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Cons: "i don't like that we didn't have a personal tv."

Pros: "The fact we landed on the ground safe"
Cons: "Crying screaming babies on board"

Pros: "Faster. Arrived on time."

Cons: "Although the bag was in the overhead bin and contained only a military uniform item, a GPS, and several pieces of mail with my name and address on them, I was told there was no guarantee hey would find my bag. A sixth grader with mediocre enthusiasm could easily have reunited me with my bag. IT HAD MY NAME AND ADDRESS INSIDE. Its been 6 days and the best answer I got was "We are not responsible for items you leave on our aircraft. We don't know if anyone even found it". Really? Is this that difficult to figure out? Can a strange bag left on a plane be overlooked for six days? That scares me."

Pros: "Easy and good customer service!"
Cons: "The delay ...."

Pros: "I got there really fast"
Cons: "Traffic at JFK"

Pros: "Free movies"
Cons: "Boarding"

Pros: "Air Europa staff were pleasant, airplane was clean, and they served two excellent meals. Cabin design allowed room to stand up and stretch."
Cons: "No WiFi or power outlets."

Pros: "it was direct and arrived in less time than expected. The snacks were adequate and the service was excellent."
Cons: "Plane noise was high and was not able to sleep. I will have to try ear plugs next time."

Pros: "Very spacious."
Cons: "N/A"

Pros: "Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy."
Cons: "Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too."

Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."

Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."

Pros: "Awesome"

Cons: "Issues with connecting flights so had to sit in different place, seat was broken"

Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "N/A"

Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."

Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"

Pros: "Amazing crew & comfortable seats."

Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"

Cons: "To many screaming kids"

Pros: "Nothing"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"

Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"

Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."

Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"

Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"

Pros: "Loved how there was food to purchase on this flight. Great from having to run from one flight to the next."

Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."

Pros: "Air crew was excellent"

Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"

Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"

Pros: "Loved the TVs"
Cons: "The space was too small"

Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."

Pros: "Flight team were wonderful!"

Cons: "the short connection screwed me"

Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."

Cons: "No check in to Minsk from Paris"

Pros: "Everything"
Cons: "Good"

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Cons: "Worst"

Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "N/A"

Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"

Cons: "Nothing"

Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."

Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"

Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."

Cons: "Flight was delayed an hour"

Cons: "Super small plane"

Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Cons: "Nothing."

Pros: "Good selection of tv shows and movies. Comfortable seats. Pleasant service."
Cons: "The food was awful - basically inedible. I fly quite a bit, different airlines, and this was the worst I've ever seen/tasted."

Pros: "i liked the borading line already lined up in the different groups"

Pros: "Terrific food in economy and comfortable seat"

Pros: "Crew was nice on plane and they were trying to keep us filled with food and water."
Cons: "Horrible desk staff! Why would any airline refuse to allow a customer with kids on the plane a little sooner to allow for more time with organizing ourselves and kids. It's already intimidating to fly let alone internationally and for them to make us wait until our boarding time is inconsiderate. Plus united air had the absolute smallest and uncomfortable. I could not move and let along our poor toddler was cramped up. Our newborn was ok but it's like a 2 seat turned into 3 seats! Horrie."

Pros: "Free inflight movies thats about it.."
Cons: "Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!"

Pros: "On time and clean"
Cons: "Small amount leg room"

Cons: "I am 6feet6inches tall. It enough leg room"

Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Cons: "This was an old aircraft and had a 4 hour delay at Newark due to mechanical problems, causing a return to the gate, deplaning, and then getting back on board. I fly Lufthansa to AVOID this kind of mess. No one spoke the different languages of the passengers (specifically Italian) even though there were some thru-passengers from Munich to Bari. Poor communications during the process. Sometimes just COMMUNICATING WELL seems to make the problem smaller. Not well handled."

Pros: "It was all OK"
Cons: "My very tall husband was uncomfortable for 8 hrs We had called Lufthansa specially to get more leg room and we're assured it by CS rep and we paid for it. Imagine out dismay when he was squished on. We could do nothing but will not fly Lufthansa again when this tip concludes. Bet we don't get our money back either"

Pros: "Good enough."

Cons: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Cons: "Flight delayed and I missed connection"

Pros: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."

Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."

Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"

Pros: "They give you food in this airlines. Crew was nice always serving drinks."

Pros: "Excellent"

Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."

Cons: "More tasty food."

Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"

Cons: "Great airline"

Cons: "Tight seating"

Pros: "Everything"
Cons: "Nothing"

Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Pros: "Friendly staff!!!"
Cons: "All good!!"

Pros: "Review for Eurowings"

Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Cons: "nothing"

Cons: "The flight was delayed twice and the gate was changed..."

Cons: "Too hot on plane but food was more ham expected and drinks were appreciated"

Pros: "Boarding was fast. Lots of bathrooms."
Cons: "wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices"

Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."

Pros: "I said everything in another evaluation"

Cons: "No room for my knees."

Pros: "The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer."
Cons: "The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher.."

Pros: "Fight attendants' courtesy"

Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"

Pros: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."

Pros: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Cons: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."

Pros: "The crew was very nice and the food was good. Very uneventful, easy flight."
Cons: "Definitely not enough leg room"

Cons: "Needed more option in sports. Specifically Cricket"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Cons: "The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did."

Pros: "2 hours delayed in Munich"

Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."

Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."

Pros: "Everybody was very courteous and tried to accommodate us and our baby!"

Pros: "Boarding was very fast since we were traveling with Little ones. Food was good. Movie selection was good too."
Cons: "Waiting for flight take off, seats in the economy class not comfortable"

Pros: "Crew was friendly. Received very filling meals. Free movies available for watching."
Cons: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."

Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"

Pros: "Food good. Crew very nice."
Cons: "Seats very uncomfortable."

Pros: "That we had a bottle water"

Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Cons: "Legroom."

Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Pros: "Very accommodating crew"

Cons: "I had a middle seat."

Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Pros: "The crew was great and the food as well"
Cons: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."

Pros: "Efficient crew, food served at proper temperatures Good movie selections"
Cons: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."

Cons: "late. support afterwards was awful."

Pros: "Friendly staff. Great hot fresh bread! On time."

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Pros: "Excellent all around. Super smooth, friendly and fast!!"

Pros: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Cons: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."

Pros: "Internet not working. Horrible."

Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Pros: "Food, staff and video access was excellent."
Cons: "The seating was very uncomfortable and cramped!!"

Cons: "I didn't get any veg options for my dinner at all"

Pros: "First time using SAS and very pleasant trip"

Pros: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"

Pros: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Cons: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Pros: "Food and crew were great."
Cons: "The plane was hot and my seat was very uncomfortable."

Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."

Cons: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Pros: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Cons: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."

Pros: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Cons: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."

Pros: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Cons: "I needed a gluten free meal and found it rather dry and unappetizing."

Pros: "Food was good"
Cons: "Charge for drinks. TV broken no recompensatuon"

Pros: "The food and movies were good."
Cons: "Didn't have enough money to sit in a seat with leg room."

Pros: "Plane was clean and comfortable"
Cons: "Seated by toilet which Ididn't realize"

Pros: "Passengers nice"
Cons: "Food options not everyone eats chicken"

Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"

Pros: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Cons: "Tight seats, lousy food, even for airplane food."

Pros: "Boarding was pretty much a free for all"

Pros: "Really pleasant flight. Excellent pilot, good crew."
Cons: "Nothing! This was one of my best flights ever."

Cons: "My wife requested a vegan menu as she has allergic to chicken and egg, and it was accepted a week before the flight. But a normal food was served to her, so we said to the crew to change the meal. She, the crew, said "we don't know the request, we don't have more vegan meal." She didn't apologize about that, additionally she requested to show a confirmation number with an arrogant attitude. Anyway we asked to bring a vegetarian meal, she brought it, and we asked her if it contains egg (sometimes seasoning contains egg). She said she would check and come back soon, but she never appeared. What a rude crew she was. What an unsophisticated system the flight company has. We were so disappointed."

Cons: "Significant changes to my ticket were made without notifying the traveler such that I was unable to travel on the scheduled day. Was offered a ticket next day but wasn't told that it would be a stand by one. Boarding staff kept saying I would get the new ticket by email but I got nothing (again). Good thing I asked for a print out. Too much stress..."

Pros: "It was great! Thank you!"

Pros: "Great flight crew"
Cons: "Late taking off from Newark"

Pros: "Good food. Decent selection of movies and television, helpful crew"
Cons: "Seats are not shaped like a human spine. They curve away from the occupant's lower back instead of providing lumbar support."

Pros: "the salted almonds and cashews were very nice."

Pros: "all on time, the crew very polite"

Cons: "Boarding time not announced clearly enough"

Pros: "Everything was great. Would definitely fly them again!"

Cons: "TV and remote didn't work."

Cons: "There were 2 infants and 2 toddlers sitting directly in front of me and my newly engaged fiancé. They cried for almost all the red eye flight. 4 hours I believe it was. We did not get any sleep on the flight. We both normally do and it sets us up for the next day in Ireland. However on this occasion we did not and needed to go to sleep as soon as we got home in Ireland. It wasted an entire day for us not to mention the days to follow as our sleeping patterns were off. I understand Aerlingus could not control these crying babies however, when at the check in desk we asked could we receive 2 wing seats as opposed to the middle seats we had been assigned. The check in assistant could not do anything for us. Being from Ireland and living in New York I fly from the US to Ireland quite often. As do my family. This was my first experience with Aerlingus. One to forget."

Cons: "We arrived in JFK 1 and half hours in advance. Representative refused to check in! She says the door is closed. Ask us to pay extra $200 each to change another flight, which made us stay in Dublin for 11 hours for the connecting flight! Very terrible service and attitude, plus delayed flight. We will never fly with Aer Lingus again!!!"

Cons: "Stewardess were lovely food ok easy flight well donr"

Pros: "I felt sick on the flight and the flight attendants were so kind and considerate. Also the food was good and in Flight entertainment was good too."
Cons: "Seats are cramped like they all are these days"

Pros: "Efficient, friendly service (no surly attendants)."

Pros: "I was a little afraid I was going to get an older seat configuration since SeatGuru apparently hadn't updated its seat maps for this flight. However, I was pleasantly surprised to find my Capt Kirk seat waiting for me (only 1 of 2 on the plane). Lots of privacy, lots of storage space. Throw in the free onboard WiFi for less than $1200 each way. Can't really complain. Short flight, but slept well."
Cons: "Breakfast offerings were meager. More tea options would have been nice."

Pros: "Spacious enough for transatlantic economy, though I wouldn't want to be going further than the US East Coast. Wifi was good. Plugs would be an advantage. Staff were great, Captain was informative, especially in areas of turbulence which was unusual and I'm sure was helpful for nervous flyers"
Cons: "The food was not good and there was not a lot of it. American, although a dreadful flying experience, make up for it (slightly) by constantly feeding you. You also have to pay for alcohol which seems kind of stingy when you're paying several hundreds for the flight."

Pros: "Thanks for the new plane!"

Pros: "Friendly and professional staff."

Cons: "Lost a piece of luggage between Dublin and Edinburgh"

Pros: "The crews were awesome and very friendly professional"

Cons: "I booked a business class, round trip ticket, only to find out that one of the legs was not."

Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."

Cons: "The seats could have been more comfortable and . The plane was over booked"

Pros: "Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting."
Cons: "Join TSA you amateur / cut rate airline. Fix reservation system."

Cons: "Overall pleasant More pleasant than with some other carriers recently"

Cons: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"

Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."

Pros: "It left on time."
Cons: "Uncomfortable seats. pay as you go--even for water."

Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."

Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."

Pros: "I was able to sleep the whole way!"

Cons: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."

Pros: "Excellent accommodations and assistance given by the ticketing agent"

Pros: "My mother uses a wheelchair and the service for her was outstanding"

Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."

Pros: "We arrived safely."
Cons: "They announced that it was different aircraft, different airline operating the flight. It was an hour late. Then they lost our luggage."

Pros: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Cons: "You now have to pay for beer and wine and a long haul flight on a major carrier…"

Pros: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"

Cons: "It was very hard to hear the boarding announcements at the gate"

Cons: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."

Pros: "Lights were on for the initial meal but relaxed for light breakfast snack."
Cons: "Cramped space and seats very uncomfortable. Terminal two not great either"

Pros: "Organizedhsagf"
Cons: "No complaints"

Pros: "Girl sitting beside me!"
Cons: "Guy sitting behind me!"

Cons: "AER LINGUS complimentary water not offered . seats small padding marginal.food offerings compared to other air lines LOW QUALITY"

Pros: "The employees were very nice and helpful."
Cons: "Our itinerary was a little confusing, because it said british airways, but we were flying on aer lingus. So we went to the wrong gate at first, luckily we had shown up early amd that gave us plenty of time to make it to the correct gate."

Cons: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."

Pros: "In flight service was good."
Cons: "Check in desk is always packed."

Pros: "Everyone was super cheerful and happy to help."

Pros: "On time, no lost luggage, Entertainment system when working."
Cons: "Seats next to toilette doors, entertainment system not working one of the four booked seats"

Pros: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"

Pros: "Quick flight and made it to Milan early."
Cons: "Only one small beverage (plastic cup's worth) offered, no additional drink even though there was time."

Cons: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."

Pros: "Nice staff. Reserved. Comfortable seats! Spacious."
Cons: "Movie and music selection. Classic Movies? Please...Where was The Godfather, Gone with the Wind, Breakfast at Tiffany's, Rocky, Annie Hall, Die Hard."

Pros: "Check-in was quick and easy. The plane was on time."
Cons: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."

Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"

Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."

Pros: "Friendly people"

Cons: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"

Pros: "Premium economy seats - even the old ones that were on this flight - are still a better experience than economy but I didn't find the difference in price worth what was delivered."
Cons: "Service was scattered compared to the LHR > JFK leg. No "welcome aboard" drinks, staff seemed very distracted, frantic and a bit disorganised. Food was very disappointing and I'm pretty sure it gave me a sick stomach for 24 hours after."

Pros: "The special meal was horrible"

Pros: "Nothing."
Cons: "As was another flight operated by American Airlines and the second flight connecting us. We were not on it. Still stuck in Orlando trying to get home when this took off. They closed the gate on us early in Orlando leaving us stuck with no way home. . This airline is shockingly bad. It will be avoided at all costs. Not really surprised as the flights with them to get there were very bad also. Go with a different airline. Always."

Cons: "It was a mess checking in"

Pros: "Nothing"

Pros: "Everything"

Cons: "American Airline jet doesn't have a comfort traveling internationally - just three sits on each side. My movie selection was much better on my flights to-from California. Terrible. Paying money to fly on British and getting switched to AA is a rip off! Will try my best to avoid British Airlines in the future!"

Pros: "Everything went without a hitch!"

Pros: "Crew and boardin was very good"
Cons: "Food was terrible... The bread was so hard you could break your teeth, entertainment screen was from the 90s and aircon reminded me of the old days when they wouldn't function properly and simply blast freezing air!"

Cons: "I am tall and find all economy seats difficult not just BA, food was OK , not good or bad"

Cons: "Nothing,perfect flight"

Cons: "Stop losing my luggage and stop charging for food."

Cons: "A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats"

Cons: "Mostly good."

Pros: "plane empty, speedy boarding."
Cons: "At least soft drinks should be free of charge."

Pros: "I like everything."

Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."

Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."

Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"

Pros: "Nice folks"
Cons: "Problem with recording my frequent flyer number (as usual but that is probably BA's fault)"

Pros: "boarded and landed on time. staff was nice."
Cons: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"

Pros: "Nothing"
Cons: "Entertainment and food were terrible. Plane was filthy and ancient. Crew was inattentive and we were treated poorly for bringing a child’s seat on the plane. It was hot the entire 9 hour flight. I will pay extra not to fly BA again."

Cons: "It was a two hour flight, we did not get the opportunity to buy a drink and food until an hour and forty minutes into the flight. This is not acceptable."

Pros: "Couldn’t check my bag through to another BA flight"

Pros: "Very good"

Cons: "same as above"

Pros: "Very room seats."
Cons: "They even charge for water."

Cons: "There was no food or movie"

Pros: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Cons: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."

Cons: "They were late by 2 hrs"

Cons: "I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again."

Pros: "Boarding"
Cons: "Small plqne"

Cons: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."

Pros: "There were no passengers in middle seats. I liked the M&S food for purchase, although they ran out of sandwiches by row 10."
Cons: "I made the connection from T3 to T5; my bags didn’t, again, BA!"

Pros: "The crew were professional and helpful. The movie selection was great. I like the flight tracking 3D feature."
Cons: "The seats provide very little legroom."

Pros: "On time departure."
Cons: "Long wait at check-in counters. Need more available counters/agents."

Pros: "A good trip"

Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"

Pros: "We liked that our Renfe train from downtown Madrid took us straight to Terminal 4, same as British Airways. Service counter personnel were helpful and suggested checking in our carryon luggage for no charge. Plane was on time and comfortable for the trip to London."

Cons: "We waited 3 hours in the airplane before they would take off, first because they said there was a line for the taxi gate, then they said something was wrong with the airplane they needed to fix it. Shouldn't they do maintenance before they load a plane?"

Pros: "It was a smooth landing."
Cons: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."

Cons: "Very cramped and overcrowded."

Pros: "Nice, smooth flight, no complaints."

Pros: "Pre flight information, checking in online & self baggage drop."
Cons: "Flight delayed, sat on runway for 30 mins with no explanation. Not very comfortable, cramped. Can't pay for refreshments with cash."

Pros: "Cabin crew"

Cons: "Our bags were lost. Only water was offered."

Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."

Pros: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."

Pros: "Everyone please read this carefully before flying with British Airways - we will be taking this further as customer service is appalling!"
Cons: "British Airways overbooked the flight so we missed it and the next one due to system failure. We then were trapped in the airport (Heathrow) for the entire day. They 'allowed' us to leave the airport nine hours after we got there but unfortunately there were no trains, planes or buses going to Milan until midnight. After we searched for two hours to get to Milan we found one but had to spend nine hundred pounds to get a flight with another airline to get to my friends wedding. They lost our bags so we had to borrow clothes for the wedding from friends which was so embarrassing! We then continued our trip and they still have not returned our bags seven days into what was going to be the holiday of a lifetime. Not only have they ruined the trip for us both, they have cost us a bomb as we have had to buy clothes as we go."

Pros: "nothing to be noted"
Cons: "late departure"