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Pros: "Everything is OK."
Cons: "Nothing. Everything is good."

Pros: "Crew were very good"

Cons: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."

Pros: "Good swiss service. Arrived earlier. Priority boarding for me with kid."

Pros: "Great food, no turbulence, great service and my skis flew for free!"

Cons: "In Geneva, United has you print out your own baggage claims but there is no option to print two claims if you are traveling with skis and a boot bag. So after standing on line to print out the claim, I had to have the claims printed at the baggage drop counter anyway. The person directing people through the process, should being questions people with skis and directing them to the proper place (especially since many people use Geneva Airport to access the French, Swiss and Italian Alps)."

Pros: "Nothing really exceptional"
Cons: "Looks like everyone is a manager. Little smiling and most making sure rules are follow up to the book and is ok but no too insistent about it. Customer service afterall make or break you business doesn't matter how strong you are"

Cons: "Due to late dinner, was not allow to follow asleep as I needed"

Pros: "The crew was nice, the flight went smoothly"
Cons: "Seats were too small and not comfortable"

Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"

Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."

Cons: "Nothing Everything was excellent"

Pros: "No seat comfort"

Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"

Pros: "Crew good"
Cons: "Baggage small bag forced to check"

Pros: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"

Cons: "nothing"

Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"

Pros: "I liked how nice the crew was."
Cons: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."

Cons: "Seat would not recline. Long fight cramped 27B"

Pros: "The service and the crew were fine"
Cons: "Seats are too small and terribly uncomfortable on such long flights."

Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"

Cons: "Connecting flight cancelation, didn’t get to go."

Cons: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"

Cons: "The flat bed is narrow and VERY hard."

Pros: "Everything! Very professional, great food"

Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."

Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"

Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"

Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"

Pros: "Courteous Staff Excellent Service and enough concern for the guests."

Pros: "Service was excelent puntualiti was excelente thank you very much"

Cons: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."

Pros: "It reminds me of school dinners"
Cons: "Bland, over cooked No thought into the presentation or flavour"

Pros: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Cons: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."

Pros: "Entertainment"

Cons: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"

Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."

Pros: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."

Pros: "staff were very helpful"

Pros: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Cons: "I wish the seats were more comfortable"

Pros: "The food provided and the service was excellent."
Cons: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."

Pros: "nice staff."
Cons: "lack of space. being in middle row."

Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pros: "Nothing"
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."

Pros: "The crew was very attentive and friendly"
Cons: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Cons: "My suitcase was damaged(torn through!)"

Cons: "Over an hour late."

Cons: "On the run way for 1 hour in line to take off"

Cons: "absurdly cramped seating."

Pros: "Arrived at destination 30 mins earlier than expected."
Cons: "Boarding was a little late and slow. But it smoothed itself out since we arrived at our destination 30 mins earlier than expected."

Pros: "The Delta terminal at La Guardia was amazing I felt like I was back in Singapore , I had my choice of really good food ranging from Italian , German , Japanese and some American places all of which sounded good the prices were a bit expensive but that is just airports !"

Cons: "was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto"

Pros: "On time"

Pros: "Entire staff was wonderful."
Cons: "Snack, refreshments disappointing. No tv or music access even more so."

Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."

Cons: "Passengers not jumping up as soon as we reached the gate even though they were asked to stay seated until their route was next off."

Pros: "Very spacious."
Cons: "N/A"

Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."

Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."

Pros: "Awesome"

Cons: "Issues with connecting flights so had to sit in different place, seat was broken"

Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"

Pros: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Cons: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"

Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "N/A"

Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."

Pros: "Amazing crew & comfortable seats."

Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"

Cons: "To many screaming kids"

Pros: "Nothing"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"

Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"

Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."

Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"

Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"

Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."

Cons: "Cramped seating for premium Econ"

Pros: "Crew were very friendly specially with my 6yrs old daughter"

Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."

Pros: "Air crew was excellent"

Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"

Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"

Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."

Pros: "Flight team were wonderful!"

Cons: "the short connection screwed me"

Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."

Cons: "No check in to Minsk from Paris"

Pros: "Everything"
Cons: "Good"

Cons: "Worst"

Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "N/A"

Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"

Cons: "Nothing"

Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"

Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."

Cons: "Flight was delayed an hour"

Cons: "Super small plane"

Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Pros: "we were treated like royalty"

Pros: "everything"

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "However the connecting time for MUC to HEL was bit more."

Pros: "i liked the borading line already lined up in the different groups"

Pros: "The direct connection to Milan The extreme fast flight with jet stream That the luggage arrived as well"

Pros: "Treated with respect and care. Excellent service from crew. Lufthansa always has a nice staff."

Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Pros: "It was all OK"
Cons: "My very tall husband was uncomfortable for 8 hrs We had called Lufthansa specially to get more leg room and we're assured it by CS rep and we paid for it. Imagine out dismay when he was squished on. We could do nothing but will not fly Lufthansa again when this tip concludes. Bet we don't get our money back either"

Pros: "Nothing"
Cons: "Never returned my money when the flight was canceled"

Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"

Pros: "Good enough."

Cons: "Great"

Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Pros: "The crew was good and the food from Frankfurt to Abuja was good"
Cons: "The layover time was extremely too long and would even be longer during my return"

Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."

Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."

Pros: "crew wasn't friendly, seats are very narrow and uncomfortable"
Cons: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "Excellent"

Cons: "Tight seating"

Pros: "Everything"
Cons: "Nothing"

Pros: "Plane and service was excellent"

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Review for Eurowings"

Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"

Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."

Pros: "Crew"
Cons: "Late noisy too many children slow boarding"

Cons: "Nothing"

Cons: "Flight delay due to connecting flight"

Pros: "Flight on time and excellent service."
Cons: "Food was not great."

Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Pros: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Cons: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."

Pros: "I said everything in another evaluation"

Pros: "It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind."
Cons: "The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation."

Cons: "No room for my knees."

Cons: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."

Pros: "Fight attendants' courtesy"

Cons: "All good."

Cons: "Needed more option in sports. Specifically Cricket"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Pros: "2 hours delayed in Munich"

Pros: "See comments above."

Pros: "The service and the air hostess were very nice and kind"
Cons: "The chairs are not comfortable at all :("

Pros: "Appreciated pillow, blanket and headphones on each seat. Served edible dinner on a 10 pm flight."
Cons: "Movie selection was subpar."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"

Pros: "The female flight attendants always look great."

Pros: "On time"

Cons: "One hour late for take off..."

Cons: "Austrian airlines did not even notified us about cancellation."

Pros: "Fast flight , friendly staff , ok food"
Cons: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"

Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Pros: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Cons: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Pros: "Friendly staff with great service"

Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Pros: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Cons: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"

Cons: "Checked baggage very expensive."

Pros: "Direct connection"
Cons: "Meal is horrible"

Pros: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Cons: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."

Pros: "Short flight, no major issues."

Cons: "A poor choice of video/film/documentaries. Limited and uninteresting."

Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"

Cons: "I can not afford first class tickets..."

Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."

Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Cons: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Pros: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"

Pros: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Cons: "Mediocre breakfast. Entertainment wasn't great."

Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"

Cons: "Please change food, enough of pasta every time."

Pros: "It was clean Lunch was good"
Cons: "There were no vegetarian options for snacks"

Pros: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."

Pros: "The food was very good! And the movies you could choose too."

Pros: "Comfort seat. Good mouvies"
Cons: "The aircondition was to high. I was almost frozen."

Cons: "Thay did not let us in the plane because they changed the name order on the ticket"

Cons: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"

Pros: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Cons: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"

Cons: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."

Pros: "Quick boarding, friendly staff"
Cons: "Flight was delayed"

Pros: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Cons: "Food too salty; would've liked to see English subtitles for German language movies"

Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."

Pros: "I like the service,was great, flight was smooth,great team!!!"

Cons: "I was not let in the flight as all the seats were taken."

Pros: "The food was exceptional for any airline I am a world traveler and the food was bar none the best airline food I have ever experienced!"
Cons: "Service was excellent! I will recommend both Austrian Air and Kayak"

Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."

Pros: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Cons: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"

Pros: "the best flight i ever had"

Cons: "Boarding bad. Food bad. Comfort bad"

Pros: "Cleanliness, efficient boarding, punctuality - flight was actually more than an hour early."
Cons: "Food was 'ok' - always the same though: "Chucken or pasta?" Had window seat and froze my left side..."

Pros: "It was the first flight with Austrian. A great service, food, on-time departures. Next trip i'll look for Austrian flight"

Pros: "We left and arrived safely"
Cons: "The crew always seems to be incredibly rude and always bothered by any reasonable request..... This is my 8th time flying with this airline and it's always the same. For the money I pay I shouldn't have to feel like they are doing me a favor"

Pros: "No hassle for luggage!"
Cons: "Vegetarian food not served. It is not difficult to have a vegetarian sandwich. Just do not add meat! I was on a, connecting fight to India - I would think there could be more sensitivity."

Pros: "Everything was great but the food."
Cons: "Food sucked."

Pros: "Pretty standard for a long international flight. Good movie selection."
Cons: "There was a medica emergency on the flight and I don't think they handled to too well. I know there isn't much you can do when your in the middle of the Atlantic. Guy regained consciousness but they left him in his seat where he then vomited for the next 5 hours. Smelled so bad for us sitting nearby, but that doesn't matter if the guy was okay. Just seemed like they needed to get him in the back laying down where he could be more comfortable and more easily cared for by the doctors who were fortunately on board."

Pros: "The Crew was very nice"
Cons: "The flight was overbooked, left almost 50 minutes late, and no food/drinks .."

Pros: "The fact that I was flying through Europe and not Middle East or other part of the world"
Cons: "The crew is always rude and arrogant. You ask for more than three drinks they start looking at you like you drained their bar. Comfort level for an 8hr flight feels like you're locked in a child seat. The food is prison quality or public high school cafeteria quality. I'd rather just take a longer flight through Turkey than ever fly with these aristocrats again!"

Cons: "Seat 30H or my husband seat next to it, light, monitor or music did not work. Also I called the day before to find out the terminal for the flight. The person on the phone told me terminal 5 which is British Airlways, and not terminal 2. We almost missed the flight. It was terrible to go throught this. We were not happy about these two experiences."

Pros: "yes"
Cons: "not really"

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Cons: "Turn the lights on early making it hard to sleep"

Pros: "Everything is alright"

Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Pros: "kLM staff was great."

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Cons: "You are almost always late!"

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Cons: "Boarding was confusing and disorganized"

Pros: "Good services!"

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "Very friendly and helpful personnel."

Pros: "Helpful and smiling cabin crew."

Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."

Pros: "Short-hop flight, fit for purpose."

Cons: "OLD OLD plane with hard seats and tiny screens"

Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "Same as above"

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "Enough space good wine and on time"
Cons: "Nothing"

Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."

Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Pros: "Very friendly and helpful crew."

Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Cons: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."

Pros: "on time arrival"
Cons: "the cabin configuration is bad"

Pros: "I usually don't like the food on the plane but the food with KLM was great!"

Pros: "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."

Pros: "Flight crew was good. Food was palatable. On time."
Cons: "Seats moved several times, separated. Media screen didn't work on this 10 hour flight--again. They now changed return flight."