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Cons: It was quite hot on the plane.

Pros: Amazing crew, from the flight attendants right up to the Pilot (one of the classiest people I ever encountered during my travels).
Cons: Hopefully the mask mandate will go away soon. I know it's the Feds not the airline, but.........

Pros: The crew was very nice and professional. The flight arrived early and that was great.
Cons: It was a bit overcrowded and the internet was a bit spotty

Pros: Great value
Cons: The seats weren't very comfortable, but I could make due.

Pros: World class

Cons: The video on safety did not work

Cons: On time departure

Cons: Flight was delayed 45 min

Pros: Crew was very good. Seats were uncomfortable. Too close together and hard.

Pros: Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding.
Cons: Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”

Pros: I did not get my luggage in Munich

Cons: I know that flying isn’t what it once was when it comes to comfort and amenities, but good, polite, service seems to be vanishing as well.

Pros: Everything
Cons: Give snacks

Cons: 4 hour delay

Pros: Nothing
Cons: When I tried too cancel the flight. No body answered or responded too my emails. So I had too loose the 500 I spent on the flight even though I paid for the protection! I wasn’t even on the flight!

Pros: The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers.
Cons: The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't.

Pros: Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient
Cons: As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle.

Cons: I booked my flight months in advance and paid for the leg room in the emergency row. I get a smaller plane and cramp seating. Wasn't sure why this happened and why I wasn't compensated for what I was charged for. Wondering if I need to change my regular air carrier now. I don't like small planes!

Pros: The crew was very friendly
Cons: There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work.

Pros: Nice and early, fewer people so overall better experience

Pros: That it was over
Cons: Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe.

Pros: N/A
Cons: Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!

Pros: Free movies
Cons: Sat on plane for two hours after we boarded waiting to take off

Cons: There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!

Cons: Flight was delayed as usual and the gate agent says that I Lee we board in few min, the crew has to get off the plane and we can't fly anymore for the night !!!

Pros: I get a refund
Cons: Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there

Pros: That 787 experience...

Cons: I haven't actually been able to arrive to Tegucigalpa since we were stuck in the plane for a long time, lost our next flight connection and worst of all, the airline left us hanging at the airport in Houston without our luggage, didn't take any responsibility at all so we had no other choice other than to look and pay for a hotel ourselves until tomorrow hoping this nightmare ends soon.

Pros: Nothing
Cons: The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators.

Pros: Easy check in. Flight crew was very accommodating.

Cons: I wish my departure wasn't delayed by about 2 hours, but that's not the airline's fault.

Cons: Wifi didn't work. Entertainment options limited.

Pros: I liked that my flights were on time! We even arrived earlier.
Cons: The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again.

Pros: Arrived early which was great. Thank you

Pros: They were very accommodating, absolutely nothing to complain about.

Pros: quick and landed on time
Cons: should serve a small breakfast item

Pros: Great flight. Flight attendants were great

Pros: Roomy and new seats Courteous and on time service.

Pros: No good
Cons: 50

Pros: Great

Pros: Ac didn't work then was minimal. Wifi charged me but wouldn't work. Glad it was short

Pros: The snacks
Cons: It was a really noisy flight because a little boy was crying in the back

Pros: The staff was pleasant
Cons: We were delayed several times and deboarding came with a delay. Missed work and missed school.

Pros: Convenience. And smooth travel

Pros: This was the first time I flew United, wow, I was so pleasantly surprised. I am very tall and need leg room. The way United had their seats designed have plenty of leg room for me, even in economy class. I will look for United flights from now on.
Cons: Nothing

Pros: Plane was clean overall.
Cons: Flight was delayed over 5 hours. They saw it coming as delayed all day with equipment problems that morning and then Houston weather. Why didn't they substitute the aircraft? When we finally got to Chicago at midnight another group was still waiting to board. It's just amazing the crew didn't hour out.

Cons: My son ( a minor) was held over in Denver airport for over 12 hours because of delays and cancellations. Not once did your United crew or service workers offer him a meal voucher. This is absolutely wrong. This was my son's first flight alone and he also could not find any venders open to buy food. I will NEVER fly United again and will tell all friends and relatives about your inconsideration to minor passengers who are too shy to ask for help.!

Cons: Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers.

Pros: Very professional crews
Cons: Missing entertainment only which is not a big deal.

Cons: No communication to those of us with tight connections. No communication to the flights we were connecting to so that maybe they could hold the door open maybe 5-10 minutes longer.