Cons: "The flight attendant seemed like he didn’t want to be there and had attitude through out the whole flight with everyone"
Cons: "Flight was delayed. Wifi didn't work One drink and they did not offer a second round of drinks or water"
Pros: "Crew and safety measures were excellent"
Cons: "Customer service was poor in that the flight should have been canceled before I had to go to airport in light of the Tropical Storm Isaias which would make landfall at the same time that the flight was scheduled to leave. The Airline should try to reduce undue COVID-19 exposure. People should also be notified of the need to apply for authorization from the Ministry of Health and Wellness to enter Jamaica. #sensitization"
Cons: "Your flight was delayed 2 hours. I nearly missed my connection after running to another terminal. There was no announcement made for those of us worried about arriving or missing a flight. I also understand the limited conveniences, but you could have offered water after a 2 hour delay."
Pros: "Love the free movies! The gate agent in Houston was amazing as well."
Cons: "Minor but thought is share. A party with kids got boarding assignment in A and B sections for a single reservation, and then when A was being boarded, all were told that all have to board with B since at least one in the party was in B. Since with kids, probably ok to pretty everyone as A."
Pros: "Crew was amazing boarding process was ok."
Cons: "Seats could be more comfortable and cleanliness of the plan could be better."
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Cons: "I was extremely thirsty and needed water and they were like, we can’t do beverage service cuz it was a bumpy flight. Like just hand me a bottle of water... I thought I was going to pass out"
Cons: "Very late - kept pushing the departure and the final departure info quoted arrival a t 7:40pm but in fact we arrived at 8:09pm"
I didn’t like a thing! Flight attendants were rude, they didn’t have a pilot to fly, 1 hour delayed and I lost my connection flight at Miami due to American Airline’s irresponsibility.
The food service was limited and not good. For a seven hour flight they could do better.
I love to be able to connect my own devices to the entertainment system. It works great!
I paid to upgrade my seat to premium economy, it was well worth the extra cost. I have vegan meals and they were very good. Most of the flight attendants were very attentive, but for one was slightly rude. I thought the service was great overall and they had a nice movie selection for entertainment
Left 40 mins late; we were fine on our connection but many on our flight were not.
Cons: "1ST CLASS IS WAY OVERRATED Uncomfortable seats, very rude flight attendants they should not be in the service/hospitality industry!"
Cons: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Pros: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Cons: "PA system at gate was awful. Instructions were inaudible."
Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Pros: "Seats were comfortable and the way the seats are designed works great if someone on front reclines. It does not construct your legs or space in front of you"
Cons: "A sandwich or something of the sort would have been good"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Pros: "Everything was fine, I would probably take the flight again but nothing was above average"
Cons: "Boarding could have been more organized"
Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Boarding was great"
Cons: "Inflight Services was horrific and my stuff was damaged in my luggage."
Cons: "The seats were narrow and cramped. The entertainment system only worked on the UA app. No one informed us that the app was required until we were aboard and it was too late to download and install the app. Flight attendants did not seem happy. Baggage return was delayed."