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Pros: "Staff was great"
Cons: "There should be a choice of Halal meal also, while booking the seat"

Pros: "Captain gave some nice hotspots to look out for as clear day."
Cons: "Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections."

Pros: "Crew was great!"

Pros: "Not much"
Cons: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"

Pros: "The crew on the plane and at the Dublin airport were nice. We haven’t made it to Dubrovnik. Plane from Newark was delayed, we missed our connection, our luggage was misplaced, then they didn’t have another flight until the next day, and they sent us to a hotel that didn’t have any rooms available."
Cons: "What couldn’t have? Thanks Aer Lingus."

Pros: "Crew was very nice. Food was ok."
Cons: "Seats were not very comfortable."

Cons: "My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success..."

Pros: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Cons: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."

Pros: "The welcome, hospitality and service by the crew were all excellent"

Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."

Pros: "The food"
Cons: "Crew bare minimum service entertainment not functioning properly check in difficult flight operated by aer lingus"

Pros: "Staff on board were friendly"
Cons: "7 hour delay with no effort to facilitate passengers"

Pros: "Absolutely nothing"
Cons: "Traveling for important business trip. Flight got canceled for “operational issues” and I Never received a notification from the airline or booking agency. I was told I couldn’t get a flight until 24-48 hours later. There were flights available through other airlines, so I asked if they could get me on one of those flights. I then sat on hold for 45 mins to be told that the airline wasn’t responding and the only thing they could do is refund me. I ended up purchasing a new round trip airfare 4 hours before departure which cost me $1000 more than what I paid for my original flights. I was experiencing a lot of anxiety and stress during this period again with no help from the agents. I expect someone to get back to me regarding this and offer some options on how to make this situation right."

Pros: "Staff were great and the pilot did a great job."
Cons: "The plane was not as nice as some of the other planes we have flown with but considering the short flight this was fine."

Pros: "Professional"

Pros: "very friendly staff great flight with nice tech made trip fly by"

Cons: "My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew."

Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."

Pros: "Excellent price and great service"
Cons: "Not a lot of legroom"

Cons: "We tried to get a checked bag when checking it online but the site kept shutting down. When we got to the airport they told us it was $100 for each of our checked bags. They would not let us back away from the counter and check in online, even though it was only $45 online. The man who helped us was fine but his boss was rude and totally unhelpful. We will not fly Aer Lingus again if possible, which is sad because we are Irish and like the rest of the experience usually."

Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"

Pros: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"

Pros: "I got from point a to point b just fine"
Cons: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."

Pros: "It landed early"
Cons: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"

Pros: "Overall the flight was great but the seating was extremely tight which made it hard to get comfortable. Not sure what type of airplane this was. Our return flight was much roomier."

Pros: "The Crew was lovely on the Transatlantic flight. The Dublin-HH crew was polite, one older lady was warm. Of course I would have like free wine, but I imagine many passengers might abuse the offer..."
Cons: "Narrow seats, not spacy feet place (fortunately a nice gentleman in the middle of us, 2 people, found a seat with more space - he was a very long and not too skinny man. Only 3 toilets for both isles of passengers on a TRANSATLANTIC flight."

Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."

Cons: "I was absolutely appalled by the service, I was in the rear of the plane both flights and by the time the food had got to me there was no choice of meals . The flight attendants just threw it down in front of me . I found the staff rude and I could hear them making fun of passengers. Also the tables were insteady so you had to put something under it so it was level. Headphones hurt your ears. And the fact that when I booked my flights they did not mention that the flight from Dublin to Newark was a domestic flight so no free alcohol. I was very disappointed in this flight to and from"

Pros: "The flight crew arranged for assistance at the arriving airport."
Cons: "The staff at EWR took the wheelchair that I was in and told me that someone would be along with another one. One never arrived. I went to the desk when boarding began. I requested a wheelchair and I was told that I could walk down the ramp without assistance by one of the boarding staff. I was able to but with great pain and much energy. If it had not been for the crew of the flight I probably would never fly on Aer Lingus again."

Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."

Pros: "The shepherds pie was excellent !"

Cons: "The seat cushion was worn out and lumpy"

Cons: "Aer Lingus imposes a maximum limit of 10 kg on carry on bags. For checked bags, there is a minimum charge of 35 euros which seems very high for a suitcase of 15 kg or less. The charge increases by 5 euros for each additional five kilos. We had to pay an additional 70 euros over our air fares. In order not to have to pay any more, we spent a good amount of time shifting items from one suitcase to another to avoid exceeding any of these weight limitations. One more hassle which takes away from the pleasure of traveling!"

Cons: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"

Pros: "Flight and service was fine - food was probably better than average in coach."
Cons: "I have come to expect charging outlet for devices - this aircraft had none. Entertainment consisted of a few older movies - no newer releases."

Cons: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."

Pros: "Everything was good overall."
Cons: "Seats got a little uncomfortable after a while."

Cons: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."

Pros: "Got Shuffled off by British Airways onto them the seats were good and the plane was new model"
Cons: "Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern."

Pros: "Constant attention to comfort"

Cons: "Smell the smoke from outside while boarding or landing. Pay for wine Luggage allowance, NO PERSONAL bag?? Movies not so many options"

Pros: "check in process was easy"
Cons: "Our 2 carry-on bags were moved to checked in just before we got in. We were told that it was because it was a full flight. So what do I see in the overhead bins? 2 carry ons with "crew" tags. What bulls**t. This was a very good airline 20 years ago. Not anymore"

Pros: "Seats comfy"
Cons: "Boarding was delayed and confusing. Not organized well, check in was AWFUL. One hour to get through with two people. Not eddiexekf to make plane on time!"

Cons: "In the US we board by row numbers. With Aer Lingus, the boarding was weird & illogical."

Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."

Pros: "Nothing."
Cons: "The plane was delayed by an hour, they didnt have a plane so gave us a random budget airline plane from a company noone has heard of. Wasnt a big enough plane, so requested we check our hand luggage. Got on the plane and for a 7 hour flight there was no entertainment- unless you had a fully charged phone or tablet as they had an app but no where to charge your phone or tablet. Half way though the flight, it was announced that we had gone from 4 toilets to 1.5 (????) Landed in the us and it took an extra 30 minutes for luggage to show up on the conveyor / carousel. What a joke!"

Pros: "This was the first time I've flown Aer Lingus... and it won't be the last!! Great experience!!"

Pros: "Free movies and plenty of food"
Cons: "Would have liked to been able to afford better seats"

Cons: "Let us board, then flight was delayed. Sat on tarmac 2 hours. Didn't offer any snacks. Dinner options were poor."

Cons: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."

Pros: "The plane was large and the seats very confy."
Cons: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."

Cons: "The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights."

Pros: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Cons: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."

Pros: "Free wine with your meal."
Cons: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."

Pros: "the plane was modern."
Cons: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"

Pros: "Jenerous Leg space, free 23 kq suitcase"
Cons: "Minimal service, but OK for low cost flight"

Pros: "clean plane food and drinks comfortable seats"
Cons: "warm and no way of adjusting a personal vent"

Cons: "I booked a Delta flight and got an Air Europa flight. The flight was two hours late. The plane was really old and and had no screens, USB chargers, super tight space and things kept breaking. I’ll never book a flight that is operated by Air Europa."

Pros: "Service was good food was very good."

Pros: "The crew was professional."
Cons: "The boarding process was highly disorganized: all travelers line up at the gate and attempt to cram their way onto the plane regardless of whether this behavior delays the flight."

Cons: "The website would not allow me to check-in on my phone or my laptop. Had to retry 5 times. Finally when the boarding pass was sent it did not have a barcode. I was able to repeat the check-in to have a barcode in the app but then the reader at security would not read it! I had to go back to the check-in desk for help. AirEuropa web needs to get their act together."

Pros: "Two meals and some in-flight entertainment. Not too bad. You can order a special meal (such as vegetarian) by calling the service center, and it's served first."
Cons: "Red-eye flight, econ seat uncomfortable for sleeping. Fewer entertainment options than other airlines"

Pros: "I really liked the food throughout the flight and the crew was amazing!"
Cons: "We were not allowed to check in online and we had to be at the airport hours to check in physically but there was no counter with airEuropa, so we had to wait until the people arrived then we had to make line which was long! We had issues with our bags so we had to check them in, which was okay since it was free. The space in the airplane was so tight that it was not comfortable at all."

Cons: "No outlet to charge a phone"

Pros: "I liked the price. Free eine. Dinner ok"
Cons: "My bag was lost, took 3 days to get. And tad checked it. Not sure why, but didn't like that."

Pros: "Nothing"
Cons: "Everything! Boarding process, delayed travel, the experience was terrible. Never again"

Pros: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Cons: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."

Pros: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Cons: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."

Pros: "The plane was on time, but the boarding process was chaotic. The flight attendants were nice."
Cons: "The seats were so small. I am 5'2" and had no leg room. I don't know how anyone who is taller fits. The food was really poor and my entertainment system did not work. Also, the gate was not posted on the board until right before the flight boarded and the boarding process was chaotic at best."

Cons: "I had the worst experience I have ever had. Very unhappy, please contact me directly."

Pros: "On time and a nice crew."
Cons: "Terrible food, entertainment, seat and amount of leg room."

Pros: "Crew was nice"
Cons: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."

Pros: "It was on time"
Cons: "The condition of the plane was very poor, and the space is also very small & uncomfortable. The food was not good either."

Pros: "Smooth, quiet overnight flight with few interruptions."
Cons: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."

Cons: "Flight delayed missed my connector no one was helpful. A total of 24 hours traveling"

Pros: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
Cons: "The flight itself was OK."

Pros: "Flight left and arrived on time and seats were comfortable for airline seats."
Cons: "Departing Madrid airport while watching my luggage sit on the tarmac. It turns out their was too much weight and some luggage had to be left behind for another flight. I did get my luggage 24hrs later thankfully."

Pros: "Flight left and arrived on time and seats were comfortable for airline seats."

Pros: "The flight staff"
Cons: "I was upset because I had no television the entire trip. Very bored. Nothing to read."

Pros: "The price was great for a direct flight from Boston to Madrid."
Cons: "The plane was very, VERY old and extremely uncomfortable. This was an overnight flight, they turned down the cabin light for the first ten minutes but then it was on for four hours, making it impossible to sleep. There was no in flight movie, and there was no way to turn off the antiquated cumbersome seat TV. Really awful to get off the plane and be exhausted. They didn't offer food to the inside rows, only to the window side. When you asked you got an annoyed glare."

Pros: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
Cons: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."

Pros: "Easy boarding"
Cons: "Crew skipped us for dinner but when we pointed it out they came back. But they skipped us again for water/drinks."

Pros: "Smooth flight"
Cons: "Air temperature inside too hot."

Pros: "terminal E7 was filled about 15 AE personnel standing around doing not much of anything. Not even simple announcement welcoming or informing the customers of why its flight was delayed. They were busy greeting their own VIP's heading in and out of the business class. When asked what's going on, the AE personnel simply stated 'just wait'"
Cons: "At the security, i was turned away because TSA will not take Air Europa's electronic boarding pass. When I went back to the check in counter, I asked why, no answer from three people at the check in standing around. Again, indifferent attitude. Shouldn't AE inform customers of this time wasting problem? No self check in kiosks."

Pros: "Nothing"
Cons: "Everything, no communication, poor handling of the situatition, gate attrndant really rude and looked unprepare or untrainned."

Pros: "The flight itself was comfortable. The Airbus planes are fantastic."
Cons: "I was squeezed in the middle of a row. If I was able to check in ahead of time I would choose a better place to start with. The check in just didn't work!"

Pros: "Crew were simpatico and attentive. Seats OK, but not lie flat, Food was fine althoug not excellent. Good price for a business class MAD SJU."
Cons: "Boarding in Madrid was horrendous. After asking us to board the plane then held us in the "chute" standing up for 1/2 hour. Could have waited inside the terminal seating down! Entertainment in business was from the last century - no individual screens. An Ipad was handed to us resulting in a bunch of cables surrounding us through the entire trip."

Pros: "Short flight"
Cons: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"

Pros: "The plane and technology were top notch"
Cons: "Food was not worthy for a food bank."

Pros: "Nothing"
Cons: "Everything"

Pros: "On time flights and excellent crew."
Cons: "Seats are uncomfortable . For transoceanic travel Air Europa can improve seat cushion and air temperature."

Pros: "The entertainment was excellent and the food plenty and good"
Cons: "I had an isle seat assigned to me at check in, however I strongly feel discriminated against by your stewardess Sylvia , after she made me move so another young lady could have an isle of 3 seats all to herself. The made me food to another seat (50 something) when I know I didn't have that seat. I would never recommend this airline - I travel often and plenty and have never been so humiliated and made to feel less than. They way I was asked to move was as if I was a disturbance , as if I sat next to the pilot of the plane ....it wasn't even offered an apology or asked kindly. It's unacceptable."

Pros: "Pretty standard experience on this flight for what you pay."
Cons: "Delayed. No transparency. Not a single detail with the passengers despite waiting for 2 hours at the airport."

Cons: "Lengthy boarding process."

Pros: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."

Pros: "The airplane was neat and the crew nice also, I don't have complains about that."
Cons: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"

Pros: "As indicated above the boarding procedure, the crew, and the food provided very positive experiences."
Cons: "The principal negative experience which made the overall flight experience very disappointing was the lack of leg room. I am 6 feet and about 4 inches tall, therefore flights are never very comfortable. However, out of many airlines I have used Air Europa provides the least amount of leg room. The flight was very uncomfortable. It lasted nearly 12 hours, but I never came close to being able to take even a short nap. This was the worst flight experience I have had. There should be an advisory to warn tall individuals like myself."

Pros: "the price"
Cons: "service,flight entertainment and food was poor quality."

Pros: "Everything except some flight attendants needs to brush up on their customer service skills with English speaking customers"
Cons: "One flight attendant pissed me off when I asked for more drinks n she ignored my request n walked away"

Pros: "Nothing"
Cons: "The food, the entertainment"

Pros: "Crews are nice n snacks are okay."
Cons: "Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!"

Cons: "Delayed takeoff. That happens but very poor communication about the delay."

Cons: "OK flight, evening Business class"

Cons: "The seats aren’t comfortable, the entertainment system is finicky, not much leg room."

Cons: "Seating, food, entertainment, communication and comfort"

Pros: "All was well but missed my bag and one opened"
Cons: "Missed my baggage and one was opened and wrapping removed"

Pros: "good onboard service"
Cons: "the business class wasnt really so good to my expectation."

Pros: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Cons: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Pros: "Short trip from Rome to Milan"

Pros: "The staff was kind and helpful. The business class was good and the updrafts was really worth it"
Cons: "Entertainment was poor ."

Pros: "Crew was fast"
Cons: "Boarding was late and also arrived late"

Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Pros: "I liked very muche the flights time table."
Cons: "I have nothing to add hear."

Pros: "Muffin distribution and the cushion"
Cons: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."

Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Pros: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Cons: "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Pros: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Cons: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Pros: "Easy boarding on time nice crew"

Pros: "Confortable space, great food taste,"
Cons: "When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived."

Pros: "The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially."
Cons: "Probably not the company fault, but my stroller was a little damaged when I got it at my destination."

Cons: "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."

Pros: "Plane was new"
Cons: "Plane was late"

Pros: "Nothing"
Cons: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Cons: "The flight departed one hour late."

Cons: "food"

Pros: "Friendly staff"
Cons: "No free food, even drinks need to be paid."

Pros: "Almost nothing"
Cons: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Cons: "poor communication always, always late departure, seat space so small it baffles the mind on a long flight that they cram people into the plane in such a way"

Pros: "Staff was friendly."
Cons: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."

Pros: "Initially I was a little worried because Alitalia had given us some disappointments in the past, but it was the most convenient flight this time for our final destination.We had to take 3 flights to arrive to our final destination, 2 with Alitalia.The crew was polite, helpful. We were very happy that for the first time Alitalia didn't loose our luggage(!) and we got it in Athens. Thank you!!!"

Cons: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."

Pros: "The seats are bigger than in other airlines! Good space."
Cons: "The crew disappeared, they would not come when they were called. They were too busy fighting with each other."

Cons: "My flight was cancelled and didnt get information from the hungarian ground staff about the reason. They just changed it for Austrian Airlines but I don't like Austrian Airlines and i had also an Insurance for this ticket. After a long conversation I could fly by Lufthansa with stopover in Frankfurt."

Cons: "f"

Pros: "80 euro return from MLA to Rome, including bags. A snack & drink provided. Beat ryanair hands down!"

Pros: "The crew was very friendly and efficient."

Cons: "Worst airline company ever. Lost my baggage for 4 days although a friend of mine on the exact same flight with me received his. I'm on a snowboarding trip and they lost all my gear and basically made it impossible to enjoy my vacation. I sent 3 emails and no one has contacted me yet! I agree that these things might occur but the airline has to take responsibility for their mistakes and address the issues. WORST airline I've been to, if you are thinking of using it I double insure everything and don't count on them to be responsive!"

Pros: "The crew was friendly and did their best to help. The flight was on time and arrived early."
Cons: "AZ 316 FCO-CDG, Feb. 1, 2017, Economy. On its Airbus A320 Alitalia has a new section with "Premium Seats". This was done at the cost of the non-premium economy seats. Pitch is unacceptable. When the food cart came I had the back of the seat in front of me 15 cm (5 in) from my forehead. I told the attendants "even cattle could not be handled like that". They commiserated and said "with the changes the we are truly going through rough times." They reseated me to an exit row. Getting a boarding pass online is also a new, unfortunate experience. I have a Platinum Card of AF/KL, which means Elite Plus in Skyteam parlance. My ticket, sold by KL, had an AF flight number. Alitalia pretends now to sell piece by piece all the advantages that are attached to the status (e.g; €8 for early boarding...). The airport personnel confirmed that the system does not allow to print the words "Skyteam Priority" or '"ELP" (for Elite Plus) on the boarding pass. They encouraged me to write to the Powers-that-be that decided to make these user-unfriendly changes. I think that Alitalia, as a Skyteam member, had signed the agreements; they have not rescinded their membership, why don't they just apply the rules? Food: a tiny portion of pop-corn! I couldn't believe it. I will avoid henceforth to fy Alitalia."

Cons: "Old airplane. No entertainment at all. The lugage remain in the airport and didn't arrive at destination."

Cons: "We were not able to print our boarding passes for our connecting flight in Berlin and thus were forced to check in again for our flight to Rome. The system did not have the update and we were forced to wait over an hour with the agent. We nearly missed our flight."

Cons: "Individual in airport had us wait in line ONE HOUR TO GET CHECKED IN; he should be fired ; flight was fine"

Cons: "1. absolutely disorganized boarding, 20 minutes waiting for 3 relaxed passangers to join a crowded bus 2. absolutely disgusting business class, narrow seats, little space"

Pros: "Can't think of anything."
Cons: "The seats were the most uncomfortable my husband and I have ever experienced. The huge headrest forced us to sit bent in a C shape with our heads bent down, no way to sit normally and relax. It was pretty close to torture for a long flight. I just wanted to rip the thing off the back of the seat. I will never fly on a B777 again if I can help it. Its particularly rich when the captain comes on the address system and tells us to sit back and ENJOY the flight. Additionally, boarding started a full hour before scheduled departure, then the flight was delayed an additional 45 minutes while they waited for somebody's luggage. If you boarded early, you got to enjoy sitting there nearly 10 hours for an 8 hour flight."

Cons: "My wife and I were slightly late to our return flight to Boston. When we arrived we were told that we would not be able to board because of our need to check a bag. We have the same bag that we have flown all over the world without the need for checking. Seems like it would be wise to indicate that Alitalia does not follow industry standard for checked bags when purchasing ticket. We were forced to purchase entirely new tickets for our flight back home, this is an unacceptable business practice. The up charge on the late purchased ticket was outrageous and we were sat next to the toilets which was disgusting!! I would appreciate a phone call from a representative of Kayak or Alitalia to discuss. Thanks Jeffrey Baker 207 739 9487"

Cons: "I CHECKED IN 24 HRS AS REQUESTED AN BOOKED SEATS FOR FLIGHT & CONNECTION BUT COUKDNT PRINT BOARDING CARD ONLY AT THE AIRPORT.AT THE DESK THE ALITALIA LADY TRIED FIRST TO USPELL MY SEATS FOR 400$, THE SHE SAID THAT I DID NOT COMPLETE CHECK IN SO SHE IS FINISHING IT BUT I HAVE A CONFIRMATION OF THE COMPLETE CHECK IN.THEN SHE CHANGED A FEW TIMES MY RESERVED SEATS (AND SOLD THEM )AND AT FOR THE TRANSFER FLIGHT SHE BOOKED THE SAME SEAT FOR ME AND MY WIFE AND WE CORRECTED IT IN ROME,,,VERY BAD BEHAVIOR!!!"

Cons: "The flight crew was very rude, never answered call bells, were drinking and socializing in the back of the plane. Worst airline I've flown by far and I'm an avid traveler."

Pros: "After shuffling me between terminals, a flight attendant finally recognized I was injured and was going to miss my flight. She stepped up and got the assistance I needed."
Cons: "Check in clarification."

Cons: "worst food"