Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Cons: "No entertainment facilities available even in business class"
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "The seats were comfortable and the in-flight entertainment was fine."
Cons: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Pros: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Cons: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Pros: "Very little."
Cons: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Cons: "Seat, food, service"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Cons: "Nothing not to like. They went above and beyond"
Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Cons: "Food Seats cramped"
Pros: "Friendly crew. Comfortable and quiet flight"
Cons: "Dinner service slow"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "Ok flight but so cold on board"
Pros: "Nice thick comfortable blankets. Delicious food."
Pros: "Very quick transfer of my luggages in KL"
Cons: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Pros: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
Cons: "Incorrect information of boarding gate."
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Pros: "Not enough elbow space between fat passengers"
Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Pros: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Cons: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Pros: "Crew was good"
Cons: "Food is not good"
Pros: "Cabin crew are attentive and helpful."
Cons: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Pros: "They left on time"
Cons: "Website is a debacle, asked to preorder meals for business but can't, can't check in on line, business menu was limited, what was on the menu wasn't offered. Seats are uncomfortable, short & narrow. In general for the amount of money paid for business, it's the worst yet"
Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Cons: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."