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Great service. Food could be improved but overall a very good airline

Wonderful trip. Everyone from checking in to the gate to the flight itself was amazing - kind, helpful, and has a beautiful smile.

This flight was the second leg of a trip that began in Auckland, New Zealand. I was unable to find a way to select seats in advance. The boarding passes we were given in Auckland did not have seat assignments for the second flight. There was no way to check on it until personnel showed up at the gate in Los Angeles, immediately before boarding time. The flight was overbooked by one, and since I was traveling with my sister, we needed two seats. We waited in considerable anxiety for everyone else to board and when one person did not show up, we had to take whatever was left. At least we finally got on the flight although we were the very last to board. We were not able to sit together, of course.

The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour

We had difficulty checking in as United didn’t recognize the confirmation number and the agent was not helpful. We went to the United Assistance desk where the agent was able to process our reservation. We also weren’t allowed to choose seats in advance.

Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.

All good, except entertainment system could have been better. More choices.

Very quick flight so no time for refreshments. We took off. Then landed. The end. Seats were too tight. Very cramped Grateful for the short flight cos moving around wasn’t possible

I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job

The disembarking steps in Wellington were precarious and I felt quite insecure. There was no one on the tarmac to greet us and help. The embarking ramp in Blenheim was much more satisfactory. The rest of the flight was fine.