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Pros: "The crew is very nice and try to make the flight experience easier."
Cons: "They lost my luggage, and this is not the first time either"

Pros: "Friendly. Lots of food and accessories."

Cons: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"

Pros: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."

Pros: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Pros: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Cons: "I liked everything."

Pros: "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
Cons: "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."

Pros: "The food was so bad"
Cons: "The service horrible"

Pros: "Quick check in. Nice staff."

Pros: "Great Airlines"

Cons: "poor to non existence service in economy class. all crew up front with zero crew In back."

Cons: "They was late for boarding The food is bad It's was my bad experience this travel"

Cons: "Try to improve the departing time, this flight from Mazar usually departs late."

Pros: "Friendly airlines and service was excellent."
Cons: "No anything"

Pros: "Short"

Cons: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Cons: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"

Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Pros: "Service was amazing! Highly recommend."

Cons: "كل شيء"

Cons: "Staff is mean, impolite, and inefficient."

Pros: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"

Pros: "food was good."
Cons: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."

Cons: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."

Cons: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."

Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."

Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."

Pros: "The crew was very polite and professional"
Cons: "Food wasn't very good and it took them to long to take back the dirty plates."

Pros: "Friendly people , correct timing , good prices"
Cons: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."

Pros: "The service was good and all attendants were polite"
Cons: "They took so long to take away trash after food/drinks"

Pros: "I really enjoyed how comfortable they made everyone feel - no matter if the patron was flying first class or economy."
Cons: "Long flights are usually daunting but I feel that Turkish Airlines made enjoyable. There wasn't anything I didn't like."

Pros: "Excellent"
Cons: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."

Pros: "Loved the food and crew--top notch."
Cons: "All was good."

Pros: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Cons: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."

Pros: "The transfer flight was also very nice."
Cons: "The only thing that was a bit annoying was the delay - it was delayed for almost 1 hour."

Pros: "Nice food, movies to watch, direct flight on time, what else to ask for"

Pros: "The food was very good and the service excellent."

Pros: "The service was excellent from A to Z"

Pros: "Nothing"
Cons: "This was not a business class seating arrangement"

Cons: "Boarding need to more organized."

Pros: "Good food, very helpful crew, lots of entertainment, chargers, etc. Overall very good experience for the price, and I will definitely fly with them again in the future."
Cons: "Rows of seats on A330 were very close together. It was barely OK for me, at 5'4" but would be very rough for anybody much taller."

Pros: "Food and drinks and staff"
Cons: "Walking in the cold in Istanbul, not much leg room"

Pros: "The flight from Amsterdam to Istanbul was amazing and one of the best one I have ever had. Although I was too late to ask for vegan food, for this particular flight our of 4 flights (2 from Amsterdam to Tel-Aviv and 2 back), I had a vegan option, which was excellent."
Cons: "The ear phones. They are poorly designed. and although they are given for free, I think it would be better to order the next stock from a different provider."

Pros: "food, movie options, bathrooms were big, had lotion, and Turkish cologne."
Cons: "Tv wasn't user friendly, hard to navigate, they didn't offer enough water on between meals, eggs were very disgusting.."

Cons: "The only downside was that at the Ataturk airport one has to check constantly check the number of the gate because they change it sometimes."

Pros: "The flight was comfortable"
Cons: "Food is not well done at all and the srvice is unacceptable"

Pros: "Boarding and service were excellent."
Cons: "They ran out of the pasta dish after just a few rows were served."

Pros: "Great pre-flight experience at the IST Business Class lounge; carried over to the flight."

Pros: "Food was excellent"
Cons: "Need a little bit more room for searing"

Pros: "The airplane"
Cons: "Poor food"

Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."

Cons: "Lost luggage and made me lose my flight"

Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"

Pros: "Good service"
Cons: "Small airplane for the route and terrible terminal"

Pros: "Arrived safely Last minute upgrade to first class because people decided not to go due to long delay"
Cons: "4+ hour delay Mechanical issue Sent a different plane but not quick on the turnaround and no staff upon arrival to operate jetbridge"

Pros: "Very pleasant hostesses , very smooth take off and Landing In flight entertainment was impressive. Overall satisfaction ."
Cons: "Could do with alike more leg room ."

Pros: "Mostly everything."
Cons: "The leg room. I don't think I should be forced to pay more money because I'm 6'0" and have longer legs."

Cons: "First leg on 717 to small seats"

Pros: "The crew was excellent. Kellye was a blast and obviously cares about your customers and making sure people are as comfortable as possible."
Cons: "The seats are much too small and close together. Anyone bigger than a midget feels excruciating pain every minute of the flight."

Cons: "The crew wasn’t super friendly but they were nice."

Pros: "Seating is better than most other airlines. In seat entertainment option, bring headphones. Accommodating crew. Beverage and snacks provided at no cost."

Pros: "Seats, service, and peaceful."

Pros: "Social distance and crew was very nice."

Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."

Pros: "The plane needed more leg room."

Cons: "It was great fir a short flight. And they got me there early."

Cons: "My screen wasn’t working. It would have been great if it was."

Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"

Pros: "Service"
Cons: "More seat space"

Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."

Cons: "We were already very delayed, the flight crew was not nice"

Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."

Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."

Pros: "Nice plane and super nice crew."

Pros: "The flight crew were really polite and helpful."

Pros: "Very good crew"

Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."

Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"

Pros: "More room and comfort than American Airlines."

Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."

Pros: "I was surprised by the amount of snacks and drinks on such a short flight."

Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"

Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."

Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."

Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."

Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"

Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."

Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."

Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"

Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."

Cons: "Pretzel mix was lacking in quantity and taste."

Cons: "SofinwS turned off for most of trip"

Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"

Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."

Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."

Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."

Pros: "The almonds and Fresca"

Pros: "All went smoothly ."

Pros: "However the connecting time for MUC to HEL was bit more."

Pros: "Great movie selection"
Cons: "Food was terrible"

Pros: "i liked the borading line already lined up in the different groups"

Pros: "Terrific food in economy and comfortable seat"

Pros: "The direct connection to Milan The extreme fast flight with jet stream That the luggage arrived as well"

Pros: "Treated with respect and care. Excellent service from crew. Lufthansa always has a nice staff."

Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."

Pros: "Not much"
Cons: "Cabin crew, old, tired, not helpful, poorly dressed. Typical United This was a Lufthansa booked trip and we never saw a Lufthansa airplane!! Not even same flight number. Back to Delta."

Cons: "Worst TSA experience ever. TSA was rude and hostile. Airport swelteringly hot. Inadequate food and beverage. Extreme price gouging at airport. United Expess showed little concern about our time and getting the flight off on-time. Had to wait for crew to arrive. After they arrived, then had to wait to board while each of them left the aircraft to get food for themselves."

Pros: "It was all OK"
Cons: "My very tall husband was uncomfortable for 8 hrs We had called Lufthansa specially to get more leg room and we're assured it by CS rep and we paid for it. Imagine out dismay when he was squished on. We could do nothing but will not fly Lufthansa again when this tip concludes. Bet we don't get our money back either"

Cons: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."

Pros: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Cons: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Cons: "The food"

Pros: "They were smiling and very welcoming"

Pros: "Super confortable"
Cons: "Ok"

Pros: "More space for the kids!!"

Cons: "All good"

Pros: "Crew was helpful, food was good"
Cons: "Seating could have been better"

Pros: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"

Pros: "All except bfast"
Cons: "Bfast"

Pros: "Legroom and recline of seats of the A350"
Cons: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"

Pros: "Very nice crew"
Cons: "Legroom"

Pros: "Plane was clean and a little more roomy than most long distance flights."
Cons: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."

Pros: "The crew were helpful"
Cons: "I had to pay luggage fees"

Pros: "Our cabin service was superb Our seats were wonderful"
Cons: "Nothing it was perfect"

Pros: "Service, food, efficiency of staff and departure and arrival"
Cons: "All was better than expected."

Cons: "professionalist from the whole crew"

Pros: "Telling you you're stupid"
Cons: "getting too many emails about a flight that I've never took"

Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Pros: "Clean plane. Friendly staff"
Cons: "Worst selection of movies."

Pros: "Always professional in every detail Great food Great customer service"
Cons: "The variety of drinks"

Pros: "Timeliness of departure time Ease of navigating airport to find departure gate"
Cons: "Nothing comes to mind Good flight over all"

Cons: "no screen for movies getting all aboard without dividing into sitting numbers."

Pros: "Sweet crew with a lot of patience."
Cons: "The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch."

Pros: "In time on arrival with a good chance to catch the next flight"
Cons: "Did not get the food of my choice. The system was blocked for early check in."

Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."

Pros: "I was rebooked on another flight earlier."
Cons: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."

Pros: "No surprises Plenty of leg space for economy Good food"
Cons: "Nothing"

Pros: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Cons: "I liked everything."

Pros: "The snacks were nice."
Cons: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."

Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"

Pros: "A380 flies smoothie."
Cons: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."

Pros: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."

Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."

Pros: "Super staff!"

Pros: "On time rout"

Cons: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."

Pros: "Nothing"
Cons: "Cancellation"

Pros: "Service was good"
Cons: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."

Pros: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Cons: "They lost Both of my laguages."

Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."

Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."

Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"

Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Pros: "The food was surprising good, especially the Japanese meal. The flight attendants were pleasant. Long flight but at least the entertainment choices for movies were good. I'm happy the provided snacks in the galley and walked around cabins offering water and drinks often."
Cons: "The plane was a bit dated without electrical outlets and a dated entertainment system. The earphones seemed cheap"

Pros: "the hostess was nice"
Cons: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Cons: "Our first flight got delayed, so we had to miss our flight from Berlin to Amsterdam."

Pros: "I liked the food and duration of flight because it was pretty fast"
Cons: "I didnt like that flight was with delay and arline still didnt compensate anything to me or even didnt give me any benefits for future if I use their airline."

Pros: "Crew were professional"
Cons: "aprreciste the snack, but a bit blah!"

Pros: "Food is always good."
Cons: "Ran out of one of the options of the meal"

Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Pros: "So rude crew"

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"

Cons: "Time"

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Cons: "KLM crew exceed our expectations"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Cons: "Too hot inside the aircraft"

Cons: "Late departure. Rush to connect."

Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "Quick flight"

Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Pros: "Friendly staff"
Cons: "Leg room"

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"

Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Cons: "You are almost always late!"

Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Pros: "Friendly staff, good service and on time departure/arrival."

Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Cons: "Food"

Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Cons: "I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg"

Pros: "It went well . No problems."

Pros: "The staff/crew were lovely!"
Cons: "Older plane, so no captioned movies."

Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."

Pros: "Notting"
Cons: "Everything"

Cons: "Nothing special and generally disappointing."

Pros: "Great crew, good food, quiet flight, comfortable aircraft"

Pros: "."
Cons: "."

Cons: "Boarding was a bit chaotic."

Cons: "Landed in London late missed the connection flight. BA only had 1 flt a day going to Santorini....Next days flt completely booked...Had to fly from Lon to Madrid to Athens then to Santorini.....Took 38 hrs traveling time to get to our destination...Not a happy camper!!!!!"

Pros: "Nothing"
Cons: "Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........"

Cons: "Very disappointed by the comfort of economy premium. Very!"

Cons: "Jfk terminal 7 is the WORST!"

Pros: "Easy check in"
Cons: "No wifi. TVs were small and old"

Pros: "It was on time and transfer was easy"

Pros: "The crew were friendly and efficient"
Cons: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"

Pros: "A lot of space for legs"

Pros: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."

Pros: "Good economy flight from Heathrow to Madrid. Would recommend!"

Pros: "I liked everything about the service."

Pros: "Early arrival!"

Pros: "Movies free Staf Comfortable"
Cons: "Lint time on plain before take off"

Cons: "Jfk massive queue at checkin/drop off"

Pros: "There was nothing I liked!"
Cons: "I couldn't do online check in and was at the airport 2 hours before the flight but they said they cannot give me a seat number and waited there for 25 min to get a seat number. The seats were really uncomfortable (compared to airlines as Turkish airlines and American Airways).The flight attendants were not there to make your flight better, one of them was sulking and was afraid to smile to you but when he was with other crew was able to laugh! Also food was really bad!"

Cons: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation."

Pros: "Very bad situation please call me or send me your email"

Pros: "Staff did their best to be helpful and cheerfull to make up for a 3 hour delay on our flight"
Cons: "3 hour delay"

Pros: "Everything"
Cons: "Everything"

Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Pros: "This flight did not have much enjoyment due to the extreme delay overseas."
Cons: "There was an ill passenger onboard as we were flying mid Atlantic - instead of flying the aircraft onward we turned around to St.Johns (understandable) however once we arrived we roughly sat on the plane for three hours after the passenger walked off the aircraft conscious. There was paperwork delaying the craft to fly, the re-fueling took over an 1 hour due to not knowing how much fuel to put into this larger plane. There were also difficulties on the plane other then a passenger being ill, the craft had some engine issues after landing in St.Johns - the pilot tried to keep crowd control by lying to the passengers. As we finally got up into the air, knowing that we missed our connecting flight to Budapest from london already- it was stressful. Then as we approached Europe we were told we have to land in Dublin due to the crew working too many hours... Which the pilot had to of known as we departed from St. John's yet he told us we were on our way to London. We waited in the airport in Dublin Ireland for at least 3-4 hours we were told another crew would bring us to London at 3pm yet we didn't even board until 5-6pm. We finally got to London 12 hours after we were suppose to arrive. And to our final destination 14 hours after we were suppose to arrive. I expect a complete refund from this flight from JFK- Budapest. It was the worst experience ever."

Pros: "Everything"

Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."

Cons: "Seating was not comfortable."

Pros: "Nice food, polite, warm and competent staff, blankets and pillows at every seat. Kids enjoyed all the shows. You knew you were not flying an airline that cut corners."
Cons: "Plane crew had to reassign seats since plane used had a different configuration than one listed at check-in. That took a long time, but crew was experienced and calm and handled it."

Pros: "Premium economy seats - even the old ones that were on this flight - are still a better experience than economy but I didn't find the difference in price worth what was delivered."
Cons: "Service was scattered compared to the LHR > JFK leg. No "welcome aboard" drinks, staff seemed very distracted, frantic and a bit disorganised. Food was very disappointing and I'm pretty sure it gave me a sick stomach for 24 hours after."

Pros: "The special meal was horrible"

Pros: "Nothing."
Cons: "As was another flight operated by American Airlines and the second flight connecting us. We were not on it. Still stuck in Orlando trying to get home when this took off. They closed the gate on us early in Orlando leaving us stuck with no way home. . This airline is shockingly bad. It will be avoided at all costs. Not really surprised as the flights with them to get there were very bad also. Go with a different airline. Always."

Pros: "The crew was very nice and accomodating given the delays and the change of planes"
Cons: "The plane was delayed an hour and a half. They had to change the gate twice. The worst part was the plane. The original plane had a problem and they replaced it with a tiny everyday commercial jet for a 7 hour flight. It was extremely uncomfortable and I felt like I got a bit robbed because of how expensive the flight was."

Cons: "It was a mess checking in"

Pros: "Nothing"

Pros: "N/A"
Cons: "Flight was delayed multiple times for over two hours. It was not pleasant."

Pros: "Everything"

Pros: "Good communication from pilot about mechanical problem."
Cons: "JFK is a horror to transfer from One World international carriers to American. Bad luggage service, sullen staff, confusing transfer of terminals. One bright spot was provision of boarding passes at luggage carousel. Bsggage deliver on arrival in DC was long and confused."

Pros: "Everything went without a hitch!"

Pros: "Attentive crew!"
Cons: "The food selection is just horrid."

Pros: "Really nice flight, very friendly crew, clean and comfortable seats. Well done."
Cons: "Heavily perfumed gentleman seating next to me. Gave me such a headache."

Pros: "Crew and boardin was very good"
Cons: "Food was terrible... The bread was so hard you could break your teeth, entertainment screen was from the 90s and aircon reminded me of the old days when they wouldn't function properly and simply blast freezing air!"

Cons: "I am tall and find all economy seats difficult not just BA, food was OK , not good or bad"

Cons: "No entertainment to speak of on a ten hour flight. Just 2 really bad movies!!!!!!!"

Pros: "Great films and no turbulence!"
Cons: "Too little space for stretching out and salty food."