Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"
Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Pros: "Extra legroom in seat"
Cons: "Crying hysterical baby on flight. I upgraded only to have a screaming baby sit one row behind. Not the airlines fault but when you upgrade, a crying baby is the last thing to help get thru a red eye flight. As a mother I empathize but I probably would have taken the child to the bathroom."
Cons: "5 to 6 hours flight should have some bread more than snacks"
Pros: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Cons: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Cons: "Flight. Hold have left on time but there was an issue with a passenger"
Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."
Pros: "Great leg room, high speed wifi the entire time, arrived almost an hour early! Fantastic first Jet Blue experience on a brand new A321."
Pros: "As usual, staff and good choices were great."
Cons: "It was an older plain, the wifi wasn't working and also several TVs, including my own."
Pros: "Booked my flight quick and easy on Kayak, very inexpensive round trip for under $300 from SLC to Long Beach."
Cons: "Can't complain about anything really. The crew wasn't very talkative and didn't have much to say maybe that's about it."
I had pretzels and there was not entertainment on the flight
Cons: "Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around."
Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Pros: "Nothing other than being able to get off this plane ride as soon as possible."
Cons: "Everything. Friendlier crew who could look like they enjoy their job more. Seat and comfort. Seat pitch was awful for a major airline. Some discount airlines seats were more comfortable w/ more space. Boarding was archaic. Climbing stairs down to tarmac, bus ride, climbing up stairs to plane."
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "Higher Priced seating was left empty and people were not spaced properly in the cheap seats in the back despite the extra room on board at takeoff."
Pros: "Boarding was straightforward and without all the fuss that one gets with the cheap airlines, or worse, with Air France. For economy tickets, the level of comfort was adequate, but the seats didn't return to upright easily and the entertainment screen took a whole load of taps before it responded sometimes. A reasonable level of service for the price, and the plane was on time."
Cons: "The crew were disengaged. There were too many interruptions over the speaker system, first the English one, then just as you got back into your film, a Dutch one. I don't believe that have experienced such a level of disruption in some time."
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Cons: "Flight was good. Since flying is everyday anymore if you want perks you will just have to pay for something more."
Pros: "The agent at the gate quickly realized the problem and was able to put me an exit row, which was a nice consolation, but if the flight had been full, I don’t know what would have happened."
Cons: "I was bumped from my first class seat with very little explanation why, and wasn’t even informed until the boarding process was underway. My name was never called at the gate before boarding as a “Mr Smith, please come to the gate”, and it was very embarrassing to be pulled out of line like that."
Pros: "No major disruptions"
Cons: "Leaving on time, since we didn’t take off until 35 minutes later than ETD"
Pros: "Crew was friendly"
Cons: "Seat spaces were so small I thought I was flying spirit. And you have to pay for WiFi"
Cons: "There was a delay at the beginning with no communication. The AC was off in the beginning and it was too hot hen after it wa turned up way too high and was freezing. The seats were really uncomfortable."
Pros: "Flight crew from Geneva was nice"
Cons: "The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight."
Pros: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Cons: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Cons: "I find it very frustrating that I get this great deal and get charged for EVERYTHING. Bags...drinks...snacks. I mean not even a cookie or pretzels? In the end I’m paying for a budget flight where I would have been treated like a valued customer."
Pros: "Crew was nice. That’s all."
Cons: "Updates on departure. Should be able to see everything in the app. Not have to keep running to the agent."
Pros: "The crew members were very nice and professional."
Cons: "The seats are just horrible and always hurt my back after a long flight."
Pros: "Plane was new"
Cons: "They want $40 for a carry on backpack! And you have to pay more to choose a seat snd even more for one that reclines... the space under the seats is purposely blocked to only fit tiny bags so they can charge you. A low cost airline is not low cost I'd think they make you pay extra for every little thing. It's very misleading."
Pros: "Price and on time"
Cons: "Hard seats that do not decline and lost my luggage"
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Cons: "I took my 11 year old daughter for her first unaccompanied airplane trip to Florida today on Frontier Airlines. I paid for a window seat in the back row, which is where she wanted to sit and is also required to sit being unaccompanied. A few minutes after she boarded she texted me that a mom told her to move over so her kids could sit at the window seats (my daughters seat). My daughter of course just listened and moved over. I was livid. I told her to tell the flight attendant but she didn’t want to make a fuss over it. What was this flight attendant doing? She had to notice the seat assignment switch at some point. I do understand that she also has other responsibilities and can’t be a hawk over my daughter. Why wouldn’t she make them move to their own assigned seats when she did notice a seat change? I understand that another adult passengers can make a seat assignment switch but NOT a child. I am also fine with a flight attendant asking my daughter to move but not another passenger. It sounds like a bully just wanting the best for her kids at the expense of my daughter. I was a fury of no sleep (I work night shift)and pregnant (emotional) looking for help at the airport and there was no one to help me! I wasn’t allowed to leave the gate until the plane pushed back but the gate attendant had left before the airplane pushed back. I should have called my daughter and had her put the flight attendant on the phone but at the time the thought never crossed my mind. After the plane left I complained to the ticketing counter who told me they couldn’t do anything to help me and gave me a number for customer service. I was then on with customer service for at least 45 minutes. They weren’t rude but definitely didn’t have a response that was very caring. They asked me why my daughter didn’t speak up on the airplane. I said, “because she is 11 and listens to adults when they tell her to do something.” They said they would report my case/ complaint to the “back office” so this would “never” happen again and gave me back my money for my daughters checked bag of $45. I had to push them to give me back any sort compensation. At this point I didn’t want to make it about money... it didn’t seem right. This is about my daughter and her safety and the service I paid for her to have in my absence. So I took the $45 deal and got off the phone. I am still so angry. This was her first flight alone and she’s a little scared, a little sad, and then she has to give up the one thing that she was looking forward to on the flight. If something would have happened on the flight they wouldn’t even know what seat she was in! I don’t know if I will ever book flights with frontier again. The flight also left 40 minutes late without any given reason."
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Pros: "Crew was wonderful."
Cons: "Would love wifi options. It would make traveling with kids so much easier. The plane was so large that unloading and loading took a ridiculous amount of time. Had someone been catching a connecting flight, it would have been an issue."
Pros: "Nothing"
Cons: "I was not a no show, and request a refund."
Pros: "I fly ALL the time with my Pet in Cabin. This supposed to be our first time with Spirit. Employees refuse to let my dog fly. They said the dog cannot turn around inside the soft sides bag. My dog indeed turn around inside the bag, but sometimes she don’t want or need to do that!! Counter attendants refund my money effective in 7 days. Almost immediately in went to SOUTHWEST, side by side with Spirit counter and quickly buy our tickets to FLL. Thanks to SOUTHWEST we arrive on time."
Cons: "They don’t let me fly with my Pet in cabin. I simply buy on another airline as usual."
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Cons: "We weren’t able to board the flight due to poor customer service and they’re lack of knowledge about which deck to go to. I asked about a refund and was lied to in my face and over the phone."
Pros: "Only paying for what I care about is fantastic! Friendly and accommodating check in staff."
Cons: "The seats are not padded enough, very uncomfortable"
Cons: "The fact that I had to pay for every little thing. I will not use them again."
Pros: "nothing"
Cons: "My flight was first delayed, then had mechanical issues and when they finally got those resolved pulled away from the gates but pulled right back to the gate and were told to deplane as there was another mechanical problem. After waiting 45 minutes for another plane they cancelled the flight and sent us home with a voucher for food for the airport restaurant which was not open and a voucher for a cab ride home but not for the return to the airport. We were required to stand in line 45 minutes to rebook our flight and to get the vouchers. I tried to rebook on the phone but the customer services rep said since I boarded the plane I was not allowed to rebook over the phone."
Cons: "The fact that we were charged a lot for out bags, and you guys charged $14.00 for the seats that are not comfortable at all."
Pros: "Boarding was quick and painless; cheap airfare is always nice"
Cons: "Plane only had enough fuel to circle the airport for 30 minutes due to thunderstorm, then had to divert all the way to Tampa to get more fuel. Seats are like old roller coaster seats"
Pros: "On time"
Cons: "Charged extra for bag do I packed lighter then I wanted to."
Cons: "that throughout the day the flight was continually delayed and then finally at 11pm the flight was cancelled. allowing zero time to find an alternative flight. ruined my whole weekend plans."