Stop with the fake cheerfulness and the too often expressed sentiment that all you care about is our safety. Bull…. You use that as an excuse to keep us cowering in our seats. How about you go back to the old standby of telling the truth… like why you overbook, why you are delayed, why we don’t get vouchers for your screwups.
Healthier snack options in first class. Offer fruits, proteins, etc
Last minute change in gate to satellite N a bit of a hassle since I needed a wheelchair . Someone did come and get me to the gate but it was close. Then plane late. It’s hard on older passengers and families to have to trek from one gate to another.
Still seems like Alaska Airlines is not doing a very good job of anticipating the number of carry on’s going in the overhead bins. I was asked to check mine not to find out there was actually(surprisingly)enough room for my small luggage in the overhead bins. In the past, I’ve seen PLENTY of items in the overhead bins that should be underneath peoples seats.
It seems like most of the time theres no room for my allowed carry on bag. People are putting their things in the overhead compartment that belong under the seat in front of them. Getting tired of that!
The seats are too small/crowded. It is frustrating to be forced to sit with someone who is overweight as they crown the other seat. Nothing against the person…just the airline companies who continue(over decades!)to reduce seat sizes. Americans are fat. Those of us who are not are tired of being compromised by the airline companies who don’t faces that fact and make adjustments. Maybe have “overweight seats”? Maybe give us a discount for being forced into an uncomfortable flight due to others overweightness? Please, make adjustments…be accountable. Thanks!
The crew was great and everything went smoothly coming and going.
No outlets, plugs, way to charge the phone or service and no food on one leg o the trip, but other than that, great. Loved WIFI, the flight, the crew, the pilots, the schedule, etc. Great job. My new favorite airline!
Wonderful as always! Pleasant staff, smooth ride, and timely departure.
Flight was scheduled to leave at 6a and delayed for 5 hours due to “mechanical” issues. Everyone else on the flight received an email voucher for $24 of food for the delay, except for our group. Also the carry on luggage bins were full and the crew requested that everyone to pass their carry ons back up to the front while everyone was still standing. They gave no other direction and kept rushing the process. After all bags were sent up, they then asked for seat #s to go with each bag… They should have probably had everyone get to their sits and then pass the bags up in a controlled process.
WiFi was a major problem and if it does not work on a 4 hour flight then that lowers the overall experience
The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!
got ahead of the schedule, nothing else to like. crew management of boarding when overhead bag space was virtually gone in the midst of their priority zone 3 should have been better. but they absolutely did not care. ryanair crew is better than this!
It’s a 3 hour flight with no entertainment and no WiFi due to Delta using old planes on this route and food is cold. Today we were told no potable water on the flight to even make coffee or tea. Ridiculous service in this direct route for business travelers and non business travelers
The crew was excellent but the entertainment did not work. The 3mm jack for the headphones was faulty and no sound was available for entertainment.
The number of interim flight delays has been higher than I can remember in my history of travel making any connection a mystery as to whether you will actually make it.
THI IS THE 3RD CONSECUTIVE FLIGHT FROM ORD TO MSP THAT HAS BEEN DELAYED 2+ HOURS. CRAZY
Sat in the plane at the gate in SLC for 2+ hours before take off, getting me home nearly 3 hours later than planned.
I missed the flight because the Minneapolis flight was 49 minutes LATE, and the Boise flight LEFT 24 minutes EARLY!
Having to up charge for a seat assignment is not good. Delta can do better
Plane congestion resulted in a 1 hr wait from landing to arrival at the gate. This was in addition to also experiencing extreme delays on my incoming flight.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.
On time, easy boarding. Anytime you sit in an economy seat, it’s uncomfortable. New plane and the bathrooms were in the galley at the back of the plane which seemed odd.
Flight was 2 hr late but at least I was upgraded to first class
I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.
Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL
Hey as long as you bring me back to earth in one piece I’m good! Otherwise great flight smooth take off and landing good staff Only thing is the staff at the back of the aircraft chatters a lot it’s annoying at times but I’ll let that go because they are very sweet overall.
Confusion at boarding with my seat (there wasn't one) that I had to have corrected using my status; then because of that had to check bags. And then a very long delay on the tarmac with no air conditioning on a very warm day. It was just a miserable experience all around.
Flight was delayed which isn’t the airline’s fault, but the communication around it was terrible. I left the lounge to show up at the gate to board at the time in my app, and the flight in front of mine was still boarding and the inbound plane hadn’t even taken off yet. Delays were slow to show up in my app. Improved communication could have let me have a more pleasant experience in the lounge vs waiting 1.5 hours at the gate.
We had to de-board do to maintenance and there was ZERO help with getting rebooked. The flight was delayed by over 24 hours. Quite ridiculous. When I. called Kayak to get help to rebook, they said they couldn't and that it had to be done at the American counter that didn't exist without going outside TSA security, which I did.
I spent 12 hrs getting home and had a direct flight that should have taken no more than 3 hrs. The first plane has an issue, was on the plane for over an hour before we had to deplane and move from A19 to A39 to board another plane. Boarded that plane to wait for another 45 minutes for it to also have an issue where we had to deboard. After everyone had went to get something to eat the food vouchers came out and half of us could not use. We then had to wait until 8:00 pm to board and finally got to Columbus Ohio at midnight. We were told that our luggage was on baggage 5. I waited 30 minutes to then realize my luggage was on 4. No notification sent. Horrible communication and I have a priority status.
Flight delays for communication overall not a good experience uncomfortable on the plane. Person in front of me reclined his seat, putting them inches from my lap.
the plane was so hot!! the air-conditioning was barely blowing. The flight was delayed, and we had to sit on the hot plane before take off for an extended amount of time, waiting on international passengers. Would not have been so bad if it was not so hot. They said it would get better after take off, but it did not.
