The flight was scheduled for 2:30 PM. Early in the morning we got a text message saying the flight was delayed and rescheduled for 3:00 PM. We got to the airport with that in mind. Then we got a message during check-in at the flight was rescheduled again for 2:30 PM. We almost missed our flight. In fact, our bags Were told that they would not make it. At the end, everything worked out. But it is very stressful.
Overall, aside from the baggage issue, it was as good as one expects.
Most aspects were good however if they assign boarding zones they ought to enforce them or why bother? My luggage from SAN-JFK-MAD was lost in NY so I without my main bag for two days upon arrival in Spain. They were helpful in tracking it and eventually delivered it to my hotel. The flub was because of a delay upon arrival in NYC. I had booked 2 1/2 hours between flights but we had to hold on the taxiway for an hour after landing while waiting for a clear gate which likely caused the baggage error.
I want to single out flight attendant Mitch who was in the Premium Economy section. When my wife’s hearing aide dropped through the cushion under the seat he was able to locate it and return it to her. Food was a different matter. Dinner was fine. Breakfast was another matter. They had a yogurt dish that the ran out of and the alternative was not very good according to those we talked to.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Great overall. There was a bit of turbulence so they could only serve water because too much turbulence for the carts. Was glad they prioritized safety though
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Flight was delayed long enough that I was misding my connecting flight. The agents could not get me on a comparable flight, nor could they get me s Main Cabin seat I had paid for, nor could they get me on a comparable connecting flight. The gate agent would not issue meal vouchers, even though I was delayed over six hours! I had to spend over an hour and 15 minutes with customer service on the phone to See if they could get me on a better flight and get a meal voucher. Customer service was not helpful enough in trying to find alternate flights and it Ended up taking me 24 hours for a 12 hour trip!! Delta does not provide upgrades NOR will they even give you a pass for a few hours to their lounge. They claim that they do not issue daily passes to their lounge anymore. I call BS since this would be no extra cost to them to provide excellent customer service and give you a few hours to relax in comfort when you’re sitting in a crowded airport and your flight has been screwed up for that many hours.
Great service. Flight was delayed while we sat on the runway for a couple of hours. Weather related. Staff made is very bearable. The steward servicing the first class cabin was exceptional. Thank you! 💗
5 hours of delay that could've been much shorter if Delta had taken the 1 hour delay they imposed on the flight before boarding to run any of the plane checks required for flight to find the hydraulic issue that required nearly 3 hours to fix. $24 of meal credit buys a sandwich and a soft drink. Poor communication within the terminal about what gate we'd be re-boarding from and when we'd be re-boarding.
United airlines, mediocre at best. No issues , nothing great . Worked for me
Boarding experience was smooth. Flight attendants were friendly and helpful. Entertainment system on the Houston-Edmonton flight did not function for passengers on the left side of the aisle. On the bird's eye flight from Quito to Houston, they should not serve a meal. No one needs to eat after midnight and it is disturbing for those passengers trying to sleep.
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
It was fine, definitely older planes with no charging or anything. There’s no entertainment set up on board, but it is nice that they allow you to access the in flight entertainment from your phone without having to pay for the Wi-Fi and they do offer free texting.
Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Very comfortable (upgraded to business class). The audio on my screen didn’t work, but I managed to play the audio through my phone while watching the screen.
The food was the worst I’ve had on any flight I’ve ever been on.
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
Loved the staff, boarding and drink options! Wish the comfort of the seat could have been better nevertheless
The chair cushions may need an upgrade. I have been noticing they are so worn out, thin so you’d sit in a dip 😄. Other than that, all was an enjoyable trip. Thanks AA!
Food was terrible, all served at once, poor quality . Wine and bread offered only once.
I’m impressed that we were on time in Sacramento after having a late departure in Newark and our made it. The staff was friendly and warm.
Cramped seats. FAA should make airlines have more legroom, for even short people complain
5.5 hour delay with no explanation on why, along with no proactive effort to reaccomodate me.
It was one of my worst flight ever. First they were changing the gate for at least 4 times, changing from gate D7 to D12 to D44. Considering the size of the Miami Airport, we are talking about long distance and the train at the airport was not working. Then the flight was delayed around one hour. Then finally we boarded into the plane and when everybody was seated, there was an announcement that there is an issue with one of the tire of the plane, so we all had to get out of the plane with our belongings, to replace the tire. So we had around 2.5-hour delay
Most miserable flight ever. We waited almost 2 hours on the runway because the flight was oversold. American offered $1200 credit. Then there was some nonsense about weight distribution. Ridiculous. No food for 8 plus hours on the flight. I will be writing a letter.
Honestly, I haven’t flown American in years, probably due to the pandemic and my being unable to travel for certain periods in the last two years, but it was a good experience to dig out or obtain a new American Airlines account after many years of traveling for business with American in the past.
The plane was probably full boarding was easy. We were able to check our carry-on luggage for free. It was a return flight through Philly to LA. Never saw a stewardess do a demonstration of emergency Procedures. I think my flight was pretty full
There was no room in the seats, smallest room we've ever had and the food was awful.
I dont fly them much anymore. Other carries offere better pricing and better seating options
Seats weren't very comfortable for a long haul flight but the service made up for it.
This flight was of exactly the same high standard as the outbound leg, exactly a week earlier - except that we didn't have any food or drink because it departed at around midnight.
The Glasgow to Dublin route was very efficiently boarded, flight and landing and disembarkation were all super smooth. Dublin to JFK flight I was very pleasantly surprised overall. This was my first time on Aer Lingus and having already come off the short regional flight I was curious to know how the international flight would go. Aircraft was solid, entertainment options were better than expected, flight crew were experienced and operated like clockwork. Main entree left a little something to be desired but the snack was very tasty. Boarding and disembarkation again very smooth and pilots got us in earlier than expected. Would definitely fly again
I liked how they looked after couples by providing a row of 4 seats if available.
Food was very bad. Boarding was disorganized and messy. Crew was friendly
I believe it was short flight in plane I understand not that much compared to other airlines but weighting for checkin was too long need extra person for checkin or Atleast someone to let the customer knows don’t worry someone will be here shortly.
Seats were alarming close to the row in front of you. I didn’t do the measurements online, which I’m sure they’re available, but it seemed much tighter than other planes, but the airplane itself was well maintained and looked fairly new. My only complaint on the staff was that we’re on an international flight. Normally they give you wine with dinner and the flight attendant decided to pull some strict restrictions and wouldn’t give more than one glass of wine per person, and you could not share with your spouse, which seemed ridiculous when we have four people on the plane with us and only one person ordered wine asked for a second one and she said oh absolutely not. It’s only one per person Which on a transcontinental usually is not the case. They’re very attentive on making sure everyone is as comfortable as possible.
Boarding seemed a bit chaotic and we had to walk outside across the tarmac. Passengers of all ages had to drag carry on luggage up the outside stairway into the aircraft. There was no WiFi. Very uncomfortable crammed seats. Glad in-air time was only an hour!
Seats in premier saga class were narrow and hard. Very uncomfortable for a 5-hour flight.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.
Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset. If there is option to use another company, I suggest to other people use them.
I had an exit row and so was Comfortable on the long flight.
The seats on this airline are sooo small, even for a petite person. I felt like the seat tilted forward and I was fighting to stay in it. The lavatory is horribly small, with a wet floor because the sink is so small you can't help but splash the water all over when washing up.
For an economy lite experience, it's by far the best I've had. New planes, clean, great destinations. Very happy to have discovered Iceland Air.
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
The flights were in time and the bags arrived. well done
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
