at the last minute."

Pros: "Entertainment channels were good. No leg room. Food was really bad. Okay 5.2"

Pros: "Good crew attention and communication, good entertainment choices, decent comfort for a 175 cm person"
Cons: "Each flight was a little late (as usual, though, who knows why?)"

Pros: "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"

Pros: "The food, the stuff for sleeping"
Cons: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."

Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Pros: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Cons: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."

Cons: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."

Cons: "No luggage arrived for 60 people or more. On my first flight to Sofia from Istanbul i miss my flight for technical reasons and then from Istanbul to NY no suitcases arrived. Just terrible experience. Never ever again will travel with Turkish Airlines. They suck!!!!"

Pros: "The hospitality"

Pros: "Respect service comfort"
Cons: "Nothing"

Pros: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."

Pros: "The staff was very nice and the food quite decent. Best of all was that the flight was half-empty."
Cons: "It was one of these new planes that you now see all over Europe where the seat backs are half as thick as the old ones - basically what you'd find on a bus. Not that awful if you're doing a 2-hour flight somewhere, but on an 11-hour one (Istanbul to JFK) they are excruciatingly uncomfortable."

Pros: "Lots of free space on this particular flight to sleep."
Cons: "There were no toiletry offered on this flight."

Pros: "Crew was excellent"
Cons: "Very cramped leg space"

Pros: "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."

Pros: "The food, beverages, comfortable seats and movie selections."
Cons: "Arriving to New York City."

Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"

Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."

Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."

Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"

Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."

Pros: "Finally got upgraded!"
Cons: "delayed"

Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."

Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."

Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."

Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"

Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."

Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."

Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."

Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."

Cons: "small aisles and space in the seats. me and my wife were seated"

Pros: "I didn't like anything because the fly leat 3 hours"

Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."

Pros: "Great crew and passengers"

Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."

Cons: "the seats are WAY TOO SMALL"

Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"

Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"

Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"

Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."

Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"

Pros: "The crew wa very nice, food was very good for economy."
Cons: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."

Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."

Cons: "see above"

Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"

Pros: "Was good"

Pros: "Comfortable flight. Very kind staff."

Pros: "We paid for premium seats so it wasn't bad"

Cons: "Seats too narrow"

Pros: "The snack was great and the flight attendant were very accommodating."
Cons: "The flight is always late, even though they wont let any other people on."

Pros: "We paid for an exit row seat with more leg room"
Cons: "Airplane was freezing and the flight attendant couldn't be bothered to change the temperature or bring us extra blankets. Ridiculous that we had to pay for seats on top of paying over $1000 for the flight. We had to check our bags when we boarded bc flight was so full, but once we boarded we noticed plenty of overhead room"

Pros: "The crew was very helpful and nice! The entertainment options are great and I love that you can recharge your devices ."
Cons: "There were a little too much cheese and sweets in the meal and snack offerings. Mousse and gelato are more like desserts than snacks."

Pros: "I found staff everywhere helpful"
Cons: "Original flight scheduled for 11:46 am departure. Four delays with final departure at 7pm. Connecting flight cancelled until next day. Spent night in airport. It would be great to have a secure little sleep space for single travelers. TVs in open areas were too loud and I asked to have them turned down after Monday Night Football. They were but were still very loud and I can sleep through a lot."

Pros: "The most important thing is comfortable seats on a long flight embarrassing that delta calls this acceptable. Staff was great Food terrible hamburgers? Are you kidding me? Bad food and no comfort = terrible experience even though the staff was nice"

Pros: "I liked deltas staff, flight, and food was ok.."
Cons: "Didn't like the way it's not organized when u lanes people just standing in the Alsle and was on the runway approximately 25-30aftrr we landed waiting for a gate."

Pros: "Entire experience and costumer service was excellent"

Pros: "It was a red eye. Geared fir sleep. Great Crew"

Pros: "TV for each passenger. Quality of food and service. Spaces legroom."
Cons: "Seats a little tight but manageable. Overall 10 hour non stop flight was good."

Pros: "That eventually they allowed me to get home"
Cons: "The plane was delayed 90 minutes and there was only 1 update to the time made available by sending me a text (after I was already at the airport). The boards were updated with the delay estimate but delta never thought to send out the info to the passengers outside of 1 single text. Their policy made asking for a refund for THEIR mess up unavailable. I will never fly delta again."

Pros: "Everything was great"
Cons: "Need more entertainment"

Pros: "The flight was on time when we left FLL and early when we arrived at JFK. The flight attendants were friendly and courteous. Waiting area in FLL had several restaurants and a Starbucks and plenty of charging stations in the seating area."

Pros: "As usual with Delta, very good flight crew."
Cons: "After buying tickets for this 4 leg trip, discovered that seats were only available on the initial 5 hour leg by paying another $109 per for Delta Comfort seats. On calling Delta found that nearly 30% of seats are blocked in this way, and if one didn't buy, then seats would be assigned at the gate. Ended up being assigned back row non-reclining seats for this redeye trip to JFK, making sleep impossible. Wifes back was painful for the following three day holiday. Thanks, Delta!"

Cons: "See above. What a disaster!"

Pros: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Cons: "Lost our luggage"

Pros: "Great crew and plane"
Cons: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Cons: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."

Pros: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Cons: "nothing wrong"

Pros: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Cons: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Cons: "The food is not very good"

Pros: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Cons: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"

Pros: "Dissatisfied!!!"
Cons: "See comments above."

Cons: "They change the gate for transfer last minute"

Pros: "Comfort able seats and good entertainment"
Cons: "My wife is 8th month pregnant I felt that the airline should had made accommodations for my wife and unborned child."

Pros: "Cleanliness"
Cons: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."

Pros: "everything"
Cons: "none"

Pros: "The Lufthansa crew in Munich was very helpful when my boarding pass would not go through - I was not told I needed a new pass for that flight (as the first one had been cancelled and rebooked: 2 Air Berlin flights). No one was of help until this point, and the Lufthansa crew even offered to check on my baggage for us only to notice it never left Berlin; we didn't get it for 3 days. This did not surprise me because last time I flew Air Berlin for an 8 day cycling & camping trip, I didn't see my bike for 5 days (you can imagine this sort of ruins the entire point of the trip). After reading a lot of complaints with Air Berlin and never hearing back from their customer service (ever) after numerous forms filled out, I knew checking our bags with Air Berlin from the start would mean we wouldn't see them in New York. I even said to the Air Berlin employee at check in that I refused to check my bag because of my past experience and he "assured" me my bag would be at JFK when I got there. Ha. It was nice to see the Lufthansa crew shocked at how poorly this trip home was working out for my husband and I."
Cons: "After the cancelled flight, we were very disappointed to be rebooked with Air Berlin. We do not want to fly Lufthansa if they are so closely associated with Air Berlin, and will tell our friends the same."

Pros: "Comfortable seat for me. We made up time after leaving late. Nice lounge at Frankfurt. No major security delays."
Cons: "My wife and I were not able to sit together. Boarding was absolute chaos in the terminal. My wife's seat and entertainment system was broken for most of the flight. Food was average, nothing special. Flight attendants tended to disappear during the flight."

Pros: "I loved everything."

Pros: "Friendly service, everything very organized, calm atmosphere on board"
Cons: "Entertainment options pretty limited, personnel at check in for flight rather rude"

Pros: "flight attendant crew very efficient with service Earlier than expected arrival to JFK"
Cons: "did not have a 2nd meal option for the main meal since we were sitting 5 or so rows from the end of the plane. Delay in boarding the plane, but this was balanced by an earlier than expected arrival to JFK. Too many in-flight overhead announcements interrupting entertainment screen viewing. One bathroom was not able to be locked (in economy class)."

Pros: "Overall a pretty good flight."
Cons: "The in-flight wasn't working, so no movies on a nine hour flight."

Pros: "Pleasantly greeted"
Cons: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"

Pros: "I enjoyed the flight and the movies."
Cons: "I didnt like the crew, they was very caold and not pleasant at all. didnt like the food."

Pros: "I liked the food and entertainment"
Cons: "I have flown with Lufthansa before and this is the first time I have had a cabin crew be rude. She came over to ask me if I wanted to switch my seat with someone and I said I enjoy my window seat and the middle seat she wanted me to switch to makes me feel castrophobic. She then proceeded to role her eyes and just walk away. It was very rude and disturbing of her to do that to a passenger. And on top of the rude service, my chair was not reclining causing the flight to be uncomfortable. I feel as though I have to think twice before traveling with Lufthansa again."

Pros: "The crew was very professional and kind."
Cons: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"

Cons: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"

Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"

Pros: "The flight crew was wonderful! Friendly and really attentive the whole trip!"

Cons: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."

Pros: "They had lots of movies and TV options to choose from."
Cons: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."

Pros: "There are some lounge seats for sleeping. There are power ports next to these seats"
Cons: "€5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper"

Pros: "Nicely appointed plane, nice staff...even though we didn't order a special meal the flight attendant found something for my allergic son at the end... Hot wet towels, a nice touch."
Cons: "Although dismal, running out of dinner choices before half way into serving...And given the prevalence of dairy allergies one choice should be dairy free without compromising quality or taste - why does the chicken dish has to have dairy products? Quality of food overall was so so."

Pros: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"

Pros: "Beautiful aircraft!"
Cons: "They ran out of meals, later got business class food and it was really bad even if served on ceramic plates , and real flatware, need to improve the food!!!!!!,"

Cons: "Leg space is tight"

Pros: "I liked food, entertainment on board, atmosphere, professional crew, arrival on time"

Pros: "The entertainment was great, service, comfort and food too."
Cons: "Choice of quality films could have been better."

Pros: "Excellent food great crew nice plain"

Pros: "The TV system"
Cons: "Can't check in on your website"

Cons: "My baggage was lost. Still no word about it."

Pros: "Did not make the flight."
Cons: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."

Pros: "The crew was perfect - nice and very helpful. I like the restroom area on this plane much better than on other kinds of aircraft."
Cons: "I definitely didn't like how Lufthansa online booking assigns seats. Why are family members who booked their tickets as one order getting seats apart from each other even after online check-in and seat selection? We had a very bad experience with this."

Cons: "Gate agents could be more friendly."

Pros: "Our connecting flight to Munich was late, but Lufthansa had a van waiting to collect us, usher us through passport control and get us to our flight to New York in time. That was a tremendous help and took a lot of stress off of the trip."

Pros: "The flight wasn't completely full so it was comfortable not having anyone sitting next to me. Food was good. Crew was very nice."
Cons: "transfering from one flight to another is a bit of a headache as the gates were very far away. I didn't have a long layover but fortunately my first flight landed a little early. Otherwise there may have been a risk of not making it. Not sure why they would put connecting flights so far apart."

Pros: "The smooth flite"
Cons: "Some crew members were quite racist especially one Ms ectyon who was in the last section of the aircraft where I was and one big guy a ground staff who was standing at the entrance of the aircraft on the right hand side.Ms Fitsher was very nice though."

Pros: "The entertainment and the size for the legs are very okay on A340 Lufthansa flights compared to other carriers."

Cons: "Tardiness. Food. The entertainment system would default to German language from English. The forward button on movies sometimes did not work."

Pros: "The crew and the plain very nice clean and"
Cons: "The food was not enough and they proposed a vegetarian option and I receive a goulashW I ask why the lady say that was not longer a veggie option"

Cons: "I have never had a such an awful flight, it all started from the registration where i was told to pay for the overload of baggage eventhough my husbands ticket had not been cancelled and he was not with me, so I lost the pay for his ticket and extra money. It seems to be unfair and unreasonable taking extra money for the baggage in this situation. I have experienced the worst flight ever paying for the seat with extra space where it got very cold. The five blankets were offered with a pair of sox and I used them but it didn't help. The air condition was blowing very hard and eventually I have cought a cold. I strongly advise all potential customers of Lufthansa to stay away from seat number 27 on that plane."

Cons: "Many of us onboard had tight connection times yet we landed way across the airport from connection terminal, had to take a slow bus, endure even slower security screening, then sprinted clear across the terminal for the connection, all compounding the stress level. Someone needs to put some thought into better organizing this. By comparison, flight to destination on Swiss was a pleasure, connecting gate right next door to arrival gate, no worry, no rush, no stress. Terrible food, barely edible. Snooty, rude flight attendants. Lousy movie choices. Belive me, if I had a better choice on price and scheduling I would take any airline before Lufthansa. Horrible."

Pros: "Everything was Perfect!!!"

Pros: "The aircraft."
Cons: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"

Pros: "It was ok"
Cons: "Teleportation"

Pros: "Crew as great! Good seats and good entertainment"
Cons: "Cleaner bathrooms"

Cons: "wormer salon"

Cons: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."

Cons: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Pros: "Entertainment was good"
Cons: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Pros: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Cons: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Cons: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"

Pros: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Cons: "In-flight entertainment offered a very conventional set of movies from which to select."

Cons: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"

Pros: "Professional personal from the check-in desk and crew on the bord. It was easy and very quickly Yo get to warshava from Lviv. Thank you"
Cons: "I like everything! No dislikes!"

Pros: "Food was good."
Cons: "At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful."

Pros: "very friendly personal"

Cons: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Cons: "Unable to choose seat at ticket purchase."

Pros: "Everything went vey smoothly and politely. Very pleased."

Cons: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."

Pros: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Cons: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."

Pros: "Pleasant personal, great service!"

Pros: "This was a one hour flight. It was fine."
Cons: "The seats in their business class seemed indistinguishable from economy class. I imagine I got a better meal."

Pros: "The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits."
Cons: "There was nothing to dislike."

Pros: "Entertainment was good. food was free"
Cons: "Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines"

Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."

Cons: "The crew had everyone measure their suitcases and pay for overweight, which significantly delayed boarding."

Pros: "Boarding was very efficient"
Cons: "There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke."

Pros: "Service, attention, every single detail was perfect while the flight."
Cons: "Nothing to say at this point"

Pros: "Totally uneventful is the best way to fly."
Cons: "I can think of no additions unless inflight massages and foot rubs are options;)"

Cons: "15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!"

Pros: "Great crew and the flight was very nice. Food was decent and boarding was done as quickly and orderly as possible."
Cons: "While this is not the airline's fault. The guy next to me was too big for the seat and his stench was overwhelming."

Pros: "The food and service was very good."
Cons: "The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle."

Pros: "Nice with seats"
Cons: "The announcements in English were not loud enough"

Pros: "Not much"
Cons: "Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude"

Pros: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Cons: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."

Pros: "I only liked that I got to watch a few movies to kill the worst experience I had !"
Cons: "I didn't like that I got no food I asked for a water bottle never got it! I was hungry the entire flight I was only lucky to be close to the bathroom"

Pros: "Everything was excellent."

Pros: "The seats were comfortable."
Cons: "After the flight was delayed for an hour several days in advance, I thought it could still be OK. But when they kept us at the gate for another 1.5 hours without any information as to why we were not boarding, I just about lost it. Delays happen. That is not the problem. But the staff was rude and did not inform us about when or if we would be leaving. When asked about missed connections, said they know nothing and the transfer desk will handle that. I was travelling with my cat, so for me it was super stressful. Once we did arrive to JFK, there were no more flights to RDU that night and it took forever and then some to get me a hotel that would accommodate a cat. Just fly another airline."

Pros: "Service was excellent"
Cons: "The movie selection was poor"

Cons: "Extra baggage payment need to be more efficient. It should be 1 stop to check in bags and pay for extra bags and overweight bags."

Cons: "Loud passengers no crew attention."

Pros: "We got The opportunity to bid from economy class and upgrade to business class"
Cons: "The seats were uncomfortable even in business class the food wasn't very good very limited entertainment that we have to put away for takeoff . The service wasn't very good we flew with different airlines business class and the differences day and night"

Pros: "Comfy"
Cons: "Flight attendamt woke me up to straighten my seat so person behind me can eat more comfortably. I have trouble flying and took 3 sleeping pills so I can fly comfortably and now the woman woke me up and I couldn't fall back asleep so she can eat? So horrible. 30 screaming kids on the flight. They served food while I slept so I called the flight attendant 7 times to now bring me food since she woke me up. She never showed up. So no only was I now up, couldn't fall back asleep because of the screaming children but I am SO glad the person behind me are her mean comfortably"

Pros: "Fly itself but waiting at all too long"
Cons: "Long wait till start and long wait for arrival...at all 6hours waiting inside the plane"

Cons: "toilet cover was broken no hold up"

Pros: "Food and stewardess."
Cons: "It's my last time with lot. They should learn some manners and not to try every possible way to get money from passengers. Shame on you LOT."

Pros: "Ground and flight crews were very friendly and helpful; very good service. I would definitely recommend LOT Polish for your travels."

Pros: "Good and movie selection"
Cons: "Everything was good"

Pros: "Food, Crew"
Cons: "Very few choices of movies Boarding at JFK on my flight to Warsaw was deleted and disorganized by some American clerk with stron Indian accent ,hard to understand."

Pros: "Nice a polite crew, but not much more."
Cons: "After hour or so entertaining system shut down. On the board was ten or so mothers with babies that were crying all the time. Was it suppose to replace missing entertainment?..lol! After landing we had to wait 45 min for free gate. "Dream-liner" in economy class is terrible!"

Pros: "The crew was accommodating. There were friendly and helpful. My upgraded food was good and served hot."
Cons: "The tray on the upgraded meal was too large and difficult to handle especially in serving and picking up"

Pros: "Plane departed early and arrived early. No incident."
Cons: "Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad..."

Cons: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."

Cons: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"

Pros: "Boarding was ok compared to other Alitalia flights"
Cons: "A snack between the meals. More food options for the second meal."

Pros: "Crews are nice n snacks are okay."
Cons: "Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!"

Cons: "Delayed takeoff. That happens but very poor communication about the delay."

Cons: "The seats aren’t comfortable, the entertainment system is finicky, not much leg room."

Pros: "Everything"

Cons: "The A330 really needs a makeover... Other airlines offer a better service in Business class"

Pros: "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
Cons: "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

Pros: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Cons: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"

Pros: "nice crew on the Rome to US leg"
Cons: "Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’"

Cons: "Everything was good."

Cons: "It was delayed by 4 hours"

Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Pros: "Nothing"
Cons: "There isn't enough space on plane to enjoy the flight, it was more of, you have to go from one location to another. If it was more than 2 hours, I would have hated it even more."

Pros: "I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure."
Cons: "Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome."

Pros: "Not much. Mediocre everything. Was nice that the flight was not very full."
Cons: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."

Pros: "Nice entertainment, good food and staff"
Cons: "Arms rest pretty smalls"

Pros: "Crew was pleasant there were many seats vacant"
Cons: "Flight boarding starte 25 minuets late"

Cons: "the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often."

Pros: "As expected. Crew was excellent."

Pros: "Timely"
Cons: "Let you die of thirst until they finally get around to serving something"

Pros: "Ok ok."
Cons: "Our bag out of luggage was missing and more than 24 hours there was no action. We were left helpless as due to Easter everything was closed and could not arrange any alternative."

Cons: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"

Pros: "Efficient!"

Cons: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."

Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"

Pros: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Cons: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."

Cons: "food"

Pros: "There were lots of entertainment options"
Cons: "Had my call button on for an hour to get some water to take an aspirin and no one ever came."

Pros: "I had not flown overseas in so long that I had forgotten how nice flying could be. The flight attendants were especially attentive and helpful. Not only did we get a "free" meal, but it included white or red wine if desired. I felt like I was experiencing what flying used to be like in an earlier time."

Cons: "poor communication always, always late departure, seat space so small it baffles the mind on a long flight that they cram people into the plane in such a way"

Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."

Pros: "Entertainment choices, boarding efficiency, helpful staff"
Cons: "Delayed departure - then even more delayed arrival - stuck on tarmac. First row of extra leg seats are extra narrow to account for entertainment system."

Pros: "Not too much. Standard flight. They had ok wine I guess."
Cons: "Ancient planes. Had to use proprietary headphones, I thought they stopped doing that. No USB. Screens seemed 20 years old. It's 2017!"

Pros: "Food was ok"
Cons: "Almost 4hours delay, messy boarding, even worse connection, not all crew speaks English on the long haul..."

Pros: "Easy booking and boarding. Flights on-time very nice catching next flight in and hour and have to go through customs and change tefminals. Didnt feel extra anxiety about catching next plane"
Cons: "Our entire row of inflight entertainment was not working. It wasnt a huge deal but it would have been nice on an international flight LAX to Rome 11+hours. Also limited drink options. Water or cola from bottle and sm serving sizes. It would have been nice to have option of can or cup."

Pros: "More leg space."
Cons: "No tv screen"

Pros: "Check-in was great both coming and going."
Cons: "Food was easily the worst I've ever had. Staff were courteous but not friendly on board. Boarding in Rome was a free for all. Seats were extremely cramped. Bathrooms were not kept clean. The coup de grace, probably not Alitalia's fault, but JFK"s , we sat on the terminal after we landed for 45 minutes waiting for a place to park the plane."

Cons: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"

Pros: "Did not misplace my suitcase as they did on my October 28,2016 going to Rome. That was very stressful!"
Cons: "Alitalia customer service not answering and updating information on misplaced luggage. They acknowledged the mail...that's about it!"

Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."

Cons: "1. absolutely disorganized boarding, 20 minutes waiting for 3 relaxed passangers to join a crowded bus 2. absolutely disgusting business class, narrow seats, little space"

Pros: "Can't think of anything."
Cons: "The seats were the most uncomfortable my husband and I have ever experienced. The huge headrest forced us to sit bent in a C shape with our heads bent down, no way to sit normally and relax. It was pretty close to torture for a long flight. I just wanted to rip the thing off the back of the seat. I will never fly on a B777 again if I can help it. Its particularly rich when the captain comes on the address system and tells us to sit back and ENJOY the flight. Additionally, boarding started a full hour before scheduled departure, then the flight was delayed an additional 45 minutes while they waited for somebody's luggage. If you boarded early, you got to enjoy sitting there nearly 10 hours for an 8 hour flight."

Pros: "Landing in Rome. Hotel after missing connection flight."
Cons: "Delay of 2 HOURES cosed missing a connection flight to Tel Aviv. Next flighr to Tel aviv 36 houres later !!!"

Cons: "Same as above. I will never fly this airline again"

Pros: "Everything"

Cons: "Very disappointed male fly attendant I don't know he had a bad day or racist but he look like a didnt want service to me include Chinese ppl who seat next me"

Pros: "Good in flight entertainment."
Cons: "Meals were small and below average."