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Pros: "Everything"

Pros: "flights very comfortable"

Cons: "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"

Cons: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."

Pros: "The plane is quite comfortable and took off on time."
Cons: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."

Pros: "Service Food"

Pros: "Pretty much everything."
Cons: "The food could be better."

Cons: "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"

Pros: "Seat space"
Cons: "Flight was 1 1/2 hours late and China Southern had shortened the connection time in Guanzough, China to Kuala Lumpur. In spite of me asking the crew to contact China Southern in Guanzough, no assistance was given. 'Service' by China Southern in Guanzough was NON-EXISTENT! We missed our flight to Kual Lumpur --where we had a driver waiting, a hotel for 2 nights, and a tour the next day. We lost ALL of those and did not arrive in Kuala Lumpur until 2PM the next day. Timing was CRITICAL that we be in Kuala Lumpur the night before per the schedule. China Southern served no beer or liquor on their international flight --only cheap wine in the smallest plastic glasses I have ever seen."

Pros: "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."

Pros: "Excellent hospitality.Well managed & excellent customer service."
Cons: "Overall great service.I do not have any cons."

Pros: "Food was mainly excellent, except one time the bread, and a piece of meat in the cold salad, were a little stale. Entertainment was mainly excellent, except the game choices were limited and the movies were edited."
Cons: "1. Uncomfortable boarding at JFK: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for the sub-freezing conditions. 2. Horrible flight delay: JFK to CAN: Cancellation of flight CZ600, 12/31/17, followed by TEN-hour delay leaving JFK, was beyond traumatic. Airplane had to be fixed, but it should not have taken that long to find a solution. Passenger care was horrible: Initially we sat on the tarmac for 4 hours, then transferred to a waiting station with almost no heat and no access to rest rooms or food."

Pros: "Flight left on time, seats with plenty of room, friendly on flight staff"
Cons: "In-seat entertainment screen kept freezing up and had to be restarted several times"

Pros: "Pretty spacious, seats were comfortable enough, good entertainment"
Cons: "Couldn't check in online and consequently select a sea - it was very stressful"

Pros: "Crew super helpful"
Cons: "Our in-seat entertainment unit keeps having problem. In the end I still managed to watch the movies but it's not too pleasant having to press the button to start/pause again and again."

Cons: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."

Pros: "No comment"
Cons: "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"

Pros: "The service, food, and comfort are amazing. Their entertainment selection (movies) were larger than most other international flights I've been on. I was really impressed."

Pros: "I like the comfort seat from New York to Guangzhou on Being 777 even though it was a long flight of almost 15 hours."
Cons: "The white wine served on the CZ600 flight between New York and Guangzhou was not chilled. The flight crews should be trained that white wine needs to be served chilled. The Delta Club at JFK closed before midnight. However the outbound flight from JFK did not leave until 1:40 am. There should be notice where the business class customers should go to get lounge services."

Cons: "Could not reserve a seat ahead of time and the website was impossible. But once on the flight, all was good. But I agree with others that the seats are very hard. This was business class and a 15 hour flight."

Cons: "I missed my flight due to certain inevitable reason and kayak or China southern both didn't wanna help me in such case."

Pros: "Penty if room.plenty of staff on board"

Pros: "Fast. Efficient. Lots of yummy snacks on board"
Cons: "Not allowed to use cell phone or open shades"

Pros: "It was clean. Also the media selection"
Cons: "More food needed"

Pros: "Cabin service was polite and friendly (one attendant especially helpful)."
Cons: "Food (New York origin?) was not interesting. Do not care for plastic fork and spoon."

Pros: "I had never flown China Southern and the 777 flight from JFK to CAN was very nice. Business class seats were some of the most comfortable I have been in."
Cons: "No complaints about anything."

Pros: "The services was excellent. Everyone was polite. Overall was very good experience."

Pros: "We got moved up to Business Class on the 15 hour flight from JFK to Guangzhou. That was awesome. China Southern put us up in a very nice hotel because we had a 10 hour layover in Guangzhou, food included. Aircraft was new. Very impressed."
Cons: "Had to declare onto the tarmac and get a shuttle to the airport when landings in Guangzhou. Not enjoyable. Could be very stressful with a short connection time."

Pros: "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
Cons: "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."

Cons: "bad China eastern company on return trip from Shanghai"

Pros: "Seating was good and comfortable"
Cons: "They should at least have English speaking flight attendants even one or 2 .. no liquor service on a 16 hour flight"

Pros: "The entertainment"
Cons: "The food was lame"

Pros: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Cons: "N/A"

Pros: "The ground staff were also very helpful."

Pros: "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
Cons: "Nothing!"

Cons: "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."

Pros: "The crew was GREAT! Helpful and nice!"
Cons: "If there was a way to request seats I couldn't find it... I was stuck by a window and unable to get up as much as I would like."

Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"

Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."

Pros: "Was prepared for the worst and was actually a good airline."

Cons: "English announcement can be improved"

Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."

Pros: "Great movies!"

Pros: "My upgraded seat although had to pay for it, otherwise I was going to sit in the middle row in a section with about 50 small children."
Cons: "I had an 8 hour layover at JFK and the China southern counter didn't open until three hours before the flight took off. So I had to sit outside of the terminal waiting for them to open. Couldn't even get to s lounge as I had no boarding pass. (I tried several times to call earlier in the week and the phone system at China southern is terrible - was on hold for a long time every time then the operators were not helpful at all). I waited in the check in line for an hour and a half. Several times I witnessed people going in the business class line and they clearly were not in business class but they allowed them to just jump the line anyway. (I realized this once I was finally able to ask for an upgrade - not until I got to the gate counter because the guy who checked me in didn't understand my request, poor English - and once on the plane there were very few people in business class and I know those people who had jumped the line were not among them ). Very disappointed with the whole process."

Pros: "Responsive. Clean well designed cabin"
Cons: "The entertainment menu. This matters for s long hayl"

Pros: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"

Cons: "."

Pros: "Nice flight attendants, attentive to passengers' needs. Good entertainment system. Free limited wifi. Good cabin atmosphere."
Cons: "Free snack package was too small. Either you give or you don't."

Cons: "座位服务非常差，座位不能调整，非常辛苦！"