The Alaska employees in Milwaukee and MKE to SEA were top notch, very nice and polite. Seattle and SEA to MKE, not so much. I spent a lot to upgrade to 1st, and other than a little more seat width, it was a waste of money. Both legs of the flight, the seat bottom cushion sloped forward and I kept sliding out of my seat with every little bump, so I got no rest at all. MKE to SEA, the food was awful. If I had known that I was going to get a bowl of sawdust and dried rotten fruit for a meal. I would have stayed coach and saved a bundle of money. The cabin crew was excellent however. Alaska needs to enforce the rule that the seats at the gate stay open for passengers. I can't blame Alaska for the rude treatment of TSA swine, but they can make sure a hundred people get seats to wait an hour for their flights because a hundred jerks need to take every available seat for their bags and water bottles. The food from SEA to MKE was much better, but the cabin crew was not very pleasant. To top it all off, I found out that the woman seated next to me paid a lot less for the upgrade than I did. After arriving at MKE, everyone waited at least forty five minutes for our bags to arrive in a completely empty airport. So much for the promise of twenty minutes to get bags. In summary, the upgrade to first class wasn't worth the high price on Alaska. When I pay that much, I expect better service and treatment.
The Alaska employees in Milwaukee and MKE to SEA were top notch, very nice and polite. Seattle and SEA to MKE, not so much. I spent a lot to upgrade to 1st, and other than a little more seat width, it was a waste of money. Both legs of the flight, the seat bottom cushion sloped forward and I kept sliding out of my seat with every little bump, so I got no rest at all. MKE to SEA, the food was awful. If I had known that I was going to get a bowl of sawdust and dried rotten fruit for a meal. I would have stayed coach and saved a bundle of money. The cabin crew was excellent however. Alaska needs to enforce the rule that the seats at the gate stay open for passengers. I can't blame Alaska for the rude treatment of TSA swine, but they can make sure a hundred people get seats to wait an hour for their flights because a hundred jerks need to take every available seat for their bags and water bottles. The food from SEA to MKE was much better, but the cabin crew was not very pleasant. To top it all off, I found out that the woman seated next to me paid a lot less for the upgrade than I did. After arriving at MKE, everyone waited at least forty five minutes for our bags to arrive in a completely empty airport. So much for the promise of twenty minutes to get bags. In summary, the upgrade to first class wasn't worth the high price on Alaska. When I pay that much, I expect better service and treatment.
Very good and looking forward to flying with Alaska in the future.
Good and easy. Seats are a bit crammed and plane was small.
Our flight was overbooked so we took the offer and flew home the next day on first class seating. It is a 90 minute flight, it was comfy and quickly executed in all respects. Deplaning was quick and luggage delivered quickly.
I didn’t know that there wouldn’t be a screen to watch movies so I didn’t bring earphones to use with my phone. Other than that all good
Our landing was rough. Asked other passengers, and we all agreed. The actual touchdown was very abrupt. Breaking was aggressive, as the nose of the plane went left and right.
We landed at 7:35 pm did get out of the plane till 8:45 pm pilot informed that their was a plane broken down on the gate that the plane was to go in that it would take 5 to 10 minutes, after 40 minutes the air we were breathing started to be bad and people started to complain so they turned the air full blast and the pilot as I was walking out of the plain was laughing like nothing had happened (very un professional) ( I would never fly Alaska again…..)
I’m a small lady , I was in the middle seat and could barely move . My muscles were cramping most of the flight . Very uncomfortable!!
We brought our own food on board. Did not use entertainment. Airport agents knew my husband arrived in a wheelchair and they moved us forward in the cabin from assigned seats. Such a gift! We requested wheelchair assistance when we reserved the flights, but the request disappeared from all 4 legs of round trip. However, very easy to add at the airport.
We had no food or enjoyed entertainment. Flight was only about 1 hour. Lovely experience.
Nothing they cancelled my connection and couldn't get me on a flight for 3 more days
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
First flight of the day… MINIMUM FUEL! 15 minute landing delay at HOU due to fog turned into a 2+ hour delay! Rather than circle, they had to divert to another city to refuel! Sat on tarmac at Austin to refuel. We ALL missed our connections! The crew, including pilots, were clueless. Crew was really a mess. At HOU, Untied employees were exceedingly rude to all. It was pitiful.
No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.
The flight from DFW to chs was delayed with multiple gate changes.
From check-in staff to in-flight staff, everyone was wonderfully kind
What an idiot at the boarding gate. Even flying First she was mean and unpleasant.
For the money that I paid it was a good deal. I sat in the back of the plane and didn't pick a seat and my wife I sat together. Mission accomplished.
The flight was delayed several times without explanation. The seats were terribly uncomfortable and wifi isn’t included. All these make for a less than ideal flight.
They cancelled two flight and got us onto another airline, which was also delayed.
Nothing, terrible travel experience due to weather and maintenance delays and was left stranded in Austin.
28 hour delay at Fort Worth/Dallas airport, part due to weather which was unavoidable, but various other reasons - no pilot, no fa, mechanical problem, plane too small, too big, crew out of flying time, seat configuration problems.... endless and hourly updates with a different excuse. Finally told us about 3.00 am, that the flight was delayed to hours later.
Delayed so that missed connecting flight. Connecting flight was also delayed on the tarmac but they closed the gate before the rescheduled time.