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This was the 3rd time in a row that my flight was late leaving or canceled. Other airlines seemed leave on time.

The experience was great. The flight attendants were friendly and helpful.

The flight was delayed multiple times and then finally it was late by 5 hours. I tried to be patient and then when I finally asked if there was an earlier flight to LA, I had just missed it. I would have appreciated an updated text or something to let me know that was an option earlier. It would have been better for me to get a bus to L.A. with that time!

Crew arrived late. Boarding delayed. Sat on tarmac for 20+ minutes waiting to depart. Wifi was undependable, slow and kept cutting out for things as simple as internet searches.

Airline travel has become long lines, endless waits, & poor customer service. Alaska is the exception. We’re continually impressed at how helpful & friendly all the agents are through frustrating customer problems.

Excellent service the whole trip! Flight was a little late on showing up for boarding but the flight arrived at our destination only a few minutes behind schedule, great work!

I didn't like the delays on the air plan I had a appointment/ meeting and of the delay I didn't make it

The flight was faster than expected. The takeoff and landing were smooth, I'm a nervous flyer so that was comforting. The only thing that was a little unsettling was when we'd landed the captain said something, but it was not clear and we were waiting in the cabin for quite a while before we could get off the plane.

Flight attendant was excellent, pleasant and attentive. Announcements were clear and pleasant.

In spite of interacting with multiple employees at check-in, I was not told that my gate was only accessible by shuttle bus. I missed my flight as a result.

As an Elevance employee, don't we get priority boarding? Also, I boarded zone 5 and could not get normal carry on in luggage space. There were many Delta employees on the flight and their bags, which were large and could only fit two bags per compartment, got preference over customers so I had to check my bag.

Everything went smoothly, WiFi connection was strong. Time to upgrade the regional planes, we are all on top of each other. No room to comfortably do anything.

The bathroom is disgustingly dirty. It looks like the crew members didn’t clean it on a regular basis. Also, who made the bathroom so small?. I am not a big girl but I still feel very cramped inside. Def unpleasant experience to use the bathroom.

My experience with Delta is always pleasant. My return flight #1426 from ATL to RIC was very delayed with departure and landing. It also took a substantial amount of time for baggage claim. It was already late at night, so the delays made for a very long day. I did not get home until after 12 midnight.

I had a great flight with delta. Plane was clean and the staff was nice, I would fly again with delta.

After flying with Qatar Airways and Kenya Airlines. Delta leaves a lot to be desired

A 6hr delay is going to put a damper on all reviews. It was almost impossible to get into the Delta club also. Zero conveyance. I could not use my status for anything. Makes me wonder why am I loyal to delta?

I fly coach so there is always the feeling everyone up front has more space than me. Everything was fine - on time which is the most important thing!

Great overall experience and use of the Delta One lounge was amazing!

Had us delay to fix forward restroom only to have stop working so I had a line of people's rear. The entire flight.

It is completely insane to me that first class does not include WiFi. Also does not include lounge access. Port for phone charging did not work. The crew was absolutely lovely, and the food was excellent.

I appreciate how quickly and kindly the people at the gate at DCA accommodated several of us who wanted to switch from the 6pm flight to the 5pm flight at the last minute. The flight crew was helpful to us too (dealing with luggage).

Very uncomfortable and cramped seats. Everything else was okay, the crew members were nice but nothing was exceptional.

Check in went smoothly. Flight attendant who was assigned my area barely paid any attention to me! She acted as though she was extremely busy and flustered. Maybe she was new?! I told her to change the language on my screen, she said she’d come back to help me but never did so I was able to solve the problem on my own. She came back and said she’d made adjustments on her end. Highly doubt it because I found the setting to change the language! Also, I noticed everyone was eating before we landed so I pushed my help button and she never came so I got up to find her to ask her if I can have breakfast. She said they are not serving breakfast but I can have a sandwich. Yes, that was her response as I saw everyone eating breakfast!!!

United staff were very communicative, the new starlink Wifi is amazing as I was able to work easily.

Starlink internet made the flight time shrink and I was able to work.

Seats are made for children. An 8 hour flight with tiny seats is more like a cattle car. Lost bags at Rome airport caused a 7 hour delay.

We sat on the tarmac in Denver for over 30 minutes because a plane was in our gate. The pilot kept saying it will just be 5 minutes or less. However, we sat for over 30 minutes. Experiences like this make customers not trust what the pilot is saying.

Waited on tarmac for approximately 15-25 minutes before taking off. When landing, the time it took to taxi to our gate was the also 15-25 minutes.

Waited on tarmac to take off for approximately 15-25 minutes. When landing, the taxi to our gate took a similar amount of time. This happened on both of my United flights.

Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.

All good. Flight crew was super friendly at the end of a long day

All good. Easy check in and boarding. Lovely flight crew

Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.

Four hour delay due to late plane arrival- second year in a row on MCO - DCA route. Pitiful service reliability from American. Will avoid in future

Flight was fine, food could have improved (Chicken Enchiladas) and so could the entertainment options on the seat rest (there was none).

I have generally had positive experiences with American Airlines (outside a handful of delayed flights), which is why I wanted to share this feedback constructively. On my recent flight, my travel experience was extremely uncomfortable because my seat mate significantly encroached into my assigned seat space for the duration of the flight. As a result, I was forced to sit partially sideways, with much of my shoulder and upper body extending into the aisle. Unfortunately, my back still hurts from maintaining that awkward position.I recognize that this is a sensitive and challenging issue for airlines and cabin crews to address. Everyone deserves to travel with dignity and respect, and I understand that individual circumstances can vary. However, fairness also requires that all passengers have reasonable access to the seat space they have paid for. When one passenger's use of space substantially impacts another passenger's ability to sit safely and comfortably, there should be a practical solution available.I appreciate the complexities involved, but I hope American Airlines will continue exploring ways to ensure that all passengers can travel comfortably and equitably. This experience detracted significantly from what should have been a routine flight.

The crew was great! The issue for me is the aircraft. The Airbus A32x is just not comfortable enough and the entertainment delivery via personal devices is problematic.

The crew was dis respectful even in business class. I will not recommend AA to anyone and will also fly only when there is no choice

We’ve had a year of delays with American, and this one was another flight to add to that list. It just reduced our vacation by a day! So frustrating. In-flight entertainment (TVs) weren’t working, There was no drinks service due to delivery issues.