Friendly staff inflight, flight delayed.
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Pros: "Liked the time of the flight."
Cons: "It left late."
Pros: "Flight crew was on top of things. Flight was smooth and ontime."
Cons: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Pros: "Captain was great !"
Cons: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Cons: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pros: "Great crew who tried to address my broken in seat entertainment."
Cons: "My inseat entertainment could have worked."
Pros: "Very short flight so pretty standard."
Cons: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Pros: "The movie"
Cons: "More space! The crew could have been nicer"
Cons: "No wifi or inflight entertainment"
Pros: "good availability of food"
Cons: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Cons: "I’m a small person & your seating is cramped & uncomfortable!"
Pros: "plane and crew were fine. Didn’t use any entertainment."
Cons: "checked baggage fee at airport exorbitant."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Pros: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Cons: "Nothing. It was a quick and easy trip!"
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Great crew and flight."
Cons: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."
Pros: "Absolutely amazing transatlantic flight with Swiss as always"
Cons: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Pros: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Cons: "The gate was changed without significant announcement"
Pros: "on time, good food, pleasant service"
Pros: "Crew was great. Flight kept time. Safe trip. Thank you."
Cons: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Cons: "We were packed into the airplane like sardines!"
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Pros: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Cons: "-That I can't always fly Swiss"
Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Cons: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
Pros: "Enjoyed the service."
Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Pros: "Flight was not full and I was able to have several seats to spread out"
Pros: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."
Pros: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Cons: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Pros: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Cons: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."
Pros: "Good service from attendants."
Cons: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Pros: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Cons: "Can't think of anything."
Pros: "Great service"
Cons: "I loved everything"
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Very professional."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Cons: "Excellent service"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "Safe and fast journey."
Cons: "Vegan options for everything."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Cons: "The flight was an hour and a half late."
Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Cons: "I’m tired of Delta gate agents “requiring” those in Main cabin 3 gate checking bags!! Both legs of the trip it came to a point they said it’s mandatory to gate check all remaining bags. We get on board and there’s plenty of overhead space. Even a flight attendant mentioned how empty the bins were!"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "The cabin crew was excellent. Friendly, helpful, efficient"
Cons: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "Made it out of Detroit that same day! Friendly flight attendants!"
Cons: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "Flight was quick, Crew was friendly"
Cons: "Plane was older with no power connections"
Pros: "Very fast boarding process."
Cons: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Pros: "The crew made up for some of the lost time"
Cons: "Delta downsized the plane overbooked by 35, reassigned our seating that we made three months ago so we no longer could sit next to each other. My wife had to sit in one row I had to sit in another Delta did all this without contacting us. This was done to many of the passengers. The seats are getting as ridiculously narrow, I thought I was on Spirit Airlines! Now Delta is charging for bags! One reason I had stayed with Delta was although the ticket prices were higher the bags were free, now higher ticket prices and bag fees! Guess I will have to search for another air carrier. Delta is not loyal to me so I won't be loyal to Delta! Fuel is cheaper so they raise fees!"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Cons: "Was perfect"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Pros: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Cons: "Too tight seatings"
Pros: "flights on time. special meals I ordered were provided."
Cons: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Pros: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Cons: "To long of a flight"
Pros: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Cons: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Pros: "Good service, friendly staff."
Cons: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Pros: "Comfortable seats, good food and in flight entertainment"
Pros: "Crew was good"
Cons: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Cons: "crew was so helpful"
Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Pros: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Cons: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Pros: "Good service everywhere"
Pros: "food was good"
Cons: "wifi was announced but did not work"
Cons: "Comfort, service, food"
Pros: "Great crew and food"
Cons: "Seat comfort/space"
Cons: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Cons: "No entertainment at all"
Pros: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Cons: "No wifi at Istanbul airport."
Pros: "Window seat, decent selection of movies / shows."
Cons: "VERY small seats. Staff not very attentive."
Pros: "Great choice of entertainment, food relatively good for plane food."
Cons: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."
Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"
Cons: "There was not enough milk while they know there is alot of kids"
Pros: "It was a full plain but overall ok I will take this flight again"
Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pros: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Cons: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Pros: "The seats was comfortable"
Cons: "The price was good"
Cons: "not all the crew spoke English"
Pros: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Cons: "It was red eye, and the light in the cabin did not turn off for a long time."
Cons: "NO INFORMATION and CHAOS at the airport in Istanbul!!"
Pros: "We travel and used different airlines but Turkish airlines is one of the best."
Pros: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Cons: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Cons: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Pros: "good selection of movies free drinks"
Cons: "food was not too good"
Cons: "Delayed a couple hours."
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Pros: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Cons: "Too many redundant and unnecessary announcements"
Pros: "I liked the food"
Cons: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Pros: "The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful."
Cons: "The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint."
Pros: "The food was excellent on this airline. The service was great. I recommend this airline."
Cons: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Cons: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Pros: "nice large screens for entertainment."
Cons: "the cabin temperature was too warm making the flight rather uncomfortable."
No free food and free drink only one small bottle of water.
Pros: "Great staff , amazing dinner, and the entertainment screen size was best"
Cons: "Seats could be a little bigger"
Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "better accommodation of passangers"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Very amazing"
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Cons: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Cons: "Food wasn't the best but did honor my special diet request."
Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Pros: "Flight attendants spoke multiple languages."
Cons: "Seats were a little uncomfortable."
Pros: "They were nice"
Cons: "They were good"
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "Good flight, nice crew"
Cons: "2,5 hrs delay, no bus available despite boarding started"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Pros: "Our experience flying with Lufthansa was very pleasant. The overall process of making connecting flights through Frankfurt was much easier than we had anticipated. The cabin crew was friendly and courteous. I will be flying Lufthansa again."
Cons: "I would appreciate the ability to check in and get seat assignments at least 2 days before the flight. The day before traveling can be fraught."
Pros: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Cons: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "It was too cold on the plane."
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Short and Smooth Flight"
Pros: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Cons: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Cons: "We missed the connection so never made this flight."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Everything else was fine."
Cons: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."
Cons: "Terrible boarding process"
Pros: "Crew was friendly and professional."
Pros: "All was good, also of note is the flight was not full"
Pros: "The staff at WestJet was very accommodating to me."
Cons: "Better snack choices"
Pros: "The crew did the best they could considering the delays."
Cons: "More information on the three-hour delay"
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Pros: "The crew were nice."
Cons: "The flight was very delayed due to weather, which is fine. However, more information would have been really nice."
Pros: "The flight crew were nice and efficient and the aircraft was clean. The food selection was not bad: more vegetarian options would be nice. The flight itself was smooth and I felt safe."
Cons: "Our flight from New York to Toronto was 45 minutes late. It was due in part to unbelievably poor organization: we couldn’t hear the person telling us which section was boarding, there was no clear line up and only one person slowly checking our boarding passes. Almost late for connecting flight."
Cons: "Flight was delayed two hours and not handled well by the airport staff. Boarding was a mess and disorganized. We were not kept informed of the reasons for delay."
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "Flight was only delayed 20 minutes."
Pros: "I fly frequently and this is the first time I've travelled with West Jet. The big difference was the staff. Unlikely many airlines the West Jet crew - in flight and the ground crew - were all very friendly, helpful and actually seemed like they enjoyed their jobs. I called West Jet prior to checking in on-line and my call was answered within a minute by a real human who was so helpful. That's the polar opposite of so many airlines like Air Canada."
Cons: "The seats are too close together but that's not unique to West Jet. And the in flight crew was so helpful that it makes up for the lack of space."
Pros: "Flight was smooth and landed 17 minutes earlier. Bags arrived before I was in front of baggage area."
Pros: "Easy to change flight same day to one flight earlier."
Cons: "Forced me to check in my (undersized) duffel bag carry on. Then forgot To load the bag onto the plane. WestJet cited a questionable and unlikely reason, that the bag was not loaded due to baggage to passenger weight ratio for safety reasons, even though flight was far from full with multiple empty rows. Plus there was a grand total of only approximately 12 pieces of baggage at the carousel. Also the plane’s auxiliary power generator was broken, which meant no a/c while on the tarmac before and after takeoff. Cabin was warm though not intolerable, however led to delays at both origin and destination airport due to having to wait for an external power supply truck. No in flight service due to supposed turbulence. Which would have been fine, except there really wasn’t much turbulence. Didn’t affect me, but my neighbor’s entertainment system was broken. However, these multiple issues and the broken power generator makes me wonder about what other maintenance issues have been overlooked or not addressed. Most of all I was offended by the clear lack of honesty about my baggage. If there really was a weight limit safety issue despite the plane being far from maximum capacity, then there are much bigger issues with the plane that makes me never want to fly WestJet again. But don’t insult your passengers by lying to cover up your carelessness. My baggage arrived on the following (my original) flight, but that which was delayed by nearly two hours. I’ve flown on United, Delta, Southwest, JetBlue, WowAir, AA, Alaskan, Virgin, American Airlines, United Airways, China Air, EVA, and Air Canada. So far, WestJet has been by far my worst experience."
Pros: "Nice staff. Comfortable seats.. easy boarding."
Cons: "No air conditioning til we took off, both on our outgoing and incoming flights. That was very annoying as I actually had trouble breathing!"
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Cons: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "The flight attendants were so helpful ....I have a special needs child and they helped me all the way and made sure we were comfortable"
Cons: "Late leaving NYC but, I guess weather related"
Pros: "Staff are very welcoming and helpful."
Cons: "Two worst landings I have experienced. Boarding is always chaotic on Westjet"
Pros: "staff very pleasent"
Cons: "delays cancelled flights"
Pros: "Agreed to check bag at gate, early boarding in return. Great gift!"
Cons: "LaGuardia is terrible. They shrank departure lanes and we got stuck on the plane for an hour. I hate this airport. Something always goes wrong."
Pros: "Crew and food"
Cons: "No tv and boarding was a mess"
Pros: "very nice staff. comfortable seats"
Cons: "no ice for drinks. would have preferred in flight entertainment on seat backs"
Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Cons: "Even though it was the first flight of the day, WestJet still left an hour late which meant I missed my connecting flight. That meant I also had to rebook my ground transportation an additional cost. Why they couldn't manage to get the first flight of the day out on time, I don't know. This stuff happens, and I am generally a patient and understanding person. That said, WestJet not only caused inconvenience and added expense, the airline had absolutely destroyed my snowboard bag. It was damaged so badly that I had to tape it up just so I could get out of the airport without losing my stuff everywhere. The WestJet employees didn't say anything about the damage, and clearly hoped I would just go away without making a claim. To make matters worse, they only pay part of the cost to replace my luggage."
Pros: "The flight was on time, there was enough room for carryons in the overhead bins"
Cons: "I did not have any food or use the entertainment options so that’s why I scored them low as I don’t know how good they were."
Pros: "I received adequate notification for check in and updates"
Cons: "There was a slight delay though we managed to arrive on time"
Pros: "The flight attendance are always so humble and helpful"
Pros: "Gave me accommodations for the night and rescheduled my flight."
Cons: "Misinformed me about where to catch shuttle for the hotel. A representative told me I was to be given a free entrance to the flight lounge for the inconvenience and it was not approved."
Cons: "Flight was late to leave"
Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Pros: "Complimentary drink."
Cons: "People bringing large items as carry on and thus making the overhead bins too full."
Pros: "Free booze"
Cons: "We were delayed by two hours and didn’t take off until 10 m which was a huge inconvenience"
Pros: "Seats and the crew"
Cons: "Checking in takes a long time"
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Pros: "Friendliness of customer service (phone), gate attendant and flight crew. I travelled with a pet and their organization is seamless! Well done... again!"
Cons: "Everything was great"