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Inconsiderate staff, plane was very hot, poor decision-making from the crew.

Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight

The fight was about 2 1/2 hours delayed, but that was weather related. The flight was also overbooked. But we were in Comfort plus so the flight was fine for us.

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

Flight was 3 hours late so only had an OK experience

It was very cold because the air conditioner was on high power, and my son got sick.

3 hours late and all they have is was a $12 meal voucher. That’s not even enough to cover fast food.

Among the poorest flights I’ve had with Delta in a while. Entertainment system failed completely on a 7.5 hr flight. Crew seemed distracted and not the normal friendly crew. Flight overbooked it seemed… very crowded.

If I can, I always fly Delta. I’ve found their service to always be reliable and pleasant.

You could have not cancelled the flight (AA, which I will be flying from now on) left for BOS despite the fictitious weather issues (that no one in my Boston family could see). You could have rebooked my direct flight to another direct flight instead of sending me though JFK, the worst US airport after O’Hara You could have rebooked me on a Main Cabin seat (like the one I paid for in my original ticket instead of putting me a the last row on JFK->BOS leg, pocketing the difference in ticket price But I do not really care whether you will ever do that in a future because in a future neither I nor anyone from my company (unless they pay out of pocket) nor an of my clients and partners (if they heed my advice) will ever be caught dead on any of Delta flights

Nothing they cancelled my connection and couldn't get me on a flight for 3 more days

Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.

The baggage handlers broke the handle on my bag that they put under the plane that I checked on the jetway. They traded it out for a less quality bag in Tulsa. But, they said they would try to fix it. Bologna! There was no fixing that bag handle. Someone didn’t care how they treated the bag.

The entertainment wasn’t playing in the app or online.

It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.

Original plane sidelined. Had to wait an hour for replacement.

Crew was very cooperative and professional. Passenger's first checked in bag should be free.

No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.

Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.

After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.

Everything went on schedule so I have not much to say. I was a bit disappoint with the breakfast choice - I did not have a choice as there was only one option left by the time the trolly came to my end and I could not enjoy it.

Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.

The plane was freezing cold. Normally I’m fine on planes but I needed to toss a sweatshirt on this time.

It was a tiny plane. There was a very heavy, very sweaty man in my seat. When he got up, sweat was dripping down the back of f the seat from the headrest. I couldn’t lean back the whole flight. It was very hot in the plane until we took off. Then as we flew low hoping to land, but were delayed for over 30 minutes, the plane got very hot again. On takeoff, the pilot started accelerating hard around the corner, something I’ve never experienced in a plane. Landing was fairly rough as well and we had to brake hard.

WiFi was down so no entertainment and I could not work either. The flight was Very turbulent at the end (the last 20 min felt like an eternity) I appreciated the pilot for getting us there safely. The flight attending in first class was kind and attentive to everyone.

American Airlines actually put me on a Delta flight. They didn't have to do that. They could have offered me a flight the next day or even two days later. But, American Airlines agents put me on a Delta airplane from Atlanta to Sao Paulo, instead of going through Miami when my flight to Miami was cancelled. American Airlines made sure that I got to my destination on time. I appreciate that.

Unfriendly gate staff and significant delay once we were on the plane.

The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.

Multiple gate changes and significant delay leaving DFW. Made for a late arrival

The flight from DFW to chs was delayed with multiple gate changes.

It was on time, no issues, everyone was courteous and of course, affordable.

Overall, poor. Boarding was extremely slow, which caused flight delays.

My flight was canceled, resulting in not being able to make my daughters graduation in time.

Flight kept being delayed on airport board without any announcement. We were delayed almost 2 hours. Finally boarded and we had no pilots so we sat on a hot plane with screaming kids and no pilots for 40 minutes. Finally he came aboard and did paperwork for 10 minutes before we took off. No apologies or any explanations or even excuses from ANY staff in the entire process. Worst experience ever on the ground and the air I have had.

I recently flew with Spirit Airlines and had an incredibly disappointing experience. I brought a book bag, which should have easily fit in the overhead compartment, but there was no space left. Instead of offering any assistance or a reasonable solution, the airline made me pay $70 for my book bag. This fee was extremely unreasonable and added unnecessary stress to my travel. To make matters worse, the flight attendant was extremely rude, further souring the entire experience. I had a terrible time and will not be flying with Spirit Airlines again.

Delays delays and more delays in both LAX and San Jose. And then I said something else flight was supposed to arrive in Portland at 12:04 but didn't land until 2:30 PM which made me late for my appointment.

We never made it, see previous reviews. Spirit Airlines employees lack compassion and empathy. No one showed any concern or care for us as customers. When we missed our connecting flight due to Spirit scheduling issues, no one batted an eye or tried to help. The response was to book us on another flight a full 24 hours later. We arrived to our gate and the plane was still there and boarding had not yet been completed. We easily could have been allowed to board had the two flight crews communicated that there were passengers coming off a delayed flight. I understand delays happen and are unpredictable, what I'm disappointed in is the way my partner and I were treated during that whole process. Spirit should be ashamed to treat their customers this way. There's a reason the reputation with this airline is what it is and they aren't doing anything to prove otherwise.

Three out of four legs of my trip were delayed. The last leg of my trip was delayed due to passengers and crew not being ready to take off. The boarding process started way late with no explanation as to why. The flight attendants did not have the passengers in check for takeoff - folks were walking around, trying to change seats, and causing a general disturbance preventing us from departing and the crew did nothing about it. All of this caused us to miss my connection home due to the first flight landing at the same time the second one was due to take off. The entire Spirit crew (except for one flight attendant) was unapologetic and unpleasant about this. No one apologized, no one showed any inkling of empathy whatsoever. The response was basically, "we booked you on the next available flight". That next flight was a full 24 hours later, we would have been stranded in the airport and no one even cared or acknowledged us as customers. I'm disappointed in the lack of compassion shown by Spirit agents and customer service reps as a whole. It felt like we were a burden due to airline scheduling issues. The one flight attendant (did not catch her name, but from (ORD to FLL) was wonderful and empathetic.

I thought people that were clearly intoxicated were not allowed to board flights. But of course they let them and of course they sat directly behind us. Kicking seats being so loud you couldn’t hear yourself think. Cussing loudly telling a woman “she was going to punch her in the fucken face” for accidentally mixing her seat assignment up. These people should have been asked to get off the plane but no flight attendant cared. I don’t think I’ll be using spirit again. Better judgment needs to be used when letting people fly drunk.

Nothing to like about Spirit Airlines when you get to your layover up to for hours late.

Crew was excellent. Plane was small cramped Airbus A320. Seats were narrow.

Gate agent for Frontier in Sioux Falls was horrible. Some people shouldn't have jobs where they need to work with people. This person tried to control everything and even argued with a Sheriff's Deputy. He seemed to write the law and think he was immune to everything and could do whatever he wanted. What a miserable experience for a lot of people. He even delayed the flight just for on his own actions. The pilots made up the time lost, but why does this person have this job. Apparently nobody cares at Frontier. We do, My wife said she would never fly on Frontier again.

On both our outgoing flight and our return flight, Frontier split up our seats. We were two adults and two small children, one an infant. Both flights were only about half full with full rows of empty seats. Yet, the airline split us up. No, we did not spend the extra $40 per person each way to purchase seat assignments ahead of time. But should we have to do this? If so, then the advertised ticket price was $40 off. What makes this even more egregious is that the plane was not full. So, there was no reason for Frontier to split up our group other than to extract an extra $320. A stewardess even had the nerve to tell me “if you want your family to sit together, I recommend that you purchase seat assignments next time.” On a half empty flight? Ridiculous. We will not be flying Frontier again.

One gate agent in Sioux Falls ruined it for a few people on the flight. It was the usual, that personal item is too large, you are going to have to pay $100 to get it on the flight. One family with a baby were told that they had to have a passport for the baby to get on the flight. Also a Sheriff's Deputy needed to go on the airplane to return a lost cell phone to a minor on the flight. The gate agent would NOT let him go on without a boarding pass. I don't know who this moron was, but the sooner Frontier moves him where he can't interact with people, the better off they will be. Let's just say the deputy did the job that he needed to do and returned the phone to the minor on the plane, even with argument from a gate agent that thought he had way more power than he actually does. Very IRRITATING individual.

Bad experience… crew are extremely strict with personal bags… they overcharge me coz my bag was one inch H

They never updated the boarding pass on their apps to show their delay

Online check-in was not user-friendly. Too many fees, not cost effective.

They wouldn’t let us on the flight even tho we were an hour early. No refund not even our bags that were prepaid

I brought a ticket and car rental through Travelocity. There was no where to add a KTN. So I thought i’d add it by looking up ticket on frontier website. I tried 3 times with the frontier chat bot to add my KTN it never updated my boarding pass. So then I tried showing up early to do it in person at the airport. The first employee update my ktn in the system and gave me a new boarding pass. I was sent back by tsa to join regular line. Then I was told to add my Ktn. It would cost me $25 extra. Given the length of the cue I did pay. Congratulations! BUT I will NEVER fly frontier again. Plus the plane was very old. It had actual ashtrays and old looking tray backs. Worst travel experience ever. Im warning my friends and family not to use frontier ever.

I did not enjoy the trip home on Frontier for several reasons: there is too much cost besides the flight, which was more than I would normally pay, then having to pay for luggage, and carry-on, seat (if you want to reserve when booking) then you must pay over $3 for a can of soda, and $4 for a snack. A cup of water is free.