The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I could clearly see the difference of Air France from Atlanta to Paris and then from Paris to Bengaluru. To Bangalore the WiFi was not free and even the flight seemed an old one, I am just curious why.
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
My first check in at my origin checked my visa for my international flight but it needed to be checked again. While this is understandable, I had to wait in line for 2 hours to get this second check. More agents are needed to process travel issues in Heathrow. There were times during the 2 hour wait that there was only one person servicing the long line (I don't know where the others went). There were many agents milling about but not working the desk so it seemed as if there were plenty of people at work that day. I attempted to use the automated kiosk but because I had a new visa (not one in my passport). Again, most of this was understandable travel delays but the queue processing time was just horrible.
The plane was so old, it needs to be retired! The windows were rattling we paid for premier economy and there was no footrest. Video console was so old, barely had any games for kids. Video console is very slow to react. The gaming console was broken. The foldable food table was sticky and the air hostess had a rough time opening it and closing it for us!!
A little bit late but it went smoothly overall. Delicious food on Indigo!
Overall, the food and entertainment were great. The staff were amazing, polite and professional. They did not have WiFi on board on this leg but that was okay. There was a delay in boarding from London and landing at Mumbai airport but the pilot communicate DC the reason for the delayed landing. They even sent us an apology afterwards for the delayed landing.
Nice experience. Baggage arrival in Mumbai wasn't that quick and needs improvement.
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
Luggage handling an response received on lost Luggage, was pathetic
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
It was a good experience. Flight was good, service was good, staff was good. But no charging ports in the first flight and in second flight there was a charging port but it was not working, so couldn’t use it. Need to improve in that field. Now a days it is very important. My TV was not working and then I couldn ’t use my phone because of no charging.
For the amount of money charged, it was ludicrous (actually quite insulting) that they used such an old plane for a prime long haul route. Food was terrible. Entertainment was a joke. Time travelled back to the 90s with a 7 once screen and 3 ridiculous options for a hindi movie. The staff was the only saving grace. They were extremely helpful. I will give this route one more shot with BA - if it stays this way, I reckon we'll fly with some other airline. Lots of others saying the same thing as we were all chatting after getting off the flight.
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.
Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.
Never can get flight and nof light for three days .finally travel by bus. Very bad experience.
Food not of any international or even Indian standard. We have many cuisine available but only paneer & sundry items. Improve & provide some good indian items. Entertainment website or channel out of order.
Lay out shows 1st row and second row given after taking payment. It's a fraud
The seats were extremely uncomfortable. Air India seats used to be very comfortable . with sufficient legroom. In this aircraft there was no legroom. It is a shame that for your profit margins you are trying to pack people like cattle on these long haul flights. The food was terrible. The bread was hard like a rock. Mr CEO of Air India, why don’t you take a flight in economy from India to USA and experience the hardships first hand. It is utter disgrace
Food was unfit even for prisoners. larger front seats are terribly uncomfortable, which is ironic. Thorough need to upgrade aircraft on such a long route.
Service was good, crew response was prompt. The baked fish and Malay fish as well as the sauces with them were bland.
Food was ok. Crew were good. Tv and outlets weren't working at all so nothing to watch and no way to charge devices on a 17 1/2 hr flight. That was not great. Bathrooms were dirty and smelled terrible. Also my multi tool was stolen out of my checked suitcase.
