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— TRI
Jan 22 — Jan 291
Round-trip
1 adult
Economy
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Sat 1/22
Sat 1/29
Good to know
Low season | August |
|---|---|
High season | December |
Cheapest flight | $99 |
Average price round-trip | $258 |
Good deal round-trip | $124 |
Good deal one-way | $91 |
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 21% increase in price.
Flight from Atlanta Hartsfield-Jackson to Blountville Tri Cities TN/VA
(avg. price over the last 2 weeks)
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When to book flights to Blountville
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Top tips for finding cheap flights to Blountville
- Looking for cheap airfare to Blountville? 25% of our users found tickets to Blountville for the following prices or less: From Phoenix Sky Harbor Intl $107 one-way - $175 round-trip, from Los Angeles $171 one-way - $208 round-trip, from San Diego $252 round-trip
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- High season is considered to be November and December. The cheapest month to fly to Blountville is August.
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Top 4 airlines flying to Blountville Tri Cities TN/VA
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30299 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
No comments
All perfect
The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight.
Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Cons: "Crew"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "The staff are friendly and passengers quickly get on and off the plane."
Cons: "I travel this route (ATL - MGM) often and it seems like half the time I use Delta there is an issue with the plane including times when the flight has been cancelled. This time the plane left the gate and some fifteen minutes after sitting on the tarmac was taken back to the gate. The issue was said to be an element that keeps a sensor from freezing in extreme cold weather. The less than one hour flight took two hours to complete. This should have been dealt with as a maintenance issue but Delta doesn't seem to think so. The planes on this route make Delta a LOT of money as it is one of the most profitable routes in the US. You would think Delta could invest in keeping better maintained planes on the route."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "Nothing"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Efficient boarding"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Free WiFi"
Pros: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Cons: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "Nothing."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Movies"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "Clean plane, good service. on time departure, early arrival."
Cons: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "A flying chicken bus. The air conditioning was really loud."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Cons: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"
Pros: "in-flight experience was great delta comfort seats crew was wonderful"
Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."
Pros: "The following day had different employees working so they weren't as rude as they were on my original day of travel."
Cons: "Having a domestic leg of travel that includes ATL to LAX as part of your international travel plans is horrible with Delta Airlines. The rude gate employee decides to check my carry on piece to my destination. I explain that I have a14 hour connection and I need the small arty on piece for that flight. I was asked to talk to the other gate employee while they gave my seat away. It's horrible how rude and dismissive they were. I asked for compensation but they started to lie. Apparently I 'gave' up my seat. Once the shift manager started to help me, I thought things would've ok. It got worse. The Delta training took over. Both employees repeated the exact same words about me volunteering my seat so there's no compensation. It cost me a hotel night and 24 hours. I will avoid Delta at all costs... and I know it will be difficult since flying through ATL is pretty much alway Delta. But, it's too much. Lying, rude and dismissive employees at various levels of management. Horrible"
Pros: "Staff of KLM were friendly."
Cons: "Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat."
Pros: "The crew was quite pleasant."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "The flight was delayed over an hour due to paperwork. Apparently there had been some maintenance done on the plane and while the maintenance issue was resolved, the plane could not depart due to a mix up in paperwork. We sat on the runway for over an hour while they tried to resolve some confusion over who had signed off on the paperwork. Once that was resolved, we had to wait longer while the paperwork uploaded to the system. The pilot gave updates and was apologetic, and about an hour into said he'd called a Sr. Manager to get it resolved. If the maintenance checks were ok, I don't know why we had to sit on the runway for an hour due to confusion over a signature. Seems unnecessary. It delayed the flight taking off from TLH too."
Flight was on time. Crew courteous and knowledgeable. Good flight
We arrived early, then sat on the runway for almost an hr. I then missed my connecting flight.
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Cons: "We were inconvenienced with the requirement to check our baby seat and stroller at the gate. We were expecting to gate check it and found it inconvenient to have to retrieve it from baggage claim."
Cons: "Delayed flight"
Cons: "Taxi time on both ends were ridiculously long."
Cons: "Business class - never offered food or drink for entire flight."
Pros: "Quick boarding"
Cons: "American's coach seats are NOT that comfy"
Cons: "The pilot on this flight was amazing!"
Pros: "Everything"
Cons: "Nothing"
Cons: "My bag is misplaced and no one has an answer"
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Cons: "Paid for seats so I could sit with my guy - still had zero leg room. Generally disappointed with the state of air travel in the US - feels like we're being herded like cattle. Would like to vote with my dollars to help airlines that value customers and aren't trying to pinch pennies/nickel & dime us"
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Pros: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Cons: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
Cons: "Excelente"
Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Pros: "Professional"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Cons: "Circled for too long and had no updates from the captain on what was happening."
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Both flight were on time and the crews were delightful"
Pros: "Everything on time."
Cons: "-"
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "It was an average flight"
Cons: "Delay of 2 hrs and it wasn't due to weather"
Pros: "the plane looked new and clean"
Cons: "the leg space"
Pros: "Fast"
Cons: "Terrible rough landing for no reason"
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Cons: "The space between seats is very short!!"
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "Average. Expectation for US airlines are so low this flight score average."
Pros: "Quiet clean bathroom good layover time"
Cons: "Smooth."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Staff"
Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Cons: "Horrible long delays."
Cons: "Too cold on the plane"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "Good air and great stewardesses"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "otherwise ok"
Cons: "2hr delay"
Pros: "Delayed 2 hours out of charlotte. Missed flight to Madrid. Newark people are rude"
Cons: "Look above"
Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips."
Cons: "AVOID FLYING OUT OF PHILADELPHIA!!!"
Pros: "Friendly staff, on time"
Cons: "No issues"
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Pros: "comfortable seating"
Cons: "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."
Had to cancel flight as it was delayed by 12 hours
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "Crew was Aamazzing! Went above and beyond even to sit with one of kids while I used restroom, put my kids at ease, went above and beyond to make sure at such a tender age that they were okay! Made me very happy with allegiant and happy that I chose them!"
Cons: "It’d be cool to see more inflight services some day? As in maybe WiFi at a cost or TVs, seat recliner"
Cons: "Bag fees are a little high"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Cons: "Built in headrests on the seats."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."
Pros: "Everything was done right"
Cons: "The landing was rough"
Cons: "Fight was changed then late"
Cons: "I dislike their pricing structure."
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Pros: "Nothing"
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Cons: "Our flight was delayed dor 10 hours."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "The crew and pilot"
Cons: "Entertainment."
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Pros: "Evertything was on schedule ."
Pros: "Nothing"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Flight was on time with a very pleasant staff"
Pros: "It is a low cost carrier. You get what you pay for"
Cons: "Every flight has been late or delayed by 1- 5 hours, unacceptable"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Cons: "Plan was 4hrs late"
Pros: "Base price and airport convenience."
Cons: "Add on pricing for booking the reservation, selecting a seat and any other possible need. "Required" arrival two hours prior to flight, but check in desk not available. Seats were thin and too narrow for most every body type."
Cons: "Overpriced !!"
Cons: "It took forever to get our luggage in South Bend!"
Pros: "I like their phone app, as it was the only thing that consistently communicated with me what was happening with my flights."
Cons: "I'm average-sized and these planes are tighter than most other commuter planes I've flown. My destination flight was an hour late. It happens. But my return flight ended up being three hours late and an hour of that was spent in the plane as they waited for someone to fix a non-essential cabin video monitor. There was almost no communication either in the airport boarding area or on the plane to tell us about the ongoing delays, changing gates, new estimated departure and arrival times. When we finally took-off, the captain never even apologized or announced what the new flying and arrival time would be, so we were again left in the dark. The crew were ok. I could tell they were in the dark about much of what was going on, too, and were frustrated but resigned to working with Allegiant's way of operating. But they weren't able to muster anywhere near the level of friendliness, helpfulness, or enthusiasm that would have made a passenger's experience better under these circumstances. Instead, they left us to suffer just like they were, and that's the feeling we got. Also note that apparently there's no time to clean anything between flights these days. There was trash and crumbs and all sorts of nasty stuff left behind from previous flights. Things a bit out of the airline's control, but contributing to one of the worst flights I've taken were multiple crying babies and children almost non-stop, extreme body odors and emissions throughout (need better ventilation!), and this new trend of people thinking that the first to get up from their seats and with luggage in hand after landing, the first out the door (instead of filing out by seat order). This leaves others stranded and waiting for the entire plane to deboard, And finally, unrelated to the actual flight, but also contributing to my experience is Allegiant's nickel and diming approach to flying. They charge literally for everything (and not just a little), from your carry-on bag, to choosing a seat number, to using a credit card online. What starts as a very favorable cost to fly versus many other airlines, becomes unreasonable when adding in all the extra charges. This goes for in-flight food or beverages, too. Expect to pay for everything, down to a cup of water. I took Allegiant because it was the only 2-hour direct flight available and seemed to be a more reasonable price than other options. The time-savings never happened and the cost-savings wasn't worth it."
I paid extra just in case I missed my flight. I did, I missed my flight and then I was told they could not find that extra payment I had paid on Kayak. My money was taken and flight was canceled
Pros: "Only thing I liked about the trip was how fast I got seated and how fast I got off."
Cons: "The pilot didn’t even introduce himself like most airlines do. The seats didn’t recline, there’s no WiFi which I understand it’s a cheap flight but with no blankets no comfort in the seat it makes it hard to relax. And the flight crew didn’t even smile while handing out food and beverage."
Pros: "Absolutely nothing!"
Cons: "The lock the restrooms while the fasten seatbelt sign is on, they charge $3 for water and soda, the seats were a sheet of plastic covered in vinyl, there was no entertainment or power supply to the seats, no seats on the plane recline, the bathrooms were dirty and there were empty TP rolls at the start of the flight, they charge $40 fo a carryon!, selecting a seat was an option, but with a fee based on how “good” the seat you select is, there’s no WiFi, the crew was crass, vulgar, and rude. They consistently from start to finish made jokes about how bad the airline was which made it apparent they know how terrible they are and it’s all intentional. I was beyond appalled and will NEVER fly them again!"
Pros: "If its delay please let us know by texting or email please. I came there earlier 8.00pm And have to wait about 4 hours... No complimentary food... Just wait at the 51B Is so hard to get some power to recharge all my gadget... Overall the staff are good... I'm so tired, i don't know are they give a food/no?"
Cons: "No. 1. Delay 2. No power for rechargeable 3. No food at least a cup of tea/coffee for waiting that long."
Cons: "It was a horrible experience that I have. They dropped us off Tennessee airport instead of Atlanta because of the power off. They made us sat on the airplane for almost 2 hrs then tell us to get out in Tennessee airport. They offered no compensation or direct us how to get back to GA. Everyone was so upset, we basically got stranded in Tennessee. We ask customer service for help, they told us that there was nothing we can do!!!!!! They told us to call the head quarter. And of course after waiting on the line for half an hour, they told us the same thing that we should talk to customer service at the airport. REALLY!!!!!!! We just been through it. I was exhausted and had no way to get back home to GA. My parents had to drive 8 hrs from Atlanta to Tennessee to pick me up. IT was not fair that they do that to us. It was not our fault that we got stranded. They should have offered us cars rental or hotels to accommodate . I would never flight with them again!!!"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Pros: "Really nothing."
Cons: "The additional cost to pick a seat, and luggage. I no longer considered it a good deal. Our layover was extended 2 hours in Denver no explanation was given. The staff never came out to let the waiting passengers know. I only found out because I went to the customer service counter. Waiting passengers were mad and it could have been prevented. No food or entertainment was provided only a glass of water was free. All snacks and beverages were additional cost. No entertainment was available not even at an addditional cost. I probally won't fly Frontier again."
Pros: "i was at the gate to get on the plane. there was two minutes left before they were supposed to close the doors for take off wouldnt let me on the plane. i had to set there for over 15 minutes with the plane on the ground trying to figure out how to get to my destination. the attent was trying to help but then left there post before i could figure out what to do. totally unacceptable due to me being a minor and not aiding and assisting to the fullest. i had to leave the airport without a way to my destination because everyone left all posts all three gates and the baggage check in area was closed for over 5 hours. my father had to call and get me on the next available flight. they charged him a 100 dollar fee for changing my flight."
Cons: "My initial flight was delayed over an hour AFTER the plane was completely boarded. We were scheduled to depart at 9:20am and didn't depart until 10:45am. I understand that things happen, BUT I certainly wish this had been anticipated before the plane was boarded AND no one came on the intercom to let the passengers know what was going on until we had been sitting there for 45 minutes. THEN, while in flight, I expressed concern about making my connection. The flight attendant suggested that I would probably need to just "run" to make my connection. This was also disappointing. Can't there be a little communication between Frontier staff? OR could the flight attendant HELP usher me to the front so that I don't miss my connection rather than just suggesting over the intercom that other passengers let those with connections off first? Fortunately, some other passengers spoke up for me so that I could get off and "run," but this was overall stressful and disappointing. I prefer the experiences I've had flying OTHER low-cost airlines like Spirit and Allegiant. Frontier needs better communication."
Cons: "Staff was very rude and not willing to help me when I had questions about printing my boarding pass on the kiosks. They were not welcoming or friendly and were going back and forth i front of me to see who would help me. Very unhappy"
Pros: "Flight arrived very early"
Cons: "At check in staff were trying to make me check in a bag that's a carry on size. I have carried this duffle bag as a carry on for years with various airlines. I had a normal size duffle bag ands tag at check in were being extremely pushy advising me to pay an additional $40 to check in my duffle bag. He stated if I didn't check it in now they would make me pay an additional $60. I decided to take the risk and not check it in and I had no problems with my bag at the gate. I'm not sure if this is something they do to profit more money, but it was definitely an inconvenience going back and forth with the staff about my bag."
Cons: "I did not like the idea of refreshments being sold on board. Even if it means incorporating 3-5 dollars for refreshments. The bills will give better outlook. Moreover that can still be accommodated it the current bills"
Cons: "This flight was delayed by several hours, so I was concerned that I might miss my connecting flight in Denver. I could have flown through any other city en route to Raleigh, so it was frustrating that Frontier would not do anything for me until I got to Denver, because the risk was extremely high that I would miss the last flight out of Denver. Fortunately, Frontier decided to hold the connecting flight so that people on this flight could make their connection. HOWEVER, I landed a few hours later in CHARLOTTE, NC. Apparently Frontier had not checked my ticket when I boarded the wrong plane. My ticket clearly indicated that I was supposed to be on the flight to Raleigh. From Charlotte, there was an American Airlines flight that I could have transferred to--something that every other airline I've flown has done under these circumstances. But Frontier told me they don't put passengers on other airlines' flights, so I had to wait another couple of hours to catch Frontier's next flight to Raleigh. Throughout the whole process, it was very frustrating because for hours while I waited at LAX, I couldn't find a single Frontier employee. I even had to wait at ticketing when I arrived at the airport, not because of a line but because there was no one from Frontier at the counter. All of this suggests to me that Frontier just doesn't care. They don't care enough to be at the airport in case passengers have problems like this. They don't care enough to avoid missed connections by putting people on different flights. They don't care enough to make sure passengers are getting on the correct flights."
Pros: "It was a pretty cheap flight, even after all the additional expenses like bag fees and selection of a seat."
Cons: "I chose a $50 piece of cardboard to sit on, that didnt recline. I knew some of the exit row seats dont recline. But I figured the furtherest ones back might since they wouldnt be blocking the actual exit when they recline. There was no notification when choosing this seat that it doesnt recline, like other airlines have. I think you need to let people know this when paying an extra $30 for a "great" seat. I should have just picked a seat that reclined for cheaper, since all the seats are the same. They all are paper thin."
Cons: "The seats were very uncomfortable and didn't recline. The tray tables were very small. I don't like the come-on with low advertised fares and then additional charges for everything. This was my first time on Frontier and I won't fly it again."
Pros: "Price"
Cons: "Flight was delayed a little bit because the air want working before departure"
Pros: "No lines at all very smooth :-)!"
Cons: "They're over charging $40.00 for a carry on bag thats way too much it sucks!! They don't even say anything about it until is time to precheck your bags!!!"
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Pros: "Staff did their best"
Cons: "The desk was understaffed. Arrived 2m5 hours before the flight and barely made it because of the bag drop. Many people who arrived 1m5 hours early did not make the flight. Then they lost my luggage. Passengers were barking orders at other passengers. It was Lord of the flies."
Pros: "Nothing. We never got to experience it."
Cons: "This was the worst experience we have ever had on a flight. My husband and I both agreed we will never fly frontier again, and would offer our negative opinions to anyone who chose to fly this airline. After arriving for out flight 7 hours early, we were told that we should have checked our email because the flight was cancelled. That was false. The flight was marked delayed and was not cancelled until later. We were then told that we should expect our flight to be cancelled even though nothing was official yet. Seemed unprofessional. We were told there was no manager to speak to but we could get out mere $285 back and had to find another flight from LAX to orlando (which ended up being very expensive through another airline so last minute). We were livid that we no one seemed to know initially if the flight was cancelled or just delayed. However, when we finally found another flight for the morning, we returned to the frontier gate to get our money back. While waiting in line to speak to a manager who was useless and no help at all, we met other couples who had already been through security where they waited at a gate and could not find one single Frontier employee to speak to about a different delayed flight. When they finally got fed up with all of the delays, they had to return to the outside of security to get to the check in counter to even be able to find a human who works for Frontier they could speak to. When my husband and I initially booked these tickets through Frontier, I told my sister about the great deal we found and laughed!! Then she explained that she wished my the best of luck but Frontier was "the worst airline and they cancelled flights all the time." My husband is an active duty pilot for the Air Force and we lost a day of his leave because this ridiculous airline could do nothing to help us except give us our money back (which amounted to nothing) or send us on a flight two days later...which I'm sure was cancelled too. It was most upsetting to be an active duty officer and wife on leave, trying to get home to our families for christmas and working with Frontier employees who seemed to care less than anyone we've ever met. Nothing was done to accomodate us or other passengers. Additionally, the flight from LAX to Orlando was cancelled due to weather. However, every single other airline was flying LAX to Orlando without any weather complications. Frontier should be responsible for supplying some proof of weather issues that is backed by professional opinions. We had to spend our own money to stay in a hotel that night because of an airline that chose to use the weather excuse when no other airline did. We now feel a moral responsibility to warn against this airline. No airline that has doesn't maintain ticket reciprocity with other airlines should be able to leave people stranded the night of a flight to spend an inordinate amount of money on another last-minute flight and hotel. We have zero respect for Frontier!"
Pros: "The pilot performed a really soft landing."
Cons: "Ignoring the fact that I had to pay $45 dollars for my carry on bag even tho it fit in the "tester box", I could barely fit on my seat and I'm not an overweight person. I'm just tall and my knees where touching the seat in front of mine. Without payin attention to that either, I spent my entire flight next to a kid that was constantly making noise, banging the tray, and hitting the sit with his heels for four and a half hours. Besides all that I was not offered water and I had to ask if I could have some."
Cons: "My flight was a very early morning flight scheduled to depart at 6:25AM. After parking my car in the long term place, the driver was a bit slow and I arrived at the counter at 5:45AM. There was a line of people for the next flight. So I went straight to the lady at the counter and said my flight would leave shortly. Can you please take care of my check in. Her name is Carol. She was extremely rude and unprofessional. She basically brushed me off by saying you are too late for your flight. I said I still have 40 minutes and if you can check me in I can still avail my flight. She didn't even bother to listen to me and asked me to stand on the side and when she would be done with other passengers then she would listen to me. I couldn't wait because my brother was having a surgery the same day in LA for which I was flying and my brother was alone. Unless I arrived on time, they wouldn't even do the surgery and he would then suffer more. So I rushed to the Delta counter and found a flight that would allow me to arrive in LA on time. I had to pay full price to Delta to buy a complete new ticket and thus I availed my journey to LA from Cincinnati. I couldn't use Frontier flight. I used it only when I was returning from LA and didn't use the Delta flight for my return journey. It ended up wasting so much extra money that I wish I didn't have to. After buying ticket from Delta I once again returned to Frontier counter since I had time available now. By this time the Frontier counter was empty. Another lady who was at the counter, she actually witnessed what just happened a few minutes ago with me and she said she was sorry. She said Carol could have easily accommodated me. She gave me a piece of printed information that says "To File a compliment or Complaint". I called that number but that was an invalid number though it redirected me to the correct number. The person who took the call, listened but did nothing. I am totally upset with your handling. And oh yes, during my return I noticed so many fellow passengers were being harassed in a similar way at the LA airport. There is price they were being asked to pay for everything including a particular seat of their choice. How ridiculous. I will never avail Frontier service in the future again unless my issue is paid proper attention to and resolved satisfactorily."
Pros: "Just the boarding because i have 3 kids ,so i received the early boarding."
Cons: "seat barely got in the sit, my wife just squeezed in the seat. , no entertainment. no snack or anything to drink at all."
Pros: "The crew were the best flight crew I have had, funny, enthusiastic, happy to help and very friendly. If all your crews were like that it would be awesome"
Pros: "Absolutely nothing."
Cons: "Where to begin in this one. To start the flight was delayed for about 10 hours. Life happens delays are inevitable but thy way frontier handled this was absolutely the worse customer service I have ever witnessed For starters after the initial delay the flight was removed from the departure board. Only a single intercom call was made regarding the delay of the flight. After this every passenger was left in the dark. Only by asking other airlines were we able to find our new exit gate and leave time. Tens out that was wrong as well and the frontier employee in staff left as soon as possible and refused to answer questions. I contacted customer support, who belittled me for missing my flight. I was told that the plane had departed at 1245 and that I should have been at the airport an hour before the departure to ensure I was on the plane. During this entire time I was staring at the plane right outside the window. There system had lost track of the plan. After being transferred to a supervisor he spent about 20 minutes trying to figure out where the plane was before he listened to me telling him t was right in front of my eyes. They lost a plane... He then attempted to explain the delay which I already knew more about than him from all of the other passengers pooling our knowledge. The supervisor (id#881311) refused to give me a guarantee or promise that e would provide a way for us to all be informed. As of this point no annocumebts ha been made, the departure board was empty, and all websites stated that we had left an hour ago. However after my phone call in about 10 minutes the website updated to show that we were now delayed until 730. Sill no information was provided in terminal. The entire flight proceeded to go to the ticketing counter in an attempt at some reimbursement for this inconvenience. There was only two frontier employees inside the entire terminal at the time. They had to be badgered for refunds. After hours we were finally given 15 dollars in food coupons... The only reimbursement for this entire debacle. No more information was provided until we boarded the plane around 830. The flight crew provided no reimbursement or sincere apologies and the entire passenger base was treated as if we were the issue. When leaving the aircraft the flight crew was unsure if which baggage claim we would be going to find our luggage so we were directed to three different claims Frontier is a disorganized uncaring and unflinching airline that is only still around by some unknown miracle. They have a 1 star review across the board on all review sites I could find and it was well deserved."
Cons: "There were moths flying our from the gaps inside the walls of the aircraft, getting into personal items and food. As the crew was performing their jobs, they were also continuously swatting them as they. I found them extremely annoying to deal with, and very messy with the dust they would leave in the air and anything they landed on."
Pros: "Everything was just great! From the people at check-in to the crew on board they were just really nice. I would defenitly be using frontier again."
Cons: "at time of arrival luggage just takes for ever! From 45 min to an hour minimum."
Pros: "They charge for checking your bag AND carrying it on. It's like, who travels without bags? I knew Frontier was a bad airline, but I wasn't expecting the experience I had. The economy seats are cramped and don't even recline. The crew was fine as they usually are l, but the plane and the fees were terrible."
Cons: "The fees, the seats, the service."
Pros: "Airline attendants were kind."
Cons: "The seats were uncomfortable - I could feel the metal underneath the leather. But most importantly, I wish there was more signage about the baggage fee for a carry-on. If I would have known that I couldn't take a carry-on without having to pay for it, I would have checked my bag. I was extremely frustrated having to pay even more than the original fee at the gate. Because of this, I am never flying Frontier again."
Pros: "On time departure."
Cons: "Ridiculous charges. Went on an iPhone for the reservation and a reserved seat was $6 and up.. A few minutes later I went on the iPad and it was $12 and up. Didn't select one when there were abundant seats available and was seated in a middle seat in the rear of the plane. As we got closer to take-off announcements kept being repeated with graduated prices for carry-ons until just before boarding it was announced that carry-ons would cost $100. Crazy. Upon landing, we sat 30 minutes on the tarmac since no one was available to man the gate. Uncomfortable seats which don't recline. Never again."
Cons: "The flight attendants were very demanding and impolite. No manners at all, never said please upon making requests. I tried to use the rest room with 35minutes before decent.. The flight attendant was last to use bathroom, I approached bathroom as she exited and she made eye contact and then flipped the bathroom service light so I could use it, proceeded to pick up the microphone for the loudspeaker and demanded I return to my seat while I stood 2 feet in front of her. Completely embarrassed me in front of all passengers. I travel all the time, never have I felt so flustered and uncomfortable while flying. I'm apprehensive to use the same flight service to return home."
Pros: "bathroom was clean on plane and staff at the airport were helpful"
Cons: "I had a red eye flight from LA to Orlando and it was delayed 3 hours along with that when we were boarded onto the plane the on board crew were impolite and we were waiting on the plane for over an hour after boarding was completed before any movement."
Pros: "The staff was amazing from the guy at the counter to the flight crew."
Pros: "Cheap, lol"
Cons: "Seats aren't very comfortable and the flight was delayed by 30 minutes"
Cons: "The discount terminal at LAX was a zoo. The flight was pushed back multiple times, with gate changes, and I think we left almost three hours after the scheduled departure. There was little acknowledgment of the delay -- something like a free beverage would have been nice to make up for the scheduling inconveniences. The flight itself was very spartan and the lack of cushioning or reclining made it a pretty uncomfortable few hours. After touchdown, we were on the tarmac for at least forty minutes waiting for a gate to open up. This was not a good experience -- I felt like a fifth-class (or lower!) traveler and I will probably pay a little more to avoid flying with this airline in the future."
Cons: "The checkin staff were absolutely horrible and delayed me until my bag was about to be pushed off until the next day's flight. They charged me $35 for my second bag when it should have been $30. They scam and steal your money."
Pros: "I didn't like anything."
Cons: "Most uncomfortable flight I have ever been on, never using frontier airlines again."
Pros: "Flight crew, pilots, very good"
Cons: "All the added expenses which we hadn't associated with Frontier, but now will always visualize the web pages with the seat prices, the baggage prices including carry-on, and the way the low cost fare of about $350 for 2 for roundtrip turned into $535. Now we know what the Southwest Airline commercial is all about. First and last, flight with Frontier."
Pros: "Nothing"
Cons: "Flight was horrible was supposed to be 4.5 hours straight though instead we get all the way to st.lewis the pilot said they had to make a landing cause the co pilot was sick so we was going to stop there granted we had already been on the flight for 4 hours now then he came over and said no we're going to fly back to Denver now my flight was from LAX to CVG we was almost to home. So we flew back to Denver an hour and 20 mins to sit at the Denver airport for 2 hours before they could get us another flight. She plane is cramped and seats uncomfortable so finally we make it to CVG around noon eastern time when we was supposed to be there at 6am eastern time. I call frontier airlines and all they was to do is give me a $50 dollar credit twards another flight with them and I never want to fly though this airline again. I won't recommend anyone to them. And just an FYI to frontier we don't want you to try and get us to apply for a credit card when we finally arrive at our destination we want off the plane please find a different way to promote your airline/credit cards. I would suggest improving customer service and everything though I say that would help you a lot"
Pros: "they offered free carry-on for military, very smooth landing and good pilot. Well functioning aircraft decent space. Good boarding speed and very quick un-boarding"
Cons: "Lack of selections for food, charge for bags,"
Pros: "The original ticket price was great, but that's because they charge you for your carry-on, seat, and refreshments."
Cons: "Frontier has found a way to turn something barely tolerable into something laughably inadequate. The seats were narrow, plastic, and uncomfortable. They did not recline, include a tray table (the flight attendant referred to it as a "tray tablet"), or have any form of entertainment on or in the seat back. Common customer courtesies such as beverage services and snacks were not complimentary, leaving many passengers on my 5 hour flight with a dry mouth. The flight attendants, though able to find a way to channel their obvious frustrations into humor, were clearly not enjoying their jobs. Customers were not snapped at, but were oftentimes spoken to in a short manner. I'm assuming they're thinking they could be better compensated with a rival airline, instead of one that charges for soda."
Pros: "I actually liked the atmosphere and the people. The crew was friendly. They were actually patient and understanding. They would try to help or assist as much as they could to whatever situation. The plane was clean and the staff was helpful in ways they could be"
Cons: "I didn't like the fact that the flight was delayed numerous times. Resulting in us leaving 2 1/2-3 hours behind schedule. I also was not aware or impressed by the fact that carry-on was $40 extra. And food or drink was not complimentary. Not even water. They also did not except cash on the flight or for carry-on/baggage expenses. Not everyone chooses to travel with a card, so this made it very unfortunate when I arrived at the airport with only a bank slip full of money, and no credit card. Also leg room was tight as well as seating. The plane didn't really take turbulence too well either."
Cons: "Change for carry on and charge for seating and the seat can not adjust, no entertainment."
Pros: "Point A to point B"
Cons: "This is probably a common statement, but I will never fly Frontier again. Kayak costumers should be especially wary since Frontier's main strategy is extracting fees for things everyone expects to be free. You will pay $30-40 for either checked OR carry on bags You will pay $15+ just to have the seats you bought next to eachother. You will pay $20 more for any of those seats to recline at all This would be ok, but the bag fees alone more than erased any savings I got on the tickets."
Pros: "No good seats---no good padding--by the end of the flight I wanted out of the plane.Arm rests are a JOKE!!!no more flights on frontier."
Cons: "See above"
Pros: "-cheap flights"
Cons: "-carry on bag fee -extra fees to select fees -flight was delayed twice (interfered with my 2 day plans in a very negative way) -old plane"
Pros: "Price!"
Cons: "That you can not even cross your legs, or move around if your average size or taller ."
Pros: "On time"
Cons: "No leg room, seats don't recline, arm rest do not completely move up, you have to pay extra for everything except for water."
Pros: "I really liked that the flight was early and everyone was on earlier than expected, and we got to our destination at a very early time."
Cons: "Was not informed of the extra charges for carry on baggage. No food or even snacks included in the trip...not even the basic things like water, blankets and earphones. This was not made clear or indicated in the ticket when I bought it. Would have never bought the ticket if I knew that was not the real and total price. On top of that ... there are no checks in place to make sure that all the passengers had paid for the carry on. I paid but I will dispute the charge and get it back based on the aiirlines' inconsistent practice regarding that. The policy is not enforced on everyone."
COVID-19 information
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