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Pros: "Super easy"

Pros: "Entertainment options. Communications from captain. Dimming of cabin lights."
Cons: "Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite."

Pros: "Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for"
Cons: "Breakfast"

Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"

Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."

Cons: "It ran a bit late"

Pros: "Flying on the plane with mighty KORU on the tail always gives me a buzz"
Cons: "Better meal as the meat dish was a bit cold when it arrived."

Pros: "Amazing airline and seem less travel"

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."

Pros: "Best inflight experience on economy!"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "Air New Zealand was great, plane comfortable and the crew very nice"
Cons: "$120 to check my 12kg bag! I was outraged! Was sold a ticket that included nothing but a seat and virgin and air new Zealand were not helpful. Kayak should have been more transparent about this exhorbitant fee! I plan to raise a stink when I get back to the states. Was shocked and had no other choose but to pay!"

Cons: "Set seats for 2 middle of 4 middle row E & F seatsw"

Pros: "Legroom"
Cons: "Late"

Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."

Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"

Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."

Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"

Cons: "Crew forgot to serve us our meal."

Pros: "Very friendly staff, speedy boarding, nice comments from the captain."

Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"

Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."

Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"

Pros: "Great staff and crew. Some of the best!"
Cons: "No Wi-fi? WTF? It's 2017, almost 2018! How is it that an international airline does not have Wi-fi? Extremely disappointed, as I didn't find out until I boarded the flight. Get Wi-fi ASAP."

Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."

Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."

Pros: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Cons: "Nothing"

Cons: "Just a bit cramped"

Pros: "Crew and entertainment good"
Cons: "More leg room"

Cons: "- Crew was ok, not friendly just professional."

Pros: "Courteous crew members and nice aircraft. New technology at check-in allows faster drops off for luggage! Replaces face time with real people (jobs) but it's also very futuristic. Flight attendant brought water very quickly when I requested it on my screen not knowing it if would work."
Cons: "We don't get sleepers to walk around in like in Aeroflot! My map didn't work on the way there so I couldn't learn fun facts about my flight!"

Pros: "Crew are good, TV shows are included"
Cons: "Charging for movies seems a bit too low cost!"

Pros: "Everything"
Cons: "Nothing"

Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."

Pros: "Excellent service, seats, big screen, etc ✅"
Cons: "Food was okay."

Pros: "We made our connection, just barely."
Cons: "Faulty equipment presented as weather problems caused almost hour delay."

Pros: "Flight was great, happy to be back home! Movies were awesome to watch on board, good selection!"

Pros: "Very friendly and good service- price was very high for the distance/time"

Pros: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Cons: "Well for every US airline. Improve everything."

Pros: "Crew was really helpful and friendly"
Cons: "Directing people from the terminal to the plane. Need a better strategy due to the fact that the steps are so steep, directing to the rear door instead of the front. When it comes to boarding time, we were all directing out but not indicating which door is closer to our seat. An agent needs to coach passengers outside or even when announcing boarding time -- indicate what seats should go towards the back versus the front door."

Pros: "Very professional; enjoyed entertainment options"

Pros: "Liked just about everything. Paid extra for upgraded Economy seats but it was worth it. Seats 35 A & B. Flight both ways very smooth and flight crew very accommodating. Have already recommended New Zealand Air to all my friends."

Pros: "What a nice surprise! Very friendly in-flight agents. They even topped off my water bottle :) GREAT movies and TV options. Actually edible food... Can't beat this affordable comfort!"
Cons: "As with most planes, vey limited overhead space compared to # of passengers. Had to check carry-on bags both to and from NZ. Not so bad though since it was free!"

Pros: "Good crew."
Cons: "No food just sofa/coffee service. Boarding too a very long time, probably more customer related than airline"

Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."

Pros: "I was sitting in an exit row with tons of space. The men flight attendants were fantastic! On moved two boxes and we were able to prop our feet up. They were so attentive to us I felt as if I was in first class!"

Cons: "a little better that on the 777 to Houston."

Pros: "Overall good and comparable to other airlines I have flown in past."
Cons: "Consider adding a vegetarian meal for vegetarian passengers. It was not clear if veg meals can be ordered when booking a flight or when checking in."