We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
Cons: "Flight was on time and plane clean and in good shape. Crew was very friendly."
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Cons: "This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices"
Cons: "No tv for an 8 hour, overnight flight."
Pros: "Not much"
Cons: "Poor customer service, outdated plane, uncomfortable seats, didn’t turn lights down until well after midnight. Hardly slept due to screaming babies and loud toilet flushes. Cold stewardesses and inedible food. Just an awful experience."
Pros: "I loved the selection of movies and games. I was surprised to get two meals, both dinner and breakfast; the food was good and appreciated."
Cons: "Boarding was a little confusing, but I was happy to get on the plane and have space for my Carry-on"
Pros: "The crew was helpful, well spirited, and timely."
Cons: "The inflight TV monitors didn't work."
Cons: "After 2 days at the airport I still waiting for the airline to give me a date and new time for another flight since the airport is having problems after the storms on Wednesday, they don’t have a counter or anything where travelers can ask questions and have problems solve. They keep making you come but with no guarantee of anything. No one knows nothing, it’s very bad the way they are managing the situation."
Pros: "Boarding process"
Cons: "A sick/drunk/unfit person delayed the take off for 1 hour, and absolutely nobody informed the rest of the passengers about the situation. We all saw her but no idea what was going on. The aircraft is old, without personal entertainment (Air Europa provided free Wi-Fi to browse a small selection of content though)."
Cons: "I booked a Delta flight and got an Air Europa flight. The flight was two hours late. The plane was really old and and had no screens, USB chargers, super tight space and things kept breaking. I’ll never book a flight that is operated by Air Europa."
Pros: "Service was good food was very good."
Pros: "Low Fare"
Cons: "No IFE in Coach"
Cons: "They did not keep my luggage over the long stay. Had to carry it around Madrid. The meals I ordered were not available. No individual screen entertainmen ton the flight."
Pros: "Will never fly this airline again"
Pros: "The airplane was clean, and the staff were correct and professional."
Cons: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Pros: "Price was very good. That's a big plus."
Pros: "Comfort & choice of food"
Cons: "Entertainment and lack of options for it"
Cons: "Plane was not as modern as it could be."
Cons: "Look tasted old and greasy"
Pros: "Wide body plane A330"
Cons: "Seats too narrow. No individual TVs, no entertainment, not even a music channel available."
Cons: "Flight attendants were very rude apart from that it was great"
Pros: "Food was ok."
Cons: "Very tight space on longer flight"
Pros: "The crew was very pleasant."
Cons: "Did not like sharing a screen with the entire plane. Wish there was individual screens behind the seats."
Pros: "We had no problems with boarding on time or checking our bags. Some reviews were upset about the in-flight entertainment (or lack thereof) but Netflix has a download option now and I pre-planned and binged an entire series on the flight. I didn't eat the food on the trip to Europe but on the way home I had the veggie pasta, wine, coffee and the pizza snack and it was all basically on par with other airplane food I've had. The attendants were also all fantastic and polite and helpful."
Cons: "The seats could be more comfortable and I don't love paying to choose my seat but these are small things in the grand scheme of it all."
Cons: "No vegetarian options at all"
Pros: "Great value for the money, pleasant crew, good food, and comfortable seating."
Cons: "In flight entertainment limited to a few small TVs in the center."
Cons: "People were boarded by standing in a line instead of zones. We stood in line for a good 30 minutes. Also, while standing in line, a gate representative decided to take the back half of the line and move them to the priority line to "expedite the boarding process". As one of the last people in the original line seeing everyone behind me board before me, I was annoyed. This was poor form."
Pros: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Cons: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."
Pros: "The employees of air Europa are always so friendly and helpful. The flight, the price, the value for money is excellent."
Cons: "I didn't like the breakfast."
Cons: "Airlines provides no customer support. Do not take it. You have been warned. If you need any changes or any cancellations the policies are extremely unfair. Complete garbage."
Pros: "The flight was delayed for five hours."
Cons: "The waiting."
Cons: "The flight was supposed to leave at 10:05pm. It was inexplicably delayed to 10:35- not a big deal BUT we didn't take off until a little before midnight. We sat on the Tarmac with the bright lights on in the cabin for over an hour (I asked if they could dim or turn off the lights and was given a surrly look by the flight attendant). Boarding was a mess with little method but they did allow families with children on early. Exhausted, with toddler in tow, I was excited for the plane to get going to turn the lights off but no, first there was dinner service. Really? At 1am? Finally, lights out at 1:45 and we could sleep only to be awoken 2 hours before landing with breakfast service. And they weren't even quiet about it. There were no individual tvs in coach and the wifi doesn't allow any streaming (plus it's $50 for the flight) Can't wait for the 6 hour flight back"
Pros: "Plane made it across the ocean."
Cons: "Crowd like cattle at boarding. Seats poorly designed so you can't eat without spilling down your shirt. (Coach, natch.) My (and many) entertainment stations didn't work at all. Pilot didn't say a word the whole time altho lots of turbulence. English announcements fast and incomprehensible. Food really pretty wretched. All this in comparison to other transatlantic carriers at this point is frankly poor. (I do this 4 or 5 times a year. for years.)"
Pros: "Food portions were generous."
Cons: "Possibly the most uncomfortable chairs ever. Entertainment was also outdated."
Pros: "Food was averafe"
Cons: "Everything else. Crowded. Dirty. Worse seats ever"
Pros: "Liked the boarding process (from back to front)"
Cons: "Crew not friendly, food was mediocre, the entertainment did not work at all"
Cons: "The seats didn't have their own screen."
Pros: "It was quick"
Cons: "Porly maintained interiors and tight seats"
Pros: "Super friendly and accommodating."
Cons: "No problems"
Cons: "the flight kept getting delayed. There was NO AIr Europa represtentatives at the airport. Telephoning them was not helpful. They either hung up on me or kept saying to call back later. Flight ended up being cancelled. Shuttle busses to hotel, which was a a full hour away took us hours to get to. Arrived at hotel at 5 am! Return was said to be at 10am but wasn't until noon for what they told us would be a 3 pm flight. Ongoing lies. Flight didnt leave until 10:30 pm and then there was a 45 min delay on the plane. Plus lots of waiting in lines all day. It was horrible. Missed a full 24hrs in madrid. Hope to get some money back as compensation."
Pros: "the price"
Cons: "service,flight entertainment and food was poor quality."
Pros: "Food was good, service was great. Seemed like a brand new plane."
Cons: "Smelly passengers"
Pros: "Our flight was ontime"
Cons: "Minimal leg space, only a couple of televisions, uncomfortable flight overseas"
Pros: "The Flight Attendants were attentive to our needs, friendly"
Cons: "Unfortunately, there just wasn't enough leg room"
Pros: "Everything from boarding to luggage pick up went smoothly. The food was ok."
Cons: "Wasn't as comfortable. It would Have been nice to have a little more leg room"
Pros: "We arrived safely."
Cons: "Very limited space."
Cons: "The boarding was 2 hours delay due to plane being late , due to it was getting clean , then the said the delay was do to the crew three different stories . So it look like they were all lies Then you get on the plane some of the crew members has a bad attitude very unpleasant ,over heard one flight attendant say to a staff member what do the think ,we are tired too ! she forgot we are paying customers ,not employees ! Also there where a bunch of empty seat no one could sit in because they were for the crew .so they can sleep in during the flight ,felt that was very unprofessional . We arrive to Madrid and had to go through t s a again as if we just entered air lines major delays almost miss next flight ,so that was very stressful . My son got food poisoning ,as well ,later the night not a good experience . I feel I will not be flying air Europa again I was not pleased with all my flying experience I have had never had this experience so I rate air line poor"
