Pros: "Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled."
Cons: "Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019"
Pros: "A380 plane so it was quiet and comfortable"
Cons: "1. Great difficulty selecting seats ahead of time 2. In flight entertainment system limited and poorly organized 3. No power or usb connection 4. Food was not very good - even by airplane standard"
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Cons: "Every thing perfect, I’m so happy with the service."
Pros: "Crew friendly."
Cons: "Seat super small."
Pros: "I like the most when we got checked in for our luggage & bag really she has a awesome behavior by one of the female I forgot her nam"
Cons: "Food collection especially for Muslims"
Pros: "I think just the boarding experience."
Cons: "Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language."
Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Pros: "Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!"
Cons: "Amenties kit was below par"
Cons: "We were delayed an hour and 30mins, i had 2 special wheelchair assistance for both my grandparents, yet only 1 got it. Once we go to Guangzhou, the assistance was worse for both of them. And also we missed the flight because of this delayed and cost us an extra $307.49 to rebook our connecting flight and hotel."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "The flight from Los Angeles to Guangzhou was good and food was fine."
Cons: "Food served on Guangzhou-Dhaka sector was not good."
Pros: "Chicken with noodles plate is great.."
Cons: "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
Cons: "Did not get the special meal (Oriental vegetarian )that I had ordered. Also on my return flight as well,even after reconfirming it two day before my return flight."
Pros: "Business class seats were as good as any first rate airline. Cabin crew was excellent"
Pros: "good service"
Cons: "i got a window seat"
Cons: "Great airline. Was surprised at how much space the seats had and the movie selection was awesome. Didn’t have the food so can’t comment on that."
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Cons: "2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it"
Cons: "Customer service sucks. The airline has no definite answer regarding our concerns."
Pros: "the flight from guangzhou to LA is airbus 380, has freaking 2 stories!"
Pros: "Great crew service!"
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Cons: "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"
Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."
Cons: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."
Pros: "Service food attendants wonderful"
Cons: "It was long"
Pros: "On time"
Cons: "Delayed flight from LA & my baggages left in Guangzou! I need to go back again to manila airport to pick up the baggages."
Pros: "Overall I have 5 bc it wasn't airlines fault"
Cons: "Flight was delayed 2 hours"
Pros: "The flight crew were extremely hard working and efficient."
Cons: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Pros: "What I like it was the amazing customer service from one of the male flying attending"
Pros: "Crew was friendly and helpful at all times."
Cons: "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
Pros: "Super great customer service, friendly and accommodating."
Cons: "Hard seats...could be made more comfortable"
Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Pros: "The food was very good the staff very very dedicated & caring was really surprised to see such high standards of service to the customer on the airline.It dispelled all my doubts about chinese airlines service quality, Was one of the best flying experiences.It was the best leg of the entire journey"
Cons: "Was unable to do online checkin for the flight. Should get more online alerts about the exact terminals locations ,navigations etc about the check in counters for the customers doing the transit"
Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
Cons: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
Pros: "The plane was always on time and the crew was always ready to help. The food was also good."
Pros: "Okay, short flight."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "Relatively comfortable for a 14 hour flight; even got some sleep."
Cons: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Cons: "China Southern cancelled my original flight and made me wait two hours two re-book. It was utter chaos and no one said sorry, gave me the reason and they were very rude at the counter. They acted as if it was my fault (and everyone else who waited) and simply had terrible service. I do not know if I would ever use them again."
Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
Cons: "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"
Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."