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Pros: Professionalism of the staff. The whole process was smooth.

Cons: Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in.

Pros: the Japanese staff was friendly and nice

Cons: i am very sorry to say this but the food is simply disgusting

Pros: Cheap price.

Cons: The food was not great. No USB charger. The other passengers were noisy.

Pros: Flight crew was friendly and attentive Very nice job!

Pros: The crew was amazing - so helpful and so accommodating

Pros: I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Cons: They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.

Pros: Cheap price.

Cons: The food was not great. No USB charger. The other passengers were noisy.

Pros: Flight crew was friendly and attentive Very nice job!

Pros: Luxury and spacious toilets

Cons: Amount of food was not enough from Hong Kong to Abu Dhabi.

Pros: The service was good

Cons: At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge.

Cons: Food choice for vegetarian meal was horrible.

Pros: On time, drop off to home in Mercedes!

Pros: Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food.

Cons: They have to learn English and serve the better quality of food.

Pros: Crew were very nice. Especially Pan (don't know his last name). Food was good, too. I appreciated having movies to watch from the screen on the seat in front of me.

Cons: Too much turbulence! It was quite uncomfortable for a long time. There were not enough comforting announcements from the flight deck to explain it. Crew members need practice in pronouncing English, and louder. Crew volume was too low compared to captain. American movie selection was too limited.

Pros: The crew was amazing - so helpful and so accommodating

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Pros: It was a less old plane than in my JNB-DXB flight, but still old.

Cons: The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers.

Cons: No delay in boarding

Pros: The crew members were great and managed everything effortlessly. The pilot was also very friendly.

Pros: Vegetarian food

Cons: If you provide blankets

Pros: Everything is good but there are kids make noisy during the sleeping and no one stop them.

Pros: There was a 2-hour delay after all the passengers boarded.

Cons: Boarding process in Beijing Airport.

Pros: The food was not bad. The crew was okay and definitely not amazing.

Cons: Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva.

Pros: Nothing

Cons: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Cons: Room temperature control should be better.

Pros: Service, food, comfort, entertainment.

Pros: They were helpful

Cons: The entertainment services on the plane

Pros: The service was great, crew was sweet and accommodating, food was good

Cons: Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?

Pros: Professionalism of the staff. The whole process was smooth.

Cons: Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in.

Pros: Very friendly services and on time flight

Cons: Need better entertainment system and movie options

Pros: Amazing crew.

Pros: Comfortable seat.

Cons: It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better.

Pros: The time of the plane itself was nice and the ride was quick

Cons: The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane

Cons: Kids food. Chairs weren't comfortable until I reclined it back. Felt like I was bending forward when in the upright position.

Pros: Lamb and chicken were good but kids didn't like the kids meals..

Cons: 2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers.

Pros: Everything

Cons: Really, nothing

Pros: Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks.

Pros: The crew was professional and very engaging

Cons: The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but...

Pros: Service, food, comfort, entertainment.

Pros: On time and comfortable flight

Cons: No suggestions

Pros: the Japanese staff was friendly and nice

Cons: i am very sorry to say this but the food is simply disgusting

Cons: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Pros: Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food.

Cons: They have to learn English and serve the better quality of food.

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Pros: Very friendly services and on time flight

Cons: Need better entertainment system and movie options

Cons: Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions.

Cons: Gate change notice

Pros: The crew was helpful. Flights were on time.

Cons: The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!

Cons: This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment.

Pros: Fast Boarding

Cons: Better Economy Class Seats

Pros: Easy booking on line

Cons: The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them.

Pros: Crew and flight where amazing. Thank you

Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Pros: Turkish Air’s boarding is very good and their food and entertainment is good

Cons: I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc.

Pros: The flight attendants were friendly, attentive and efficient.

Cons: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Pros: Comfortable seat.

Cons: It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better.

Pros: I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Cons: They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.

Pros: Seats were comfortable and crew was super accommodating.

Cons: The tray area was bit dirty

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane