Cons: "More storage space in business"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "Flat beds on second flight"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Singapore airlines never disappoints"
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "Short flight"
Pros: "Punctual flight with friendly crew."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "Food and good service"
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Cons: "All good"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Amazing service and comfortable lay flat bed"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "My Vegan meal was terrible."
Pros: "The service and fast flight"
Pros: "the crews were very polite and very helpful"
Pros: "the selection was impresive to m"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Customer service and food couldn't be better."
Cons: "The food tasted good and was fresh, however, the presentation was a bit stodgy."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "The crew was lovely"
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "Can’t remember"
Cons: "Food selection specially for vegetarian"
Pros: "The crew, the entertainment, the cleanliness and the overall experience was lovely"
Cons: "Lights could have gone fully off during a red eye international for sleeping."
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Pros: "The entertainment was excellent and so was the food."
Pros: "Crew very friendly, nice airplane, clean"
Cons: "more room in economu"
Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Pros: "Everything. Best service and great seat room."
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "it was very cold"
Pros: "same as above"
Cons: "same as above. Along with attmpeting to get boarding passes in LAX staff could not do in IAD was unpleasant as lady kept asking for boarding passes then said she needs a print of the intineray"
Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."
Pros: "Entertainment options were of great variety and easy to use"
Pros: "Although I'd like to see the seats upgraded to ones adjustable to lie flat seats without getting up and several steps, the crew on the Air New Zealand flights make the difference. What a PLEASANT experience. Great passenger service boarding to landing."
Cons: "Once made, the lie flat seats are extremely comfortable. However, it's a bit of a hassle to get the bed made. Also the seats don't offer as much privacy as seats on other carriers (AA, UA, LH etc). If they changed the seats, the airline can compete with any other, as the crews are superb."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "Boarding best I've ever done"
Cons: "Food was airplane food why can't they do better"
Pros: "We were allowed to check one bag for free...that's awesome. And we were provided with two full meals on the flight, more food than we could eat. And even a complimentary alcoholic drink! Great selection of movies. New Zealand Air is one of the best flying experiences I've had"
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Cons: "Just a bit cramped"
Pros: "The service was very nice. The food was good. The entertainment choices were good as well."
Cons: "The seating was to crowded, you could tell that an extra seat was added in the middle section. What was once three seats was now four. Very disapointing. A deal breaker for long flights."
Pros: "The friendliness of the crew."
Pros: "everythign aboht the trip was great"
Pros: "It was simply fantastic - all of it!"
Pros: "When booking, we were unable to choose our seating hence we were not sitting together. At the airport we asked if there was a way they could put the three of us together. Air New Zealand was able to accommodate our request. It was a 12 hour flight. We were very grateful."
Pros: "Amazing service. Friendly staff. Sat in row 38. Seat was comfortable and foot rest was amazing! I would highly recommend air New Zealand!"
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "The flight crew was great. They keep teverything movies ng and were polite and happy throughout the flight we will definately fly them again!!"
Cons: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Pros: "great flight attendants who really seem like they want to be flying. The economy seats are better than most other airlines. I will always check to see if Air NZ flys to the destination I'm going. They are classy."
Pros: "Crew was very friendly. Boarding and replanting was smooth and efficient."
Cons: "Seats were tiny. Arm rests did not rise. Seats barely tilted back. You had to fight with the touch screen entertainment system to get it to do anything. Also it seemed like we sought out the most turbulent altitude possible."
Pros: "The flight was comfortable. The crew was friendly it was a smooth flight the food was good and I enjoyed the snacks also."
Cons: "There was't anything I didn't like I thought it was all good"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "Great crew, great entertainment"
Cons: "Wasn't a fan of the dinner but no big deal"
Pros: "After finding it in the airport everything went extremely well. Able to find the flights and get to the gates with plenty of time. I did not have access to my email, but did see all the notices and appreciate that. Will travel with email access in the future."
Pros: "Large variety of entertainment options"
Cons: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"
Pros: "Great service. Food was excellent. Crew was friendly. Best transAtlantic flight experience I've had."
Pros: "Business class flat bed is proper flat with amazing bedding. Airline is professional but doesn't take themselves too seriously. There when you need them, no attitude when you request something."
Pros: "The comfort of the seat, the quality of the food and the friendly accommodating service."
Cons: "Absolutely nothing."
Cons: "United is so blegh: staff, seats, service, etc."
Pros: "Service was excellent , food was very good. Comfortable. Flight."
Pros: "Food and entertainment were great. Crew was very nice."
Cons: "Sitting in between the economy sections meant everyone with a crying child should come stand by my seat until their baby stops crying."
Pros: "Had 3 seats to myself as plane wasn’t full."
Cons: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Pros: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Cons: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Cons: "The seats were really cramped"
Pros: "Nice crew, surprisingly fresh food."
Cons: "Very cramped seating."
Pros: "Everything was fantastic!"
Pros: "Crew did their best, but that wasn't great."
Cons: "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
Pros: "Great entertainment, food, and crew."
Pros: "The seat is narrow compare with other airlines."
Pros: "The friendly crew, space for my legs and the food."
Cons: "The entertainment gadget was faulty."
Pros: "The movie selection was broad and current."
Cons: "There were plenty of movies to watch, but having more would be awesome!"
Pros: "Excellent seat comfort & entertainment options. Food was average."
Cons: "No vegetarian meal options"
Pros: "The food choices were lovely, plenty of bathrooms and touch screen entertainment (albeit with an outdated feeling and clunky interface.) The skycam was the best part of the entertainment interface options, giving you an outside view of the plane at all times from a camera at the top of the plane tail. Watching the plane during its descent and landing was very cool."
Cons: "I’ve flown in tight-spaced economy seats before, but the lack of space to even bend over to reach items on the floor was extreme on this plane and unacceptable for a 15+ hour flight. It truly felt like a straightjacket. Serious acrobatics were required to reach items on the floor. The tray table would also fly down on its own, the lever holding it would slide free while I was sleeping. There was no wifi at all, not even for using the qantas apps. My fiancé flew on Virgin the week before and was able to purchase wifi and stay in touch with me for $19 for the duration of the flight. Even my flight earlier this year with Qantas on the Dreamliner lacked usable wifi, but the experience of the Dreamliner plane itself was wonderful. In addition, the usb ports on the end of the armrests weren’t working. I feel it should be part of the safety briefing to point out where the usable power points are, given how vital charged phones are these days for boarding passes, reaching loved ones and entertainment when the wifi isn’t working. I didn’t realize there was a plug for laptops/ block plugs until I asked about the USB ports not working until the last 2 hours of the flight. The location of that was somewhere few would notice or look if not explicitly told. This will be the last time I ever book with Qantas when an a380 model is involved, unless great overhauls and updates are completed. Economy should not lack basic ergonomic comforts and while I’ve spent years touting my love for Qantas, having had wonderful experiences in the past, this one fell far below what I had come to expect from the Qantas name."
Pros: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Cons: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Pros: "Pillows were comfy, seats reclined to a comfy position"
Pros: "Service and attitude"
Cons: "Very long flight"
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Cons: "They only offered pretzels."
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "*Our flight from LA to Melbourne on January 7th was cancelled. Fortunately, Qantas crew members were able to place us on an American Airlines flight to JFK the very same day."
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Cons: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Cons: "It was just TOO COLD! I had the sniffles for four days after arriving. The reclining seat didn't have much lumbar support."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Cons: "Awful baggage claim process. Plane has landed for one hour and still no mention of which belt you can retrieve it. Qantas is horrible in customer service."
Pros: "Excellent crew!"
Cons: "Room was quite cold."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "Food was very good and crew was excellent"
Cons: "As always, the seats felt too cramped"
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "The Pilot"
Cons: "Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane."
Cons: "floor of plane not clean full of crumbs"
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "crew was great"
Cons: "my console didn’t have sound but other than that it was excellent"
Pros: "easy boarding,efficient staff, lots of entertainment options, great pilot - very smooth flight and excellent landing"
Cons: "got stuck in middle seat, def not comfortable; crew not very cheery"
Pros: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Cons: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "Worst food on flight m service"
Cons: "The wheel on my bag was smashed..."
Pros: "Great exportable the staff was very helpful and friendly I will fly again"
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Cons: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Pros: "I liked that they accommodated my dietary restrictions and that they supplied us with food for different parts of the flight."
Cons: "I didn't like that I was delayed in the beginning of the flight"
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Cons: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Pros: "I was able to make a connection without too much hassle"
Cons: "I had a economy plus flight booked and should have been on a Qantas from LA to JFK but due to delays I was put on an AA flight and downgraded to economy. I could have just as easily been upgraded to business - you chose not to do that."
Pros: "Not much"
Cons: "Flight attendants were more interested in socializing with each other than working. More interested in talking about what they were going to do in NY. They were not neatly dressed as compared to others Quantas crew members on other flights, before our meal was served they were eating rolls before serving us. Changing flights was a mess, getting your bags, going though customs, picking up bags and having to go so far in the airport to go check in again was disorganized. Food was not good, fish was fishy, worst meal in three weeks of traveling off and on plans in and out of AU."