Plane was crowded and even when we hit altitude, the plane was hot, not enough air flow.
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
The pilots were late and it made us 1 hour late. The meat was tough and bok choy was also tough.
Flight was delayed 3 hours. No food and drink vouchers was provided. They offered a mini pretzel bag and water .
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
The service was good, the food could have been better.
Staff was rude. Didn’t give water for 2 hours. Worst service
Excellent flight. Boarding was efficient and departure was on time. Smooth flight with on time arrival. Deplaning was also efficient.
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
This is for UA2274 from Houston to Sacramento. The flight was delayed arriving due to mechanical issues so we left about 3 hours later than scheduled. When boarding the plane the temperature inside was excessive - likely close to 100. Pilot apologized and said it was going to improve at altitude, which it did. But before that I honestly thought there might have been more delays removing passengers made ill from the heat. We were delayed leaving due to another mechanical issue. There was not water on the plane due to a panel that was not secured. They did that quickly, but the combination of mechanical issues was rather disturbing and did not reflect well on United.
The crew were very hospitable and pleasant. The food was pretty good. Unfortunately, there was a flight delay of more than 2 hours. We're not sure why but it appeared to be outside the control of Turkish Airlines.
Bough tickets with luggage, but made me pay at Airport as well
The economy seat was so uncomfortable, had not enough leg room for 13 hours flight, front seat basket was broken and couldn’t hold anything, food quality was horrible( we got food poisoned ) we charged for logged which used to be free. We paid too much for this flight and very disappointed. Turkish air line better to make satisfy and respect people instead of find different way to scam people.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
Everything was very good, except that the plane was an hour and a half late
flight with heavy turbulence old boeing 777 rest wasnt clean dashboard doesn’t work
Light and recline did not work on my seat. Very uncomfortable and could not read in the dark
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
I’ve been traveling for 20 years. I tried Turkish airline for the first time horrible horrible service and it would be my last time even if I get offer for a free ticket, I will not accept it. They have races and the worst Flight attendant
Excellent as far as the flight is concerned. Faro airport passport check was a huge delay and worrisome re missing the flight. 45 minutes there through passport control
My experience with Aer Lingus was nice, and I would be happy to fly with them again. However, my seat pocket had not been cleaned and had dirty wipes in it. I have flown with Aer Lingus before and do not recall anything like that happening, so presumably this was a one-off kind of thing. For the meal, I asked if there was possibly one without my allergens and the flight attendant gave me the one she thought would be fine. She did not know what allergens were in it, but when I received the meal the allergens were all listed right on the top of the package, so I was confused about why she didn’t know how to check what they were. In future, I will see if it’s possible to request an allergen-free meal ahead of time. But overall, I had a pleasant experience. My experience with Underpricer was very unenjoyable and because of them I do not plan to book through Kayak in the future. I have used Kayak numerous times, but this booking experience was so unpleasant. They called me numerous times and also emailed me to try to get me to select a seat. However, when I had a question later on, I was kept on hold for 20/30 minutes before I finally hung up. I also emailed them but never received a response, which I did not appreciate, especially given their previous frequent calls when they wanted something from me.
I appteciate the very courteous staff. The flight was good. Something that wasn't good was that my bag was only checked as far as Dublin and I had a connecting flight to Vienna. (That was a mistake the ORD desk made.) Fortunately the desk at DUB was able to re-tag without me having to re-check in (which initially it seemed I might have to do.)
I had an awful experience at the ticketing agent stand. I had purchased three tickets, one of which I had the maiden name of a passenger on the ticket. They refused to help, assist, and actually delayed our process and had us miss an opportunity to purchase a ticket on the same flight. I was sent through multiple phone calls, none of which helped, and the person at the counter was the person who told me to both call Aer Lingus for help and was the person who said they could not fulfill my request that they were privy to from the beginning. My partner is still stuck in Scotland, racking up thousands of dollars in additional fees and tickets. I am very upset and two of my tickets went unused. I will never be using Aer Lingus ever again and I will continue to complain about them.
Charging for coffee on a business class fare??? And to not even mention it? Inexcusable. Boarding and disembarking was pathetic. Could not use a jetway on either end. Had to use stairs and walk across tarmac at origination and use stairs and be bussed to terminal at destination.
Aer Lingus was fabulous.nhowever, Aiirfare Assist who Kayak routes me to to purchase tickets for m was awful. They messed up my reservation so bad that after about six hours on the phone with them over the week before departure, I had been choice but to show up at the airport. The Aer Lingus staff were amazing and got it sorted out but I would recommend not using Airfare Assist.
It was excellent! The plane left Chicago early. Arrived in Dublin early. The crew was excellent! It was a great experience.
Dublin to Boston was decent. Food and entertainment was included and that was expected for the rate paid.
No entertained. food and beverages were not complimentary. they lost my checked luggage which made my 10 day vacation unpleasant.
The food was mediocre, the coffee was terrible. The entertaining selection was plentiful. They lost my checked luggage which put a damper on my 10-day vacation.
Flight was late arriving. So, we left 25 min late. Pilot made some time up during the flight. Therefore, we arrived alittle past original time.
Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.
The seat I was stuck in was so unimaginably uncomfortable. I have never had that tight of a seat in my 20 years of flying. Even budget airlines give you more space.
We were upgraded to economy plus and everything was awesome!
I liked the crews attentiveness, all food and drink items were tasty, and came out in a timely manner. The entertainment systems were not as responsive and my seat had issues with the auxiliary for the headphones. Seats were OK, and the headrest for my seat could go back only so far. Bathrooms were tight fit.
Our flight was delayed for over an hour due to weather, and it had already been a long travel day. However, the crew was calm and compassionate, listening to every complaint with genuine concern. They got us home safely without incident, in spite of all of the obstacles. I’m grateful.
Hate their old flights, boatding, food and services. Very poor quality
Insulting. Lufthansa flight from Munich to EWR had us getting our luggage when we were told in Florence that it would follow us to Indianapolis. It did not. Then very slow security in EWR caused me and three other passengers from Lufthansa flight from Munich to miss the boarding closure. Behind me were two elderly grandparents and their ten year old grandson. We were all refused entry on a plane to Indy that was still at the gate. The doors had not even closed inside the terminal yet. No apologies or compensation offered. Not even a meal voucher let alone a free hotel stay for our inconvenience. I m not sure what the other three passengers behind me did ( they were elderly with a grandson, recall), but I stated 12 hours overnight in a chilly EWR airport until next flight to Indy at 850 next morning.
The food could be better, more snacks. And have some plugs to chargue the phone.
The pasta in the evening meal was tasteless. Otherwise, the flight was okay.
There was a slight delay. Otherwise, everything else was satisfactory.
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
The company that I bought my tickets through, Cheapflightsfares, failed to provide my confirmation information in a timely manner, so I was unable to check on at the country and therefore unable to make my flight. As a matter of fact, I STILL have not received the confirmation. After having read more and more reviews about the company, Cheapflightsfares appears to have scammed hundreds of hopeful travelers out of thousands of dollars. Please look into this company and, for the sake of anyone planning their next trip, stop allowing them to do business through you.
Love the A380 - loads of room. Headphone socket on my seat didn’t work. Sounds like a trivial issue? Well when flying long-haul the in-flight entertainment is what keeps you going so when it doesn’t work it’s a disaster. Pay attention to the details please BA. Spoiled what was otherwise an excellent flight with the usual brilliant crew.
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
Crying baby the ENTIRE flight. Not your fault, but I paid 2700 for a premium economy ticket and it wasn't worth it. should have just stuck with coach. flight attendants very mediocre - minimal effort. Plane didn't seem very clean. Didn't have any cleansing wipes - most airlines give you this when you board. Flat screen scrolling didn't work. Toiletry case a joke - why bother at all?
The overall seat and cushion needs to be updated. It was hard and no support. My butt was numb for most of the flight. The food was subpar at best being in premium economy cost. The flight attendants were excellent and attentive during the whole flight. Disappointed I had to select our seats 24 hours prior.
Did not use entertainment Food great Stewards had an attitude, not the best but below average from my other flights with AA or BA
The plane was known to be late in advance of takeoff. My guess is that it was known to be late at 11am or 5 hours before scheduled takeoff time. We were late to leave and with a wheelchair and the a cart, we only made it to gate. We raced! Inside plane, all was great
I enjoyed the comfort of Premium Economy. The Purser on London-Nairobi was a little testy, snappish in his tone. I understand stressed, tired, etc but his tone in addressing passengers I found wanting.
