Your seats do not recline more than 2”. That’s a shame on a 5+ hours flight especially overnight flight. Garbage airline
It was delayed seven hours and we did not take it
It was a terrible flight! We were delayed 2 hours just sitting on the plane on the way from San Diego to Raleigh. Coming back, we were delayed again in Raleigh for about 40 minutes, when we got to San Francisco, we got delayed again due to no gate available. We missed our flight to Fresno due to all the delays!!! We had to wait in a long line to get compensated to stay in a hotel and this was about mid-night! The staff that talked to us did not even apologize for the inconvenience that happened! We were already tired from traveling and we had to deal with all the delays! The company has no consideration of their customer's time. We completely wasted one whole day just dealing with this delay and had to get another sitter for our dog because we couldn't get home that night. This experience was very bad and I would not want to fly Alaska airlines again and would not recommend it to anybody!
We got in the plane late we still got to our destination on time. I wished Airlines would make people that put their luggage above were smaller maybe they would all fit and get them out easier customers like myself pay for her luggage in the back when your in a hurry to go to another destination it’s very frustrating for everyone to take their time to get their luggage down and wait because they don’t want to pay.
My trip was delayed by more than two hours and missed my connecting flight to Fiji due to delayed they have to change my flight to United Airlines and stranded in San Francisco for 24 hours waiting for United next flight after almost 3 days I finally arrived in Brisbane airport but my luggage wasn’t here and now I still don’t have my luggage and still without my clothes and my needs. The first full day of my vacation is horrible because I don’t have any clothes and still trying to contact airline for luggage update and hopefully they will tell me the truth instead of misleading me and I end up waiting around without enjoying my vacation time here in Brisbane.
Poor transfer conditions at LAX almost missed flight. Long walk and delayed shuttle ..avoid at all costs
I was offered a selection of drinks and given a free snack. The flight was only a couple of hours, but we were trreated better than the transatlantic flight.
I have been trying to cancel my flight from 2 hours before and still have not been able to
The problem was going through San Diego, a trip that's become a new development.
The flight was very late departing the gate, for unknown reasons.
Our experience with American Airlines was extremely disappointing and honestly made an already exhausting international journey much worse. After flying all the way from Melbourne and dealing with significant jet lag, the American Airlines experience at LAX was the last thing we needed. The terminal and boarding area felt very old and uncomfortable, with little to no air conditioning and only old fans running in the area. Boarding was also through outdoor stairs rather than a jet bridge, which felt especially inconvenient after such a long journey. Even though we were traveling First Class, the onboard experience was surprisingly poor. There were no meaningful snack options, no decent coffee available to order, and the aircraft was so small that there was barely enough overhead space for carry-on luggage. The staff experience was also disappointing and lacked the warmth or attentiveness we had experienced on our international flights. To make matters worse, the flight departed late, extending an already very long travel day. Overall, the combination of the outdated terminal, uncomfortable boarding process, limited First Class service, small aircraft, poor staff experience, and delay made this an extremely unpleasant final leg of our journey. It significantly worsened our exhaustion and jet lag rather than making the connection home easier. Unfortunately, this experience was bad enough that I do not plan to travel with American Airlines again in the future.
No food. I paid over $1.000 for my ticket for nuts and espresso beans.
My flight in Dallas had maintenance issues. Which caused us to missed our connecting flight in LA. We had to stay overnight in Los Angeles. American Airlines booked us a hotel. The hotel was the Holiday Inn. It was horrible. The whole hotel smelled like weed and there were people rambling all night long up and down the hallways. The carpets in the hallway and the room has stains. There was dirt on the floor. It was so nasty that I slept in my clothes.
Great. Clean. Seats comfortable. Food was free. Had new release movies.
The airplane I love and I love I came back safe thank you American airlines
Horrible. No AC. No Air inside the plane. We had to deplane twice! It is late almost 5 hrs in total. I almost passed out and about to call 911. I asked the crew to be honest and open the door. The lady next to me was lay down in the floor due to heat and no air inside the plane. I got headaches, can’t wait the replacement flight about midnight Dallas time. I end it up rebook for next day flight and stay overnight using my own pocket in a hotel nearby due to headaches and can’t breath. I still have a headache this morning. Still not decided yes how to file this issue to AA and/or FAA.
Worst communication. Delayed boarding for two hours without a single announcement until hour 1 had passed - on time status showing until our flight was supposed to takeoff and the crew had already walked away. No one was boarding. Disgusting part of DFW overcrowded with no AC on a 97 degree day. Then the first app update is that we’d take off in 15 mins… but again no one had boarded a full flight. No announcement in the terminal so everyone is just crowded around a disgusting place with no info for over an hour which turned into two. This was an overfill flight and a disgrace to passenger decency all while likely just trying to fix their own issue of overbooking. The worst airline at the worst airport.
I’ve been on 8 flights with American Airlines in the last 2 months and 4 have been delayed.
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
Initial flight had an engine overheat - returned to DFW. Had another plane ready, but crew timed out. Had to wait 5h for boarding. Fully boarded and pilot says plane is not flight worthy. Deplane and go to the other end of the terminal. Wait an hour to board third plane because the crew couldn’t leave the second plane because no wheelchairs were brought to remove passengers. Finally take off and there is no catering (in flight service) even in first class. Very much an AA failure.
