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Very friendly cabin crew and great comfortable in-flight experience. Check-in experience at SFO can improve if a separate web check-in/bag drop line can be added.

The only thing plus on this flight was the crew. They made me feel welcome and took care of me on the flights. The biggest issue is that business class always boards first on all airlines. There needs to be separate doors for business and premium class to enter. I had to wait over 40 minutes for economy to be boarded. I didn’t pay 5000 dollars to wait. The other issue not enough food choices , no sandwiches or snacks in between - what the hell. I would never travel this airline again.

Roomy seats and crew is pleasant. Vegi food can be a lot better in terms choices. Inflight entertainment needs to have more options especially for 13+ hour flight. Very nice and warm blankets and seats are roomy than other A350 aircraft’s. Swift boarding and crew is pleasant to deal with.

Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.

Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!

Everything was great . Arrived on time was smooth plane was clean. Crew/Staff was friendly and helpful.

Everything from the staff to the comfort of business class was excellent. This is one of my new favorite airlines.

Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.

Fiji Airways was amazing, will definately be lfying them again. The "Fijian hospitality" is not a catch phrase, it is genuine. the only things that could be improved is the entertainment. Not a great choice of movies, and the TV shows only have about 5 or so episodes, and often of a random season.

Very good; seat made ready for bed after meal, a plus since one airline covered the seat at the start.

Despite having numerous passengers held up by American Airlines delays. Qantas (an AA partner) closed boarding with 0 flexibility

Having the computer outage compounded by delayed takeoff while waiting for aircrew (who were also delayed) resulted in me missing my int’l flight

Boarding , crew and meals were all amazing. Couldn't wish for a better LOOONG flight from Dallas to Sydney .

Boarding was effortless, the food was outstanding, the seats in Premium Economy were extremely comfortable, and the staff and crew were excellent.

We had a cancellation due to weather, but the American Airlines staff was very helpful. Once we got on a plane, the trip was great.

PREMIUM ECONOMY - excellent !Brilliant new plane. Excellent tv catalogue. Good food. Good communication and service from all friend Australian crew. Good communication from captain. Best travel experience in years.

I couldn't hear all of the announcements. It was nice when they put them on the screen.

On the Qantas flight, I could barely hear some of the announcements. It was better when I could read them on the screen.

Our boarding and flight was very good. However when we landed and pulled in to the gate it took 55 minutes for the jet bridge to be positioned next to the aircraft. That caused us to miss our ground transportation and it caused us unnecessary last minute transit planning and expense. Our flight was AA1733 on March 17, 2026

Planes was old - business class seats looked like they were installed in the 80s

Staff are polite,and even offer us to tag our baggages upon seeing us from the entry

Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things

My seat was defective. The suppor was broken under the cushion so I road on metal for 4 hours

There was an issue with engine, flight delayed for several hours, lost a connection

I always looks forward to the Biscoff cookies and they weren’t offered….

I had to buy another ticket and you haven't reimburse me for it.

I was truly shocked at how poor this flight went. The crew was not friendly during the checking process. The asked for people to gate check and were rude about it. They didn't handle my luggage with care. When I got to my seat I noticed a large section of the ceiling vent area was, no joke, TAPED TOGETHER WITH CLEAR PACKING TAPE! To add insult to injury, the back rest button was disabled on my seat and all the seats I could see. The wifi, never connected for me, despite troubleshooting it for a while. I did everything from restarting my wifi/phone to forgetting the network and restarting the app. But that didn't stop the mandatory 2 ads from playing every single time. Even the bags took over 45 mins to arrive at the carousel. Everything about this flight was a flop and I am beginning to notice that some of these events are becoming a trend. Perhaps it's time I switch loyalty programs.

Had to find alternative flights because of AA lateness and bad planning

Fliy was late missed my connection ,. I had to find altery transportation.

We were very rushed by a staff member at the gate when transferring from American Airlines to Fijian. Then the plane stayed put for ages anyhow! The plane was delayed and my bag sent to San Francisco instead of Fiji