Daily cleaning, installation of cabin HEPA filters on flights to Zambia
|February||Best time to beat the crowds with an average 5% drop in price.|
|June||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$1,324||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Zambia has reopened its airports; however, availability of international flights remains limited.
All tourist visas to Zambia have been canceled.
Non-residents entering Zambia must show a negative COVID-19 test result from within the past 7 days. Travelers may also have their temperature checked or be tested for COVID-19 by nasal swab on arrival.
Returning resident may required to present a negative COVID-19 test result from within the past 14 days.
After entering the country all residents must spend 14 days in self-quarantine at their residence or preferred place of stay. The quarantine does not apply to non-resident visitors. If asked, travelers must inform Ministry of Health officials of where they will be staying, and give them their contact details. Travelers must complete the 14-day self-quarantine period, even if their COVID-19 test result is negative.
Anyone entering Zambia with symptoms of COVID-19 will be taken to government facilities for treatment and quarantine.
There are currently 8,738 active cases of COVID-19 diagnosed in ZM and 639 deaths as of Jan 25 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight from the United States to Zambia takes 33h 42m, covering a distance of 8234 miles. The most popular route is Washington - Lusaka with an average flight time of 20h 55m.
The cheapest ticket to Zambia from the United States found in the last 72 hours was $536 one-way, and $742 round-trip. The most popular route is Washington Dulles Intl to Lusaka and the cheapest round-trip airline ticket found on this route in the last 72 hours was $989.
Based on KAYAK flight searches, the most popular destination is Lusaka (70% of total searches to Zambia). The next most popular destinations are Livingstone (15%) and Ndola (13%). Searches for flights to Mfuwe (2%) are also popular.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"
Pros: "Kind and very helpful."
Cons: "A little more room for people with weak legs."
Cons: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pros: "The crew was Amazing and The seats where comfortable."
Cons: "Flying for the first time I think everything was excellent."
Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Cons: "I like it"
Pros: "Everything was perfect"
Pros: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Cons: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Pros: "Great service from flight attendants. Fast professional and courteous. The flight wasn’t full so there was plenty of room to move around."
Cons: "Baggage retrieval process is slower than normal. The airplane food was well, airplane food bland low quality."
Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."
Cons: "Missed connection in Dubai due to late departure from DC."
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."
Pros: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."
Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Pros: "Service courtesy helpfully"
Cons: "I could not get pure vegetarian food as i am a strict vegetarian"
Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."
Pros: "Food was good"
Cons: "Less attention to my two kids"
Cons: "Thanks for Service"
Pros: "The outstanding service of the flight attendants."
Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."
Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
Cons: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
Pros: "It was fast and comfortable"
Pros: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
Cons: "Same as above."
Pros: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."
Cons: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Pros: "Nothing much to complain about"
Cons: "Shuttters always closed"
Pros: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
Cons: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
Pros: "The 380 is a great plane, the quiet and comfort."
Pros: "The hygiene kits that they offer! They are awesome and very much appreciated."
Cons: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Pros: "I have high expectations for Emirates, and for the most part they delivered."
Cons: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Pros: "Lots of food. Ok about giving out water between meal service"
Cons: "Aisles were very tight so hard to pass people when leaving/queuing for toilets."
Pros: "Very comfortable pod."
Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"
Cons: "Filthy bathrooms. Food service slow and erratic. Too hot."
Pros: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Pros: "Liked the Customer Service, Flight, neatness, entertainment and food"
Pros: "Just a great experience for a very long flight. The kind of pampering you don't see on any other airline."
Cons: "Well the food would have been terrific but was overcooked. Staff was unfamiliar with White Russian drink. There was no cream available for above or for coffee."
Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly. As good as it can be for a long international flight."
Pros: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Cons: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Pros: "Every thing"
Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."
Pros: "Easy booking on Kayak! Good service overall."
Cons: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."
Pros: "Crew were polite and helpful"
Cons: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Pros: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Pros: "I liked the food and the staff were very friendly"
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Cons: "Very small space"
Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Cons: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Pros: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."
Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"
Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."
Pros: "I liked everything"
Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"
Cons: "Absulotely nothing."
Cons: "Rude stewardess"
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."
Cons: "Bathroom very dirty with odors!"
Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pros: "Food was good. Service was excellent."
Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."
Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."
Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pros: "Care and attention the flight attendance showed."
Pros: "Comfortable. Excellent service"
Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"
Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."
Pros: "Top of the line service!!"
Cons: "Seating was terrible. My seat was broken."
Pros: "Once on board, the service is very good!"
Cons: "Very long lines and long waiting time to check in."
Pros: "Courteous crew"
Cons: "Entertainment console only partially working. Toilet vacant/occupied indicator not working fully."
Cons: "everything ok"
Pros: "friendly crew"
Cons: "flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat."
Pros: "Crew was amazing!"
Cons: "In flight entertainment"
Cons: "Various tv screens would not stay in place in row 47 where I was sitting"
Cons: "The food that they give you on the plane could have been better. The lunch they provided was terrible."
Pros: "For a flight of 1 1/2 hours, we were served a delicious hot lunch."
Cons: "Terrible customer service. Put my fiancé and I in separate parts of the plane."
Pros: "plane felt comfortable"
Cons: "SAA always has problems with the tv screens, also the flight was empty and I asked for extra food during the services and flight attendant seemed to have a problem with it"
Cons: "Business class was a joke"
Pros: "Flight attendants"
Cons: "Was4hrs delay out of jfk"
Pros: "I survived"
Cons: "The seat The food, but that’s fine. We weren’t expecting The entertainment Less cattle treatment Sigh, this is going nowhere"
Pros: "Cabin crew was great and the landing was sublime!"
Cons: "The food could have been better."
Pros: "Crew was accommodating. The food was fine and the trip was smooth"
Cons: "The delay"
Pros: "No significant delays and flight attendants were nice enough."
Cons: "The system didn’t work and eventually had to move seats and away from my wife. Food is passable."
Pros: "Liked the flight crew"
Cons: "Hated the meal, hated not having power, hated the uncomfortable seats"
Pros: "Crew was fine as usual. People are always welcoming and accommodating."
Cons: "I'm going to sound like the old joke, "The food here isn't what it used to be." "And neither are the portions!" It's a long-haul flight, though, so there ought to be more snacks and variety. I was in the front third of the economy cabin, and by the time they reached me they'd run out of 2 of the 3 choices, and the remaining one, a beef goulash, was probably 2 ounces of meat, plus fake mashed potatoes and frozen vegetables cooked to the usual imperfection. Another container had a side of orzo, probably 1.5 ounces, and there was a snack-sized Snickers. That was it until breakfast about 12 hours later on a flight that took off at 10:40 am local time."
Pros: "Friendly staff"
Cons: "Very limited entertainment choices"
Cons: "Terrible experience with a kayak agent! I need my money back!"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The courtesy of the flight attendants"
Pros: "I was traveling with an infant, we had plenty of room. The crew brought us a bassinet which was nice. The crew was nice, there was plenty of food and the crew was always available when you needed help and most of all the flight was as smooth as can be thanks to the captain. I was very happy with the flight and would travel with SAA again."
Pros: "On time"
Cons: "Too crowded."
Pros: "It got us where we wanted to go!"
Cons: "We paid extra to have pre-assigned seats but for both of our flights - from Seattle to Frankfurt, and Frankfurt to Johannesburg we were given seats in the back of the plane, including a middle seat (we had paid for two aisle seats across from each other)."
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Cons: "Crew didn't care about the passengers. They were just doing a job just wanted to do the minimum. Dish out meals. Collect trash. Disappear. Poor customer service when serving. Didn't check the cabin when the seatbelt signs came on. Chatting in the galley when everyone was trying to sleep Locked one of the bathrooms for their exclusive own use."
Pros: "Because a KQ flight delayed we could not use the gate advertised, but there was no information given to passengers about the new gate"
Pros: "The Asian vegetarian meal on the flight was very good."
Cons: "Chicken slightly undercooked"
Cons: "Ground staff was rude when we were going to miss our scheduled flight and needed to be rescheduled. Then because they refused to help me rebook, I had to pay a "no show" fee (even though I was standing right in front of them at the airport), as well as a rebooking fee."
Pros: "We left and arrived on time. The tea was hot."
Cons: "Everything else. It was freezing cold but the crew were not able to adjust the temp. Kept saying it's a problem with the section. Long flight to be miserably cold. The seat arms don't lift so even though I had 3 empty seats I could not lie down. The food was mediocre and both breakfast options had pork. No choices unless I preordered a special meal. The entertainment system didn't work well. And the crew members were quite surly. Sadly I have to use SA for my return trip. Not looking toward to it at all."
Pros: "The special meal order was carried out."
Cons: "The entertainment system didn't work on either 15-hour flight. that made the trip very difficult."
Pros: "It was short"
Cons: "SAA is an absolute disgrace. My wife and her father were bumped off a flight and given vouchers. But the vouchers can't be used online or over the phone, you HAVE to go to the airport to the ticket office to use them. They must be used on the same destination flight and you CANNOT buy a one way ticket. But the amount was only enough for one way. Absolute dog show of a company run by completely senseless idiots."
Pros: "Despite 20 min delay, kept us informed. The rest of the flight was perfectly executed."
Cons: "The 20 min delay."
Pros: "The condition of the aircraft was fine, as was the boarding process and general comfort of the seats."
Cons: "The crew that was on my flight was the least professional and accommodating crew I have had flown with. There was a man in a row in front of me who needed to lie down during our 10-hour flight, but rather than graciously re-seating others in his row so that he could lie down (which would have been easy given that there were numerous empty seats), they yelled at him and told him that he would have to sit upright because other passengers "paid for those seats." The other passengers in this man's row resolved the issue by moving to empty seats of their own volition, but the crew's attitudes and behavior - especially yelling - made for an unpleasant experience. Additionally, the crew balked at responding to requests that are a normal part of their job, such as providing water. Finally, I had $200 worth of items stolen out of my checked baggage, which I discovered upon arrival at my final destination."
Pros: "There was one flight attendant who served my aisle who went above and beyond for her customers. She would sneak extra dessert or wine to those she noticed enjoyed it most."
Cons: "Plane was not very clean."
Pros: "clean, large cabin."
Cons: "bus to the plane is a little old"
Cons: "Quite delayed, my luggage didn't make the connection due this and all my christmas presents are now in South Africa and since I'm flying to a 4th country with another airline I won't be able to pick it up from NYC. A mess."
Pros: "Comfort of the seats and the crew was helpful.the"
Cons: "There needs to be more food selections.."
Pros: ".Ability of the pilot and in flight communication to passengers during thunderstorm - Excellent"
Cons: "Quality of the in flight meal-poor. Communication to passengers about storm and delays prior to bith flights"
Pros: "I liked the fact that this flight was short. I slept for the almost 2 hours."
Cons: "They could keep the food they serve on this short flight. I would do better with a bag of pretzels than the sorry sandwich they offered."
Cons: "Entertainment didn't work. Horrible 16 hour flight"
Pros: "The flight was delayed due to an aluminium container hitting the aircraft on the ground. The captain kept informing and reassuring us on regular basis."
Cons: "the flight was late - which meant we had to literally run through the airport to connect with our next SAA flight. the disembarkation was also chaotic - the crew could have allowed all passengers connecting with the next SAA flight to disembark first - but instead made an announcement (after everyone was already standing) advising that "passengers connecting on SA 375 you will need to really rush through customs as you only have a few minutes to connect". Not very helpful at all! Also - the food was terrible. SAA constantly serves up the worst possible airline food (and I travel frequently so am accustomed to airline food). Finally, the entertainment system is of a very poor quality and they constantly have to re-start the system."
Cons: "I was on a 10 hour flight and asked for a ginger ale. The flight attendant was visibly annoyed. On our return flight, the couple behind us experienced the same annoyance and bad service. I guess if you're not first class, they're bothered when you ask for things as simple as a drink... on a 10 hour flight. I even overheard a flight attendant being rude to a customer because she didnt put her luggage in the overhead compartment properly. Im aware that dealing with people can be exhausting, especially if common sense isn't so common, but if you're in the hospitality industry, you have to serve past that. Also, the plane just felt gross. There was food on the floor and it felt like the experience could've been better. More attention paid to detail. If another airline alternative exists, Im definitely trying them before booking with Saa again."
Cons: "One hostess was very brusque and unfriendly. The curry beef was very hot (tasty but way too hot for I'm sure many of the passengers, especially children). And this was the second too hot curry I got from SAA."
Pros: "Check in"
Cons: "Not applicable."
Pros: "It was on time and staff were very friendly."
Pros: "SAA has the best food in the industry...and we were not packed into the plane as tight as possible."
Cons: "When we went to check-in for our flight using a kiosk, my husband's status was marked as "stand-by," even though we had confirmed our reservations. While we were trying to figure out what to do next, a uniformed airport porter, not one of the numerous hustlers hanging around JNB, offered to help us. He escorted us to a South African Airways' priority check-in station where the agent got on the phone. The agent and the porter conducted their discussion in a language I do not understand, however, when she saw me tip the porter ($10 US), she said something to him, and he told me that we needed to give her $20 US to "fix the problem." I handed him a $20 bill, which he slipped to her. Our confirmed boarding passes were then issued and we had no problem boarding the plane. I found this experience very disturbing. I will avoid using South African Airways in the future."
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Cons: "First safety"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "Good service"
Cons: "Serve Warm food"
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "The crew was amazing and the seat comfortable"
Cons: "Nothing I can think of yet."
Cons: "They know better than me"
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "nothing really"
Cons: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"
Pros: "No problems"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Amazing crew!"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "Excellent crews"
Pros: "Your crew were great."
Cons: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Pros: "The staff"
Cons: "We were delayed for extremely long"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Helpful crew."
Cons: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Pros: "Seats, pillows, blankets, entertainment system, crew."
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Pros: "The pretty ladies"
Cons: "Lost luggage and horrible food"
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Pros: "Awesome crew"
Cons: "No electrical plugs"
Pros: "Plenty of meal service quick boarding process"
Cons: "Nothing in particular."
Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."
Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"
Pros: "Everything including crew members ."
Cons: "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."
Cons: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Pros: "Boarding and the programmatically were fine."
Cons: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Pros: "It is ok the flight"
Cons: "No comment"
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "Apt to time"
Cons: "I was very cold cos i forgot my jacket. I requested for blanket from different attendants but they never gave me one. They would respond ok but never got back to me. One told me they were looking for blankets and will get me one when found. They were all so busy with food matters. To my utmost surprise after several hours when they were done with food matters blankets began floating around in their numbers. I was really really sad"
Pros: "The staff on Ethiopian airlines is great. Food was palatable."
Cons: "Boarding from the front and back of the plane is a terrible idea, especially when the gate agents allow most of the aircraft to board at the same time. Also, on flights longer than three hours, they should use a plane with more entertainment (bigger plane). It was cramped and uncomfortable both legs."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Flight was delayed. No information was given on this. Also,Addis adaba is not a tier 1 Airport. I'd rather pay the same. Money to go through Qatar or dubai."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Cons: "I used kayak to book the flight and the website provided had the incorrect web address for checking in. When I went directly to the Ethiopian airline website they wouldn't allow me to online check in. I called the agency and I couldn't be connected to anyone. I missed the physical check in by 4 minutes and no one was at the counter to help me reschedule. Really disappointing."
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Pros: "Flight was smooth and ontime"
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Pros: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Cons: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."
Pros: "Staff was friendly and professional."
Cons: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Cons: "More legroom, seats with more cushion and recline, better food!"
Cons: "All is well."
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Cons: "You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please"
Cons: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."
Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."
Pros: "Crew was amazing"
Pros: "No delay."
Pros: "Crew was amazing! Elvis smelled good!!!"
Cons: "The food could be improved and the movie collection could be updated"
Cons: "It was way too hot. Our child was uncomfortable from the heat the entire trip."
Cons: "It was really great flying with them"
Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."
Pros: "Friendly staff."
Cons: "No complaints."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Service was good and flight was smooth"
Pros: "All good"
Pros: "Staff very friendly"
Pros: "Flight was on time. Service was good."
Cons: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Pros: "On schedule"
Cons: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Old planes and little entertainment"
Pros: "Same as above"
Pros: "SA red wine"
Pros: "We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care."
Pros: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Cons: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."
Cons: "Cabin crew didn't pass out headphones, chicken was tough, cabin crew were not pleasant after having to clean up someone's vomit in the toilet"
Pros: "The crew was professional and friendly."
Cons: "My flight was delayed. The gate changed at least four times with no clear announcement."
Pros: "Friendly crew."
Cons: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Pros: "The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good."
Cons: "Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late."
Cons: "No seat assignments honored, handwritten boarding passes, lost luggage, extremely old plane with no entertainment and bad air quality. No lounge for sky priority with Kenya airways at Abidjan airport."
Pros: "Overall it was fine. However there were some downsides..."
Cons: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."
Pros: "The staff in Addis was pleasant."
Cons: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Pros: "- Short flight - Clean flight"
Cons: "- Food minimal in size and quality - Little manners staff"
Pros: "Friendly staff Good food"
Cons: "The movies were not working"
Cons: "Flight cancelled streessed up"
Pros: "Good connection"
Pros: "Overall very nice"
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "Full flat bed Big windows New plane"
Cons: "10h delay very basic food (especially for business class) Basic service level No side treat"
Pros: "New aircraft and all crews friendly full of service mind"
Airlines flying to Zambia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Zambia
Masks required on board, masks provided on flights to Zambia
Social distancing seating
Middle seats unavailable to book on flights to Zambia
Testing for antibodies, testing for symptoms for flights to Zambia
Waiving of change fees. Search flexible flights to Zambia